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Problem Manager Jobs in Raleigh, NC (NOW HIRING)

First Citizens Bank

Technical Lead

Raleigh, NC · On-site

Strong background in problem management and root cause analysis methodologies. * Experience supporting large-scale enterprise environments. * Strong understanding of ITIL service management practices.

First Citizens Bank

Technical Lead

Raleigh, NC · On-site

Strong background in problem management and root cause analysis methodologies. * Experience supporting large-scale enterprise environments. * Strong understanding of ITIL service management practices.

LINDSAY PRECAST MASTER

Project Manager

Franklinton, NC · On-site

LINDSAY FAMILY OF BRANDS Project Manager - Concrete Construction Classification: Full-Time, Exempt ... Problem Solving * Continuous Improvement * Adaptability Benefits * Competitive salary and benefits ...

LINDSAY PRECAST MASTER

Project Manager

Franklinton, NC · On-site

LINDSAY FAMILY OF BRANDS Project Manager - Concrete Construction Classification: Full-Time, Exempt ... Problem Solving * Continuous Improvement * Adaptability Benefits * Competitive salary and benefits ...

McGough

Manager, Data Science

Raleigh, NC · On-site

Strong problem structuring and analytical reasoning * Ability to operate effectively with ... Manage project-based work cycles (8-24 weeks) with clear start and end points * Ensure completed ...

Teksky

Be Seen First

Project Manager - Drywall

Garner, NC · On-site

$90K - $120K/yr

Requires strong leadership, communication, organizational, and problem-solving skills, along with the ability to manage multiple priorities in a fast-paced environment. Requirements * 3+ years of ...

Fujifilm

QC LIMS Developer

Research Triangle Park, NC · On-site

Provide application support, incident/problem management, and root-cause analysis; monitor job/integration health and performance. * Manage environments and releases (dev/test/qual/prod), versioning ...

OnLogic

Technical Project Manager

Cary, NC · On-site

Excellent problem-solving, communication, risk mitigation, and time management skills. * Ability to handle multiple projects and conflicting priorities. * Experience with project management tools (e ...

OnLogic

Technical Project Manager

Cary, NC · On-site

Excellent problem-solving, communication, risk mitigation, and time management skills. * Ability to handle multiple projects and conflicting priorities. * Experience with project management tools (e ...

Gravity9

Product Manager

Raleigh, NC

You'll move between product owner, project manager, business analyst, tester, and support engineer ... If you'd rather have real ownership over a messy, high-impact problem than a narrow, well-defined ...

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Problem Manager information

See Raleigh, NC salary details

$27.2K

$59.7K

$112.3K

How much do problem manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for problem manager in Raleigh, NC is $59,707.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,600.00 and $81,600.00 per year, depending on experience, location, and employer.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

How much do problem managers make?

Problem managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior or specialized problem managers with certifications like ITIL may earn higher salaries, especially in large organizations or tech-focused environments.

Is problem management a good career?

Problem management is a valuable role within IT service management, focusing on identifying and resolving root causes of incidents to improve system stability. It requires strong analytical skills, knowledge of ITIL frameworks, and often involves collaboration with technical teams. The role offers opportunities for career growth and specialization in IT service improvement.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and often hold certifications like ITIL to improve service stability and reduce downtime.

What are popular job titles related to Problem Manager jobs in Raleigh, NC?

For Problem Manager jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Problem Manager jobs in Raleigh, NC look for?

The top searched job categories for Problem Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Problem Manager jobs?

Cities near Raleigh, NC with the most Problem Manager job openings:

Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 88% Full Time, 10% Part Time, and 2% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $59,707 per year, or $28.7 per hour.

Technical Lead

First Citizens Bank

Raleigh, NC • On-site

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

First Citizens Bank rating

7.4

Company rating: 7.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

108th of 174 rated banks

Job description

Overview

This position provides specialized technical leadership during the architecture, design, implementation, and support of assigned systems and applications. Directs decision-making within technical projects to facilitate project planning, scope, and time estimates. Trains less experienced associates and assists management in monitoring team performance. Collaborates with peers, managers, and cross-platform teams to align projects and tasks with wider organizational goals.


Responsibilities & Qualifications

Duties & Responsibilities:
Team Leadership - Mentors and trains team members. Utilizes expertise to provide guidance, feedback, and direction on complex matters. Assists in the communication of performance results and expected behaviors for success.
Project Management - Leads specialized technical projects to include development of time estimates, determining scope, and addressing potential impacts.
Business Support - Provides insight to management allowing the strategic alignment of technologies with business needs. Facilitates system modifications or architectural changes. Effectively collaborates with others on technical issues and initiatives, acting as the primary escalation point for technology-related team concerns across the enterprise.
Technical Expertise - Maintains a strong knowledge of Bank technologies, processes, procedures, and industry standards. Serves as a resource on one or more specialized technologies to management, associates, and cross-platform teams.

Position Specific Skills:
Advanced experience with modern technologies, prototyping, technical leadership, systems development lifecycle, communication and planning skills
Advanced knowledge in working with leadership to define strategy and approach for solving complicated technical problems
Proven ability to deliver solutions that solve complex problems, using thought leadership and independent thinking skills
Ability to lead others in the successful execution and delivery of long term, multi-layered projects and initiatives.
Ability to clearly articulate complex processes/situations to executive leadership

Qualifications:

Bachelor's Degree and 8 years of experience in Technical work in Application Development, Server Administration, Information Security, or Engineering OR High School Diploma or GED and 12 years of experience in Technical work in Application Development, Server Administration, Information Security, or Engineering

  • 7+ years of experience in enterprise IT operations, infrastructure engineering, platform operations, or technical support environments.
  • Proven experience managing and resolving critical production incidents across multiple system architectures and infrastructures.
  • Strong background in problem management and root cause analysis methodologies.
  • Experience supporting large-scale enterprise environments.
  • Strong understanding of ITIL service management practices.

Technical Skills

  • Modern application architecture patterns and operations
  • Infrastructure & Platforms
  • Windows and Linux administration
  • Virtualization platforms (VMware, Hyper-V, etc.)
  • Storage and backup technologies
  • Containers and orchestration platforms (OpenShift)

Monitoring & Observability

  • Enterprise monitoring platforms
  • Log aggregation and analysis tools
  • Application performance monitoring (APM)
  • Operational dashboards and telemetry systems
  • Event management solutions

Automation

  • PowerShell, Python, Bash, or equivalent scripting
  • Workflow automation platforms
  • API integration and orchestration
  • Runbook development

Key Competencies

  • Exceptional troubleshooting and analytical skills.
  • Strong sense of ownership and accountability.
  • Ability to perform effectively during major incidents and high-pressure situations.
  • Excellent collaboration and stakeholder management skills.
  • Strong written and verbal communication.
  • Data-driven decision making.
  • Systems thinking and problem-solving mindset.
  • Continuous improvement orientation.

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Qualifications:

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Education:UNAVAILABLEEmployment Type: FULL_TIME

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