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Professional Services Operations Analyst Jobs (NOW HIRING)

BlueCat

Professional Services Operations Manager

OR · Remote

The Professional Services Operations Manager is responsible for driving operational excellence ... • Advanced analytical skills with experience building models and dashboards, using data to ...

City of New York

Operations Analyst

Manhattan, NY · On-site

DYCD Youth Services is seeking an Operations Analyst to join the Youth Services Operations Team. The Youth Services Operations Team offers specialized support and guidance to the entire Youth ...

Sawdey Solution Services

Operations Analyst

$50K - $80K/yr

At Sawdey Solution Services, we recognize that attracting the best talent is key to our strategy ... in a professional, respectful, and timely manner.- Must have daily and accurate time entry ...

Keyfactor, Inc.

Operations Analyst

Professional Services Employment Type: Full-Time Industry: Computer and Network Security About the position A developing Operations Analyst contributes to maintaining efficient workflows and ...

ULINE

Operations Analyst - Customer Service

Kenosha, WI · On-site

Operations Analyst - Customer Service Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Elevate the ... Tuition Assistance Program that covers professional continuing education. Employee Perks * Cafe ...

Augustine Consulting, Inc.

ACI is a Woman-Owned Small Business professional services provider of engineering and technical services to the United States Government. We seek an experienced Operations Analyst to serve as part of ...

RiteScreen

Operations Analyst

Elizabethville, PA · On-site

$80K - $95K/yr

Track initiative outcomes including cost savings, capacity improvements, service gains, and quality ... Provide ad hoc operational analysis for plant leadership including downtime trends, staffing needs ...

National Air Cargo, Inc

Operations Analyst

Orlando, FL · On-site

Job Type Full-time Description Operations Analyst Orlando, FL Description National Airlines, based in Orlando, FL, operates passenger charter service as well as customized military and commercial air ...

ULINE

Operations Analyst

Plainfield, CT · On-site

$77K - $110K/yr

Operations Analyst Pay from $77,000 to $110,000 per year Connecticut Branch 113 Plainfield Pike ... Tuition Assistance Program that covers professional continuing education. Employee Perks * Best-in ...

ULINE

Operations Analyst

Providence, RI · On-site

$77K - $110K/yr

Operations Analyst Pay from $77,000 to $110,000 per year Connecticut Branch 113 Plainfield Pike ... Tuition Assistance Program that covers professional continuing education. Employee Perks * Best-in ...

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Professional Services Operations Analyst information

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How much do professional services operations analyst jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for professional services operations analyst in the United States is $33.75, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $40.38 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Professional Services Operations Analyst, and why are they important?

To excel as a Professional Services Operations Analyst, you need strong analytical skills, a background in business or operations management, and experience with data analysis or project coordination. Familiarity with CRM systems like Salesforce, project management tools such as Smartsheet or Asana, and proficiency in Excel or SQL are typically expected. Excellent communication, attention to detail, and adaptability are standout soft skills for this role. These competencies are crucial for optimizing service delivery, ensuring data-driven decision-making, and supporting efficient project execution within professional services organizations.

What are Professional Services Operations Analysts?

Professional Services Operations Analysts are professionals who support the operational efficiency of professional services teams within an organization. They analyze data, streamline processes, and optimize resource allocation to improve service delivery and client satisfaction. Their responsibilities often include reporting, project management support, process improvement, and performance tracking. By ensuring that operations run smoothly, they help consulting, IT, or other service-based teams achieve their goals and deliver value to clients.

How does a Professional Services Operations Analyst typically collaborate with consultants and project managers on client engagements?

A Professional Services Operations Analyst works closely with consultants and project managers to ensure smooth project delivery and efficient resource allocation. They assist in tracking project progress, managing budgets, and generating performance reports, which help project teams stay on target. Additionally, they facilitate communication between internal teams and clients, often resolving operational challenges and supporting project planning. This collaborative environment enables analysts to gain a comprehensive understanding of project lifecycles and develop cross-functional skills.

What is the difference between Professional Services Operations Analyst vs Business Analyst?

AspectProfessional Services Operations AnalystBusiness Analyst
CredentialsTypically requires a bachelor’s degree in business, management, or related field; certifications like CAPM or PMP are commonUsually holds a bachelor’s degree in business, IT, or related areas; certifications like CBAP or PMI-PBA are beneficial
Work EnvironmentWorks within professional services teams, focusing on operational efficiency and project supportWorks across departments to analyze business processes and recommend improvements
Employer & Industry UsageCommon in consulting firms, IT services, and professional service companiesFound in various industries including finance, healthcare, and technology

The Professional Services Operations Analyst primarily focuses on optimizing operations within professional services teams, while the Business Analyst evaluates and improves overall business processes across departments. Both roles require similar credentials and are used in related industries, but their core responsibilities differ in scope and focus.

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Professional Services Operations Analyst jobs near you

Professional Services Operations Manager

BlueCat

OR • Remote

Full-time

Posted 24 days ago

Job description

Have you heard of BlueCat? We’re one of those hidden gems that’s been disrupting the market as a key player in the rapidly growing space of Intelligent Network Operations. Organizations require a new model of network operations that links foundational core services with a deep, predictive understanding of network health and performance to improve change readiness. BlueCat’s Intelligent NetOps is a first-to-market combination of systems of understanding and change. BlueCat enables teams to enhance agility and mitigate risks from high rates of change with a unified management lifecycle, from provisioning to proactive troubleshooting and remediation.

At BlueCat, we take immense pride in our award-winning culture, an integral part of our identity. We are proud recipients of several prestigious accolades, including the "Great Place to Work" certification. By becoming a part of our team, you not only join a company at the forefront of technology but also become an integral member of Canada's top workplaces in various categories, including Technology, Today's Youth and Women, and Mental Health and Inclusion.


The Professional Services Operations Manager is responsible for driving operational excellence across the services organization. This role ensures the business is set up to scale efficiently, optimize profitability, and deliver high-quality outcomes for customers. You will partner closely with Services leadership, Finance, Sales, and Delivery teams to improve visibility, planning, and execution across the services lifecycle without reliance on prescriptive direction.

Responsibilities:
•    Lead services forecasting and capacity planning to align resource supply with customer demand
•    Drive resource utilization and margin optimization, identifying opportunities to improve efficiency and profitability
•    Own professional services process design and optimization, including standardization and continuous improvement of delivery workflows
•    Establish services pipeline visibility and backlog management, ensuring proactive planning and prioritization across teams
•    Develop and maintain services performance reporting, including dashboards and KPIs to support data-driven decision-making
•    Manage billing operations and escalations, ensuring timely, accurate invoicing and resolution of customer disputes
•    Identify and mitigate revenue leakage risks across the services lifecycle (from booking to billing)
•    Own and optimize PS systems and tools (e.g., PSA, reporting platforms), ensuring data accuracy and usability
•    Establish operational governance rhythms (e.g., forecast reviews, utilization tracking, business reviews)
•    Lead cross-functional alignment to close process gaps and drive durable solutions – not just recommendations
•    Drive change management and enablement for new processes, tools, and operational initiatives
•    Continuously improve customer and internal experience by reducing friction in services engagement and delivery

Qualifications:
•    8+ years of experience in Professional Services, Operations, or related roles
•    Strong understanding of services business models, including utilization, revenue recognition, and margin drivers
•    Proven experience in forecasting, capacity planning, and operational process improvement
•    Advanced analytical skills with experience building models and dashboards, using data to influence decisions
•    Excellent cross-functional collaboration and stakeholder management skills

If you share our enthusiasm for the future of our company and are eager to contribute to our vibrant workplace, we look forward to receiving your application! Our comprehensive benefits encompass your health, financial well-being, and overall wellness, and we are committed to providing an exceptional work environment, enriching employee programs, and fostering a remarkable company culture. At our core, we champion values such as transparency, curiosity, respect, and above all, the pursuit of enjoyment.

In addition, we offer a range of appealing perks, including:

A Professional Development Budget
Dedicated Wellness Days and Wellness Week
A Lifestyle Spending Account
An Employee Recognition Program

Join us in shaping the future of our organization, where your talent and dedication can truly thrive. We invite you to apply and become a valuable member of our team!

BlueCat is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. BlueCat will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. 

BlueCat participates in the E-Verify program to confirm the employment eligibility of new hires based in the USA. The E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates. For more information about E-Verify, please visit https://www.e-verify.gov/employees.


We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.