Impact Group Jobs (NOW HIRING)

IMPACT Group is a certified woman-owned career coaching firm based in St. Louis, MO that focuses on relocation, leadership development, and outplacement solutions. Our team of 300+ is united on one idea: People can succeed professionally and personally even through difficult career challenges and transitions. We are building a better world by empowering people to find and grow great careers. As employees transition in, within, and out of a company, IMPACT Group coaching programs make a difference, helping people along their career path and move into desirable roles - working in their hometown, remotely or literally, anywhere in the world.
We're on a mission to maximize human potential in an increasingly tech-enabled world. While partnering with companies of all sizes - large and small, national and global - our business model emphasizes the importance of human connections. Join IMPACT Group and you'll be helping others move their careers forward!
This is a remote, US-based position available to candidates who reside in the following states: AL, CA, FL, GA, IL, MO, MI, NC, NJ, NY, TX, WA
Job Summary
The VP, People Solutions - Account Executive is responsible for growing and expanding strategic client relationships by serving as a trusted advisor to existing relocation clients while identifying opportunities to introduce additional IMPACT Group Relocation Assistance solutions. This role manages key corporate accounts and Relocation Management Company (RMC) partnerships, ensuring exceptional service delivery while driving long-term client retention, expansion, and revenue growth.
This consultative sales role partners with Human Resources, Global Mobility, Talent Acquisition, executive leaders, and RMC partners to understand evolving mobility strategies, workforce priorities, and business objectives. By building long-term partnerships and delivering strategic guidance, this role helps clients enhance employee relocation experiences while supporting talent acquisition and retention goals.
Working collaboratively with Business Development, Operations, Marketing, Client Services, and Relocation teams, this role develops strategic account plans, cultivates executive relationships, identifies opportunities for growth, supports quality initiatives, and consistently achieves revenue goals through business development, client retention, renewals, cross-selling, and expanded partnerships.What You'll Do
Grow Strategic Client Partnerships

• Develop and execute strategic account plans that strengthen client relationships and drive long-term growth.
• Build trusted partnerships with HR, Global Mobility, Talent Acquisition, executive stakeholders, and Relocation Management Company (RMC) representatives.
• Maintain a thorough understanding of each client's mobility strategy, relocation policies, workforce objectives, and service expectations.
• Conduct regular business reviews to identify opportunities for expanded relocation services and additional IMPACT Group solutions.
• Position IMPACT Group as a strategic talent mobility and relocation partner.
• Maintain regular communication through executive meetings, service presentations, business reviews, and reporting.

Expand Business Within Existing Accounts

• Identify opportunities to expand relocation services across business units, geographies, employee populations, and RMC partnerships.
• Lead renewal discussions, pricing conversations, and contract negotiations.
• Develop proposals, Statements of Work, and pricing recommendations.
• Partner with Business Development on enterprise opportunities and Marketing on strategic account initiatives.
• Cultivate opportunities to introduce new products, services, and innovative mobility solutions.

Deliver Exceptional Client Experience

• Partner with Client Services and Operations to ensure consistent, high-quality service delivery.
• Research, investigate, and resolve complex client service issues while ensuring timely communication and documentation.
• Monitor account health, utilization trends, service metrics, and client feedback to proactively identify risks and opportunities.
• Ensure timely delivery of client reports, business reviews, and performance metrics.
• Document findings and recommendations that improve operational efficiency and client satisfaction.
• Champion continuous improvement initiatives that enhance the overall client experience.

Serve as a Trusted Advisor

• Maintain expertise in relocation trends, global mobility, workforce planning, employee experience, and emerging industry best practices.
• Stay current on AI-enabled technologies, automation tools, and evolving business practices that improve client engagement, operational efficiency, and service delivery.
• Deliver executive presentations demonstrating the strategic value of relocation and talent mobility programs.
• Collaborate with internal solution experts to develop customized client solutions.
• Share industry insights and market intelligence across internal teams to support innovation and continuous improvement.

Lead Strategic Account Management

• Maintain account plans, opportunity forecasts, client activity, and pipeline information within Salesforce (or CRM).
• Monitor account health and proactively develop retention and growth strategies.
• Partner with Operations, Client Services, and leadership to ensure successful implementation and ongoing service excellence.
• Support product development, quality initiatives, and process improvements that strengthen IMPACT Group's competitive position.
• Assist leadership with strategic initiatives, staffing discussions, and client-related operational planning as appropriate.

What Success Looks Like
Success in this role is demonstrated by the ability to:

• Achieve or exceed annual revenue growth goals.
• Maintain exceptional client retention and renewal rates.
• Expand executive relationships across client organizations and RMC partners.
• Identify and close opportunities that strengthen existing partnerships.
• Deliver outstanding client satisfaction through proactive communication and strategic account management.
• Position IMPACT Group as a strategic relocation and talent mobility partner.
• Collaborate effectively across Sales, Operations, Marketing, and Client Services.

Qualifications & Experience

• Bachelor's degree or equivalent professional experience.
• Five or more years of consultative account management, client success, or sales experience within relocation, global mobility, HR consulting, professional services, or a related industry.
• Experience managing corporate relocation clients and/or Relocation Management Company (RMC) relationships strongly preferred.
• Demonstrated success growing existing client relationships while driving revenue expansion.
• Strong executive presence and relationship management skills.
• Excellent presentation, written, and verbal communication skills.
• Strong analytical, critical thinking, and problem-solving abilities.
• Exceptional organizational and project management skills with the ability to manage multiple priorities.
• Ability to thrive in a dynamic, fast-paced environment while navigating ambiguity and change.
• Salesforce or comparable CRM experience.
• Proficiency with Microsoft Office and business productivity tools.
• GMS and/or CRP certification preferred.
• Valid driver's license and ability to travel approximately 10-20%.

What Makes you a Great Fit

• You enjoy building long-term executive relationships based on trust, credibility, and exceptional service.
• You enjoy helping clients think strategically about talent mobility, relocation programs, and workforce solutions.
• You naturally identify opportunities to create additional value while strengthening long-term partnerships.
• You balance client advocacy with business growth, always seeking solutions that benefit both the client and the organization.
• You communicate confidently with executive leaders and can translate complex business needs into practical solutions.
• You embrace technology, AI-enabled tools, and data-driven insights to improve client experiences, operational efficiency, and decision-making.
• You collaborate effectively across Sales, Operations, Marketing, and Client Services to deliver seamless client experiences.
• You take ownership of your accounts, proactively solve problems, and consistently follow through on commitments.
• You believe that exceptional relocation experiences help organizations attract, retain, and support top talent.

Please read more about us at http://www.impactgrouphr.com/
At IMPACT Group, we believe that diversity drives innovation-and that work should be accessible to everyone. We are an Equal Opportunity Employer committed to equity and inclusion across race, ethnicity, gender, sexual orientation, gender identity, disability, age, neurodiversity, veteran status, and every intersection in between.
We support flexible, remote, and hybrid work arrangements and are intentional about creating an environment where all team members-whether in-office or remote-can contribute fully and thrive.
Accessibility is a priority. If you need accommodations during the application or interview process, or while working with us, we'll partner with you to ensure a barrier-free experience.
We know that people are at the heart of every successful transition-whether it's relocation, career change, or professional development, we are committed to building a team that reflects the diverse individuals and communities we serve across the globe.
Applicant Data Disclosure & Privacy Notice (GDPR + CPRA)
This Applicant Data Disclosure & Privacy Notice ("Notice") explains how IMPACT Group ("Company," "we," "our," or "us") collects, uses, shares, retains, and protects personal data in connection with our recruiting and hiring process, including when you apply for a job through our applicant tracking system ("ATS").
This Notice applies to applicants, candidates, and individuals interacting with our recruitment process ("Applicants").
1) Who We Are (Controller / Business)
Company Name: IMPACT Group
Address: 12977 North Outer 40 Drive, Suite 300, St. Louis, MO 63141 United States
Email: hresources@impactgrouphr.com
Phone: + 1 800-420-2420
GDPR Data Controller
For individuals located in the European Economic Area (EEA), United Kingdom, or Switzerland, IMPACT Group is the data controller of your personal data.
California CPRA Business
For California residents, IMPACT Group is a "business" as defined under the California Privacy Rights Act ("CPRA").
2) Categories of Personal Data We Collect
We may collect the following categories of personal data from you, depending on the role and recruitment stage:
A. Identifiers & Contact Information
• Name, email address, phone number
• Mailing address (if provided)
• Online identifiers (e.g., IP address, device identifiers)
B. Professional & Employment-Related Information
• Resume/CV, cover letter, work history, education
• Certifications, languages, skills, portfolio, writing samples
• References and referral information (if provided)
C. Recruiting Process Information
• Interview notes, assessment results, communications
• Application status, scheduling history, outcomes
D. Sensitive Personal Information (Only When Permitted/Required)
We may collect limited sensitive personal data only where permitted by law and/or relevant to the hiring process, such as:
• Disability or accommodation needs
• Work authorization/immigration status (as required)
• Diversity/equal opportunity data (optional, where applicable)
• Background check results (only after applicable notice/authorization)
We do not use sensitive personal information to infer characteristics about you for unrelated purposes.
E. Technical & Usage Data (ATS and Website)
• Log data, browser type, operating system
• Interaction data within our career site/ATS
3) Sources of Personal Data
We collect personal data from:
• You directly (applications, communications, interviews)
• Recruiting sources you authorize (e.g., LinkedIn or job boards)
• Referees you provide (where permitted)
• Service providers supporting recruiting (e.g., ATS, assessments)
• Background check providers (only where applicable and authorized)
4) Purposes for Using Personal Data
We use your personal data to:
1. Process your application and evaluate your qualifications
2. Communicate with you about roles, interviews, and outcomes
3. Conduct interviews and assessments (where applicable)
4. Verify information provided (e.g., references, work eligibility)
5. Perform background checks (only when permitted/authorized)
6. Comply with legal obligations, including employment and recordkeeping laws
7. Improve our recruiting process, including system administration, analytics, and security
8. Maintain talent pools (with your consent where required)
5) Legal Bases for Processing (GDPR)
If you are located in the EEA/UK/Switzerland, we process your personal data under one or more of these legal bases:
• Legitimate Interests: to manage recruitment, assess candidates, and secure our systems
• Contract / Pre-contractual Steps: to take steps at your request prior to entering an employment contract
• Legal Obligation: to comply with employment, tax, immigration, and equal opportunity laws
• Consent: for certain optional activities (e.g., keeping you in a talent pool, diversity data where required)
You may withdraw consent at any time where processing is based on consent, without affecting the lawfulness of prior processing.
6) CPRA N