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Queue Management Jobs (NOW HIRING)

Zumiez

Fraud Analyst

Lynnwood, WA · On-site

$18 - $28/hr

Working in close coordination with the Order Verification, Customer Care and Accounting teams, this role ensures seamless queue management and operational flow while minimizing financial risk and ...

First Bank

Customer Service Specialist

Waverly, IA · On-site

$15.75 - $20.75/hr

As a Customer Service Specialist you will support both external bank customers and internal staff, ensuring smooth operations across customer service, queue management, fraud mitigation and ...

First Bank

Customer Service Specialist

Waverly, IA · On-site

$15.75 - $20.75/hr

As a Customer Service Specialist you will support both external bank customers and internal staff, ensuring smooth operations across customer service, queue management, fraud mitigation and ...

FirstBank

Customer Service Specialist

Waverly, IA

$15.75 - $20.75/hr

As a Customer Service Specialist you will support both external bank customers and internal staff, ensuring smooth operations across customer service, queue management, fraud mitigation and ...

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$29K

$48.4K

$69.5K

How much do queue management jobs pay per year?

As of Jun 4, 2026, the average yearly pay for queue management in the United States is $48,396.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $48,500.00 per year, depending on experience, location, and employer.

What is a Queue Management job?

A Queue Management job involves overseeing the efficient flow of customers, requests, or tasks in a queue to minimize wait times and improve service delivery. Responsibilities may include monitoring queue systems, optimizing resource allocation, and implementing strategies to enhance customer experience. This role is common in industries like retail, healthcare, banking, and call centers, where managing customer traffic is crucial. Effective queue management helps reduce congestion, improve service efficiency, and enhance overall satisfaction.

What are the key skills and qualifications needed to thrive in the Queue Management position, and why are they important?

To excel in Queue Management, you need strong organizational skills, attention to detail, and experience with customer service or operations management, often supported by a high school diploma or relevant experience. Familiarity with queue management software, CRM systems, and real-time monitoring tools is typically required. Exceptional communication, problem-solving abilities, and the capacity to remain calm under pressure help professionals stand out in this role. These skills are crucial for maintaining efficient service flow, minimizing wait times, and ensuring a positive customer experience.

What are the typical challenges faced in a Queue Management role, and how can I prepare for them?

In a Queue Management position, you'll often encounter fluctuating customer volumes, high-pressure situations, and the need to balance fast service with accuracy. Preparing for these challenges involves developing strong multitasking skills, being adaptable to sudden changes, and familiarizing yourself with queue management technologies and reporting tools. Most workplaces offer training on specific systems and protocols, but proactive learning and staying organized can give you an edge. Additionally, collaboration with team members and clear communication are key for ensuring smooth operations, especially during peak hours.
More about Queue Management jobs
What cities are hiring for Queue Management jobs? Cities with the most Queue Management job openings:
What states have the most Queue Management jobs? States with the most job openings for Queue Management jobs include:
What job categories do people searching Queue Management jobs look for? The top searched job categories for Queue Management jobs are:
Queue Management jobs near you
Infographic showing various Queue Management job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 84% Full Time, and 15% Part Time. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $48,396 per year, or $23.3 per hour.

Service Now/AESMP Queue Manager

Oneida Technical Solutions

Fort Belvoir, VA

$131K - $131K/yr

Full-time

Posted 2 days ago

Job description

Job Title: Service Now/AESMP Queue Manager
Location: Fort Belvoir - VA
Company: Oneida Technical Solutions, LLC (OTS)
Clearance Required: Secret Clearance
Certification Required: Sec+ or other IAT-Level II Certification

About Us:
Founded in 2014, Oneida Technical Solutions, LLC (OTS) has quickly become a trusted partner, providing diverse information technology and cyber solutions in highly complex, regulated, and secure environments. We serve various industries, including the U.S. Department of Defense (DoD), healthcare, higher education, law enforcement, retail, and casino gaming.

Our innovative cyber capabilities and programs have established us as leaders in IT modernization, implementing upgrades, and accelerating solution delivery for both the DoD and commercial sectors.

Position Overview:
In support of the U.S. Army Network Enterprise Technology Command (NETCOM) and the Regional Network Enterprise Center for the National Capital Region (RNEC-NCR), we are seeking a Service Now/AESMP Queue Manager. This role requires a Bachelor's degree in a related field and at least 4 years of relevant experience, although a combination of experience and training may be considered in lieu of a degree.

Key Responsibilities:

  • Monitor AITP Service Level Agreements (SLAs) to ensure incidents and service requests are resolved according to defined targets.
  • Oversee ticket queues, reallocating as necessary to meet response time deadlines, including VIP tickets.
  • Coordinate cross-organizational tickets to ensure customer satisfaction.
  • Assign tickets that are out of scope to the appropriate Service Desk or other teams.
  • Allocate tickets to technicians at designated sites.
  • Ensure relationship tickets are properly linked to parent tickets, and follow-up is conducted once incidents are resolved.
  • Collaborate with teams across disciplines to meet AITP SLA targets.
  • Assist with agency meetings and conferences, presenting new IT support procedures, equipment, methods, and approaches.
  • Lead initiatives to identify and eliminate chronic customer relations issues and share "lessons learned" with other IT specialists.
  • Keep team members informed of new developments in customer relations.
  • Innovate techniques to achieve and maintain high customer satisfaction and organizational effectiveness.
  • Refer customers to appropriate resources for inquiry responses or problem resolutions.
  • Investigate significant transmission/communication issues from Remedy and coordinate with supported tenants.
  • Create and update Service Now profiles and tickets for NIPR, SIPR, Privileged Access, and Service Now accounts.
  • Investigate and resolve Service Now profile issues.
  • Submit modification requests for Service Now Support Groups as needed.
  • Perform Tier 2 level customer support functions.
  • Submit and monitor initial IT requests to the Help Desk.
  • Balance user requirements, available resources, and organizational goals while maintaining high-quality customer service.
  • Attend bi-weekly Army Enterprise Service Management Platform (AESMP) and Remedy team meetings for policy, process, and requirement updates.
  • Participate in weekly Service Now team meetings to focus on goals and process enhancements.

Qualifications:

  • Experience with the Service Now Ticketing System is required.
  • Strong proficiency in MS Excel, including the creation and use of Pivot Tables.
  • Sec+ or other IAT-Level II Certification is mandatory.
  • Must possess a current, fully adjudicated Secret Clearance.

Equal Opportunity Statement:
Oneida Technical Solutions, LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other protected characteristic under applicable law.

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