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Program Support Assistant Jobs in Springfield, MA

Harc Inc

Connection & Support Specialist

Hartford, CT · On-site

$24/hr

... day programs, family support, recreation, and more. Position Summary/Overview Provide remote ... Behavioral Support: Assist in reducing maladaptive behaviors by promoting appropriate replacements ...

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All JobsProgram Support JobsProgram Support Assistant JobsProgram Support Assistant Jobs in Springfield, MA

Program Support Assistant information

See Springfield, MA salary details

$26.4K

$45.2K

$56.8K

How much do program support assistant jobs pay per year?

As of Jul 22, 2026, the average yearly pay for program support assistant in Springfield, MA is $45,172.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,900.00 and $48,800.00 per year, depending on experience, location, and employer.

What Is a Program Support Assistant?

A program support assistant works in a specialized unit of an organization or academic institution and performs a variety of administrative tasks. Your duties as a program support assistant vary depending on your employer but may involve budgeting, purchasing materials, managing files and records, and assisting visitors. You must also understand departmental guidelines, policies, and procedures. Typical qualifications for a program support assistant include at least a high school diploma or GED certificate and relevant work experience. You must also have excellent communication, multitasking, and organizational skills, along with computer proficiency.

What are Program Support Assistants?

Program Support Assistants are administrative professionals who provide clerical and organizational support to departments or programs within an organization. Their duties often include scheduling, data entry, maintaining records, handling correspondence, and assisting with project coordination. They play a vital role in ensuring the smooth operation of daily activities by supporting managers and staff with various administrative tasks. Program Support Assistants may work in a variety of industries, including healthcare, education, and government.

What is the difference between Program Support Assistant vs Administrative Assistant?

AspectProgram Support AssistantAdministrative Assistant
Required CredentialsHigh school diploma; some roles may prefer post-secondary educationHigh school diploma; often similar educational requirements
Work EnvironmentGovernment agencies, non-profits, educational institutionsCorporate offices, government agencies, various industries
Job ResponsibilitiesSupporting program operations, coordinating activities, assisting with reportsManaging schedules, handling correspondence, organizing files
Employer & Industry UsageCommon in public sector and non-profit organizationsWidespread across industries including private and public sectors

The Program Support Assistant and Administrative Assistant roles share similarities in educational requirements and work environments. However, Program Support Assistants focus more on supporting specific programs and coordinating activities within organizations, especially in government and non-profit sectors. Administrative Assistants typically handle general office tasks across various industries. Both roles are essential for organizational operations but differ in scope and focus.

What are some common challenges faced by Program Support Assistants in managing multiple tasks and priorities?

Program Support Assistants often juggle a wide range of responsibilities, from scheduling meetings and maintaining records to coordinating communication between departments. One common challenge is managing competing priorities and tight deadlines, especially when supporting multiple team members or projects simultaneously. Staying organized, proactively communicating about workload, and using digital tools for task management can help address these challenges. Additionally, flexibility and adaptability are important, as priorities may shift quickly based on organizational needs.

What are the key skills and qualifications needed to thrive as a Program Support Assistant, and why are they important?

To thrive as a Program Support Assistant, you need strong organizational skills, attention to detail, and proficiency in office administration, typically supported by a high school diploma or relevant experience. Familiarity with office software like Microsoft Office Suite, data entry systems, and scheduling tools is commonly required. Excellent communication, multitasking abilities, and adaptability are crucial soft skills that set top performers apart. These competencies ensure efficient program operations, effective support for teams, and smooth coordination of administrative tasks.
More about Program Support Assistant jobs
What are popular job titles related to Program Support Assistant jobs in Springfield, MA? For Program Support Assistant jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Program Support Assistant jobs in Springfield, MA look for? The top searched job categories for Program Support Assistant jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Program Support Assistant jobs? Cities near Springfield, MA with the most Program Support Assistant job openings:
Program Support Assistant jobs near you
Infographic showing various Program Support Assistant job openings in Springfield, MA as of July 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, 1% Temporary, and 2% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $45,172 per year, or $21.7 per hour.
Connection & Support Specialist

Connection & Support Specialist

Harc Inc

Hartford, CT • On-site

$24/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 16 days ago

Job description

Location: Greater Hartford, CT (THIS IS AN ONSITE POSITION)

Organization: Harc, Inc.

Work Schedule:

Training schedule (2 weeks) M-F, 8a-4a

Regular schedule after training is completed: 3 days a week, 12 hour shifts 7a-7p or 7p-7a

FLSA Status: Hourly Non-exempt
Reports to: Senior Director, Remote Supports or his/her designee


About Harc

Harc provides support for a lifetime to individuals with intellectual and related disabilities and their families, so they may enjoy lives of quality, inclusion, and dignity. We are a vibrant nonprofit organization based in Hartford, Connecticut, offering a range of person-centered services including residential support, employment and day programs, family support, recreation, and more.

Position Summary/Overview

Provide remote support and guidance, using the Harc Remote Support and iLink technology, to individuals with intellectual and developmental disabilities, behavioral health needs, and older adults—ensuring meaningful connection and access to care. This is an in-person role. The Connection and Support Specialist is responsible for remotely monitoring from Harc’s Hartford, CT call center, the safety, wellbeing, and independence of individuals served in remotely supported homes and programs. Using camera and sensor technology, the Connection and Support Specialist supports daily routines, identifies concerns, and coordinates staff response when needed. This role requires attentiveness, strong judgment, and a commitment to person-centered practices.

Essential Functions / Core Responsibilities

  • System Monitoring & Alarm Response:
    Initiate and maintain active connections to all monitored sites at the start of each shift. Conduct hourly (or as-needed) checks on camera and sensor functionality, responding promptly and appropriately to any alarms or alerts.
  • Staffing Oversight & Deployment:
    Monitor staff presence and ensure compliance with minimum staffing ratios. Notify supervisors of shortages and deploy staff as necessary to meet scheduled or emergency needs, including health, safety, behavior support, and teaching interactions.
  • Emergency Response:
    Evaluate alarm-related activity and contact on-site staff or emergency services (e.g., 911) when immediate danger is detected.
  • Documentation:
    Accurately log shift activities, system checks, staff actions, and individual’s concerns in accordance with documentation standards.
  • Technical Troubleshooting:
    Address connectivity or software issues using reconnection protocols. Notify on-site staff if a location becomes unmonitored and escalate unresolved issues to the Senior Director and/or Director of Remote Supports.
  • Technology Management & Footage Review:
    Support technology updates and configuration. Review video footage for incidents (e.g., ANE) or training. Notify leadership if footage must be saved.
  • Team Collaboration & Problem Solving:
    Collaborate with on-site teams to address consumer needs and maintain accurate records of issues and resolutions throughout the shift.
  • Consumer Safety & Rights:
    Promote the safety, comfort, and rights of individuals served by responding to staff/consumer requests, using sound judgment during emergencies, and implementing security protocols.
  • Skill-Building & Independence:
    Remotely support daily living skills, hygiene, and independence through informal teaching and prompting. Deploy staff as needed.
  • Behavioral Support:
    Assist in reducing maladaptive behaviors by promoting appropriate replacements and healthy behavioral practices.
  • Health & Medication Support:
    Provide or coordinate remote health support and emergency medical assistance. If certified, observe and document medication administration per policy.
  • Workstation Maintenance:
    Keep work area clean and organized during and after each shift.
  • Additional Duties:
    Perform other responsibilities as assigned based on operational needs.

Key Competencies

  • Attention to detail and ability to stay alert and engaged for extended periods
  • Calm, solution-oriented approach to problem-solving and crisis response
  • Ability to remain calm in stressful situations
  • Ability to work well under pressure and make sound decisions in potential emergency situations
  • Technological proficiency and troubleshooting ability
  • Strong communication skills verbally, written, and video-based
  • Ability to recognize and act on natural teaching opportunities
  • Judgment, discretion, and professionalism when handling sensitive situations
  • Team-oriented mindset with strong collaboration and follow-through

Qualifications

  • High school diploma/GED required. Bachelor’s degree in a human services, technology, or business field preferred.
  • One - two years of prior experience working with people who have Intellectual/Developmental Disabilities, Traumatic Brain Injuries, Physical Disabilities, Frail and Elderly or similar preferred.
  • The ability to communicate through verbal, video and written mediums.
  • Strong computer skills, specifically with Microsoft applications such as Outlook, OneDrive, Sharepoint, Word, and Excel, and the ability to quickly learn new systems for remote monitoring and documentation; knowledge of computers and excellent troubleshooting skills involving software.
  • The ability to recognize natural teaching opportunities and prompt staff to act upon them.
  • The ability to recognize maladaptive (sometimes aggressive) behaviors and provide solutions while maintaining calm and composure.
  • Adaptability, patience, and ability to work in a team environment.
  • Ability to arrive at work on time and work on-site.
  • Ability to self-direct.
  • Time management and follow-up skills with ability to plan, organize and prioritize a large workload; and handle several tasks simultaneously and effectively.
  • The ability to stay awake, alert and make sound judgments to ensure the safety of remotely monitored populations.
  • Ability to sit at a computer for long periods of time, monitoring screens.

Compensation and Benefits

  • Competitive wage based on experience
  • Comprehensive benefits including health, dental, and vision insurance
  • 401(k) plan with a defined contribution by Harc
  • Generous paid time off
  • Professional development opportunities

Join Our Team

If you’re passionate about innovation, equity, and supporting individuals with intellectual and developmental disabilities and related disabilities to live full and independent lives, we encourage you to apply. This is an exciting opportunity to lead a transformative program at Harc and make a meaningful impact every day.

Harc is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.