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Queue Management Jobs (NOW HIRING)

Synergy ECP

Queue Manager

Columbia, MD · On-site

As part of a 24x7 Service Desk, performing the activities associated with the management of ticket ... Queue Manager schedule is as follows: * Day 1: Sun-Thurs, 0600-1430 * Day 2: Tues-Sat, 0600-1430

Synergy ECP

Queue Manager

Columbia, MD · On-site

As part of a 24x7 Service Desk, performing the activities associated with the management of ticket ... Queue Manager schedule is as follows: * Day 1: Sun-Thurs, 0600-1430 * Day 2: Tues-Sat, 0600-1430

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$29K

$48.4K

$69.5K

How much do queue management jobs pay per year?

As of Jul 4, 2026, the average yearly pay for queue management in the United States is $48,396.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $48,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Queue Management position, and why are they important?

To excel in Queue Management, you need strong organizational skills, attention to detail, and experience with customer service or operations management, often supported by a high school diploma or relevant experience. Familiarity with queue management software, CRM systems, and real-time monitoring tools is typically required. Exceptional communication, problem-solving abilities, and the capacity to remain calm under pressure help professionals stand out in this role. These skills are crucial for maintaining efficient service flow, minimizing wait times, and ensuring a positive customer experience.

What are the typical challenges faced in a Queue Management role, and how can I prepare for them?

In a Queue Management position, you'll often encounter fluctuating customer volumes, high-pressure situations, and the need to balance fast service with accuracy. Preparing for these challenges involves developing strong multitasking skills, being adaptable to sudden changes, and familiarizing yourself with queue management technologies and reporting tools. Most workplaces offer training on specific systems and protocols, but proactive learning and staying organized can give you an edge. Additionally, collaboration with team members and clear communication are key for ensuring smooth operations, especially during peak hours.

What is a Queue Management job?

A Queue Management job involves overseeing the efficient flow of customers, requests, or tasks in a queue to minimize wait times and improve service delivery. Responsibilities may include monitoring queue systems, optimizing resource allocation, and implementing strategies to enhance customer experience. This role is common in industries like retail, healthcare, banking, and call centers, where managing customer traffic is crucial. Effective queue management helps reduce congestion, improve service efficiency, and enhance overall satisfaction.

More about Queue Management jobs
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What states have the most Queue Management jobs? States with the most job openings for Queue Management jobs include:
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Queue Management jobs near you
TQM Total Queue Management Agent

TQM Total Queue Management Agent

American Automation Services

Denver, CO • On-site

$20.50/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 12 days ago

Job description

Full Job Description
American Automation, Inc. is seeking a Queue (Line) Agent with experience delivering exceptional service. The deeply instilled American Automation, Inc. culture is personified by its employees, people who share a single focus and are inspired to offer great service. If you have ever been through "Clear or "TSA" at Denver International Airport, these are the entities we work with and support. Our role is straight forward - keep the line moving with a smile and sometimes a "(loud)" voice!
We are a small but mighty business, -- woman and minority owned and we have a multi year contract at DEN to satisfy the travelling public. We live by the Golden Rule in all that we do -- the simple idea that if you treat people well, the way you would like to be treated, they will do the same." We apply this to all - the travelling public, TSA, Airport Operations as we work to support the Den Brand and make DEN the #1 Airport in the US!
Join our Team
Work on a team that is built around adaptability & flexibility, service passion, professionalism, ethic for work integrity, communication, and teamwork. We are located at the heartbeat of Denver - Denver International Airport (DEN).We support 65,000 travelers daily from all over the world as they work to travel and navigate through DEN.
Responsibilities
We work to welcomes travelers and their loved ones, explaining the Queue or "Line process." Also assist those travelers that may be Veterans, Preferred Fliers, or those with special needs to help them navigate through the queue process as well. We respond to a wide variety of traveler requests by accurately assessing their needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction.
This position does require an applicant with a commitment to serve people. We offer flexible schedules, but you must commit to be able to work morning or afternoon shifts; weekends, and holidays. As well as great ability to multitask and prioritize as well as prioritization as we may shift Queues from North Checkpoint to South Checkpoint. Duties include:
  • Provide wayfinding and customer services to the general public ( restroom, parting locations, etc.)
  • Manage the Queue (Line) systems at each of the TSA security checkpoints including verification of appropriate credentials prior to entering into the queue systems
  • Checkpoint Diverting. Maintain equal utilization of all TSA security checkpoints by diverting passengers to the checkpoints with the lowest wait time, being mindful of passenger walk times required to move from one location to another
  • Data Metrics. Log and report checkpoint data metrics to include checkpoint wait times, available screening lanes, travel document check positions, and other checkpoint data
  • Follow established post orders

Preferred Qualifications and Skills
  • Previous customer experience and ability to work effectively under pressure in a dynamically changing environment
  • Requires attention to detail and critical thinking skills and working with fellow teammates
  • Good command of the English language as well as Bi-Lingual skills are a definite plus
  • Successful candidate must possess legal work authorization in the United States

What to Expect:
  • Starting Hourly Rate $20.50
  • Full Time and Part Time positions available

Be part of a cohesive team with opportunities to build a successful career with global potential
  • Medical, dental, and vision insurance
  • Paid AAA card on annual anniversary
  • RTD Pass or paid parking
  • 401k participation with a company matching program
  • Ongoing employee recognition

Apply