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Process Implementation Manager Jobs in Maryland (NOW HIRING)

Pinpoint

Implementation Manager

MD · Remote

At full ramp, you'll manage 15-20 active implementations at once-a mix of around 10 lighter SMB ... Comfortable working in ambiguous, startup-style environments with evolving processes * Professional ...

Rsli

Client Implementation Manager

Bethesda, MD

$68K - $85K/yr

He/she will drive the process through a combination of direct involvement, partnership with account ... Collaborates with team members and management in recommending and implementing improvement ...

Rsli

Client Implementation Manager

Bethesda, MD

$68K - $85K/yr

He/she will drive the process through a combination of direct involvement, partnership with account ... Collaborates with team members and management in recommending and implementing improvement ...

Pinpoint

Enterprise Implementation Manager

MD · Remote

At full ramp, you'll manage 15-20 active implementations at once-a mix of around 10 lighter SMB ... Comfortable working in ambiguous, startup-style environments with evolving processes * Professional ...

Alertus Technologies

Implementations Manager

Baltimore, MD · On-site

$60K - $84K/yr

Implementation Managers are responsible for driving product implementation, customer satisfaction ... If you would like more information about how your data is processed, please contact us. apply for ...

Rsli

Sup. - Client Implementation

Bethesda, MD · On-site +1

$80K - $107K/yr

... process through a combination of direct involvement, partnership with the Account Management team ... Implementation: * Provide guidance and leadership while acting as a Subject Matter Expert (SME) to ...

HelioCampus

Implementation Associate

Bethesda, MD · On-site +1

... processes, such as organization mapping and data file verification * Collaborate closely with the development team to drive product, implementation, and AI-driven enhancements, managing requirements ...

Crisis24

Director, Customer Implementation

Annapolis, MD · On-site

$135K - $150K/yr

This role oversees implementation teams responsible for delivering high-quality and on-time proects ... and stakeholder management skills. * Proven ability to scale teams and processes in a growth ...

HelioCampus

Implementation Associate

Bethesda, MD · Remote

... processes, such as organization mapping and data file verification * Collaborate closely with the development team to drive product, implementation, and AI-driven enhancements, managing requirements ...

Crisis24

Implementation Specialist

Annapolis, MD · On-site

$75K - $85K/yr

Implementation Process Management: * Manage and oversee the entire software implementation process, ensuring a smooth transition from onboarding to full deployment. * Coordinate with cross-functional ...

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Process Implementation Manager information

What are some common challenges faced by Process Implementation Managers when introducing new processes, and how can they be effectively addressed?

Process Implementation Managers often encounter resistance to change from team members who are accustomed to existing workflows. Overcoming this challenge requires clear communication about the benefits of the new processes, involving stakeholders early in the planning phase, and providing thorough training. Additionally, unexpected technical or operational obstacles may arise, so flexibility and problem-solving skills are crucial. Regular feedback sessions and monitoring progress help ensure that any issues are promptly addressed, leading to smoother adoption and long-term success.

What are Process Implementation Managers?

Process Implementation Managers are professionals responsible for overseeing the introduction and integration of new processes or improvements within an organization. They analyze existing workflows, identify areas for enhancement, and coordinate with cross-functional teams to ensure smooth implementation. Their role often involves project management, change management, and ongoing monitoring to ensure that new processes deliver the expected results. By streamlining operations and fostering efficiency, they help organizations achieve their strategic goals.

What are the key skills and qualifications needed to thrive as a Process Implementation Manager, and why are they important?

To thrive as a Process Implementation Manager, you need expertise in process analysis, project management, and continuous improvement methodologies, often supported by a bachelor's degree in business or engineering. Familiarity with Lean, Six Sigma, workflow automation tools, and project management software like MS Project or Asana is typically required. Strong communication, leadership, and change management skills help drive adoption and collaboration across teams. These skills ensure successful implementation of process improvements that enhance efficiency and achieve organizational goals.

What is the difference between Process Implementation Manager vs Business Analyst?

AspectProcess Implementation ManagerBusiness Analyst
Primary FocusOverseeing the deployment of new processes and ensuring operational efficiencyAnalyzing business needs and recommending solutions
Required SkillsProject management, process optimization, change managementRequirements gathering, data analysis, stakeholder communication
Work EnvironmentProject teams, operations departments, cross-functional collaborationBusiness units, IT teams, client interactions
CertificationsLean, Six Sigma, PMP often preferredCBAP, PMI-PBA, relevant analytical certifications

While both roles involve improving organizational efficiency, the Process Implementation Manager primarily focuses on executing and managing process deployments, whereas the Business Analyst concentrates on analyzing business needs and proposing solutions. The roles often collaborate but serve different stages of process and project development.

What are popular job titles related to Process Implementation Manager jobs in Maryland? For Process Implementation Manager jobs in Maryland, the most frequently searched job titles are:
What job categories do people searching Process Implementation Manager jobs in Maryland look for? The top searched job categories for Process Implementation Manager jobs in Maryland are:
What cities in Maryland are hiring for Process Implementation Manager jobs? Cities in Maryland with the most Process Implementation Manager job openings:
Process Implementation Manager jobs near you
Implementation Manager

Implementation Manager

Pinpoint

MD • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

Hi I'm Paul, Head of US CS at Pinpoint.
We're a high-growth, bootstrapped HR tech start-up building and selling software that helps in-house recruitment teams attract, hire, and onboard the right talent. Today, we have a strong foundation in place, with a mature product, rapid growth, strong product-market fit, and happy customers.
You only need to look at our reviews on G2 and Capterra to see how often customers mention the quality of our support and onboarding. That experience starts with implementation.
As we continue to bring on more large, complex customers, we're looking for an Implementation Manager to fully own a high volume of mid-market and enterprise implementations from end to end. You'll steer timelines, manage technical complexity, and lead customers confidently through a high-stakes rollout.
The fine print (but way more exciting):
  • This is a remote role based in the U.S. (EST or CST). Our HQ is in Jersey, UK, and our 100-person team is spread across the U.K. and U.S.
  • At full ramp, you'll manage 15-20 active implementations at once-a mix of around 10 lighter SMB rollouts (4-8 weeks), 6-7 mid-market projects, and 2-3 chunkier enterprise programs that run closer to 6 months. The average implementation runs about 50 days.
  • Our product is deep, flexible, and genuinely complex. You'll need to understand a wide range of customer types, workflows, and implementation paths.
  • Pinpoint isn't for everyone. We're still in startup mode: fast-moving, lean, and sometimes ambiguous. You'll thrive here if you're proactive, adaptable, and comfortable building structure where none exists.
  • Our values actually matter here. We hire people who reflect them in how they work, collaborate, and make decisions.
  • Maintain strong accountability across 15-20 concurrent implementations, ensuring deadlines are met and blockers are addressed with urgency
  • Own the project management of implementation from kickoff through go-live, tracking milestones, managing risks, and keeping everyone aligned
  • Lead internal and external discovery to understand customer needs and design tailored implementation plans
  • Scope and shepherd HRIS integrations, including reading API docs, mapping data, and reducing engineering dependency where you can
  • Coordinate internal teams across integrations, product, and support to ensure timely delivery and clear communication
  • Act as a trusted advisor to enterprise customers, offering strategic workflow guidance and product best practices
  • Ensure a smooth handover to our Customer Success team post-implementation, while staying involved through early adoption to support long-term success
  • Develop and deliver scalable customer training: live sessions, train-the-trainer programs, and asynchronous enablement materials
Tech stack: Arrows, HubSpot, ClickUp, Slack, Intercom, Linear, Guru
  • 3+ years leading large-scale B2B SaaS implementations (ideally across both enterprise and mid-market; HR/recruiting tech a huge plus)
  • Proven experience managing 10+ concurrent implementations-balancing complexity, customer pressure, and internal coordination
  • Technically self-sufficient-can read API docs, troubleshoot basic integration issues, and reduce engineering dependency
  • Structured project owner-builds milestone-driven plans, defines customer responsibilities, and thinks 2-3 steps ahead to manage risk
  • Experienced working with global customers and cross-functional teams (product, engineering, CS)
  • Past examples of managing implementation risk-e.g., adjusting plans, unblocking tech issues, or driving change
  • Brings operational rigor and accountability to each project-others trust you to own outcomes, not just tasks
  • Comfortable working in ambiguous, startup-style environments with evolving processes
  • Professional polish and presence-clear communicator who can command a (virtual) room
  • AI-forward in how you actually work
  • Comfortable working in ambiguous, startup-style environments with evolving processes.
  • Based in the U.S. (EST or CST)
We want Pinpoint to be the best place you've ever worked-somewhere you feel valued, supported, and excited to grow. Here's what you'll get:
  • Gold-plated healthcare - The best medical, dental, and optical coverage money can buy. We've got you (and your family) covered
  • Unlimited holidays - Work-life balance matters. Take the time you need to rest, recharge, and enjoy life
  • Mental health support - Unlimited, immediate access to professional counseling through Spill-because your well-being comes first
  • Retirement matching - A competitive plan to help you hit your long-term financial goals
  • Remote-first culture - Work where you're most productive. As a remote-first team, we prioritize flexibility and trust
  • Meaningful equity - You're helping build something special, and you should share in its success
  • Generous parental leave - Up to 16 weeks of fully paid leave to support new parents
  • Learning budget - Annual funds for courses, books, or anything else that fuels your personal and professional growth
  • Top-of-the-line equipment - MacBook Pro, 4K monitors, and all the right tools to do your best work
  • A team that's got your back - Smart, driven, kind people who want you to succeed, our clients to be wowed, and our business to grow

A detailed overview of our benefits can be found here.

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