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Production Support Engineer Jobs in Ohio (NOW HIRING)

Noblesoft Technologies

Engineer - PLM

Akron, OH · On-site

Provide 24/7 production support as an L2 support engineer, handling critical application and infrastructure issues. * Implement and maintain infrastructure as code using SRE principles to improve ...

Makino

Automation Support Engineer

Mason, OH

The automated systems utilize various automation products (robots, gantry systems, vision systems ... The support engineer will also be involved in assisting with the installation of custom and special ...

Makino

Automation Support Engineer

Mason, OH · On-site

The automated systems utilize various automation products (robots, gantry systems, vision systems ... The support engineer will also be involved in assisting with the installation of custom and special ...

CrossFire Group

Launch Support Engineer

Toledo, OH · On-site

$25 - $27.58/hr

Our client is looking for a Launch Support Engineer - Associate in Toledo, OH! This is a 12-month ... Lead improvement activities in vehicle quality by addressing nonconformity to product quality ...

Getinge

Systems Support Engineer I

Streetsboro, OH

$63K - $69K/yr

You just found it. Job Overview The System Support Engineer - Level 1 provides frontline technical ... The offering includes products and solutions for intensive care, cardiovascular procedures ...

Getinge

Systems Support Engineer I

Streetsboro, OH · On-site

$63K - $69K/yr

You just found it. Job Overview The System Support Engineer - Level 1 provides frontline technical ... The offering includes products and solutions for intensive care, cardiovascular procedures ...

Getinge

Systems Support Engineer I

Streetsboro, OH · On-site

$63K - $69K/yr

You just found it. Job Overview The System Support Engineer - Level 1 provides frontline technical ... The offering includes products and solutions for intensive care, cardiovascular procedures ...

Astemo

IT Application Support Engineer

Sunbury, OH · On-site

Administrate and support IT Production Systems to include Line Side Labeling, Traceability, IoT ... Perform testing of programming development. * Assist in creating, maintaining, and testing the ...

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How much do production support engineer jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for production support engineer in Ohio is $45.61, according to ZipRecruiter salary data. Most workers in this role earn between $38.41 and $50.05 per hour, depending on experience, location, and employer.

What are Production Support Engineers?

Production Support Engineers are IT professionals responsible for ensuring the smooth operation and maintenance of software applications and systems in a live production environment. They monitor system performance, troubleshoot technical issues, and collaborate with development and operations teams to quickly resolve incidents. Their goal is to minimize downtime, maintain service levels, and support end-users by addressing technical problems as they arise. Production Support Engineers also contribute to system improvements and may participate in on-call rotations to provide 24/7 support.

What are some common challenges faced by Production Support Engineers, and how are they typically addressed?

Production Support Engineers often face challenges such as resolving urgent system outages, managing high-pressure incidents, and balancing multiple support requests simultaneously. To address these, they rely on strong troubleshooting skills, clear communication with development teams, and well-documented incident management processes. Many organizations provide on-call rotations and regular training to help engineers stay prepared, while collaboration with cross-functional teams ensures issues are resolved efficiently and root causes are addressed for long-term stability.

What are the key skills and qualifications needed to thrive as a Production Support Engineer, and why are they important?

To thrive as a Production Support Engineer, you need strong problem-solving abilities, a background in computer science or IT, and experience in troubleshooting software and infrastructure issues. Familiarity with monitoring tools, ticketing systems like Jira or ServiceNow, and scripting languages such as Python or Bash is typically required. Excellent communication, teamwork, and the ability to remain calm under pressure help you stand out in this role. These skills and qualities are crucial for ensuring system reliability, minimizing downtime, and maintaining seamless business operations.
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What cities in Ohio are hiring for Production Support Engineer jobs? Cities in Ohio with the most Production Support Engineer job openings:
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Production Support Engineer jobs near you
Systems Support Engineer

Systems Support Engineer

Installed Building Products

Columbus, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Installed Building Products rating

7.0

Company rating: 7.0 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

22nd of 50 rated home improvement suppliers and fitters

Job description

Key Responsibilities:
  • Duties may include, but are not limited to:
  • Provide inbound first-level support to internal customers
  • Follow up with users as needed to complete service requests
  • Manage personal ticketing queue in alignment with customer service standards
  • Configure and maintain user accounts via Active Directory and Office 365
  • Procure and/or support enterprise cell phones
  • Support and configure local and network printers
  • Provide support for Remote Desktop applications
  • Perform PC system builds and installations
  • Assist in preparing documentation as requested by IT Management
  • Perform other duties as assigned

Preferred Qualifications:
  • Excellent organizational and communication skills
  • Ability to write reports, business correspondence, training, and procedure manuals
  • Prior experience in a help desk or customer service environment preferred
  • 1-2 years of experience in a related role, or equivalent technical/educational certification
  • Demonstrated ability and desire to learn, adapt, and grow within the position, team, and department
  • Strong problem-solving skills and a proactive mindset

Work Environment and additional information:
  • This position is primarily in-office; however, with experience, a rotational remote schedule may be possible based on requirements
  • Reports directly to IT Management
  • May require intermittent or emergency travel
  • Offers opportunities for cross-functional training within the department to gain broader technical knowledge

Physical Demands
This position is primarily sedentary and requires prolonged sitting, use of a computer and phone, and repetitive hand movements. Occasional standing, walking, and lifting of light office materials may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Benefits:
  • Medical, dental, and vision coverage
  • Company Life Insurance
  • Longevity Stock Program
  • IBP Foundation
  • Scholarship opportunities
  • Paid vacation and holidays
  • Employee Financial Assistance Program
  • Opportunities for growth and advancement.
  • 401(K) (Pre-Tax and Post-Tax) Roth 401(k) with company matching
  • Supplemental Insurance (Short- and Long-Term disability, hospital indemnity, accident, critical illness, supplemental life insurance

Installed Building Products is the premier installation contractor for insulation in residential and commercial buildings, with over 10,000 employees serving more than 250 locations nationwide. Our commitment to quality and dedication to providing unparalleled service every day is shared by every IBP employee, from our branches across the country to our regional offices and our corporate office in Columbus, Ohio.
EEO Statement:
IBP is an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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