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Queue Management Jobs (NOW HIRING)

Prophecy Technologies

Apache Kafka Integration Engineer

$106K - $143K/yr

Kafka producer/consumer tuning, outbox pattern implementation, event replay and backfill, dead letter queue management, schema evolution, monitoring and alerting, integration with PostgreSQL ...

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Queue Management information

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$29K

$48.4K

$69.5K

How much do queue management jobs pay per year?

As of Jun 4, 2026, the average yearly pay for queue management in the United States is $48,396.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $48,500.00 per year, depending on experience, location, and employer.

What is a Queue Management job?

A Queue Management job involves overseeing the efficient flow of customers, requests, or tasks in a queue to minimize wait times and improve service delivery. Responsibilities may include monitoring queue systems, optimizing resource allocation, and implementing strategies to enhance customer experience. This role is common in industries like retail, healthcare, banking, and call centers, where managing customer traffic is crucial. Effective queue management helps reduce congestion, improve service efficiency, and enhance overall satisfaction.

What are the key skills and qualifications needed to thrive in the Queue Management position, and why are they important?

To excel in Queue Management, you need strong organizational skills, attention to detail, and experience with customer service or operations management, often supported by a high school diploma or relevant experience. Familiarity with queue management software, CRM systems, and real-time monitoring tools is typically required. Exceptional communication, problem-solving abilities, and the capacity to remain calm under pressure help professionals stand out in this role. These skills are crucial for maintaining efficient service flow, minimizing wait times, and ensuring a positive customer experience.

What are the typical challenges faced in a Queue Management role, and how can I prepare for them?

In a Queue Management position, you'll often encounter fluctuating customer volumes, high-pressure situations, and the need to balance fast service with accuracy. Preparing for these challenges involves developing strong multitasking skills, being adaptable to sudden changes, and familiarizing yourself with queue management technologies and reporting tools. Most workplaces offer training on specific systems and protocols, but proactive learning and staying organized can give you an edge. Additionally, collaboration with team members and clear communication are key for ensuring smooth operations, especially during peak hours.
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What cities are hiring for Queue Management jobs? Cities with the most Queue Management job openings:
What states have the most Queue Management jobs? States with the most job openings for Queue Management jobs include:
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Queue Management jobs near you
Infographic showing various Queue Management job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 84% Full Time, and 15% Part Time. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $48,396 per year, or $23.3 per hour.
Fraud & Claims Operations

Fraud & Claims Operations

A-Line Staffing Solutions

Johnston, RI • Hybrid

$21/hr

Full-time

Posted 16 days ago

Job description

Pay: From $21.00 per hour Job description: Job Posting: Fraud & Claims Operations Schedule: 40 hours/week | 8 hours/day | Weekly Time Submission Work Environment: Hybrid/Flexible (4 days or less onsite) Openings: 1 Position Overview Salesforce Queue Manager – Fraud & Claims Operations We are seeking a highly analytical and detail-oriented Queue Manager to support fraud and claims operations. This role is responsible for overseeing daily fraud and claims inquiry queues, ensuring timely intake, case tracking, workflow progression, and SLA adherence. The ideal candidate will have experience in fraud operations, claims processing, banking operations, or financial services case management , with strong Salesforce reporting and workflow monitoring expertise.

This is an excellent opportunity for professionals experienced in operational queue oversight, performance reporting, and process optimization within financial services environments. Key Responsibilities Monitor and manage daily fraud and claims inquiry queues to ensure timely intake, assignment, and case resolution Create, review, update, and maintain fraud/claims-related cases in Salesforce Track workflow progression to ensure all inquiries meet established SLAs Identify trends, bottlenecks, delays, and operational risks; escalate issues proactively Generate daily, weekly, and monthly operational performance reports Ensure accuracy and completeness of queue data for audit readiness and reporting integrity Collaborate with operations leaders to improve workflow efficiency and service performance Support special fraud and claims operations projects as assigned Maintain high-quality documentation standards and process consistency Analyze queue metrics and recommend operational improvements Required Qualifications Experience in fraud operations, claims processing, banking operations, or financial services support Strong hands-on experience with Salesforce case management and reporting Ability to manage multiple workflows in a fast-paced operational environment Strong analytical and reporting skills Excellent organizational and prioritization abilities High attention to detail and accuracy Strong written and verbal communication skills Proficiency with: Microsoft Excel Outlook PowerPoint Operational reporting tools Preferred Qualifications Prior queue management or workflow monitoring experience Experience reporting on SLA performance metrics Knowledge of banking fraud investigation workflows Financial claims operations experience Process improvement or operational optimization experience Determine if fraud activity is Identifying fraud detection/trending issues Set working in fraud solution and maintaining fraud detection strategies Utilize theft and fraud tools to effectively address potential risk or fraud Review new account fraud alerts Optimize fraud and risk operations Analyze fraud patterns in data to identify new fraud trends and hidden patterns of fraud Combating fraud for the team Keep detailed records of fraud activity Keep detailed records of fraud activity and prepare fraud / risk reports Recommend optimization within fraud prevention rules Maintain company fraud database records Providing thought leadership on fraud prevention Update fraud software to react accordingly to the identified fraud trend Maintain fraud analytics to track behavioral patterns associated with online fraud Monitor a fraud detection system that be designed to identify fraudulent activity Assess and communicate voice fraud risks associated with evolving fraud tactics Determine if fraud has occurred Drive fraud and risk mitigation activities Maintain awareness of new fraud techniques and security developments for counteracting fraud

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About A-Line Staffing Solutions

Sourced by ZipRecruiter

A-Line Staffing Solutions is an established full-service recruiting and staffing provider that operates in the industry of human resources and recruitment. Based in Utica, Michigan, A-Line Staffing Solutions has been committed to its mission of providing innovative and effective workforce solutions since its foundation. The company specializes in providing high-quality staffing solutions for a range of disciplines, including Information Technology, Professional, Administrative, Healthcare, and more. A-Line prides itself on its ability to offer comprehensive and tailored staffing solutions in line with the varying needs of different businesses, which has played a crucial role in the company's growth and success.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Utica, MI, US

Year founded

2004

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