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Program Support Assistant Jobs in Springfield, MA

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Program Support Assistant information

See Springfield, MA salary details

$26.4K

$45.2K

$56.8K

How much do program support assistant jobs pay per year?

As of Sep 4, 2026, the average yearly pay for program support assistant in Springfield, MA is $45,172.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,900.00 and $48,800.00 per year, depending on experience, location, and employer.

What is a program support assistant?

A program support assistant works in a specialized unit of an organization or academic institution and performs a variety of administrative tasks. Your duties as a program support assistant vary depending on your employer but may involve budgeting, purchasing materials, managing files and records, and assisting visitors. You must also understand departmental guidelines, policies, and procedures. Typical qualifications for a program support assistant include at least a high school diploma or GED certificate and relevant work experience. You must also have excellent communication, multitasking, and organizational skills, along with computer proficiency.

What are the key skills and qualifications needed to thrive as a program support assistant, and why are they important?

To thrive as a Program Support Assistant, you need strong organizational skills, attention to detail, and proficiency in office administration, typically supported by a high school diploma or relevant experience. Familiarity with office software like Microsoft Office Suite, data entry systems, and scheduling tools is commonly required. Excellent communication, multitasking abilities, and adaptability are crucial soft skills that set top performers apart. These competencies ensure efficient program operations, effective support for teams, and smooth coordination of administrative tasks.

What are some common challenges faced by program support assistants in managing multiple tasks and priorities?

Program Support Assistants often juggle a wide range of responsibilities, from scheduling meetings and maintaining records to coordinating communication between departments. One common challenge is managing competing priorities and tight deadlines, especially when supporting multiple team members or projects simultaneously. Staying organized, proactively communicating about workload, and using digital tools for task management can help address these challenges. Additionally, flexibility and adaptability are important, as priorities may shift quickly based on organizational needs.

What is the difference between Program Support Assistant vs Administrative Assistant?

AspectProgram Support AssistantAdministrative Assistant
Required CredentialsHigh school diploma; some roles may prefer post-secondary educationHigh school diploma; often similar educational requirements
Work EnvironmentGovernment agencies, non-profits, educational institutionsCorporate offices, government agencies, various industries
Job ResponsibilitiesSupporting program operations, coordinating activities, assisting with reportsManaging schedules, handling correspondence, organizing files
Employer & Industry UsageCommon in public sector and non-profit organizationsWidespread across industries including private and public sectors

The Program Support Assistant and Administrative Assistant roles share similarities in educational requirements and work environments. However, Program Support Assistants focus more on supporting specific programs and coordinating activities within organizations, especially in government and non-profit sectors. Administrative Assistants typically handle general office tasks across various industries. Both roles are essential for organizational operations but differ in scope and focus.

More about Program Support Assistant jobs

What job categories do people searching Program Support Assistant jobs in Springfield, MA look for?

The top searched job categories for Program Support Assistant jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Program Support Assistant jobs?

Cities near Springfield, MA with the most Program Support Assistant job openings:

Program Support Assistant jobs near you
Infographic showing various Program Support Assistant job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $45,172 per year, or $21.7 per hour.

Program Support Assistant

Baroco Corporation

Agawam, MA • On-site

Full-time

Posted yesterday

New

Job description

Job Title: Program Support Assistant
Location: 65 Springfield St. Agawam MA

Schedule: Mon-Fri 2 hours per day during Program Operations
Pay Rate: $20.00/hour

Position Summary

The Program Support Assistant provides essential administrative and reception support to ensure the smooth day-to-day operations of the program site. This role serves as a key point of contact for staff, clients, and external partners while maintaining accurate records and supporting program coordination.

Key Responsibilities

  • Answer and route incoming calls in a professional and timely manner
  • Maintain inventory of office and program supplies; coordinate ordering and billing
  • Prepare and distribute mail in accordance with organizational procedures
  • Keep schedules, records, and tracking lists accurate and up to date
  • Provide typing and administrative support, prioritizing program needs
  • Track and maintain client attendance records
  • Input staff attendance and ensure required signatures prior to submission
  • Coordinate and schedule initial interviews following established processes
  • Conduct monthly follow-ups with applicants to confirm continued interest
  • Support end-of-month administrative processes in collaboration with program staff
  • Attend required meetings, trainings, and maintain consistent attendance
  • Uphold company policies, including professional conduct, appearance, and attendance standards
  • Foster positive working relationships with staff, clients, and external contacts
  • Perform additional administrative tasks and errands as needed

Qualifications

  • Education: High School Diploma required; Bachelor’s degree preferred
  • Experience: Minimum of 2 years of administrative or related experience preferred
  • Skills:
  • Strong communication skills in English (bilingual preferred)
  • Proficiency in word processing and general computer applications
  • Strong organizational, multitasking, and time management abilities
  • Attention to detail and ability to work independently

Work Environment & Physical Requirements

  • Primarily indoor work environment with typical office noise levels
  • May involve light physical activity, including lifting up to 30 lbs
  • Requires the ability to organize, prioritize, and complete tasks independently
  • Regular interaction with staff, clients, and the public, including occasional high-stress situations

Additional Requirements

  • Adhere to all safety, health, and organizational policies and procedures
  • Maintain professionalism and confidentiality at all times
  • Report any safety concerns or incidents in accordance with company guidelines

Reporting Structure

This position reports directly to the Program Director.

Why Join Us?

  • Supportive, mission-driven team environment
  • Opportunities for growth and development
  • Make a real impact in the community

Equal Employment Opportunity

The Baroco Corporation is an Equal Opportunity Employer. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, age, or any protected status.

Selected applicants will be required to successfully pass all required state and federal background checks.

Baroco is committed to providing innovative opportunities for people with disabilities to participate and contribute to their communities. We prioritize dignity, choice, and cultural diversity, promoting integration and family involvement. Join our compassionate team and make a difference, where your passion and empathy create meaningful impact every day.

Apply today and take the first step toward a fulfilling career with Baroco!


Baroco logo

About Baroco

Sourced by ZipRecruiter

Industry

Offices of mental health practitioners

Company size

51 - 200 Employees

Headquarters location

Pittsfield, MA, US

Year founded

1983

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