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Social Service Staffing & Recruiting, Inc.

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QA Case Manager for Regional Center

Los Angeles, CA · On-site

$35 - $40/hr

The Quality Assurance Specialist is responsible for conducting monitoring and program evaluation activities, and non-residential services as assigned. Recommends service improvements and monitors ...

Hyatt Vacation Ownership

Monitor and report on quality assurance and Sales performance at select sites. * Assist with contract creation processes, as needed. * All other duties as assigned that are of a similar nature to the ...

TEAM, Inc.

Monitor District Quality

Cincinnati, OH · On-site

... Corporate QA for such resolution Performs District Supplier assessments in cooperation with ... monitors District qualifications and certification programs and personnel associated with the ...

TEAM, Inc.

... Corporate QA for such resolution Performs District Supplier assessments in cooperation with ... monitors District qualifications and certification programs and personnel associated with the ...

HV Global Marketing Corporation

Monitor and report on quality assurance and Sales performance at select sites. * Assist with contract creation processes, as needed. * All other duties as assigned that are of a similar nature to the ...

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How much do quality assurance monitor jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for quality assurance monitor in the United States is $31.91, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $34.86 per hour, depending on experience, location, and employer.

What are Quality Assurance Monitors?

Quality Assurance Monitors are professionals responsible for evaluating and ensuring the quality of products, services, or processes within an organization. They review and assess performance against established standards and guidelines, often by monitoring calls, reviewing documentation, or inspecting outputs. Their goal is to identify areas for improvement, provide feedback to staff, and help maintain high levels of compliance and customer satisfaction. Quality Assurance Monitors play a critical role in helping organizations deliver consistent and reliable results.

What are the key skills and qualifications needed to thrive as a Quality Assurance Monitor, and why are they important?

To thrive as a Quality Assurance Monitor, you need a strong understanding of quality control processes, data analysis, and industry-specific regulations, often supported by relevant experience or a degree in quality management or a related field. Familiarity with QA software, auditing tools, and standards such as ISO 9001 or Six Sigma certifications is typically required. Attention to detail, effective communication, and problem-solving skills set top performers apart in this role. These skills ensure products or services consistently meet quality standards and help drive continuous improvement within organizations.

What are the most common challenges Quality Assurance Monitors face when evaluating team performance?

One common challenge for Quality Assurance Monitors is maintaining objectivity and consistency while evaluating diverse team members with varying communication styles and approaches. Balancing strict adherence to guidelines with recognizing individual strengths can be demanding. Additionally, providing constructive feedback that leads to improvement without discouraging team members requires strong interpersonal skills. Effective QA Monitors also need to stay updated on evolving company standards and industry best practices to ensure evaluations remain relevant and impactful.

What is the difference between Quality Assurance Monitor vs Quality Control Inspector?

AspectQuality Assurance MonitorQuality Control Inspector
Primary FocusPreventing defects through process monitoring and improvementDetecting defects through product inspection
Work EnvironmentMonitoring processes, documentation, and complianceInspecting finished products or components
CertificationsOften requires quality management certifications (e.g., ISO auditor)Typically requires technical inspection training or certifications
Industry UsageUsed across manufacturing, healthcare, and service industriesCommon in manufacturing and production settings

While both roles aim to ensure product quality, the Quality Assurance Monitor focuses on preventing defects by overseeing processes, whereas the Quality Control Inspector detects defects through direct product inspection. Understanding these differences helps organizations assign the right responsibilities for quality management.

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What job categories do people searching Quality Assurance Monitor jobs look for? The top searched job categories for Quality Assurance Monitor jobs are:
What are popular job titles related to Quality Assurance Monitor jobs? For Quality Assurance Monitor jobs, the most frequently searched job titles are:
Quality Assurance Monitor jobs near you
Infographic showing various Quality Assurance Monitor job openings in the United States as of June 2026, with employment types broken down into 60% Full Time, 39% Part Time, and 1% Nights. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $66,371 per year, or $31.9 per hour.

Quality Assurance Officer and Audit Monitor

ARIZONA DREAM TEAM 1 LLC

Phoenix, AZ • On-site

Other

Posted 3 days ago

Job description

Position Title: Quality Assurance Officer & Audit Monitor
Department: Quality Assurance / Compliance
Reports To: Executive Director
Employment Type: Full-Time (Exempt)
Location: All Arizona Dream Team I, LLC Homes and Facilities (Valley-Wide: Chandler, Phoenix, Glendale, Surprise, and additional expansion sites)
Schedule: Flexible / Variable - Must be available during standard business hours and after-hours during inspection periods
The Quality Assurance (QA) Officer & Audit Monitor is responsible for ensuring that all Arizona Dream Team I, LLC programs-including Residential Group Homes (all 14 homes and any additional locations), Day Treatment for Adults (DTA), Day Treatment & Training (DTT/DTS), and Group Supported Employment (GSE) programs-operate in full compliance with the Division of Developmental Disabilities (DDD) standards, Arizona state laws, and agency policies and procedures.
This position will perform ongoing internal audits, quality monitoring, and compliance inspections across all operational departments, including Residential, DTA/DTT/DTS/GSE programs, Human Resources, and Care Coordination. The QA Officer will oversee corrective action follow-up, prepare detailed audit reports, and act as a liaison during DDD monitoring visits, ensuring all documentation, records, and staff are prepared and compliant.
Essential Duties and Responsibilities
  • Conduct internal audits for all group homes, DTA/DTT/DTS, and GSE facilities to ensure compliance with DDD standards, licensing requirements, and internal policies.
  • Perform audits and compliance reviews of internal departments including Human Resources, Care Coordination, and Administrative functions.
  • Maintain working knowledge of Arizona Administrative Code (AAC), DDD Provider Manual, Qualified Vendor Agreement (QVA), and other applicable state and federal regulations.
  • Monitor and evaluate program operations, member records, staff training files, and service documentation for accuracy, completeness, and timeliness.
  • Develop and implement internal quality assurance tools, audit checklists, and tracking systems aligned with DDD monitoring expectations.
  • Prepare detailed audit reports summarizing findings, corrective actions, and follow-up timelines; submit to Executive Director and relevant department heads.
  • Conduct follow-up reviews to verify that corrective actions have been implemented and sustained.
  • Maintain confidentiality and integrity of all member and staff information reviewed during audits.
  • Stay current on DDD updates, policy revisions, and audit requirements; attend trainings and workshops as needed.
  • Coordinate and be physically present during DDD on-site monitoring visits and inspections across all facilities.
  • Be available after hours or on weekends during inspection periods to support facilities, staff, and management.
  • Collaborate with Program Managers, Residential Coordinators, and other departments to ensure consistent application of policies and corrective measures.
  • Provide ongoing feedback and technical assistance to teams to prevent reoccurrence of deficiencies.
  • Assist in developing internal quality improvement plans and recommend systemic improvements.
  • Use agency-provided systems and computers to track audits, findings, and trends; maintain organized electronic and physical documentation.
  • Ensure documentation, postings, and records (e.g., emergency drills, maintenance logs, staff training, incident reports) are accurate and compliant at all times.
  • Interact appropriately with DDD members during visits and inspections; demonstrate professionalism, empathy, and respect.
  • Manage personal schedule to ensure timely completion of all assigned audits and inspections across all programs.
  • Travel to all assigned locations using personal vehicle; maintain a valid driver's license, insurance, and submit mileage for reimbursement in accordance with agency policy.
  • Perform additional duties as assigned by the Executive Director to support agency-wide compliance and quality initiatives.
Required Knowledge, Skills, and Abilities
  • In-depth understanding of DDD standards, Arizona Administrative Code (R6-6), and Qualified Vendor Agreement requirements.
  • Strong analytical, organizational, and problem-solving skills.
  • Excellent attention to detail and ability to recognize compliance risks or inconsistencies.
  • Strong written and verbal communication skills, with the ability to prepare clear and comprehensive reports.
  • High level of professionalism and integrity.
  • Ability to interact effectively with staff, management, members, and regulatory agencies.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and ability to learn agency-specific software systems.
  • Ability to work independently and manage multiple priorities under limited supervision.
  • Comfortable entering group homes and day programs, interacting with members, and observing care and services provided.
  • Ability to remain calm and professional during audits, inspections, and stressful situations.
  • Must be detail-oriented with strong follow-up and follow-through practices.
Training and Onboarding
  • Initial training period: Several months of shadowing and direct instruction in DDD compliance, documentation review, internal auditing processes, and monitoring preparation.
  • Will transition to an independent, stand-alone role once training is completed and competency is demonstrated.
  • Ongoing professional development to remain current on all regulatory and agency updates.
Physical and Work Requirements
  • Regular travel to all assigned homes and facilities.
  • Ability to walk, stand, and move throughout residential and program facilities.
  • Ability to lift up to 25 lbs. occasionally for inspection purposes.
  • Primarily office-based work with field visits across multiple locations.
Compensation and Reimbursement
  • Mileage reimbursement for travel between agency sites.
  • Compensation commensurate with experience and education.
  • Full benefits package per Arizona Dream Team I, LLC employee policies.
Supervision
Reports directly to the Executive Director. Works collaboratively with Program Managers, Residential Coordinators, Human Resources, and Administrative Leadership.
Performance Evaluation
Performance will be evaluated annually (or as needed) based on audit accuracy, timeliness, regulatory compliance, follow-up completion, and ability to maintain agency readiness for DDD monitoring and licensing reviews.
Minimum Qualifications
  • High School Diploma or GED required; Bachelor's degree in Human Services, Business Administration, or related field preferred.
  • Minimum of 3 years of experience in the DDD field, group home operations, compliance, or quality assurance.
  • Familiarity with DDD Provider Manual, Licensing Standards, and Behavioral Health documentation requirements.
  • Valid Arizona Driver's License and reliable vehicle with proof of insurance.
  • Ability to travel across all agency sites as needed.
  • Must have a VALID, Level One Fingerprint Clearance Card background check.
  • Must be able to work flexible hours, including after-hours and weekends during inspection or audit periods.

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