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Saas Implementation Manager Jobs in Maryland (NOW HIRING)

Crisis24

Implementation Specialist

Annapolis, MD · On-site

... clients, managing the software implementation process, and ensuring the successful rollout of our SaaS solutions. You will be responsible for guiding clients through the implementation process ...

HCI

Jr. Implementation Specialist

Ellicott City, MD · Remote

$50K/yr

Working closely with senior team members, project managers, and technical teams, the Junior ... Internship or entry-level experience in SaaS or technology environments is a plus Skills: * Basic ...

HCI

Jr. Implementation Specialist

Ellicott City, MD

$50K/yr

The Implementation Specialist will collaborate closely with clients, project managers, and ... Experience with SaaS platforms, including cloud-based technology solutions. * Skills: * Strong ...

HCI

Jr. Implementation Specialist

Ellicott City, MD

$50K/yr

The Implementation Specialist will collaborate closely with clients, project managers, and ... Experience with SaaS platforms, including cloud-based technology solutions. * Skills: * Strong ...

Autodesk

Implementation Consultant

California, MD

... managing construction costs on multiple projects * General understanding of SaaS technology and software adoption best practices * Forward-thinking mindset with a passion for advancing the ...

Autodesk

You will report to a manager on the Adoption Services team. Responsibilities * Lead end-to-end ... General understanding of SaaS technology and software adoption best practices * Strong ...

HappyFox

$16.75 - $23/hr

Proactively identify potential customer issues and implement preventive measures to reduce ... Hands-on experience with ticketing systems, CRM software, and other customer support tools.

HappyFox

$16.75 - $23/hr

Proactively identify potential customer issues and implement preventive measures to reduce ... Hands-on experience with ticketing systems, CRM software, and other customer support tools.

Veredus - DC

EDI PM

Gaithersburg, MD · On-site

$141.50K - $142.10K/yr

Manage scheduling, cost control and changes Qualifications The Senior Project Manager role entails the management of EDI and SaaS implementations. To succeed, the Project Manager must have ...

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$37.9K

$100.5K

$163.1K

How much do saas implementation manager jobs pay per year?

As of May 28, 2026, the average yearly pay for saas implementation manager in Maryland is $100,469.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,300.00 and $117,400.00 per year, depending on experience, location, and employer.

What is the difference between Saas Implementation Manager vs SaaS Customer Success Manager?

AspectSaaS Implementation ManagerSaaS Customer Success Manager
Primary FocusOverseeing the deployment and integration of SaaS solutions for clientsEnsuring ongoing client satisfaction and retention post-implementation
Required SkillsProject management, technical knowledge, process optimizationCustomer relationship management, communication, problem-solving
Work EnvironmentProject-based, technical teams, client-facingAccount management, support teams, client engagement
CertificationsPM certifications, SaaS platform knowledgeCustomer success certifications, CRM tools expertise

The SaaS Implementation Manager primarily manages the technical deployment and integration of SaaS products, ensuring smooth onboarding for clients. In contrast, the SaaS Customer Success Manager focuses on maintaining long-term client relationships, maximizing satisfaction, and reducing churn. Both roles are essential in the SaaS industry but serve different stages of the customer lifecycle.

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Saas Implementation Manager jobs near you
Implementation Specialist

Implementation Specialist

Crisis24

Annapolis, MD • On-site

Full-time

Posted 9 days ago

Job description

About Crisis24
Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.
More information is available at www.crisis24.garda.com
Who We Are Looking For
The Implementation Specialist role will focus on establishing and maintaining strong relationships with clients, managing the software implementation process, and ensuring the successful rollout of our SaaS solutions. You will be responsible for guiding clients through the implementation process, offering best practices, and ensuring long-term customer satisfaction and retention. As an Implementation Specialist, you will act as a trusted advisor to clients, helping them align our solutions with their business goals and success criteria.
Location: Annapolis, MD | Hybrid
What You Will Work On
Client Relationship Management:
  • Build and maintain strong, long-term relationships with clients, ensuring their ongoing satisfaction and success with our SaaS products.
  • Serve as the primary point of contact for clients during the implementation phase, providing clear communication and managing expectations.
  • Understand the client's business use cases, goals, and success criteria to tailor the implementation process to their needs.

Product Knowledge
  • Ability to provide high-level overview and configuration of all basic features & functionalities for our standard product offerings.

Implementation Process Management:
  • Manage and oversee the entire software implementation process, ensuring a smooth transition from onboarding to full deployment.
  • Coordinate with cross-functional teams (e.g., product, technical support, engineering) to ensure successful and timely delivery of the solution.
  • Define and manage project timelines, milestones, and deliverables.
  • Set proper expectations with clients regarding timelines, deliverables, and project milestones.
  • Work closely with clients to gather requirements, define success criteria, and ensure the implementation is aligned with their business objectives.

Best Practices & Guidance:
  • Provide clients with best practices and guidance on how to optimize the use of the software to meet their business needs.
  • Proactively identify areas for optimization and improvement in the client's implementation and usage.

Communication & Reporting:
  • Maintain clear and consistent communication with clients, keeping them informed of project progress, changes, milestones and deliverables.
  • Leverage CRM tools to track client interactions, manage accounts, and document key information.
  • Utilize JIRA to manage project tasks, track issues, and ensure clear communication between internal teams and clients.

Collaboration & Cross-functional Support:
  • Work closely with sales, product, and customer support teams to ensure seamless handoffs and continuous client success.
  • Provide feedback from clients to internal teams to contribute to product improvements and feature requests.
  • Serve as a liaison between the client and technical teams to ensure that client needs are understood and met.

What You Will Bring
  • 1+ years of experience in customer relationship management role.
  • Proven track record of managing customers.
  • Education: Bachelor's degree in business, Information Technology, or a related field (or equivalent experience).

Technical Proficiency:
  • Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Teams).
  • Experience using Client Relationship Management (CRM) tools (e.g., Salesforce, Certinia) to track client interactions and manage projects.
  • Familiarity with project management tools like JIRA for tracking tasks, issues, and communication.

Client-Centric Skills:
  • Strong client-facing communication skills, with the ability to set proper expectations and manage client needs.
  • Exceptional communication skills (both written and verbal), with an ability to clearly explain technical concepts to non-technical stakeholders.

Problem-Solving & Critical Thinking:
  • Strong problem-solving skills and the ability to proactively resolve issues.
  • Ability to work under pressure and manage competing demands in a fast-paced, dynamic environment.

Preferred Qualifications:
  • Experience working in a client-facing role in the SaaS industry.

Information Security
Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.
Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.

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