Quality Account Manager Jobs in Decatur, GA (NOW HIRING)

Job Description: Account Manager

Position Overview:

As an Account Manager at Hawque Protection Group, you will oversee the security operations of multiple sites, ensuring safety, efficiency, and compliance across all locations. This high-level leadership role requires strong managerial, communication, and operational skills to direct security teams, handle daily activities, and manage client relationships. You will be responsible for supervising Site Leads and Security Guards, ensuring performance standards are met, safety protocols are enforced, and a high level of customer service is maintained. Frequent site visits and client meetings are required as part of this role.

Key Responsibilities:

• Team Leadership & Development:
  Lead, mentor, and manage Site Leads and Security Guards across various sites. Provide guidance, training, and performance evaluations to ensure optimal performance and adherence to company policies. Foster a culture of accountability and excellence.
• Site Operations & Coordination:
  Oversee security operations across multiple sites, ensuring all operational needs are met. Develop and manage staff schedules, covering daily, weekly, and monthly shifts. Adjust staffing levels and site assignments based on operational requirements and client needs.
• Travel & Site Visits:
  Frequently travel to various sites to assess security operations, ensure guard compliance, and address any operational issues. You will also travel for client meetings to maintain strong relationships and discuss security needs. Travel expenses for office-to-site and site-to-client meetings will be reimbursed.
• Payroll & Administrative Duties:
  Ensure accurate payroll verification, including reviewing timesheets and addressing discrepancies. Complete administrative tasks such as report writing, record-keeping, and documenting key activities for internal and client use.

• Security Program Oversight:
  Enforce company and site-specific security procedures. Ensure that all post orders are followed, regular patrols are completed, and all reports/logs are filed accurately. Conduct safety audits and compliance checks to uphold security standards.
• Incident & Emergency Management:
  Respond to security incidents, emergencies, or breaches promptly. Provide direction to resolve situations and collaborate with law enforcement or emergency services when needed. Investigate accidents or unlawful activities and ensure proper follow-up.
• Client & Stakeholder Relations:
  Maintain and develop relationships with clients, tenants, and stakeholders, ensuring their security needs are effectively met. Offer strategic guidance and solutions to enhance security protocols and address any specific client concerns.
• Continuous Improvement & Feedback:
  Evaluate and improve security operations and staff performance. Suggest and implement changes to increase efficiency, effectiveness, and overall service quality.
• Compliance & Reporting:
  Ensure all security activities and procedures comply with company policies, industry standards, and legal requirements. Provide regular updates and detailed reports on operations, incidents, and staff performance to leadership and clients.

Qualifications:

• High School Diploma or equivalent required; degree in a related field preferred.
• 3-4 years of supervisory experience in security or a service-oriented industry.
• State of Georgia 24-hour Unarmed Guard certification required.
• Minimum 3 years of experience in security, with a proven track record in managing teams and overseeing operations.
• Strong leadership skills with the ability to manage multiple teams and sites.
• Excellent decision-making, problem-solving, and conflict resolution skills.
• Strong written and verbal communication abilities.
• Proficiency in basic computer skills (Microsoft Office, security software).
• Clean criminal background and eligibility for security certifications.

Physical Requirements:

• Ability to stand, walk, and patrol for extended periods.
• Capability to lift and carry up to 40 lbs as needed.
• Willingness to work in various weather conditions, including extreme heat, cold, and rain during site visits.
• Ability to travel frequently to different sites and client meetings.

Work Schedule:
This position requires 4 days in the office (32 hours) and 1 day remote (8 hours). Frequent travel to various sites and client meetings will be required. Travel expenses for site visits and client meetings will be reimbursed.