Queue Coordinator Jobs in Missouri (NOW HIRING)

This role is responsible for ensuring that retail store locations are safe and secure for team members and customers, and maintained in accordance with lease agreements and governmental regulations through the use of internal and commercial resources. Primary duties include addressing break/fix repairs, emergencies, and city violations that arise within the retail stores and overseeing all aspects of assigned projects including capital expense improvements. The Coordinator will be accountable for overall planning, time management, and accountability of all repairs and projects for the regions assigned.
ESSENTIAL JOB FUNCTIONS
Oversee all maintenance, repairs, and restoration of facilities throughout all stores dictated by a queue system and/or supervisor. Field repair requests via email, phone calls, etc. from a queue.
Initiate, oversee, and execute large facility maintenance repairs in a cost effective and timely manner.
Provide cost analysis per project, define scope of work and repairs, and provide all internal and external communication. Facilitate facets of planning and coordinating repairs and capital expense projects.
Process service requests to determine responsibility of repair by review of leases, exhibits and warranty timelines within Lucernex/MARS in order to delegate to the appropriate party.
Review each repair request, identify needs, establish scope, and procure contractors/trades as needed.
Place service request in process
Generate a work orders to vendors; outlining scope of work, completion date, and setting pricing.
Conduct additional investigation or in-depth evaluation through quotes. Quotes will be evaluated and processed utilizing the bid form (sales information, lease terms, strategy information and general explanation of work).
Responsible for Project Closeout and invoice verification, sign off, and approval.
Review special coding or notes applied (i.e. insurance claims, fire, CapEx) to "work complete" within MARS and follow up via dashboard and query reporting.
Maintain a working knowledge of facility ownership, lease duration, tenant/owner responsibility, and city codes/restrictions.
Interface with other departments, jurisdictions, contractors, and field operations to ensure that expenditures are appropriately managed.
Negotiate costs, obtain quotes, secure contractor documents, and prepare invoices.
Follow up, review, and monitor contractor performance.
Process all MARS requests, from service request, work order, purchase order, and invoice approval/processing.
Provide an in-depth cost analysis based on region, sales and profitability, lease strategy and field input for repairs.
Communicate and Coordinate with internal and external departments; Store Ops, Government Municipalities, Engineers, Loss Prevention, Risk Management, Finance, A/P, Store Design and over 8000 contractors.
Work with and educate store team members to eliminate unnecessary maintenance expenses (preventative maintenance, controllable expenses).
Monitor the workmanship and materials used in repairs for long term results.
Communicate with vendors and contractors for bids, pricing, and ordering of supplies.
Continually search and propose more economical and efficient ways of handling repairs.
Assist other areas of the Real Estate Department with special requests.
Travel as needed for onsite store visits.
Maintain a working knowledge of HVAC, electrical, plumbing, and building practices.
All other duties as assigned.
SKILLS/EDUCATION/EXPERIENCE
Required:
High School diploma or equivalent (GED)
2-4 years construction, maintenance, HVAC, electrical or related trades experience
Strong communication skills with an emphasis on customer service
Ability to multi-task, prioritize, and manage time effectively
Proven dependability and reliability with the ability to adapt to a changing workload
Basic knowledge of computers, (Word, Excel, E-mail, Internet and database systems)
Desired:
3-5 years construction, maintenance, HVAC, electrical or related field experience
O'Reilly Auto Parts has a proven track record of growth and stability. O'Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package:

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call (800) 471-7431 option , and provide your requested accommodation, and position details.