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Problem Manager Jobs in Raleigh, NC (NOW HIRING)

Gateway Management Company

Property Manager

Durham, NC · On-site

Comprehensive knowledge and understanding of multifamily operations including people management, financial reporting, problem-solving, sales, maintenance, and resident relations. * Must be able to ...

Targan Inc

ITSM Support Engineer

Raleigh, NC · On-site

Administer and support Freshservice modules related to Incident Management, Service Request Management, Asset Management, Problem Management, Change Management, and Knowledge Management. * Develop ...

Tata Consultancy Services

Project Manager

Raleigh, NC · On-site

... problem, and change management processes. • Familiarity with cloud-native technologies. • Experience with monitoring and observability tools. • Basic understanding of enterprise systems ...

Deloitte

Managed Services Sr. Consultant

Raleigh, NC · On-site

Execute Incident Management, Problem Management, and Change Management activities in line with GxP requirements and ITIL best practices. Perform platform administration including user access ...

Stefanini Group

IT Infrastructure Specialist

Wendell, NC · On-site

$50 - $52/hr

Experience coordinating or supporting major incidents, problem management, and escalations. * Strong communication skills with both technical and non-technical stakeholders. * Strong negotiation ...

Stefanini

IT Infrastructure Specialist

Wendell, NC · On-site

Experience coordinating or supporting major incidents, problem management, and escalations.Strong communication skills with both technical and non-technical stakeholders.Strong negotiation ...

CAHEC MANAGEMENT INC

Community Manager

Raleigh, NC

With over 30 years in the property management business, we strive every day to fulfill our Mission ... Detail-oriented with strong analytical and problem-solving skills * Ability to multitask ...

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Problem Manager information

See Raleigh, NC salary details

$27.2K

$59.7K

$112.3K

How much do problem manager jobs pay per year?

As of Jul 23, 2026, the average yearly pay for problem manager in Raleigh, NC is $59,710.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,600.00 and $81,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Problem Manager position, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a Problem Manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

What does a Problem Manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are popular job titles related to Problem Manager jobs in Raleigh, NC? For Problem Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Problem Manager jobs in Raleigh, NC look for? The top searched job categories for Problem Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Problem Manager jobs? Cities near Raleigh, NC with the most Problem Manager job openings:
Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Raleigh, NC as of July 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $59,710 per year, or $28.7 per hour.
Property Manager

Property Manager

Gateway Management Company

Raleigh, NC • On-site

Full-time

Posted 7 days ago

Job description

Property Manager
Gateway Management is currently seeking a Property Manager for our Preserve at Gresham Lake apartment community located in Raleigh, NC. This position is responsible for managing daily operations of an affordable community. Responsibilities include but are not limited to general administration, compliance, maintenance of the property, and management of employees to achieve the financial and occupancy goals of the community.
Essential job duties and responsibility of the ideal candidate:
  • Meet or exceed company policies and goals for occupancy, rent collection, expenses, compliance paperwork, and facilities management.
  • Recruit, supervise, train, and assign job responsibilities to all office and maintenance associates working at the property.
  • Operate property in compliance with all IRS, Low Income Housing Tax Credit (LIHTC) and fair housing laws.
  • Oversee all aspects of maintenance and operations, including scheduling and coordinating contractors and vendors, ensuring timely completion of unit turnover and repairs, and maintaining a safe and healthy living environment for residents.
  • Works with integrity and ethically while upholding organizational values.
  • Maintains resident relations, including responding to resident requests and complaints and takes appropriate actions.
  • Collects and monitors monthly rents and takes appropriate precautions to safeguard all monies received. Posts rents to resident accounts promptly and accurately.
  • Responsible for legal enforcement of lease provision including requirements relative to payment of rent.
  • Reports accidents and emergency situations to Regional Manager/Corporate office by submitting an Incident Report.
What you need to be successful:
  • Excellent verbal and written communication skills, including strong customer service and leadership skills.
  • Comprehensive knowledge and understanding of multifamily operations including people management, financial reporting, problem-solving, sales, maintenance, and resident relations.
  • Must be able to access all apartment homes and parts of the community to show the home to potential residents; inspect all areas of community, etc.
  • Ability to visually inspect apartment homes, grounds, and other aspects of the community to determine that standards are met.
  • Ability to handle multiple tasks and prioritize duties and responsibilities.
  • Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer, and attend meetings at various sites.
  • Experience in MS Office and basic computer skills; Real Page OneSite experience preferred.
  • High school education or equivalent.
  • Two years of previous property management experience preferred.
  • Previous apartment management experience, low-income tax credit experience preferred.
  • Valid Driver’s License and automobile insurance.
  • Two years of previous property management experience with tax credit/LIHTC experience required. High school diploma or equivalent required, some college preferred. Must
EOE M/F/Vet/Disability
Job Type: Full-time

GATEWAY MANAGEMENT logo

About GATEWAY MANAGEMENT

Sourced by ZipRecruiter

Nearly 40 years ago, Allan Rappuhn founded Gateway Development Corporation with a clear Mission to provide a Gateway to affordable Housing for Working Americans. From that point, Allan led Gateway with a disciplined focus to Identify strategic locations, use Quality Construction and Design, Professional Management and oversight, all with sound Financial Analysis. Today, The Gateway Companies comprise a fully Integrated family of Companies that Develop, Own and Manage conventional and affordable Multifamily Communities across the Southeastern United States. Through its growth, Gateway established a proud, unique track record, successfully developing over 100 communities, comprising over 7,000 housing units across 6 states.

Industry

Real estate

Company size

51 - 200 Employees

Headquarters location

Birmingham, AL, US

Year founded

1986

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