Professional Services Program Manager Jobs in Ontario

Partner & Education Services Program Manager

Okta is The World's Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we're looking for lifelong learners and people who can make us better with their unique experiences. 

We are a team of Identity and Access Management experts. We help customers, businesses, and organisations maximise their Okta IAM platform investment, providing rapid time-to-value in adoption and usage and promoting scalability and agility. Our team sits within the Customer First area - focused on ensuring the long term success of our customers.  Join our team! We're building a world where Identity belongs to you.

Reporting to the Manager of Partner & Education Services, this role will be a key subject matter expert responsible for designing and developing content and toolkitsfor high-impact, learning experiences, including Instructor-Led Training (ILT) and professional services toolkits. This role is focused on building end-to-end learning journeys that enable the successful deployment, operation, and adoption of solutions in real-world environments.

Working closely with the Delivery, Enablement, Partner, and Product teams, this individual will ensure our customers and partners have the hands-on resources and technical guidance needed to master an evolving ecosystem. The ideal candidate is passionate about technology and education, with a talent for translating complex product features into clear, actionable training and documentation for developer and administrator audiences. By creating world-class learning experiences, you will directly contribute to faster customer time-to-value, increased partner-led revenue, and higher overall customer satisfaction.

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  Content  Development: Design, maintain, and support content to reinforce learning through practical application. Focusing on the why not just the how. 
• New Product Readiness: Act as a subject matter expert for new product launches, translating complex features into digestible content for our customers and partners. 
• Subject Matter Expert: Deliver on emerging trends, industry best practices, and identity-driven digital transformation.  Maintain a broad and deep technical understanding of the Okta and Auth0  product lines and the underlying technologies and protocols
• Content Creation: Develop clear, step-by-step documentation, tutorials, and training materials that effectively communicate complex product features and support workflows.
• Analytics and Reporting: Review student surveys and performance data to provide feedback, build and improve resources, and identify new asset and training opportunities.
• Cross Functional Collaboration: Proactively track down, validate, and synthesize information from various areas and formats to create valuable resources for our customers and  partners.

• Domain Expertise: Familiarity with Identity and Access Management (IAM) and web security best practices, with the ability to comfortably navigate complex product features and support workflows.
• Technical Content Development: Proven track record of translating intricate technical concepts into clear, step-by-step documentation, actionable training materials, and engaging visual content while adhering to brand guidelines.
• Clarity and Synthesis: The ability to synthesize information from complex product features and support workflows, creating clear, step-by-step documentation and actionable training materials.
• Project Management: Exceptional ability to self-direct and manage multiple projects and stakeholders in a deadline-driven environment.
• Communication Skills: Exceptional written English with a clear, explanatory, and empathetic style that resonates with technical audiences.
• AI Adaptability: Experience using AI tools to assist in research, outlining, or content optimization to accelerate and scale content creation.

• Knowledge of Okta & Auth0 product offerings.
• Experience with enterprise identity lifecycle management processes and standards.
• Experience using content generation tools like Canva, Adobe Creative Cloud, Figma, or Camtasia.

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