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Queue Management Jobs (NOW HIRING)

IBM MQ (Message Queue) Administrator

Richmond, VA · On-site

$52 - $68.25/hr

Key Responsibilities: 1. Installation & Configuration Install and configure IBM MQ software on various platforms (Windows, Linux, Unix, AIX) Set up queue managers, queues, channels, and listeners ...

New

Queue Manager

Schaumburg, IL · On-site

$35K - $45K/yr

We have a unique opportunity as a Queue Manager to work along side engineers and manage the tickets ... management services, 24x7x365. Our Network Operations Center (NOC) is 100% US based supporting ...

As part of a 24x7 Service Desk, performing the activities associated with the management of ticket ... Queue Manager schedule is as follows: * Day 1: Sun-Thurs, 0600-1430 * Day 2: Tues-Sat, 0600-1430

Intake Scheduler

Tulsa, OK · On-site

$15.50 - $21/hr

This role utilizes queue management tools and scheduling systems to support real-time client flow, assign clients to available staff, maintain accurate calendars, manage scheduling placeholders, and ...

Intake Scheduler

Tulsa, OK

$15.50 - $21/hr

This role utilizes queue management tools and scheduling systems to support real-time client flow, assign clients to available staff, maintain accurate calendars, manage scheduling placeholders, and ...

Real-time queue management * Advanced Excel * Power BI or Tableau preferred * NICE, Verint, Genesys or similar WFM systems * Strong analytical skills * Leadership experience * Call center experience

Showing results 21-40

Queue Management information

See salary details

$29K

$48.4K

$69.5K

How much do queue management jobs pay per year?

As of Aug 15, 2026, the average yearly pay for queue management in the United States is $48,396.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $48,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in queue management?

To excel in Queue Management, you need strong organizational skills, attention to detail, and experience with customer service or operations management, often supported by a high school diploma or relevant experience. Familiarity with queue management software, CRM systems, and real-time monitoring tools is typically required. Exceptional communication, problem-solving abilities, and the capacity to remain calm under pressure help professionals stand out in this role. These skills are crucial for maintaining efficient service flow, minimizing wait times, and ensuring a positive customer experience.

What are the typical challenges faced in a queue management role, and how can I prepare for them?

In a Queue Management position, you'll often encounter fluctuating customer volumes, high-pressure situations, and the need to balance fast service with accuracy. Preparing for these challenges involves developing strong multitasking skills, being adaptable to sudden changes, and familiarizing yourself with queue management technologies and reporting tools. Most workplaces offer training on specific systems and protocols, but proactive learning and staying organized can give you an edge. Additionally, collaboration with team members and clear communication are key for ensuring smooth operations, especially during peak hours.

What is queue management?

A Queue Management job involves overseeing the efficient flow of customers, requests, or tasks in a queue to minimize wait times and improve service delivery. Responsibilities may include monitoring queue systems, optimizing resource allocation, and implementing strategies to enhance customer experience. This role is common in industries like retail, healthcare, banking, and call centers, where managing customer traffic is crucial. Effective queue management helps reduce congestion, improve service efficiency, and enhance overall satisfaction.

More about Queue Management jobs

What cities are hiring for Queue Management jobs?

Cities with the most Queue Management job openings:

What states have the most Queue Management jobs?

States with the most job openings for Queue Management jobs include:

What job categories do people searching Queue Management jobs look for?

The top searched job categories for Queue Management jobs are:

Infographic showing various Queue Management job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $48,396 per year, or $23.3 per hour.

IBM MQ (Message Queue) Administrator

Stefanini

Richmond, VA • On-site

$52 - $68.25/hr

Other

Posted 3 days ago

New


Job description

Stefanini Group is hiring! Stefanini is looking for a IBM MQ (Message Queue) Administrator - Remote For quick Apply, please reach out to Sudhanshu Shrivastava: (248) 582-6510/ sudhanshu.shrivastava@stefanini.com W2 candidates Preferred! Responsibilities: Deploys the release of new technologies as well as designs, installs, configures, maintains and performs system integration testing of PC/server operating systems, related utilities and hardware. Responsible for trouble shooting server problems as reported by users. Researches, evaluates and recommends software and hardware products. Supports Web access and electronic messaging services and maintains a secure systems environment. Provides new hardware specifications to users based on application needs and anticipated growth, installs new servers and maintains the server infrastructure. Key Responsibilities: 1. Installation & Configuration Install and configure IBM MQ software on various platforms (Windows, Linux, Unix, AIX) Set up queue managers, queues, channels, and listeners Configure clustering and high availability solutions Implement security protocols and SSL/TLS configurations Set up multi-instance queue managers for failover capabilities 2. Administration & Maintenance Monitor queue depths, channel status, and system performance Manage message flow and resolve message build-ups Perform regular health checks and system audits Apply patches, updates, and version upgrades Maintain message retention policies and archiving strategies Configure dead letter queues and error handling 3. Security Management Implement authentication and authorization controls Configure Channel Authentication Records (CHLAUTH) Manage user access and permissions Set up SSL/TLS certificates for secure communications Ensure compliance with security policies and standards Conduct regular security audits #LI-SS3 #LI-REMOTE 4. Performance Tuning Monitor system performance metrics Optimize queue manager and channel configurations Tune memory and resource allocation Analyze logs and identify bottlenecks Implement performance best practices Capacity planning and forecasting 5. Troubleshooting & Support Diagnose and resolve connectivity issues Investigate message delivery failures Analyze error logs (AMQERR01.LOG, FDC files) Provide 24/7 on-call support (as required) Work with application teams to resolve integration issues Escalate complex issues to IBM support 6. Backup & Recovery Implement backup strategies for queue manager data Perform disaster recovery testing Document recovery procedures Maintain business continuity plans Restore queue managers and configurations when needed 7. Documentation & Reporting Create and maintain technical documentation Document standard operating procedures Generate performance and availability reports Maintain configuration management databases Track incidents and change requests 8. Collaboration Work with development teams on integration requirements Coordinate with network teams for connectivity issues Participate in architecture and design discussions Provide guidance on messaging best practices Support application deployments Qualifications: IBM MQ (Message Queue) Administrator, who is responsible for the installation, configuration, maintenance, and support of IBM MQ messaging middleware infrastructure. This role ensures reliable message delivery between applications and systems across the enterprise. Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives. Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied. We also speak with you about the process including interviews and job offers. About Stefanini Group: The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than four hundred clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence. We are CMM Level 5 company.