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Production Support Engineer Jobs in Ohio (NOW HIRING)

Keyfactor

Technical Support Engineer

Independence, OH · Remote

Advises customers on product usage, configuration best practices, and operational recommendations ... support or engineering experience in a customer-facing environment. * Proven ability to manage ...

NTT DATA Americas, Inc

Work with product managers, QA, infra teams, and developers. * Produce RCA reports, deployment documentation, and knowledge base articles. Qualifications * 5+ years of Magento/Adobe Commerce support ...

gleason

Technical Support Engineer

Dayton, OH · On-site

... support to customers and field service engineers (FSEs) via instruction (written and verbal) in ... Promote and provide recommendations to customers about additional products/ services that are ...

Purple Drive

Mainframe Developer

Cleveland, OH · On-site

$47.50 - $61/hr

Local Preferred We are seeking a skilled Mainframe Application Support Engineer with strong expertise in Mainframe technologies (JCL, COBOL, DB2, CICS) and production support. The candidate will be ...

Gleason

Technical Support Engineer

Dayton, OH · On-site

... support to customers and field service engineers (FSEs) via instruction (written and verbal) in ... Promote and provide recommendations to customers about additional products/ services that are ...

Purple Drive Technologies

Mainframe Developer

Cleveland, OH · On-site

$47.50 - $61/hr

Local Preferred We are seeking a skilled Mainframe Application Support Engineer with strong expertise in Mainframe technologies (JCL, COBOL, DB2, CICS) and production support. The candidate will be ...

gleason

Technical Support Engineer

Dayton, OH · On-site

... support to customers and field service engineers (FSEs) via instruction (written and verbal) in ... Promote and provide recommendations to customers about additional products/ services that are ...

Noblesoft Technologies

Engineer - PLM

Akron, OH · On-site

Provide 24/7 production support as an L2 support engineer, handling critical application and infrastructure issues. * Implement and maintain infrastructure as code using SRE principles to improve ...

Keyfactor

Technical Support Engineer

Independence, OH · Remote

Advises customers on product usage, configuration best practices, and operational recommendations ... support or engineering experience in a customer-facing environment. * Proven ability to manage ...

Forhyre

OH

We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients ... Working knowledge of office automation products and computer peripherals, like printers and ...

Makino

Automation Support Engineer

Mason, OH

The automated systems utilize various automation products (robots, gantry systems, vision systems ... The support engineer will also be involved in assisting with the installation of custom and special ...

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How much do production support engineer jobs pay per hour?

As of May 28, 2026, the average hourly pay for production support engineer in Ohio is $45.61, according to ZipRecruiter salary data. Most workers in this role earn between $38.41 and $50.05 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Production Support Engineer, and why are they important?

To thrive as a Production Support Engineer, you need strong problem-solving abilities, a background in computer science or IT, and experience in troubleshooting software and infrastructure issues. Familiarity with monitoring tools, ticketing systems like Jira or ServiceNow, and scripting languages such as Python or Bash is typically required. Excellent communication, teamwork, and the ability to remain calm under pressure help you stand out in this role. These skills and qualities are crucial for ensuring system reliability, minimizing downtime, and maintaining seamless business operations.

What are some common challenges faced by Production Support Engineers, and how are they typically addressed?

Production Support Engineers often face challenges such as resolving urgent system outages, managing high-pressure incidents, and balancing multiple support requests simultaneously. To address these, they rely on strong troubleshooting skills, clear communication with development teams, and well-documented incident management processes. Many organizations provide on-call rotations and regular training to help engineers stay prepared, while collaboration with cross-functional teams ensures issues are resolved efficiently and root causes are addressed for long-term stability.

What are Production Support Engineers?

Production Support Engineers are IT professionals responsible for ensuring the smooth operation and maintenance of software applications and systems in a live production environment. They monitor system performance, troubleshoot technical issues, and collaborate with development and operations teams to quickly resolve incidents. Their goal is to minimize downtime, maintain service levels, and support end-users by addressing technical problems as they arise. Production Support Engineers also contribute to system improvements and may participate in on-call rotations to provide 24/7 support.
What are the most commonly searched types of Production Support Engineer jobs in Ohio? The most popular types of Production Support Engineer jobs in Ohio are:
What are popular job titles related to Production Support Engineer jobs in Ohio? For Production Support Engineer jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Production Support Engineer jobs in Ohio look for? The top searched job categories for Production Support Engineer jobs in Ohio are:
What cities in Ohio are hiring for Production Support Engineer jobs? Cities in Ohio with the most Production Support Engineer job openings:
What are popular job titles related to Production Support Engineer jobs in OH? For Production Support Engineer jobs in OH, the most frequently searched job titles are:
Production Support Engineer jobs near you
Infographic showing various Production Support Engineer job openings in Ohio as of May 2026, with employment types broken down into 1% As Needed, 73% Full Time, 25% Part Time, and 1% Temporary. Highlights an 84% Physical, 5% Hybrid, and 11% Remote job distribution, with an average salary of $94,862 per year, or $45.6 per hour.
Technical Support Engineer

Technical Support Engineer

LayerZero Power Systems Inc

Aurora, OH • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Job description

LayerZero Power Systems, LLC is a leader in power management products for mission and process critical business applications. Our customer base is comprised of companies in the transaction processing, financial, computer service provision and semiconductor manufacture sectors. LayerZero provides innovative products to ensure ultimately high uptime of computers, servers, routers, communication equipment and other critical equipment. LayerZero manufactures "Best in Class" products representing high-end industrial solutions. LayerZero Power Systems is on a trajectory of sustained growth, with a loyal base of existing Fortune 100 customers and an expanding portfolio of new customers. To meet the challenge of growth and opportunities, LayerZero Power Systems is seeking additional Electrical Engineers to join the engineering team.
Job Summary:
The Technical Support Engineer is responsible for providing high quality support to customers and resolving product-related issues. This role involves troubleshooting, diagnosing, and offering solutions to customer problems. A successful candidate will have strong problem-solving skills, a solid understanding of LayerZero products and services, and a commitment to delivering excellent customer service.
PRIMARY DUTIES:
Customer Support:
  • The position will mostly interface with Customer Support Technicians (CST) for issues that require in-depth product knowledge.
  • Respond promptly to CST's inquiries, providing assistance via email, phone or chat tools.
  • Troubleshoot and diagnose technical issues related to LayerZero products or services.
  • Escalate complex issues to appropriate teams (e.g. SW, R&D, Electrical, Mechanical).
  • Provide step-by-step guidance to customers directly or through CST's for resolving technical issues.

Issue Resolution:
  • Analyze, replicate, and resolve issues to ensure a timely resolution for customers.
  • Log, track, and document support requests and resolutions.
  • Maintain a knowledge base of common issues and solutions

Product Expertise:
  • Develop and maintain in-depth knowledge of LayerZero's products and services.
  • Stay updated on product releases, updates, and new features to provide accurate information to CST's and customers.

Customer Communication:
  • Occasional direct customer communications are expected.
  • Effectively communicate technical information to less-technical customers.
  • Follow up with customers to ensure that issues have been resolved to their satisfaction.

Collaboration:
  • Work closely with other engineering teams to address customer concerns and provide feedback on recurring issues or improvement ideas.
  • Assist in creating and updating product documentation and troubleshooting guides.
  • Monitor common customer issues and provide feedback to help improve the products.
  • Participate in SW development and testing when support-related workload is low.

Requirements
  • Bachelor's degree in Computer Science, Computer Engineering, or Electrical Engineering or equivalent experience
  • Understanding of mechanical and electrical systems
  • Proven experience in technical support
  • Strong writing, editing, and proofreading skills with a keen attention to detail.
  • Familiarity with documentation tools.
  • Experience with software development or scripting languages is a plus.
  • Ability to work independently and manage multiple projects simultaneously.
  • Excellent communication and interpersonal skills.

What We Offer:
  • Competitive pay with performance incentives
  • 100% company-paid medical, dental, and vision
  • 401(k) with company match
  • 3 weeks PTO, 10 paid holidays, and 2 floating holidays

Why You Will Love Working with Us:
  • Impact: Develop your skills and expertise in a rapidly growing industry, with your work directly influencing the success of mission-critical projects.
  • Innovation: Immerse yourself in an environment that celebrates forward-thinking and continuous improvement.
  • Collaborative spirit: Work closely with engineers, marketers, and other professionals to bring ideas to life.
  • Grow with us: We are committed to your personal and professional development, offering endless opportunities to improve your skills and advance your career

At LayerZero, we are proud to be an Equal Opportunity Employer. We welcome and celebrate diversity, and we are committed to creating an inclusive environment for all employees.

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