Job Title: Program Administrator
Department: Operations
Reports To: Chief Operating Officer
FLSA Status: Exempt
Position Summary
The Program Administrator is responsible for the overall management and daily operations of an assigned residential behavioral health program. This position ensures the delivery of safe, high-quality, person-centered services while maintaining compliance with all company policies, state regulations, and accreditation standards, including CQL requirements.
Essential Job Functions
Program Operations
· Oversee daily operations of the residential program
· Ensure adequate staffing levels and coverage
· Maintain a safe and therapeutic environment
· Monitor client needs and services
· Ensure incident reporting compliance
Staff Supervision & Leadership
· Supervise and evaluate staff performance
· Ensure adherence to policies and procedures
· Address performance concerns and corrective action
· Assist with hiring and onboarding
· Promote a positive work environment
Compliance & Documentation
· Ensure compliance with state and CQL standards
· Monitor Therap documentation and reporting
· Maintain audit readiness
Financial & Administrative Oversight
· Manage budgets and expenses
· Monitor company credit card usage
· Review timecards and attendance in ProLiant
Communication & Collaboration
· Communicate with leadership and clinical staff
· Provide program updates
· Participate in meetings and audits
Leadership Expectations
Model ICARE values: Integrity, Compassion, Accountability, Respect, and Excellence.
Minimum Qualifications
· Bachelor’s degree preferred
· 5 plus years’ experience in behavioral health or residential setting
· Supervisory experience required
· Strong organizational, administrative and communication skills
Licensure / Certification Requirements
· Must pass required background checks
· CPR and First Aid certification required
· Drug screening and registry compliance
Work Environment & Physical Requirements
· Flexible work hours including evenings and weekends
· Ability to stand, walk, and lift as needed
· Availability during emergencies
Performance Expectations
· Census and occupancy goals
· Documentation compliance
· Incident reporting compliance
· Staff retention
· Budget adherence