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Queue Management Jobs (NOW HIRING)

Jobgether

Oversee daily queue management activities, including routing, escalation workflows, and support channel configurations to optimize ticket and chat flow. * Track and analyze workforce management ...

System One

Workforce Management Analyst I

Baltimore, MD · Remote

$32.80/hr

WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... Monitor queue activity and service levels; respond to changing conditions. * Maintain strong ...

System One

Workforce Management Analyst I

Baltimore, MD · Remote

$32.80/hr

WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... Monitor queue activity and service levels; respond to changing conditions. * Maintain strong ...

Donato Technologies, Inc

SAP EWM/RTS Consultant

Irving, TX · On-site

$64 - $83.50/hr

RF integration and RF queue management ITS Mobile and custom screens * Working experience in the following areas of EWM: Centralized and Decentralized Warehouse management * Subcontracting process ...

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Service Global, Inc

Server Administartor

Houston, TX · On-site

Virtualization awareness with primary focus on Nutanix and support-level knowledge of VMware ESXi/vCenter. * IT Service Management using ServiceNow, including ticket handling and queue management.

Yochana

SAP EWM

Oakland, CA · On-site

Queue management. Good to have knowledge of advanced features of SAP EWM Cartonization, TM integration with SD. Should have worked extensively for ALEIDOC's - EWM and integration with MES with PP/QM.

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Queue Management information

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$29K

$48.4K

$69.5K

How much do queue management jobs pay per year?

As of Jul 4, 2026, the average yearly pay for queue management in the United States is $48,396.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $48,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Queue Management position, and why are they important?

To excel in Queue Management, you need strong organizational skills, attention to detail, and experience with customer service or operations management, often supported by a high school diploma or relevant experience. Familiarity with queue management software, CRM systems, and real-time monitoring tools is typically required. Exceptional communication, problem-solving abilities, and the capacity to remain calm under pressure help professionals stand out in this role. These skills are crucial for maintaining efficient service flow, minimizing wait times, and ensuring a positive customer experience.

What are the typical challenges faced in a Queue Management role, and how can I prepare for them?

In a Queue Management position, you'll often encounter fluctuating customer volumes, high-pressure situations, and the need to balance fast service with accuracy. Preparing for these challenges involves developing strong multitasking skills, being adaptable to sudden changes, and familiarizing yourself with queue management technologies and reporting tools. Most workplaces offer training on specific systems and protocols, but proactive learning and staying organized can give you an edge. Additionally, collaboration with team members and clear communication are key for ensuring smooth operations, especially during peak hours.

What is a Queue Management job?

A Queue Management job involves overseeing the efficient flow of customers, requests, or tasks in a queue to minimize wait times and improve service delivery. Responsibilities may include monitoring queue systems, optimizing resource allocation, and implementing strategies to enhance customer experience. This role is common in industries like retail, healthcare, banking, and call centers, where managing customer traffic is crucial. Effective queue management helps reduce congestion, improve service efficiency, and enhance overall satisfaction.

More about Queue Management jobs
What cities are hiring for Queue Management jobs? Cities with the most Queue Management job openings:
What states have the most Queue Management jobs? States with the most job openings for Queue Management jobs include:
What job categories do people searching Queue Management jobs look for? The top searched job categories for Queue Management jobs are:
Queue Management jobs near you

Workforce Manager

Jobgether

Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Workforce Manager based in Netherlands.

This role offers the opportunity to play a critical part in the performance and scalability of a fast-paced customer support operation. As a key workforce management specialist, you will oversee forecasting, scheduling, real-time operations, and workforce optimization across multiple support channels. Working in a highly data-driven environment, you will leverage analytics, operational insights, and AI performance monitoring to ensure service levels consistently meet business objectives. The position requires a proactive problem-solver who can react quickly to changing demand while maintaining operational efficiency. You will collaborate closely with support leadership and cross-functional teams to improve processes, optimize staffing strategies, and enhance customer experiences. This is an excellent opportunity for an analytical professional who thrives on operational excellence and measurable impact.

Accountabilities:
  • Develop and maintain workforce forecasts using historical trends, business growth projections, and support channel performance data to ensure optimal staffing levels.
  • Create and manage schedules across customer support channels, balancing operational efficiency with service-level objectives.
  • Monitor real-time adherence, occupancy, utilization, and queue performance, making intraday adjustments to maintain coverage and service quality.
  • Oversee daily queue management activities, including routing, escalation workflows, and support channel configurations to optimize ticket and chat flow.
  • Track and analyze workforce management metrics such as SLA adherence, average handle time, occupancy, utilization, and service performance, providing actionable insights to leadership.
  • Monitor AI-assisted support tools, reviewing containment, deflection, and customer satisfaction performance while identifying opportunities for optimization.
  • Maintain operational dashboards, reporting frameworks, and workforce management documentation to support decision-making and process consistency.
  • Partner with support leaders and operational stakeholders to improve workforce strategies, enhance productivity, and support future scaling initiatives.
  • Contribute to continuous improvement efforts by identifying operational bottlenecks, recommending process enhancements, and supporting workforce management best practices.
Requirements:
  • 4+ years of experience in workforce management, contact center operations, or a similar operational planning environment.
  • Proven experience building and managing workforce forecasts, schedules, and capacity plans in customer support or service operations.
  • Strong background in real-time queue management, intraday performance monitoring, and workforce optimization.
  • Advanced analytical skills with the ability to interpret large datasets and transform findings into actionable operational recommendations.
  • Proficiency with reporting and data analysis tools such as Excel, Google Sheets, SQL, or equivalent platforms.
  • Experience working with AI-powered customer support tools and evaluating their operational performance.
  • Strong communication and stakeholder management skills, with the ability to present operational insights clearly and effectively.
  • Familiarity with customer support platforms, workflow automation tools, and routing systems is highly desirable.
  • Experience in SaaS, technology, or high-growth environments is considered an advantage.
  • Ability to thrive in a fast-paced, remote-first environment while managing competing priorities and operational demands.
Benefits:
  • Competitive salary package aligned with experience and expertise.
  • Flexible remote working environment.
  • Generous paid time off to support work-life balance.
  • Comprehensive healthcare coverage, including medical, dental, vision, and prescription benefits.
  • Paid parental, maternity, bonding, and medical leave programs.
  • Access to confidential mental health and wellness support resources.
  • Retirement savings plan with employer contribution opportunities where applicable.
  • Flexible spending and health savings account options where available.
  • Life and accident insurance coverage for added financial security.
  • Monthly wellness allowance to support physical, mental, and personal well-being.
  • Home office support to help create an effective remote workspace.
  • Professional development and continuing education opportunities.
  • Collaborative, supportive team culture with regular opportunities for connection and growth.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
 Why Apply Through Jobgether? 
 
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
 
 
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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