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Professional Services Operations Analyst Jobs (NOW HIRING)

City of New York

Operations Analyst

Manhattan, NY · On-site

$90K - $100K/yr

DYCD Youth Services is seeking an Operations Analyst to join the Youth Services Operations Team. The Youth Services Operations Team offers specialized support and guidance to the entire Youth ...

Sawdey Solution Services

Operations Analyst

$50K - $80K/yr

At Sawdey Solution Services, we recognize that attracting the best talent is key to our strategy ... in a professional, respectful, and timely manner.- Must have daily and accurate time entry ...

Augustine Consulting, Inc.

ACI is a Woman-Owned Small Business professional services provider of engineering and technical services to the United States Government. We seek an experienced Operations Analyst to serve as part of ...

Augustine Consulting, Inc.

ACI is a Woman-Owned Small Business professional services provider of engineering and technical services to the United States Government. We seek an experienced Operations Analyst to serve as part of ...

Helix Water District

Operations Analyst

El Cajon, CA · On-site

$107K - $137K/yr

... service and dispatch functions, while serving as the primary analytical resource for the department ... Our benefits go beyond the basics, offering comprehensive health coverage, professional development ...

ULINE

Operations Analyst

Plainfield, CT · On-site

$77K - $110K/yr

Operations Analyst Pay from $77,000 to $110,000 per year Connecticut Branch 113 Plainfield Pike ... Tuition Assistance Program that covers professional continuing education. Employee Perks * Best-in ...

Brinks

Operations Analyst

... services. Our customers include financial institutions, retailers, government agencies, mints ... Operations Analyst We're looking for a detail-oriented and commercially aware Operations Analyst to ...

Continental Finance

Operations Analyst

Buffalo, NY · Hybrid

The Operations Analyst is responsible for supporting various business units by providing data ... Prior credit card or financial services experience a plus. Why Continental Finance? Continental ...

ICI Services

Senior Operations Analyst

Norfolk, VA

ICI Services -a 100% employee-owned company proudly celebrating 26 years of excellence -is seeking ... professionals, and technical specialists is united by a commitment to quality, performance, and ...

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Professional Services Operations Analyst information

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How much do professional services operations analyst jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for professional services operations analyst in the United States is $33.75, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $40.38 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Professional Services Operations Analyst, and why are they important?

To excel as a Professional Services Operations Analyst, you need strong analytical skills, a background in business or operations management, and experience with data analysis or project coordination. Familiarity with CRM systems like Salesforce, project management tools such as Smartsheet or Asana, and proficiency in Excel or SQL are typically expected. Excellent communication, attention to detail, and adaptability are standout soft skills for this role. These competencies are crucial for optimizing service delivery, ensuring data-driven decision-making, and supporting efficient project execution within professional services organizations.

What are Professional Services Operations Analysts?

Professional Services Operations Analysts are professionals who support the operational efficiency of professional services teams within an organization. They analyze data, streamline processes, and optimize resource allocation to improve service delivery and client satisfaction. Their responsibilities often include reporting, project management support, process improvement, and performance tracking. By ensuring that operations run smoothly, they help consulting, IT, or other service-based teams achieve their goals and deliver value to clients.

How does a Professional Services Operations Analyst typically collaborate with consultants and project managers on client engagements?

A Professional Services Operations Analyst works closely with consultants and project managers to ensure smooth project delivery and efficient resource allocation. They assist in tracking project progress, managing budgets, and generating performance reports, which help project teams stay on target. Additionally, they facilitate communication between internal teams and clients, often resolving operational challenges and supporting project planning. This collaborative environment enables analysts to gain a comprehensive understanding of project lifecycles and develop cross-functional skills.

What is the difference between Professional Services Operations Analyst vs Business Analyst?

AspectProfessional Services Operations AnalystBusiness Analyst
CredentialsTypically requires a bachelor’s degree in business, management, or related field; certifications like CAPM or PMP are commonUsually holds a bachelor’s degree in business, IT, or related areas; certifications like CBAP or PMI-PBA are beneficial
Work EnvironmentWorks within professional services teams, focusing on operational efficiency and project supportWorks across departments to analyze business processes and recommend improvements
Employer & Industry UsageCommon in consulting firms, IT services, and professional service companiesFound in various industries including finance, healthcare, and technology

The Professional Services Operations Analyst primarily focuses on optimizing operations within professional services teams, while the Business Analyst evaluates and improves overall business processes across departments. Both roles require similar credentials and are used in related industries, but their core responsibilities differ in scope and focus.

More about Professional Services Operations Analyst jobs
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Professional Services Operations Analyst jobs near you

Professional Services Operations Manager

Fin

San Francisco, CA • On-site

$128K - $153K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

Job description

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey - from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.
Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.
What's the opportunity?
We're looking for an analytical and experienced Solutions Operations Manager to join our Revenue Operations department, supporting our growing Professional Services (ProServ) and Solutions Engineering (SE) organizations. Our mission in RevOps is to empower Fin's go-to-market teams with the systems, insights, and strategies that drive predictable revenue growth and exceptional customer experiences.
In this role, you'll be a pivotal strategic and operational partner to ProServ and SE leadership - bringing clarity, structure, and data-driven insight to how these teams plan, deliver, and scale. The work you do will directly shape how we operate across the customer lifecycle, helping Fin grow efficiently while delivering meaningful value to customers.
What will I be doing?
  • Design, refine, and manage scalable processes that improve how our SE and ProServ teams plan, deliver, and measure impact.
  • Build data-driven frameworks and dashboards that bring visibility to performance, forecasting, and business outcomes - including POC effectiveness, attach rates, and post-engagement performance of our AI Agent, Fin.
  • Partner with ProServ leadership to monitor Fin Activation Rate, Go-Live Rate, and Time to Go-Live, ensuring launches are efficient and customer outcomes are achieved on schedule.
  • Measure and analyze Utilization, Services Attach Rate, and Bookings/Margin performance to drive operational excellence and forecast delivery capacity.
  • Analyze trends and surface insights that influence strategic decisions and operational priorities.
  • Partner with cross-functional teams (Sales, Analytics, Finance, RevOps) to align strategy, goals, and execution.
  • Own and continuously improve operational systems and tools - such as RocketLane and Salesforce - that power day-to-day execution.
  • Serve as a trusted advisor, providing clear points of view, recommendations, and structure in a fast-changing environment.
What skills do I need?
  • Bachelor's Degree.
  • 5+ years of experience in Solutions Operations, ideally directly supporting ProServe & SE teams within a high-growth SaaS or AI company. Experience with Partners preferred.
  • Salesforce Skills: Reporting, dashboards, data integrity, user administration, etc.
  • PSA Platform Experience: RocketLane or similar.
  • Advanced Data Modeling & Analytics: Expert Excel/Google Sheets; translate complex data into actionable insights.
  • Strong Project Management: Manage multiple projects from scope to delivery; organized & detail-oriented.
  • Clear Communication: Concise written/verbal skills; adept at presenting insights to leadership.
  • Strategic Business Acumen: Translate solutions strategy into operational plans; proactive problem-solver.
Bonus skills & attributes
  • Experience with Tableau, Gong, SQL.
Benefits
We are a well-treated bunch with awesome benefits! If there's something important to you that's not on this list, talk to us!
  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews - great work is rewarded!
  • Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan & match
  • In-office bicycle storage
  • Fun events for employees, friends, and family!

*Proof of eligibility to work in the United States is required.
The base salary range for candidates within the San Francisco Bay Area is $128,700 - $153,725. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
Policies
Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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