Professional Services Program Manager Jobs (NOW HIRING)

University Overview
The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.
Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.
The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.
Posted Job Title
Program Manager
Job Profile Title
Manager B, Student Services, Graduate Programs
Job Description Summary
Manages administrative operations for a defined graduate program. Coordinates student services, program logistics, and compliance with academic policies and timelines to support effective program delivery.
Job Description
The Program Manager manages administrative operations, including admissions, onboarding, communications, and activities for the Department of Medical Ethics and Health Policy's Online Educational Initiatives. This includes the Master of Health Care Innovation (MHCI)-a high-touch, cohort-based online degree-and related graduate programs. They coordinate compliance with
academic policies and timelines to support effective program delivery.
Reporting to and working closely with the MHCI Associate Program Director, the Program Manager works in a sustainable, high-quality way to 1) manage admissions and onboarding processes and 2) support students' academic success and program operations.
The Program Manager leads administrative admissions processes for the MHCI and related programs. This entails collecting and tracking application materials across multiple application deadlines throughout the year; effective, timely, and clear communication (verbal and written) with applicants, references, and the Admissions Committee; shepherding and troubleshooting processes through the admissions software; and managing and supporting alumni interviewers.
The position also manages program communications, such as student and alumni newsletters, special announcements, and course info for partner
programs. They maintain internal (Canvas) and external (Drupal) websites and they support co-curricular activities for students and alumni. Students in MEHP Online programs are working professionals across diverse roles and
organizations who are passionate about improving health care.
The Program Manager supports these students as they enroll in the program, register for courses, and seek help with administrative issues regarding email accounts, billing, and more. The successful candidate will have experience
managing complex, multi-step processes with software systems, volunteers, and committees; is highly organized and reliable; shows strong attention to
detail; and can clearly communicate and empathetically interact with a varied population of adult learners, whether by phone, video calls, or email.
To apply: Along with a résumé/CV, candidates must submit a cover letter. Applications without a cover letter will not be reviewed. In your cover letter, briefly describe a professional situation where you helped somebody resolve a problem. What skills did you use to successfully support them? Additionally,
explain your interest in this role.
Qualifications

• Bachelor of Science, Bachelor of Arts, and 2 to 3 years of experience or equivalent combination of education and experience is required.

• Key competencies for the successful candidate include:
• Attention to detail
• Clear written and verbal communication, comfort with making and answering phone calls, email, and messages
• Deadline-oriented
• Creative problem-solving
• Excellent customer service skills
• Entrepreneurial mindset (preferred)

This position is eligible for a hybrid work arrangement.
Job Location - City, State
Philadelphia, Pennsylvania
Department / School
Perelman School of Medicine
Pay Range
$58,506.00 - $72,000.00 Annual Rate
Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job's level. Internal organization and peer data at Penn are also considered.
Equal Opportunity Statement
The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local law.
Special Requirements
Background checks may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.
University Benefits

• Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
• Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
• Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
• Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family-whatever your personal needs may be.
• Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
• Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
• Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
• University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement-and you and your family can enjoy many of these activities for free.
• Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
• Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
• Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
• Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay