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Professional Services Operations Analyst Jobs in Raleigh, NC

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Reinsurance Operations Analyst

Raleigh, NC · Hybrid

That's why we bring our deep expertise, insightful offerings, and extra mile service to work every ... We're looking for a Reinsurance Operations Analyst in Raleigh, NC to join us in fulfilling our ...

Stride, Inc.

Accounting Operations Analyst

Raleigh, NC · On-site

Manages contracting needs for various shared service departments in the organization * Serve as the ... Provide data management and analytical support between Shared Service and Finance departments ...

VAST Data

Professional Services Engineer

Raleigh, NC · On-site

... data analysis and AI training and inference. Designed from the ground up to make AI simple to ... it is fully operational and meets performance standards. * Collaborate with internal teams to ...

Collibra

Sales Operations Manager

Raleigh, NC · Hybrid

$116K - $145K/yr

Joining Collibra's Services Operations team Collibra's Professional Services and Customer ... Collaborating with BI Analysts to maintain a clean Salesforce data foundation in order to ensure ...

Collibra

Sales Operations Manager

Raleigh, NC · On-site

$116K - $145K/yr

Joining Collibra's Services Operations team Collibra's Professional Services and Customer ... Collaborating with BI Analysts to maintain a clean Salesforce data foundation in order to ensure ...

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Professional Services Operations Analyst information

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How much do professional services operations analyst jobs pay per hour?

As of May 28, 2026, the average hourly pay for professional services operations analyst in Raleigh, NC is $32.81, according to ZipRecruiter salary data. Most workers in this role earn between $23.37 and $39.28 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Professional Services Operations Analyst, and why are they important?

To excel as a Professional Services Operations Analyst, you need strong analytical skills, a background in business or operations management, and experience with data analysis or project coordination. Familiarity with CRM systems like Salesforce, project management tools such as Smartsheet or Asana, and proficiency in Excel or SQL are typically expected. Excellent communication, attention to detail, and adaptability are standout soft skills for this role. These competencies are crucial for optimizing service delivery, ensuring data-driven decision-making, and supporting efficient project execution within professional services organizations.

How does a Professional Services Operations Analyst typically collaborate with consultants and project managers on client engagements?

A Professional Services Operations Analyst works closely with consultants and project managers to ensure smooth project delivery and efficient resource allocation. They assist in tracking project progress, managing budgets, and generating performance reports, which help project teams stay on target. Additionally, they facilitate communication between internal teams and clients, often resolving operational challenges and supporting project planning. This collaborative environment enables analysts to gain a comprehensive understanding of project lifecycles and develop cross-functional skills.

What are Professional Services Operations Analysts?

Professional Services Operations Analysts are professionals who support the operational efficiency of professional services teams within an organization. They analyze data, streamline processes, and optimize resource allocation to improve service delivery and client satisfaction. Their responsibilities often include reporting, project management support, process improvement, and performance tracking. By ensuring that operations run smoothly, they help consulting, IT, or other service-based teams achieve their goals and deliver value to clients.

What is the difference between Professional Services Operations Analyst vs Business Analyst?

AspectProfessional Services Operations AnalystBusiness Analyst
CredentialsTypically requires a bachelor’s degree in business, management, or related field; certifications like CAPM or PMP are commonUsually holds a bachelor’s degree in business, IT, or related areas; certifications like CBAP or PMI-PBA are beneficial
Work EnvironmentWorks within professional services teams, focusing on operational efficiency and project supportWorks across departments to analyze business processes and recommend improvements
Employer & Industry UsageCommon in consulting firms, IT services, and professional service companiesFound in various industries including finance, healthcare, and technology

The Professional Services Operations Analyst primarily focuses on optimizing operations within professional services teams, while the Business Analyst evaluates and improves overall business processes across departments. Both roles require similar credentials and are used in related industries, but their core responsibilities differ in scope and focus.

What are popular job titles related to Professional Services Operations Analyst jobs in Raleigh, NC? For Professional Services Operations Analyst jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Professional Services Operations Analyst jobs in Raleigh, NC look for? The top searched job categories for Professional Services Operations Analyst jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Professional Services Operations Analyst jobs? Cities near Raleigh, NC with the most Professional Services Operations Analyst job openings:
Professional Services Operations Analyst jobs near you
Services Operations Manager, Post Sales Delivery

Services Operations Manager, Post Sales Delivery

WalkMe

Raleigh, NC • Hybrid

Full-time

Medical, Retirement, PTO

Posted 23 days ago

Job description

Industry leader? Well, how about an industry creator?!
 
At WalkMe, now an SAP company, we're not just the leader in digital adoption, we started the digital adoption revolution - enabling organizations to pinpoint and resolve digital friction, regain control of their tech stack, and be better equipped to manage future change. With over 1,600 clients, including 55 Fortune 100 companies and 6 Fortune 10 companies working with us daily, we're transforming how enterprises interact with their technology.
 
So, if you're an expert in your field, and looking for an opportunity to work, collaborate, and innovate with some of the most talented people out there, WalkMe is the place for you!

WalkMe is looking for a Services Operations Manager (Post Sales Delivery) to join our growing Customer Success Group (CSG) Operations team. The CSG Operations team is the right hand of the Customer Success Group organization under the Chief Customer Officer. Reporting to the VP of CSG Operations, you'll focus on delivering actionable insights and data driven solutions to optimize post sales Delivery and Implementation (Partner Success, Professional Services, and Technical Solutions Architecture). You will help guide our decisions with passion, data-driven analysis, and thoughtful recommendations. You'll work with a diverse cast in our CSG Ops organization to help guide the growth and performance of post sales functions within CSG.
What You'll Own

  • Build and maintain dashboards for CSG leadership, including models & metrics related Services and Partners projects implementations, utilization, capacity planning, projects accounting, projects margins, services TTV (time to value), forecasting, and engagements health

  • Conduct analysis on account segmentation, capacity planning, and coverage models, to support continuous planning cycles.

  • Ensure data structures are optimized for accurate reporting, analysis and insights, to identify and address operational inefficiencies, and for reporting to CSG Leadership.

  • Services Delivery teams compensation design, planning and reporting for monthly and quarterly cycles.

  • Services Delivery department and individual performance KPIs reporting for weekly, monthly and QBR reviews 

  • Develop, document, and maintain Delivery Services and Partners standard operating procedures (SOPs) and policies for data collection, storage, and reporting to drive efficiencies across teams

  • Support the enablement of Services and Partners methodologies, including process workflow documentation and policy development.

  • Partner with cross-functional teams: CIO organization (IS/BI/CoE), Sales Ops, Marketing Ops, Partners Ops, Deal Desk, Finance and Compensation teams.

  • Manage Services and Partners requests queue and troubleshoot operational issues as they surface

  • Strategize and leverage AI capabilities for key business practices to improve quality and efficiency for post sales functions.

What You Need to Succeed

  • Must have minimum 3 years experience in Professional Services or Partners Operations analytics/admin in a SaaS environment

  • Must have full knowledge and understanding of Professional Services Projects and Implementation Methodologies

  • Must have advanced Salesforce data structure knowledge and understanding

  • Versed in complex dashboards and reports, custom report types, calculated fields, workflows, formula fields. Lightning experience preferred

  • Must have advanced Excel/ Google Sheets Experience (Pivot Tables, Sum ifs, V-lookups, index matching)

  • Versed in Professional Services or Partner's Projects KPIs: Forecasting, Planning, Utilization, Project Health, backlogs, Project accounting, Margins, Time-to-Value

  • Must Have Experience with PSA (Professional Services Automation) Tools like FinancialForce (Certinia), Mavenlink (Kentata), BigTime, Netsuite OpenAir, Connectwise PSA or similar

  • Must have advanced AI capabilities (preferable in Gemini & Claude)

  • Optional: Anaplan experience for business planning purposes

  • Self-starter with ability to take ownership while navigating in an ever-shifting environment

  • Ability to explain complex datasets and trends in clear terms to help cross-functional partners drive success using your insights

  • Experience providing Quantitative Data and Financial Analysis to leadership for informed decision making 

  • Bachelor's degree or equivalent work experience required

What Sets Us Apart
  • At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more.  We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.
  • Hybrid Work Arrangement: We offer a hybrid work schedule to perfectly combine the benefits of remote work and the essential connections and collaborations of onsite work.
  • Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
  • Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
  • Stay healthy and happy with Wellness@WalkMe! Enjoy quarterly wellness reimbursements, daily BrightBreaks to recharge, and WalkMe's annual Wellness Month every July-because your well-being matters all year long.
  • WalkMe provides health coverage options, where applicable, to ensure employees have access to essential medical benefits. Our offerings are designed to support the well-being and diverse needs of our global workforce.
  • WalkMe offers a generous annual leave policy tailored to meet regional standards, ensuring all employees enjoy sufficient time off to rest and recharge.
  • WalkMe offers RefreshMe Days throughout the year to further strengthen our commitment to work/life balance.
  • Robust Retirement Contributions: Ask HR about the specific offerings for your region!
  • SAP's acquisition of WalkMe highlights a commitment to enhancing user experience and streamlining software interactions, offering opportunities to work with cutting-edge technology that drives efficiency and innovation in the workplace.
Our job titles may span more than one career level. The OTE for this role is between $145,000 and $165,000 including salary and variables. The actual base pay is dependent upon many factors, such as: location, training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus and benefits as part of our competitive total rewards package.

At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with the same level of collaboration, innovation and accountability that we bring to the rest of our business. We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success.
 
WalkMe does not discriminate. If a candidate requires a reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact your Talent Acquisition partner immediately.
 
TO ALL RECRUITMENT AGENCIES: WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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