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Professional Services Operations Analyst Jobs in Raleigh, NC

kgs

Network Operations Analyst

Durham, NC

Provide problem analysis for all types of hardware, as they perform within the ROCC infrastructure ... Professional Services and Operational Management to Federal Government Agencies. As a wholly owned ...

Koniag, Inc.

Network Operations Analyst

Durham, NC · On-site

$30 - $39/hr

Provide problem analysis for all types of hardware, as they perform within the ROCC infrastructure ... Professional Services and Operational Management to Federal Government Agencies. As a wholly owned ...

kgs

Network Operations Analyst

Durham, NC · On-site

Provide problem analysis for all types of hardware, as they perform within the ROCC infrastructure ... Professional Services and Operational Management to Federal Government Agencies. As a wholly owned ...

VAST Data

Professional Services Engineer

Raleigh, NC · On-site

... data analysis and AI training and inference. Designed from the ground up to make AI simple to ... it is fully operational and meets performance standards. * Collaborate with internal teams to ...

Labcorp

Senior Sales Operations Analyst

Durham, NC · Hybrid

Labcorp is a global leader in laboratory services, providing the insights and answers that help ... Labcorp is seeking a Senior Sales Operations Analyst to join our team at Durham, NC, with the ...

Labcorp

Senior Sales Operations Analyst

Durham, NC · On-site

Labcorp is a global leader in laboratory services, providing the insights and answers that help ... Labcorp is seeking a Senior Sales Operations Analyst to join our team at Durham, NC, with the ...

3E

Professional Services Engineer

Durham, NC · On-site

3E is looking for a new Professional Services Engineer to help drive the end-to-end technical ... Write Python and API scripts to extract, transform, and load operational data - bulk provisioning ...

3E

Professional Services Engineer

Durham, NC · On-site

3E is looking for a new Professional Services Engineer to help drive the end-to-end technical ... Write Python and API scripts to extract, transform, and load operational data - bulk provisioning ...

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All JobsProfessional Services Operations Analyst JobsProfessional Services Operations Analyst Jobs in Raleigh, NC

Professional Services Operations Analyst information

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How much do professional services operations analyst jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for professional services operations analyst in Raleigh, NC is $32.81, according to ZipRecruiter salary data. Most workers in this role earn between $23.37 and $39.28 per hour, depending on experience, location, and employer.

What is a professional services operations analyst?

Professional Services Operations Analysts are professionals who support the operational efficiency of professional services teams within an organization. They analyze data, streamline processes, and optimize resource allocation to improve service delivery and client satisfaction. Their responsibilities often include reporting, project management support, process improvement, and performance tracking. By ensuring that operations run smoothly, they help consulting, IT, or other service-based teams achieve their goals and deliver value to clients.

How does a professional services operations analyst typically collaborate with consultants and project managers on client engagements?

A Professional Services Operations Analyst works closely with consultants and project managers to ensure smooth project delivery and efficient resource allocation. They assist in tracking project progress, managing budgets, and generating performance reports, which help project teams stay on target. Additionally, they facilitate communication between internal teams and clients, often resolving operational challenges and supporting project planning. This collaborative environment enables analysts to gain a comprehensive understanding of project lifecycles and develop cross-functional skills.

What are the key skills and qualifications needed to thrive as a professional services operations analyst, and why are they important?

To excel as a Professional Services Operations Analyst, you need strong analytical skills, a background in business or operations management, and experience with data analysis or project coordination. Familiarity with CRM systems like Salesforce, project management tools such as Smartsheet or Asana, and proficiency in Excel or SQL are typically expected. Excellent communication, attention to detail, and adaptability are standout soft skills for this role. These competencies are crucial for optimizing service delivery, ensuring data-driven decision-making, and supporting efficient project execution within professional services organizations.

What is the difference between Professional Services Operations Analyst vs Business Analyst?

AspectProfessional Services Operations AnalystBusiness Analyst
CredentialsTypically requires a bachelor’s degree in business, management, or related field; certifications like CAPM or PMP are commonUsually holds a bachelor’s degree in business, IT, or related areas; certifications like CBAP or PMI-PBA are beneficial
Work EnvironmentWorks within professional services teams, focusing on operational efficiency and project supportWorks across departments to analyze business processes and recommend improvements
Employer & Industry UsageCommon in consulting firms, IT services, and professional service companiesFound in various industries including finance, healthcare, and technology

The Professional Services Operations Analyst primarily focuses on optimizing operations within professional services teams, while the Business Analyst evaluates and improves overall business processes across departments. Both roles require similar credentials and are used in related industries, but their core responsibilities differ in scope and focus.

Are professional services operations analysts in demand?

Professional services operations analysts are in demand due to the increasing need for efficient project management, process optimization, and data analysis in consulting and service organizations. Employers seek candidates with skills in analytics tools, process improvement, and cross-functional collaboration, making this a growing field across various industries.

Is a professional services operations analyst entry level?

A professional services operations analyst role can be entry level or require some experience, depending on the company. Entry-level positions typically require basic knowledge of business processes, data analysis, and tools like Excel or CRM systems, while more advanced roles may need prior experience or certifications. Job requirements vary by organization and complexity of responsibilities.

What are popular job titles related to Professional Services Operations Analyst jobs in Raleigh, NC?

For Professional Services Operations Analyst jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Professional Services Operations Analyst jobs in Raleigh, NC look for?

The top searched job categories for Professional Services Operations Analyst jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Professional Services Operations Analyst jobs?

Cities near Raleigh, NC with the most Professional Services Operations Analyst job openings:

Professional Services Operations Analyst jobs near you

Operations Analyst

Morrisville, NC • On-site

VIGILINT
Health Care and Social Assistance • 51 - 200 employees
Learn more about VIGILINTexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

VIGILINT is a premier provider of international health protection, providing advisory, logistics, medical operations, and crisis management services to high-net-worth individuals, Fortune 500 companies, and government clients. Our world-class physicians, subject matter experts, and operational staff work side-by-side to solve complex medical emergencies around the globe. The nature of our work requires top performance and the utmost discretion.
Details: 12-hour shift, rotating 5-4-5 schedule.
Primary Responsibilities:
Management of VIGILINT's mission-critical telemedicine operations during assigned shifts, including:
  • Compliance and competence in established processes and procedures.
  • Answer phones and/or emails to respond to all inquiries made by members, non-members, vendors, or VIGILINT employees.
  • Coordinate medical care for members and non-members. This includes, but not limited to Level 1 and Level 2 care, and Air Medical Transports.
  • Maintain a good working relationship and effective communication both within the department and with other departments for the benefit of the caller/patient.
  • Maintain patients' electronic health records by creating appointments and appropriate documentation within.

Management of VIGILINT's International Health Protection program during assigned shifts, including:
  • Providing real-time crisis support for travelers, including the authority to execute a medical transportation (in conjunction with appropriate vendor)
  • Mission-critical information gathering, analysis, and intelligence distribution with primary programmatic responsibility for one or more areas of the world.
  • Other duties, as assigned.

Authority:
1. To interact with senior executives, medical providers and/or patients at client entities (typically during client crisis) and bind company to provide certain special services and deliverables.
2. To collaborate with other team members, interns, and contractors during the execution of work related to assigned functional areas of responsibility.
Requirements
Job Qualifications:
  • Ability to obtain and maintain a SECRET security clearance
  • Minimum of 1-2 years of experience in customer service
  • Ability to retain and execute established processes with minimal guidance from management
  • Excellent written and oral communication skills
  • Exceptional listening and problem-solving skills
  • Diplomatic interpersonal skills
  • Strong analytic ability as demonstrated by prior work performance
  • Proficiency in Microsoft Office
  • Ability to exercise VIGILINT's core values

Preferred:
  • Previous experience in a call center and/or medical practice
  • Prior experience with Epic

Physical Requirements:
While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, use hands and fingers to operate a computer, telephone, and keyboard, and lift up to 15 pounds.
Benefits
VIGILINT is proud to offer a robust benefits package that includes health, dental, and vision insurance, short-term and long-term disability, AD&D insurance, Healthcare Flexible Spending Plan, 401(k), and paid time off.
Equal Employment Opportunity Policy
VIGILINT provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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