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Queue Coordinator Jobs (NOW HIRING)

Synergy ECP

Queue Manager

Columbia, MD

Coordinating tickets that cross organizational boundaries to ensure customer satisfaction 7 ... Queue Manager schedule is as follows: * Day 1: Sun-Thurs, 0600-1430 * Day 2: Tues-Sat, 0600-1430

ION Solar

Installation Scheduling

Orem, UT · On-site

$15 - $16/hr

When a solar project meets the necessary requirements and enters the queue, coordinators conduct a multi-point audit. This will determine whether or not the install is ready to schedule. If an ...

Apex Systems

Enrollment Coordinator

Scottsdale, AZ · On-site

The Coordinator will need to prioritize daily tasks and work items in queue, manage turnaround times, and manage items that need escalation. The position will partner cross-functionally with various ...

ION Solar

Installation Scheduling

Orem, UT

$15 - $16/hr

When a solar project meets the necessary requirements and enters the queue, coordinators conduct a multi-point audit. This will determine whether or not the install is ready to schedule. If an ...

XPAND Corporation

Listings Coordinator

Winston Salem, NC

$16.50 - $22.25/hr

Listings Coordinator Business Unit: Shared Services Reports To: Sr Manager, Operations Location ... Maintain visibility into task queue and prioritize work to meet turnaround standards * Ensure ...

Xpand

Listings Coordinator

Winston Salem, NC · On-site

$16.50 - $22.25/hr

Listings Coordinator Business Unit: Shared Services Reports To: Sr Manager, Operations Location ... Maintain visibility into task queue and prioritize work to meet turnaround standards * Ensure ...

One Tech

Project Coordinator

Minneapolis, MN

$50K - $53K/yr

The Project Coordinator will support Demand Side Management (DSM) within the Energy Efficiency and ... Experience in high-volume, shared-queue environments or operational/program processing. Strong ...

One Tech

Project Coordinator

Minneapolis, MN · On-site

$49K - $53K/yr

The Project Coordinator will support Demand Side Management (DSM) within the Energy Efficiency and ... Experience in high-volume, shared-queue environments or operational/program processing. Strong ...

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How much do queue coordinator jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for queue coordinator in the United States is $22.64, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $24.04 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Queue Coordinator, and why are they important?

To thrive as a Queue Coordinator, you need strong organizational abilities, attention to detail, and experience in workflow or call center management, often supported by a high school diploma or relevant associate degree. Familiarity with workforce management systems, ticketing platforms, and scheduling or CRM software is typically required. Excellent communication, problem-solving, and multitasking skills help Queue Coordinators excel in managing priorities and team coordination. These skills ensure efficient workflow management, timely customer support, and smooth operations in fast-paced environments.

How does a Queue Coordinator typically collaborate with other departments to manage workload and priorities?

A Queue Coordinator frequently works with multiple departments, such as customer service, technical support, and operations, to ensure tasks are assigned and completed efficiently. They communicate regularly with team leads to track progress, resolve bottlenecks, and adjust priorities based on real-time demand. This collaborative approach helps maintain smooth workflow and service levels while providing opportunities to develop strong cross-functional communication skills.

What is a Queue Coordinator?

A Queue Coordinator is responsible for managing and organizing the flow of people, tasks, or items in a queue within various environments such as call centers, healthcare facilities, or events. They ensure that queues move efficiently, minimize wait times, and address any issues that arise during the process. Queue Coordinators may also handle scheduling, monitor queue statistics, and communicate with both staff and customers to provide updates and resolve concerns. Their role is crucial in maintaining order and improving overall service experience.
More about Queue Coordinator jobs
What cities are hiring for Queue Coordinator jobs? Cities with the most Queue Coordinator job openings:
What are the most commonly searched types of Queue jobs? The most popular types of Queue jobs are:
What states have the most Queue Coordinator jobs? States with the most job openings for Queue Coordinator jobs include:
What job categories do people searching Queue Coordinator jobs look for? The top searched job categories for Queue Coordinator jobs are:
Queue Coordinator jobs near you
Infographic showing various Queue Coordinator job openings in the United States as of May 2026, with employment types broken down into 87% Full Time, and 13% Contract. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $47,088 per year, or $22.6 per hour.
Queue Manager

Queue Manager

Synergy ECP

Columbia, MD

Other

Posted 8 days ago

Job description

Company Information:
Synergy ECP is a Service Disabled Veteran-Owned Small Business SD(VOSB) that was formed in July 2007 with Headquarters in Columbia, MD and is made up of talented, dedicated staff to provide a broad range of services to the defense, intelligence and health care industries.
In an ultra-competitive environment, Synergy ECP has thrived by adhering to our name, making sure excellence is displayed by our Employees, to our Customers and by Improving Performance (ECP).
It's what sets us apart, enabling us to be an autonomous yet agile business that delivers huge results - showing we're ready to meet our customers' evolving demands.
Synergy ECP has earned a client list that includes numerous Fortune 100 companies, in addition to multiple branches of the US government and military services.
Synergy ECP is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected class.
Clearance Required:TS/SCI
Other Requirements:U.S. Citizenship
Description:
As part of a 24x7 Service Desk, performing the activities associated with the management of ticket queues to include prioritization of work and assignment to technical resources for resolution of end user concerns while ensuring service levels and objectives are met.
Responsibilities include:
1.Monitoring queues and assign tickets to appropriate resources for troubleshooting and ticket resolution.
2.Monitoring queues to ensure SLAs are maintained.
3.Assigning the tickets which are out of scope to Service Desk/Other Teams
4.Ensuring associated tickets are related to the parent ticket and proper follow-up is performed once incident is resolved
5.Ensuring proper assignment of tickets as well as facilitation of resource allocation based on work load
6.Coordinating tickets that cross organizational boundaries to ensure customer satisfaction
7.Preparing daily reports on Incidents/Change/Problem tickets and SLA status
8.Preparing summary report on all Major incidents occurring on shift
9.Coordinating resources with teams across disciplines to ensure SLA targets are met
10.Coordinating resolution for high priority tickets
Required Skills, Experience, and Education: Bachelor's degree and three (3) years' experience or an Associate's degree and five (5) years' experience working with customer technology and support requirements.
  1. Experience working with SLAs
  2. Strong time management and communication skills
  3. Ability to adapt and prioritize work independently in a dynamic environment
  4. Strong interpersonal and presentation skills
  5. Experience with desktop environment, local area networks, telephony, voice, land mobile radio, and/or video desired
  6. Experience with ITSM tools such as Remedy, Service Now, Service Manager, or equivalent required
  7. Experience working in a customer service role desired
  8. Experience with supporting high priority tickets
Required Clearance:Candidate must have a TS/SCI
Desired:ITIL v3 Foundations certification desired. Queue Manager schedule is as follows:
  • Day 1: Sun-Thurs, 0600-1430
  • Day 2: Tues-Sat, 0600-1430
  • Swing 1: Sun-Thurs, 1400-2230
  • Swing 2: Tues-Sat, 1400-2230
  • Night 1: Sun-Thurs, 2200-0630
  • Night 2: Tues-Sat, 2200-0630
  • Weekdays: Mon-Fri, 0700-1530

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