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Saas Implementation Manager Jobs in Maryland (NOW HIRING)

Serigor, Inc.

Tax System Program Manager

Baltimore, MD · On-site

This includes vendor management, implementation, data migration, user training, and post-go-live ... Application Development or Data Analysis backgrounds preferred along with experience managing SaaS ...

USALCO

Senior Backend Engineer

Baltimore, MD · Remote

SaaS Application Support: Develop backend application services that support scalable SaaS ... Implement scalable business logic, validation layers, workflow automation, and backend services ...

USALCO

AI Platform Engineer

Baltimore, MD · Remote

... management, vector search capabilities, model integration frameworks, and reusable backend AI ... Design and implement AI capabilities that enhance customer-facing digital platforms and SaaS ...

Motorola

$90K - $100K/yr

Personally manage implementation projects for customers * Provide direct support to client ... Experience managing Enterprise SaaS deployments preferred. * Experience serving the Public Safety ...

Motorola

Project Manager

California, MD · On-site

$90K - $100K/yr

Personally manage implementation projects for customers * Provide direct support to client ... Experience managing Enterprise SaaS deployments preferred. * Experience serving the Public Safety ...

Commence

Technical Lead

Baltimore, MD · On-site

... implementation of the SaaS platform • Oversee delivery of MVP within 120 days of award ... Zero Trust, FICAM, PIV authentication, NIST SP 800-53, IPv6, TIC 3.0 • Manage technical ...

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$37.9K

$100.5K

$163.1K

How much do saas implementation manager jobs pay per year?

As of May 28, 2026, the average yearly pay for saas implementation manager in Maryland is $100,469.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,300.00 and $117,400.00 per year, depending on experience, location, and employer.

What is the difference between Saas Implementation Manager vs SaaS Customer Success Manager?

AspectSaaS Implementation ManagerSaaS Customer Success Manager
Primary FocusOverseeing the deployment and integration of SaaS solutions for clientsEnsuring ongoing client satisfaction and retention post-implementation
Required SkillsProject management, technical knowledge, process optimizationCustomer relationship management, communication, problem-solving
Work EnvironmentProject-based, technical teams, client-facingAccount management, support teams, client engagement
CertificationsPM certifications, SaaS platform knowledgeCustomer success certifications, CRM tools expertise

The SaaS Implementation Manager primarily manages the technical deployment and integration of SaaS products, ensuring smooth onboarding for clients. In contrast, the SaaS Customer Success Manager focuses on maintaining long-term client relationships, maximizing satisfaction, and reducing churn. Both roles are essential in the SaaS industry but serve different stages of the customer lifecycle.

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Saas Implementation Manager jobs near you
Tax System Program Manager

Tax System Program Manager

Serigor, Inc.

Baltimore, MD • On-site

Full-time

Posted 24 days ago

Job description

Position: Tax System Program Manager
Location: Baltimore, MD
Duration: 12+ Months
Job Description:
The Tax System Program Manager will be responsible for the end-to-end oversight of the implementation of a new tax system for the client. This includes vendor management, implementation, data migration, user training, and post-go-live stabilization. This role requires a leader who can navigate the complexities of a large public sector environment, manage diverse stakeholder interests, and ensure the program delivers on its objectives of improved efficiency, enhanced constituent services, increased revenue capture, and robust compliance.
Responsibilities:
  • Strategic Program Planning: Develop and maintain the comprehensive program roadmap, charter, and governance structure. Define program scope, goals, and deliverables in collaboration with senior leadership and key stakeholders.
  • Governance & Leadership: Lead the Program Steering Committee, providing regular, transparent status reports on budget, schedule, risks, and milestones to executive leadership and Council.
  • Vendor & Contract Management: Serve as the primary point of contact for the selected implementation partner(s). Participate in contract negotiations, manage vendor performance, and ensure adherence to Service Level Agreements (SLAs) and contractual obligations.
  • Financial Oversight: Manage the multi-million-dollar program budget. Responsible for meticulous tracking of expenditures, forecasting, and managing contingencies to deliver the program within budget.
  • Stakeholder Engagement: Act as the central communication hub for all program stakeholders, including the Assessor's Office, Treasurer/Tax Collector, Finance Department, IT and the public. Proactively manage expectations and build consensus.
  • Organizational Change Management (OCM): Champion and co-lead a comprehensive OCM strategy. Ensure effective communication plans, robust user training programs, and business process re-engineering activities are successfully executed to drive user adoption and minimize disruption.
  • Risk & Issue Management: Proactively identify, assess, and mitigate program-level risks (technical, financial, operational, political). Manage and resolve escalated issues from individual project teams.
  • Team & Resource Management: Lead a matrixed team of internal subject matter experts, IT professionals, and external consultants. Coordinate resources across multiple interconnected project workstreams (e.g., data conversion, system integration, testing, training).
  • Integration & Technical Oversight: Ensure the new tax system integrates seamlessly with other core municipal systems, such as Workday, GIS, Permitting, and cashiering systems.

Minimum Education and Experience Requirements:
  • Technical background including a bachelor's degree in computer science, Information Technology, or related field. Equivalent work experience will also be considered.
  • Program Management - 5 years
  • Progressive experience in managing large scale, complex technical transformations - 10 years
  • Experience in financial systems is preferred
  • Application Development or Data Analysis backgrounds preferred along with experience managing SaaS vendors.

Required Skills, Knowledge, and Abilities:
  • Leadership skills, with the ability to develop and communicate the project objectives, inspire and motivate the application team, and maintain alignment with the business strategy.
  • Demonstrated knowledge of popular SDLC models, process, deliverables, and Application.

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