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Program Support Assistant Jobs in Springfield, MA

Harc Inc

Connection & Support Specialist

Hartford, CT · On-site

$24/hr

... day programs, family support, recreation, and more. Position Summary/Overview Provide remote ... Behavioral Support: Assist in reducing maladaptive behaviors by promoting appropriate replacements ...

Harc Inc

Connection & Support Specialist

Hartford, CT · On-site

$24/hr

... day programs, family support, recreation, and more. Position Summary/Overview Provide remote ... Behavioral Support: Assist in reducing maladaptive behaviors by promoting appropriate replacements ...

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Program Support Assistant information

See Springfield, MA salary details

$26.4K

$45.2K

$56.8K

How much do program support assistant jobs pay per year?

As of May 30, 2026, the average yearly pay for program support assistant in Springfield, MA is $45,172.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,900.00 and $48,800.00 per year, depending on experience, location, and employer.

What Is a Program Support Assistant?

A program support assistant works in a specialized unit of an organization or academic institution and performs a variety of administrative tasks. Your duties as a program support assistant vary depending on your employer but may involve budgeting, purchasing materials, managing files and records, and assisting visitors. You must also understand departmental guidelines, policies, and procedures. Typical qualifications for a program support assistant include at least a high school diploma or GED certificate and relevant work experience. You must also have excellent communication, multitasking, and organizational skills, along with computer proficiency.

What are the key skills and qualifications needed to thrive as a Program Support Assistant, and why are they important?

To thrive as a Program Support Assistant, you need strong organizational skills, attention to detail, and proficiency in office administration, typically supported by a high school diploma or relevant experience. Familiarity with office software like Microsoft Office Suite, data entry systems, and scheduling tools is commonly required. Excellent communication, multitasking abilities, and adaptability are crucial soft skills that set top performers apart. These competencies ensure efficient program operations, effective support for teams, and smooth coordination of administrative tasks.

What are some common challenges faced by Program Support Assistants in managing multiple tasks and priorities?

Program Support Assistants often juggle a wide range of responsibilities, from scheduling meetings and maintaining records to coordinating communication between departments. One common challenge is managing competing priorities and tight deadlines, especially when supporting multiple team members or projects simultaneously. Staying organized, proactively communicating about workload, and using digital tools for task management can help address these challenges. Additionally, flexibility and adaptability are important, as priorities may shift quickly based on organizational needs.

What are Program Support Assistants?

Program Support Assistants are administrative professionals who provide clerical and organizational support to departments or programs within an organization. Their duties often include scheduling, data entry, maintaining records, handling correspondence, and assisting with project coordination. They play a vital role in ensuring the smooth operation of daily activities by supporting managers and staff with various administrative tasks. Program Support Assistants may work in a variety of industries, including healthcare, education, and government.

What is the difference between Program Support Assistant vs Administrative Assistant?

AspectProgram Support AssistantAdministrative Assistant
Required CredentialsHigh school diploma; some roles may prefer post-secondary educationHigh school diploma; often similar educational requirements
Work EnvironmentGovernment agencies, non-profits, educational institutionsCorporate offices, government agencies, various industries
Job ResponsibilitiesSupporting program operations, coordinating activities, assisting with reportsManaging schedules, handling correspondence, organizing files
Employer & Industry UsageCommon in public sector and non-profit organizationsWidespread across industries including private and public sectors

The Program Support Assistant and Administrative Assistant roles share similarities in educational requirements and work environments. However, Program Support Assistants focus more on supporting specific programs and coordinating activities within organizations, especially in government and non-profit sectors. Administrative Assistants typically handle general office tasks across various industries. Both roles are essential for organizational operations but differ in scope and focus.

More about Program Support Assistant jobs
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What cities near Springfield, MA are hiring for Program Support Assistant jobs? Cities near Springfield, MA with the most Program Support Assistant job openings:
Program Support Assistant jobs near you
Admin Support Staff (Floater)

Admin Support Staff (Floater)

Behavioral Health Network

Ware, MA

$22/hr

Full-time

Posted yesterday

Job description

Admin Support Staff (Floater)

Behavioral Health Network (BHN) is the largest provider of behavioral health services in Western Massachusetts and was recently recognized by The Boston Globe as a Top 10 Employer in Massachusetts. We are also proud to be a Certified Great Place to Work. If you are highly organized, detail-oriented, and passionate about helping others, we invite you to join our team as an Administrative Support Staff member that will float between Agawam, Westfield, Mt.Tom, City Clinic and Ware locations. In this role, you'll provide vital administrative support that ensures the efficient operation of our behavioral health programs while assisting individuals in accessing critical services.

As an Administrative Support Staff member, you will assist with day-to-day clinical and administrative operations, playing a key role in supporting individuals receiving services, staff, and community partners.

Key Responsibilities:

  • Provide excellent customer service, greeting and assisting individuals served in a professional and welcoming manner.
  • Manage front desk operations, including phone calls, scheduling, and checking insurance coverage for individuals receiving services.
  • Organize and maintain files, ensuring accuracy and compliance with confidentiality regulations.
  • Coordinate provider schedules, managing appointments, cancellations, and reminders.
  • Process intake paperwork for new individuals served and verify insurance eligibility.
  • Maintain a clean and organized work environment, including office and waiting room spaces.
  • Support team operations by managing mail, distributing documents, and responding to administrative inquiries.

What We Offer:

  • Professional Growth: Opportunities for training and career advancement within BHN's growing network.
  • Supportive Team Environment: Work alongside dedicated behavioral health professionals in a collaborative setting.
  • Award-Winning Workplace: BHN is ranked as the 10th Best Employer in Massachusetts by The Boston Globe.
  • Diverse Workplace: Bilingual candidates and individuals from diverse backgrounds are strongly encouraged to apply.

What You'll Bring:

  • High School Diploma or GED (required).
  • 6+ months of office experience (preferred).
  • Strong communication and organizational skills to manage administrative tasks efficiently.
  • Basic computer proficiency, including familiarity with email, word processing, and office systems.
  • Experience handling confidential information and working in a customer-facing environment (preferred).
  • Ability to work in a fast-paced setting and multitask effectively.

We Hire for HEART! Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care across Western Massachusetts. Our core values include Humanity, Empowerment, Accountability, Respect, and Teamwork.

How to Apply:

If you're ready to make a meaningful impact as part of a dedicated and compassionate team, we'd love to hear from you. Click "Apply for Job" below or visit www.bhnworks.org to apply.

Schedule: Full-Time: 40 hours a week Sunday 8:30am-5pm, Monday-Thursday 11:30am-8pm

Pay: $22/hr. plus $2/hr. shift differential after 5pm and weekends plus.50 bilingual differential

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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