ZipRecruiter

Log In

1

Production Support Engineer Jobs in Oregon (NOW HIRING)

Natera

OR · On-site

A Software Support Engineer III provides technical assistance to production operations and research with troubleshooting, diagnosing, and solving product and environment problems. In addition, the ...

Laserfiche

$29.33 - $37.50/hr

Laserfiche is hiring a Support Engineer who is motivated by solving complex technical challenges ... Enroll and complete relevant product and technical training courses in the company's Learning ...

Laserfiche

OR

Laserfiche is hiring a Support Engineer who is motivated by solving complex technical challenges ... Enroll and complete relevant product and technical training courses in the company's Learning ...

Transmit Security

Senior Technical Support Engineer

OR · On-site +1

$120K - $160K/yr

You'll work directly with enterprise customers, engineering teams, and product management to ensure timely resolution of incidents while delivering a white-glove support experience. This role ...

Cotiviti

Overview The Sr. Support Engineer is primarily responsible for the support of the existing software ... Documents the specifications, design, features and operation of applications prior to production ...

Symbotic

Technical Support Engineer

OR · Remote

Our team supports all production-impacting aspects of the systemincluding controls, electrical ... Working cross-functionally with Engineering, Implementation, and Customer Operations, Technical ...

Trimble

Enterprise Support Engineer

Lake Oswego, OR · On-site +1

$110K - $136K/yr

As a Enterprise Support Engineer for our CMS team, you will serve as the dedicated technical ... productivity for Architecture, Engineering, Construction, and Operations. What Makes This Role ...

Trimble

Enterprise Support Engineer

Lake Oswego, OR · On-site +1

As a Enterprise Support Engineer for our CMS team, you will serve as the dedicated technical ... productivity for Architecture, Engineering, Construction, and Operations. What Makes This Role ...

Trimble, Inc.

Enterprise Support Engineer

Lake Oswego, OR · On-site

$110K - $136K/yr

As a Enterprise Support Engineer for our CMS team, you will serve as the dedicated technical ... productivity for Architecture, Engineering, Construction, and Operations. What Makes This Role ...

Applied Materials

Process Support Engineer

Hillsboro, OR · On-site

$108K - $148K/yr

As a Process Support Engineer (PSE), you'll play a critical role in guiding products through their entire lifecycle, from initial concept to final qualification. You will provide high-visibility ...

Amat

Process Support Engineer

Hillsboro, OR · On-site

$108K - $148K/yr

As a Process Support Engineer (PSE), you'll play a critical role in guiding products through their entire lifecycle, from initial concept to final qualification. You will provide high-visibility ...

Smarsh

Technical Support Engineer I

Portland, OR

$60K - $80K/yr

Summary Smarsh is seeking a Technical Support Engineer to join our Client Services team ... In this role, you will manage customer account changes, including product downgrades and ...

Kla

Customer Support Engineer

Hillsboro, OR · On-site

$25.15 - $42.75/hr

The Customer Support Engineer (CSE) is primarily responsible for customer service activities that ... Ensure equipment enhances customer production. * Repair and modify equipment at customer facility.

Smarsh

Technical Support Engineer I

Portland, OR · On-site

$60K - $80K/yr

Summary Smarsh is seeking a Technical Support Engineer to join our Client Services team ... In this role, you will manage customer account changes, including product downgrades and ...

ACA Group

Application Support Engineer

Medford, OR · Hybrid

Work collaboratively with developers and product owners to identify corrective actions or effective ... support your physical, financial and emotional well-being. What we commit to: ACA is firmly ...

next page

Showing results 1-20

All JobsProduction Support Engineer JobsProduction Support Engineer Jobs in Oregon

Production Support Engineer information

See Oregon salary details

$19

$50

$84

How much do production support engineer jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for production support engineer in Oregon is $50.72, according to ZipRecruiter salary data. Most workers in this role earn between $42.69 and $55.67 per hour, depending on experience, location, and employer.

What are Production Support Engineers?

Production Support Engineers are IT professionals responsible for ensuring the smooth operation and maintenance of software applications and systems in a live production environment. They monitor system performance, troubleshoot technical issues, and collaborate with development and operations teams to quickly resolve incidents. Their goal is to minimize downtime, maintain service levels, and support end-users by addressing technical problems as they arise. Production Support Engineers also contribute to system improvements and may participate in on-call rotations to provide 24/7 support.

What are some common challenges faced by Production Support Engineers, and how are they typically addressed?

Production Support Engineers often face challenges such as resolving urgent system outages, managing high-pressure incidents, and balancing multiple support requests simultaneously. To address these, they rely on strong troubleshooting skills, clear communication with development teams, and well-documented incident management processes. Many organizations provide on-call rotations and regular training to help engineers stay prepared, while collaboration with cross-functional teams ensures issues are resolved efficiently and root causes are addressed for long-term stability.

What are the key skills and qualifications needed to thrive as a Production Support Engineer, and why are they important?

To thrive as a Production Support Engineer, you need strong problem-solving abilities, a background in computer science or IT, and experience in troubleshooting software and infrastructure issues. Familiarity with monitoring tools, ticketing systems like Jira or ServiceNow, and scripting languages such as Python or Bash is typically required. Excellent communication, teamwork, and the ability to remain calm under pressure help you stand out in this role. These skills and qualities are crucial for ensuring system reliability, minimizing downtime, and maintaining seamless business operations.
What are popular job titles related to Production Support Engineer jobs in Oregon? For Production Support Engineer jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Production Support Engineer jobs in Oregon look for? The top searched job categories for Production Support Engineer jobs in Oregon are:
What are popular job titles related to Production Support Engineer jobs in OR? For Production Support Engineer jobs in OR, the most frequently searched job titles are:
Production Support Engineer jobs near you
Software Support Engineer III

Software Support Engineer III

Natera

OR • On-site

Other

Re-posted 10 days ago

Natera rating

7.7

Company rating: 7.7 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

51st of 105 rated laboratories

Job description

POSITION SUMMARY:  A Software Support Engineer III provides technical assistance to production operations and research with troubleshooting, diagnosing, and solving product and environment problems.  In addition, the Software Support Engineer III analyzes the requirements of research requests, writes manifests for Cloud pipelines to fulfill those requests, and makes the results available to researchers.  The Software Support Engineer III documents and maintains a knowledge of the solutions to the problems to aid in future problem resolution.

PRIMARY RESPONSIBILITIES:

  • Provide technical support for Natera's Laboratory Information Management Systems (LIMS) and Cloud based Data Analytics software platform.

  • Perform troubleshooting, debugging, and root cause analysis of product or environment issues using analysis of log files, problem reproduction, and system instrumentation.

  • Track and document all actions taken to address production issues and follow up with internal users or customers to ensure satisfactory resolution.

  • Develop and document best practices for handling the requests and implement reliable processes to better serve the needs of our customers.

  • Identify and codify solutions to frequent issues as documented and scripted processes.

  • Performs other duties as assigned.

  • This role works with PHI on a regular basis both in paper and electronic form and has access to various technologies to access PHI (paper and electronic) in order to perform the job

QUALIFICATIONS:

  • 5+ years of experience in a similar role.

  • BS Degree in Computer Science, similar discipline, or equivalent work experience.  MS preferred.

  • KNOWLEDGE, SKILLS, AND ABILITIES:

  • Working knowledge of Java, Spring framework required

  • Experience with relational databases essential, with specific experience with MySql

  • Extensive analytic troubleshooting skills

  • Excellent communication and organizational skills, especially for problem solving under pressure

  • Strong technical documentation skills

  • Eagerness to acquire new skills in genetics

  • Ability to thrive in a fast-paced environment and manage multiple tasks independently

  • Experience with Groovy scripting language a plus

  • Experience with Python and web services a plus

PHYSICAL DEMANDS & WORK ENVIRONMENT:

  • Duties are typically performed in an office setting.

  • This position requires the ability to use a computer keyboard, communicate over the telephone, and read printed material. 

  • Schedule may include non-traditional work hours, including nights and/or weekends.

What Natera employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply