Programs Assistant Jobs in Florida (NOW HIRING)

Behind every award is a story, and ours is written every day by more than 900 dedicated employees and hundreds of compassionate volunteers who walk alongside patients and families when they need us most.

At Community Hospice & Palliative Care, we're honored to be recognized with the Hospice Honors Elite award, a testament not just to our clinical excellence, but to the compassion we bring to every bedside, every home, every conversation. Every day, we serve approximately 1,500 patients living with advanced illness, wherever they call home, be it a private residence, a long-term care or assisted living facility, a hospital, or in one of our nine inpatient care centers.

We're here to improve quality of life, to ease pain and lift burdens, and to be the Compassionate Guide that families need when time matters most. And most importantly, as the only non-profit hospice provider in the region, we never turn anyone away due to an inability to pay.

The PedsCare Program Assistant provides general support and assistance for hospice patient needs, PedsCare program office, interdisciplinary team, and pediatric family communications.

Essential Functions

• Maintains seamless, efficient communication flow so that:
• Relays verbal and telephone messages accurately and timely to the appropriate persons.
• Copies and distributes organization/team written communication to appropriate team members.
• Distributes paperwork and documentation to appropriate managers in a timely fashion.
• Notifies appropriate Durable Medical Equipment (DME) provider of patient equipment needs as appropriate.
• Maintains the On-Call schedule: uploads to connect and emails weekly to distribution group.
• Notifies team of weekly recertifications due.
• Runs a Suncoast census each week.
• Monitor and maintain Backline for all needs.
• Submits the CADD report weekly.
• Corresponds with Primary Care Physician office/ hospitals as needed.
• Communicates with the foundation for events and needs as directed.
• Other duties as assigned.
• Organizes and maintains patient information for team so that:
• Tracks team census by logging all status changes, levels of care, admissions, deaths, discharges, and transfers on a change of status form.
• Monitors the Community PedsCare email for team referral requests and family letters.
• Scans designated documentation into Forcura.
• Prepares IDG Agenda/ spreadsheet with recerts and inputs into Suncoast; distributes copies to team.
• Creates the IDT meeting in Suncoast.
• Coordinates and prepares all handouts and documents for the IDT meeting.
• Supports PedsCare family events.
• Works at the direction of the Community PedsCare Director with department activities, events and team celebrations.
• Works with the team to plan and support the execution of events/activities.
• Order needed materials, secure locations, interface with the families and help to direct the volunteers.
• Coordinates with the vendors and participating departments.
• Tracks all RSVP's for patient events / activities.
• Supports the Community PedsCare event as directed.
• Other duties as assigned.
• Demonstrating self-directing behavior so that:
• Accepts responsibility and accountability for own actions.
• Demonstrates ability to solve problems independently, when appropriate.
• Seeks supervision appropriately.
• Organizes workload efficiently.
• Accepts criticism non-defensively.
• Handles changes appropriately.
• Functions effectively in emergency situations.
• Seeks additional responsibilities as appropriate.
• Participates in total organization program so that:
• Promotes organizational image within the community.
• Assists with work in other areas of the organization as needed.
• Demonstrates appropriate dress and grooming per organization dress code.
• Uses chain of command for problem solving.
• Uses supplies and equipment appropriately in a cost-effective manner.
• Displays courtesy, tact, patience, and respect.
• Maintains a good attendance record.
• Keeps neat and legible written documents.
• Adheres to Compliance Program and/or Organization policies.
• Follows all HIPAA guidelines and follows all safety procedures.

Qualifications

Knowledge and Critical Skills

Knowledge of:

• Must possess basic knowledge in general office procedures, computer software, office technology and medical terminology.

Skilled at:

• Excellent grammar, spelling, telephone communication and listening skills.
• Ability to teach, ability to evaluate situations clearly, and communicate thoughts, ideas, and assessments accurately; and the ability to interact with supervisors, employees and volunteers working within the framework of a multidiscipline team.
• Must be able to interpret analytical information and present findings in a logical manner.

Experience

Two (2) years of administrative experience including data entry and reporting.

Experience in a health care environment preferred.

Intermediate to advanced computer skills, word processing experience with the ability to type, file and do general clerical work.

Experience with Excel spreadsheets and reports.

License / Certification

Education

Technical/high school diploma or GED.

Other Requirements

Reliable transportation.

The knowledge, skills and abilities listed above are typically acquired through the levels of education and experience listed. However, any equivalent combination of education and/or experience, which provide an applicant with the listed knowledge, skills, and abilities to perform the essential duties and responsibilities of the job, is acceptable.

This description is intended to describe the general nature and level of work performed by employees assigned to this role. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, or working conditions required of employees in this position. The organization reserves the right to modify or amend the duties of the position or to require that additional tasks be performed as organizational needs change. This description does not constitute a contract of employment, and employment with the organization is at-will, meaning either the employee or the organization may terminate the relationship at any time, with or without cause or notice.

Community Hospice & Palliative Care, including all of its subsidiaries and affiliated companies, is committed to complying with all applicable provisions of the Americans with Disabilities Act (ADA), as amended. We provide reasonable accommodations to qualified individuals with disabilities to ensure equal access to employment opportunities and the ability to perform the essential functions of a position. If you require an accommodation to complete the application process, interview, or perform the essential functions of a role, please contact Human Resources.

We participate in E-Verify to confirm the employment eligibility of all newly hired employees. Where applicable, and as required by law, employment with Community Hospice & Palliative Care may be contingent upon successful completion of a background screening initiated by the organization through the Florida Agency for Health Care Administration (AHCA) Background Screening Clearinghouse.