ZipRecruiter

Log In

1

Queue Management Jobs in Texas (NOW HIRING)

Globe Life

Manager, Workforce Management

Mckinney, TX · On-site

Real-time queue management * Advanced Excel * Power BI or Tableau preferred * NICE, Verint, Genesys or similar WFM systems * Strong analytical skills * Leadership experience * Call center experience

Donato Technologies, Inc

SAP EWM/RTS Consultant

Irving, TX · On-site

$64 - $83.50/hr

RF integration and RF queue management ITS Mobile and custom screens * Working experience in the following areas of EWM: Centralized and Decentralized Warehouse management * Subcontracting process ...

Hyundai Capital

Loss Mitigation Associate

Plano, TX · On-site

$39K - $58K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Monitor account status and progression through the collection lifecycle, ensuring timely follow-up and adherence to established queue management standards. * Apply approved account resolution options ...

Hyundai Capital

Loss Mitigation Associate

Plano, TX

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Monitor account status and progression through the collection lifecycle, ensuring timely follow-up and adherence to established queue management standards. * Apply approved account resolution options ...

Hyundai Capital America

Loss Mitigation Associate

Plano, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Monitor account status and progression through the collection lifecycle, ensuring timely follow-up and adherence to established queue management standards. * Apply approved account resolution options ...

Triumph Financial

Legal Operations Manager

Dallas, TX · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

These projects include primary management and oversight of the contracting dashboard and staffing queue for contracts flow in the department, interfacing with representatives in the department ...

Triumph Financial

Legal Operations Manager

Dallas, TX

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

These projects include primary management and oversight of the contracting dashboard and staffing queue for contracts flow in the department, interfacing with representatives in the department ...

EspriGas

EDI Operations Lead

College Station, TX · On-site

  • Medical

  • PTO

Day-to-day EDI queue management - triage, prioritization, resolution, and customer communication * Operational health reporting - weekly queue status, open incidents, customer impact summary

EspriGas

EDI Operations Lead

College Station, TX · On-site

  • Medical

  • PTO

Day-to-day EDI queue management - triage, prioritization, resolution, and customer communication * Operational health reporting - weekly queue status, open incidents, customer impact summary

EspriGas

EDI Operations Lead

College Station, TX · Hybrid

  • Medical

  • PTO

Day-to-day EDI queue management - triage, prioritization, resolution, and customer communication * Operational health reporting - weekly queue status, open incidents, customer impact summary

Aquent

.NET/SQL Server Developer

Austin, TX · On-site

$45 - $50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Experience with internal workflow, case management, queue management, or operational processing applications. About Aquent Talent Aquent Talent connects the best talent in marketing, creative, and ...

next page

Showing results 1-20

All JobsQueue Management JobsQueue Management Jobs in Texas

Queue Management information

See Texas salary details

$27K

$45.1K

$64.7K

How much do queue management jobs pay per year?

As of Aug 15, 2026, the average yearly pay for queue management in Texas is $45,089.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,100.00 and $45,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in queue management?

To excel in Queue Management, you need strong organizational skills, attention to detail, and experience with customer service or operations management, often supported by a high school diploma or relevant experience. Familiarity with queue management software, CRM systems, and real-time monitoring tools is typically required. Exceptional communication, problem-solving abilities, and the capacity to remain calm under pressure help professionals stand out in this role. These skills are crucial for maintaining efficient service flow, minimizing wait times, and ensuring a positive customer experience.

What are the typical challenges faced in a queue management role, and how can I prepare for them?

In a Queue Management position, you'll often encounter fluctuating customer volumes, high-pressure situations, and the need to balance fast service with accuracy. Preparing for these challenges involves developing strong multitasking skills, being adaptable to sudden changes, and familiarizing yourself with queue management technologies and reporting tools. Most workplaces offer training on specific systems and protocols, but proactive learning and staying organized can give you an edge. Additionally, collaboration with team members and clear communication are key for ensuring smooth operations, especially during peak hours.

What is queue management?

A Queue Management job involves overseeing the efficient flow of customers, requests, or tasks in a queue to minimize wait times and improve service delivery. Responsibilities may include monitoring queue systems, optimizing resource allocation, and implementing strategies to enhance customer experience. This role is common in industries like retail, healthcare, banking, and call centers, where managing customer traffic is crucial. Effective queue management helps reduce congestion, improve service efficiency, and enhance overall satisfaction.

What are popular job titles related to Queue Management jobs in Texas?

For Queue Management jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Queue Management jobs in Texas look for?

The top searched job categories for Queue Management jobs in Texas are:

Queue Management jobs near you
Infographic showing various Queue Management job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $45,089 per year, or $21.7 per hour.

Workforce Management Analyst

E-Solutions, Inc.

Santa Fe, TX • On-site

Other

Posted 25 days ago

Job description

Job Title: Workforce Management Analyst – Voice Operations
Job Location: San Antonio, TX
Project Duration: FULL TIME
 
Role Summary
The Workforce Management (WFM) Analyst will support endtoend workforce planning and realtime management for a highvolume voice operation. This role is responsible for forecasting, scheduling, queue management, and intraday performance monitoring to ensure service level targets are consistently met. The ideal candidate brings strong analytical skills, handson Excel expertise, and the ability to communicate insights clearly through presentations for operations leadership.
 
Key Responsibilities
Workforce Planning & Forecasting
Develop and maintain shortterm and longterm forecasts for voice volumes, AHT, and staffing requirements
Perform variance analysis between forecast vs. actuals and recommend corrective actions
Support capacity planning aligned to business demand, seasonality, and operational changes
Scheduling & Queue Management
Create and manage optimized schedules to meet SLA, ASA, and occupancy targets
Monitor queues and service levels in real time and make intraday adjustments
Partner with Operations and Team Leads to balance staffing, adherence, and productivity
RealTime Management & Reporting
Track intraday performance metrics including service levels, shrinkage, adherence, and backlog
Prepare daily, weekly, and monthly WFM reports with actionable insights
Escalate risks related to staffing gaps, volume spikes, or SLA breaches proactively
Stakeholder & Operational Support
Work closely with Operations, Quality, Training, and Leadership teams
Present WFM insights, trends, and recommendations to leadership using clear presentations
Support new initiatives, rampups, and volume transitions from a WFM perspective
 
Required Skills & Qualifications
Experience
Minimum 5 years of WFM experience supporting voice/contact center operations
Strong handson experience in forecasting, scheduling, queue monitoring, and intraday management
Technical & Analytical Skills
Advanced Microsoft Excel skills (formulas, pivot tables, dashboards, analysis)
Experience creating managementlevel reports and presentations (PowerPoint)
Familiarity with WFM tools and contact center metrics (AHT, shrinkage, SLA, ASA, occupancy)
Soft Skills
Strong analytical and problemsolving skills
Ability to communicate datadriven insights clearly to both operational and leadership audiences
High attention to detail with a proactive, solutionoriented mindset
 
Work Model
100% Work from Office
5 days a week on-site in San Antonio, TX
Flexible to support business hours aligned with voice operations
 
Preferred (Nice to Have)
Experience supporting USbased voice operations
Exposure to largescale or multiqueue contact center environments – Inbound and outbound contact center
Experience working in fastpaced, SLAdriven operations

Workforce Management Analyst1fastpacedN/AFull TImeUnited States

Apply