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Quality Assurance Specialist

El Paso, TX · On-site

$48K - $52K/yr

TITLE: Quality Assurance Specialist REPORTS TO: Project Director LOCATION: Borderplex Region ... Monitor data entered into WIT and other participant information systems for accuracy and timeliness

Fedcap

Quality Assurance Specialist

New York, NY

The Quality Assurance (QA) Specialist at Fedcap Inc is responsible for ensuring the integrity and continuous improvement of program operations by monitoring, evaluating, and enhancing services and ...

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How much do quality assurance monitor jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for quality assurance monitor in the United States is $31.91, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $34.86 per hour, depending on experience, location, and employer.

What is a quality assurance monitor?

Quality Assurance Monitors are professionals responsible for evaluating and ensuring the quality of products, services, or processes within an organization. They review and assess performance against established standards and guidelines, often by monitoring calls, reviewing documentation, or inspecting outputs. Their goal is to identify areas for improvement, provide feedback to staff, and help maintain high levels of compliance and customer satisfaction. Quality Assurance Monitors play a critical role in helping organizations deliver consistent and reliable results.

What are the key skills and qualifications needed to thrive as a quality assurance monitor?

To thrive as a Quality Assurance Monitor, you need a strong understanding of quality control processes, data analysis, and industry-specific regulations, often supported by relevant experience or a degree in quality management or a related field. Familiarity with QA software, auditing tools, and standards such as ISO 9001 or Six Sigma certifications is typically required. Attention to detail, effective communication, and problem-solving skills set top performers apart in this role. These skills ensure products or services consistently meet quality standards and help drive continuous improvement within organizations.

What are the most common challenges quality assurance monitors face when evaluating team performance?

One common challenge for Quality Assurance Monitors is maintaining objectivity and consistency while evaluating diverse team members with varying communication styles and approaches. Balancing strict adherence to guidelines with recognizing individual strengths can be demanding. Additionally, providing constructive feedback that leads to improvement without discouraging team members requires strong interpersonal skills. Effective QA Monitors also need to stay updated on evolving company standards and industry best practices to ensure evaluations remain relevant and impactful.

What is the difference between Quality Assurance Monitor vs Quality Control Inspector?

AspectQuality Assurance MonitorQuality Control Inspector
Primary FocusPreventing defects through process monitoring and improvementDetecting defects through product inspection
Work EnvironmentMonitoring processes, documentation, and complianceInspecting finished products or components
CertificationsOften requires quality management certifications (e.g., ISO auditor)Typically requires technical inspection training or certifications
Industry UsageUsed across manufacturing, healthcare, and service industriesCommon in manufacturing and production settings

While both roles aim to ensure product quality, the Quality Assurance Monitor focuses on preventing defects by overseeing processes, whereas the Quality Control Inspector detects defects through direct product inspection. Understanding these differences helps organizations assign the right responsibilities for quality management.

Is a quality assurance monitor a good entry-level job?

A quality assurance monitor is often considered a suitable entry-level position, as it typically requires basic attention to detail, communication skills, and sometimes a high school diploma or equivalent. The role provides experience in quality control processes and may lead to advancement within quality assurance or related fields. Certification in quality management or familiarity with industry standards can enhance job prospects.
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Quality Assurance Monitor jobs near you
Infographic showing various Quality Assurance Monitor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 13% Part Time, 4% Contract, and 1% Nights. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $66,371 per year, or $31.9 per hour.

Quality Assurance Analyst

Liberty Behavioral & Community Services, Inc.

Sugar Grove, WV • On-site

$55K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 24 days ago

Job description

Job Overview:
Liberty Community Programs is dedicated to delivering high-quality services for individuals with autism and developmental disabilities. We are seeking a detail-oriented and analytical Quality Assurance Analyst to support our organization's commitment to excellence.
In this role, you will assist in monitoring compliance, evaluating service quality, analyzing data, and supporting continuous improvement efforts across all departments. The ideal candidate is highly organized, knowledgeable about regulatory standards, and passionate about improving service delivery in behavioral health and developmental disability programs.
Key Responsibilities
Quality Assurance Monitoring
  • Assist in implementing quality assurance policies, procedures, and performance standards
  • Conduct routine audits of documentation, service delivery, and operational practices
  • Monitor compliance with state and federal regulations, including DDS, TJC, CARF, and other oversight bodies
  • Identify areas of non-compliance and support corrective action planning with relevant departments
Data Analysis & Reporting
  • Collect, review, and analyze data related to service outcomes, client satisfaction, and program performance
  • Prepare clear and accurate reports summarizing audit findings, trends, and quality metrics
  • Track progress on corrective actions and quality improvement initiatives
Compliance Support
  • Maintain up-to-date knowledge of regulatory requirements and assist in ensuring organizational adherence
  • Support internal teams during licensing reviews, audits, and accreditation processes
  • Help ensure staff are informed of relevant compliance updates and procedural changes
Training & Quality Improvement
  • Assist in developing training materials related to quality standards, documentation, and compliance
  • Support staff education on best practices in service delivery and regulatory expectations
  • Promote a culture of accountability, accuracy, and continuous improvement
Collaboration & Communication
  • Work closely with clinical, administrative, and operational teams to support quality assurance goals
  • Communicate audit results, quality concerns, and improvement recommendations in a clear and professional manner
  • Participate in quality improvement meetings and cross-departmental initiatives
Client & Stakeholder Engagement
  • Assist in gathering client and family feedback to support program evaluation
  • Help ensure client concerns related to service quality are documented and addressed appropriately

Requirements
Qualifications:
    • Bachelor's degree in healthcare administration, psychology, social services, quality assurance, or a related field (master's preferred but not required)
    • Knowledge of regulatory and accreditation standards such as DDS, TJC, CARF, or similar bodies
    • Minimum 2-3 years of experience in quality assurance, compliance, auditing, or related work in behavioral health, SUD or developmental disability services.
    • Strong analytical skills with experience in data review, reporting, and interpreting quality metrics
    • Excellent written and verbal communication skills
    • High attention to detail and strong organizational abilities
    • Proficiency with electronic health records (EHR) and quality management systems
    • Ability to work independently and collaboratively in a fast-paced environment.

Benefits
Full Time Employees are eligible for:
    • 401(k)
    • Dental insurance
    • Health insurance
    • Life insurance
    • Vision insurance

Salary: $55,000.00- $65,000.00/Yearly.

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