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Process Implementation Manager Jobs (NOW HIRING)

Avoca AI

Implementation Manager

New York, NY · On-site

$130K - $190K/yr

About the Role As an Implementation Manager at Avoca, you'll own post-sales onboarding for our ... Thrives on owning processes end-to-end and balancing multiple initiatives simultaneously.

AssistIQ

Implementation Manager

Minneapolis, MN · On-site

Continuously improve implementation processes, including: * Evolving training materials for ... Ability to manage key project stakeholder relationships and provide tracking and updates to the ...

AssistIQ

Implementation Manager

Saint Louis, MO · Remote

Continuously improve implementation processes, including: * Evolving training materials for ... Ability to manage key project stakeholder relationships and provide tracking and updates to the ...

FNBTECH INC

Implementation Manager

Dallas, TX · On-site

$60K - $75K/yr

Proactively identify and resolve potential roadblocks during the implementation process ... Proven experience managing multiple projects simultaneously in a fast-paced environment. * A strong ...

Nextep

Implementation Manager

Norman, OK · On-site

By managing the client process for the first 90-120 days, you'll oversee the client experience and ... The implementation team also works closely with all of our departments, including sales, so you'll ...

Second Nature Brands, Inc

Implementation Manager

$65K - $70K/yr

Serve as a process consultant-building, refining, and scaling implementation workflows. * Use tech tools (CRM, automation, AI-powered platforms) to enhance efficiency and client experience. About You ...

Air

Implementation Manager

Pittsburgh, PA

In this role as an Implementation Manager, you will be responsible for defining and optimizing user ... You understand the US Government and Defense acquisition processes and the importance of effective ...

Arcadia

Implementation Manager

Boston, MA

Implementation Managers have complete responsibility for the end-to-end design, execution, and ... What Success Looks Like In 3 months - Learn about our platform, industry, and internal processes ...

Benchling

Implementation Manager

San Francisco, CA · On-site

$92K - $125K/yr

As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we ... Implementation Managers work with our customers, from small Biotech startups to the largest ...

Exiger

Implementation Manager

Mclean, VA · On-site

Implementation Manager Location: McLean, VA or Richmond, VA Work Environment: Hybrid Role Summary ... Drive internal process focused initiatives ensuring consistent standards are adopted across the ...

Arcadia

Implementation Manager

... process. Responsibilities : • Running product implementations, developing project plan and ... Analyzing and managing cost / utilization, and improve risk adjustment accuracy • Establishing ...

Multitude Insights

Implementation Manager

New York, NY · On-site +1

Own the onboarding and implementation process from kickoff through go-live and stabilization. * Manage project timelines, milestones, stakeholder communication, and execution across internal and ...

Air

Implementation Manager

Arlington, VA

In this role as an Implementation Manager, you will be responsible for defining and optimizing user ... You understand the US Government and Defense acquisition processes and the importance of effective ...

Blueprint

Implementation Manager

San Francisco, CA

What will you do? (Role Overview) As an AI-Implementation Manager at Rocketlane, you will lead end ... Serve as the customer's trusted advisor on onboarding processes, data flows, and integration ...

Clear Demand

Implementation Manager

Phoenix, AZ · Remote

Manage multiple concurrent customer implementations, each potentially in a different stage of the process. * Ensure a smooth, well-documented handoff to the Customer Success team at go-live ...

Rundoo

Implementation Manager

Chicago, IL · On-site

$82K - $111K/yr

Project manage the full implementation process : Oversee the journey of getting a client live on Rundoo, from initial kickoff call post contract sign to hardware ordering and setup to managing live ...

AssistIQ

Implementation Manager

Columbus, OH · On-site +1

Continuously improve implementation processes, including: * Evolving training materials for ... Ability to manage key project stakeholder relationships and provide tracking and updates to the ...

WellTheory

Implementation Manager

$100K - $115K/yr

You'll own the end-to-end client implementation process, ensuring launches happen on time ... Managing multiple concurrent implementations against aggressive timelines * Gathering business ...

Nextep

Implementation Manager

Norman, OK · On-site

By managing the client process for the first 90-120 days, you'll oversee the client experience and ... The implementation team also works closely with all of our departments, including sales, so you'll ...

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Process Implementation Manager information

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How much do process implementation manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for process implementation manager in the United States is $103,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $121,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by process implementation managers when introducing new processes, and how can they be effectively addressed?

Process Implementation Managers often encounter resistance to change from team members who are accustomed to existing workflows. Overcoming this challenge requires clear communication about the benefits of the new processes, involving stakeholders early in the planning phase, and providing thorough training. Additionally, unexpected technical or operational obstacles may arise, so flexibility and problem-solving skills are crucial. Regular feedback sessions and monitoring progress help ensure that any issues are promptly addressed, leading to smoother adoption and long-term success.

What is a process implementation manager?

Process Implementation Managers are professionals responsible for overseeing the introduction and integration of new processes or improvements within an organization. They analyze existing workflows, identify areas for enhancement, and coordinate with cross-functional teams to ensure smooth implementation. Their role often involves project management, change management, and ongoing monitoring to ensure that new processes deliver the expected results. By streamlining operations and fostering efficiency, they help organizations achieve their strategic goals.

What are the key skills and qualifications needed to thrive as a process implementation manager, and why are they important?

To thrive as a Process Implementation Manager, you need expertise in process analysis, project management, and continuous improvement methodologies, often supported by a bachelor's degree in business or engineering. Familiarity with Lean, Six Sigma, workflow automation tools, and project management software like MS Project or Asana is typically required. Strong communication, leadership, and change management skills help drive adoption and collaboration across teams. These skills ensure successful implementation of process improvements that enhance efficiency and achieve organizational goals.

What is the difference between Process Implementation Manager vs Business Analyst?

AspectProcess Implementation ManagerBusiness Analyst
Primary FocusOverseeing the deployment of new processes and ensuring operational efficiencyAnalyzing business needs and recommending solutions
Required SkillsProject management, process optimization, change managementRequirements gathering, data analysis, stakeholder communication
Work EnvironmentProject teams, operations departments, cross-functional collaborationBusiness units, IT teams, client interactions
CertificationsLean, Six Sigma, PMP often preferredCBAP, PMI-PBA, relevant analytical certifications

While both roles involve improving organizational efficiency, the Process Implementation Manager primarily focuses on executing and managing process deployments, whereas the Business Analyst concentrates on analyzing business needs and proposing solutions. The roles often collaborate but serve different stages of process and project development.

More about Process Implementation Manager jobs
What cities are hiring for Process Implementation Manager jobs? Cities with the most Process Implementation Manager job openings:
What states have the most Process Implementation Manager jobs? States with the most job openings for Process Implementation Manager jobs include:
What job categories do people searching Process Implementation Manager jobs look for? The top searched job categories for Process Implementation Manager jobs are:
Process Implementation Manager jobs near you
Infographic showing various Process Implementation Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 15% Part Time, 4% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $103,518 per year, or $49.8 per hour.

Implementation Manager

Avoca AI

New York, NY • On-site

$130K - $190K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago

Job description

About Avoca
Avoca is transforming how home service companies engage with their customers. Our AI-powered conversational agents handle every high-value inbound call, from booking jobs, qualifying leads, and driving higher revenue, all at a speed and consistency unmatched by human call centers.
We're a Series B startup backed by Kleiner Perkins, Meritech Capital, General Catalyst, and other top-tier investors, with $125M raised and a $1B valuation. We grew 10x in 2025 and have scaled to 130+ employees in under two years across our NYC headquarters and Santa Barbara office.
In a $1T+ market where 85% of missed calls go to competitors, we're building the category-defining platform for AI-driven customer engagement, serving the largest brands in home services. With high-energy, in-office teams in both locations, every hire here has an immediate and visible impact.
About the Role
As an Implementation Manager at Avoca, you'll own post-sales onboarding for our customers, serving as a hybrid of product expert, hands-on technical consultant, and project manager. You'll get into the technical details of home service companies, advising on integrations, AI prompt configurations, and product setup to ensure every implementation achieves client goals, hits time-to-value targets, and delivers an exceptional experience.
This is a highly cross-functional, client-facing role. You'll partner closely with CS, Sales, Product, and Engineering while managing multiple implementations simultaneously, balancing hands-on execution with strategic guidance.
What You'll Do
  • Lead end-to-end implementations, owning project management, stakeholder communication, and client accountability from kickoff through go-live.
  • Gather and document client business requirements and translate them into clear technical specifications that achieve customer goals through product expertise and best practices.
  • Configure and iterate on prompting and workflows to drive call handling quality, conversion rates, and revenue impact.
  • Partner with Product and Engineering to stay current on new features and build repeatable implementation playbooks and scalable success frameworks.
  • Design and deliver tailored training and education on Avoca products to drive client proficiency and product adoption.
  • Lead testing efforts including configuration QA, client testing coordination, and issue triage and resolution to ensure high-quality deployments.
  • Provide go-live support by coordinating launch activities, monitoring production volume, and transitioning clients to post-launch teams seamlessly.
  • Advocate for product improvements that matter most to implementation clients.
  • Requires flexibility to travel to client sites.

What You'll Bring
  • 2-5 years working at B2B startups in software implementation, technical account management, solutions architecture, or technical customer success, or more than 4 years of overall experience.
  • Demonstrated fluency with APIs, webhooks, and integration patterns, including the ability to read and discuss payloads, auth models, and error handling.
  • Experience configuring prompting, workflow logic, and system integrations in AI, SaaS, or enterprise software contexts.
  • Strong project management skills with experience managing multiple concurrent software delivery projects for B2B clients.
  • Clear, direct communicator who can simplify complexity for both technical and non-technical audiences.
  • Self-motivated and comfortable operating in fast-moving, high-growth environments, with a track record of owning processes end-to-end.

Who You Are
  • Self-motivated, entrepreneurial, and comfortable operating in fast-moving, high-growth environments.
  • Thrives on owning processes end-to-end and balancing multiple initiatives simultaneously.
  • Autonomous, self-directed, and comfortable working with ambiguity.
  • A proactive and effective communicator.
  • Collaborative, organized, and efficient.
  • Eager to work in person at our NYC office full-time.

Benefits
  • Comprehensive medical, dental, and vision insurance
  • Company-sponsored 401(k) through Vestwell
  • Flexible PTO plus U.S. federal holidays
  • Company-wide off-sites
  • Daily in-office lunch through Parkday
  • Dinner covered when working late
  • Commuter benefits and late-night rideshare
  • Standing desks and workspace accommodations available on request
  • All core tools and software provided

Compensation: The expected base salary for this role is $130,000-$190,000 with final compensation based on experience, skills, and qualifications determined during the interview process. Avoca's total compensation package includes base salary, bonus, equity, and a comprehensive suite of benefits and perks. Our Recruiting team will share the full details as you progress through our hiring process.
Why Avoca
At Avoca, you'll be part of a team that's building a category-defining company at the center of a massive market opportunity. We're a fast-moving, collaborative team with a culture designed for builders who thrive on speed, iteration, and impact.
Avoca provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

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