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Production Support Developer Jobs (NOW HIRING)

FIS Amount

Production Support Engineer

Chicago, IL · On-site

$73K - $80K/yr

The Production Support Engineering team plays a key role at FIS ® Amount™ by ensuring production issues are managed efficiently and effectively. You will manage high-priority issues to resolution ...

CEI

Production Support Engineer

Kissimmee, FL

$70 - $80/hr

Production Support Engineer Job at a Glance Location: Celebration, FL (Hybrid - Expected 4 Days Onsite Weekly, 1 Day Remote) Contract: W2 only, 12 month contract with potential for extension or ...

LTM

Production Support Engineer

Plano, TX · On-site

$40.50 - $52.75/hr

Job Summary : LTIMindtree is a company that provides IT services and solutions, and they are seeking a Production Support Engineer. The primary responsibility of this role is to provide L2L3 ...

Procyon TS

Production Support Engineer

Washington, DC · On-site

$47.50 - $62/hr

We are seeking a skilled Production Support Engineer to provide operations and maintenance (O&M) support for critical enterprise applications, infrastructure, platforms, and network services. This ...

New

Beyond Finance

Production Support Engineer

Chicago, IL · On-site

$90K - $110K/yr

About the Role As Production Support Engineer, you will be part of a multi-tiered support team whose primary responsibilities include minimizing downtime and optimizing production uptime. You will be ...

Fisec Global

.NET Production Support Engineer

Phoenix, AZ · On-site

$41.75 - $54.25/hr

Looking for an experienced developer that can hit the ground running as part of the Global ... and supporting production issues with the components they deliver. * Candidate should be an ...

Arete Associates

Production Support Engineer

Longmont, CO · On-site

$75K - $90K/yr

We are seeking a highly skilled Production Support Engineer to design manufacturing processes, procedures, and production layouts for assemblies, equipment installation, processing, and material ...

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How much do production support developer jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for production support developer in the United States is $52.34, according to ZipRecruiter salary data. Most workers in this role earn between $43.27 and $57.69 per hour, depending on experience, location, and employer.

What is the difference between Production Support Developer vs Application Support Analyst?

AspectProduction Support DeveloperApplication Support Analyst
Required CredentialsBachelor's in CS or related field, programming skillsBachelor's in CS, IT, or related field, troubleshooting skills
Work EnvironmentDeveloping, maintaining, and debugging production systemsMonitoring, troubleshooting, and resolving application issues
Employer & Industry UsageFinancial, tech, and enterprise sectorsBanking, telecom, and software companies

Production Support Developers focus on maintaining and debugging production systems through coding and technical fixes, while Application Support Analysts primarily monitor and troubleshoot application issues to ensure smooth operation. Both roles require technical skills and are vital in supporting business-critical applications, but their daily tasks and focus areas differ.

What are some typical challenges faced by a Production Support Developer, and how are they addressed within a team setting?

Production Support Developers frequently encounter issues such as urgent incident resolution, troubleshooting complex system errors, and responding to unpredictable outages. These challenges require quick thinking, strong problem-solving skills, and clear communication. Teams often address these challenges by following structured incident management processes, conducting root cause analyses, and collaborating closely with developers, QA engineers, and operations staff. Regular knowledge sharing and documentation help ensure that solutions are scalable and reduce recurrence of similar issues.

What is L1, L2, and L3 production support?

In production support roles, L1 (Level 1) support involves initial issue triage and basic troubleshooting, often handled by helpdesk staff. L2 (Level 2) support requires more technical expertise to resolve complex problems, typically by specialized support teams. L3 (Level 3) support involves advanced troubleshooting and code-level fixes, often performed by developers or engineers familiar with the system's architecture.

What are the key skills and qualifications needed to thrive as a Production Support Developer, and why are they important?

To thrive as a Production Support Developer, you need a solid understanding of software development, debugging, and incident management, often backed by a degree in computer science or a related field. Familiarity with monitoring tools (like Splunk or New Relic), ticketing systems (such as Jira or ServiceNow), and scripting languages is typically required. Strong problem-solving abilities, effective communication, and the capacity to remain calm under pressure are standout soft skills. These capabilities ensure timely resolution of technical issues, minimize downtime, and maintain the smooth operation of critical business applications.

What are Production Support Developers?

Production Support Developers are IT professionals responsible for maintaining, troubleshooting, and enhancing software applications after they have been deployed into a live production environment. They monitor system performance, address technical issues reported by users, and work to resolve incidents to minimize downtime. These developers often collaborate with software development and operations teams to ensure system stability, implement fixes, and sometimes develop small enhancements or patches. Their role is crucial in ensuring that critical business applications remain reliable and efficient for end-users.
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Production Support Developer jobs near you

Production Support Engineer

FIS Amount

Chicago, IL • On-site

$73K - $80K/yr

Full-time

Posted 18 days ago

Job description

FIS® Amount™ provides a unified digital origination and decisioning platform that helps financial institutions meet the moment. Designed to scale with banks and credit unions at any stage of their digital journey, FIS® Amount™ delivers a seamless, digital-first experience-streamlining everything from loan origination to deposit account opening. With built-in fraud orchestration and risk management, FIS® Amount™ enables financial institutions to control risk across any product while optimizing performance and enhancing security. Our flexible, modular platform is backed by enterprise-grade infrastructure and compliance, allowing institutions to launch new offerings in months, not years. Learn more at www.fisglobal.com.
We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you're ready to start learning, growing and making an impact with a career in fintech, we'd like to know: Are you FIS?
A DAY IN THE LIFE:
The Production Support Engineering team plays a key role at FIS® Amount™ by ensuring production issues are managed efficiently and effectively. You will manage high-priority issues to resolution following industry best practices. You'll troubleshoot, fix, and apply workarounds to resolve technical issues across multiple platforms. Each day, you'll interact with every aspect of our organization to find the best solution for our partner. Management of ticket queues, monitoring for issues and post-release validation are also a large part of this role, all while meeting our partners' SLA requirements.
Team: This role interacts with nearly every group within the organization, including engineering, product, QA, customer success and others.
Salary: $73,000-$80,000 base salary
Similar job titles: Production Support, Production Support Analyst, Incident Manager, Incident Coordinator, IT Major Incident Manager, Application Support Engineer, Support Engineer
WHAT WE'LL TRUST YOU TO DELIVER:
  • Technical ability to deep dive into issues by querying tables, analyzing data and problem-solving
  • Prioritization and triage of incoming requests/issues
  • Drive incident resolution and lead conversations with cross-functional groups. Ask the right questions to help determine impact/priority and the correct route for resolution. Oversee a technical bridge, if required.
  • Management of all incidents through the incident management lifecycle
  • Documentation of all relevant events, getting status reports while driving decision-making and resolution
  • Ensure stakeholders are updated according to predefined service level agreements
  • Completion and ownership of the postmortem with appropriate root cause analysis performed
  • Improvement suggestions to capture preventative measures that will avoid recurrences of incidents
  • Investigate patterns that indicate larger overall issues, even if we don't have the solution.
  • Compilation of metrics on a weekly and monthly basis. Maintain dashboards for service incidents and ad hoc reporting as requested
  • Play an active role during critical incidents which may occur outside of normal business hours. Nights, weekends, and holidays on an on-call rotation basis is a must
  • Creation of runbooks or standard operating procedures (SOP) so we can all learn from each other and add to our knowledge base

WHAT YOU LIKELY BRING TO THE TABLE:
  • Technical and/or engineering background, ideally with experience writing SQL queries
  • Experience working with development teams in a fast-paced environment
  • Basic knowledge or interest of any programming language such as Java, Python or Ruby
  • 2 years of experience coordinating and executing major incidents, with demonstrated capacity to lead under pressure
  • Previously collaborated with a wide spectrum of internal and external stakeholders
  • Worked in an organization with a complex business environment
  • Leadership skills with the ability to make quick decisions
  • Familiar with ITSM/ITIL concepts
  • You thrive being a self-starter, who can lead others during stressful situations
  • Familiar with tools such as Confluence, Jira, and on-call management software such as PagerDuty and experience with error monitoring software (Sentry, Kibana)

NOTE:
  • Most positions are hybrid (3 days onsite) in our FIS Office locations in Chicago (Illinois), Milwaukee (Wisconsin), Atlanta (Georgia) and Jacksonville (Florida).
  • Current and future sponsorship not available for this position

Privacy Statement
  • FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement
  • FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
  • For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model
  • Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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