ZipRecruiter

Log In

1

Problem Manager Jobs in Austin, TX (NOW HIRING)

Art of Problem Solving

Math Teacher

Austin, TX · On-site

$32 - $32.25/hr

Classroom Management: Expertly manage up to 16 students. * Grade & Provide Feedback: Provide ... AoPS Academy is a program of Art of Problem Solving, a global leader in K-12 advanced education.

Art of Problem Solving

Language Arts Teacher

Austin, TX · On-site

$32 - $32.25/hr

  • Retirement

Classroom Management: Expertly manage up to 16 students. * Grade & Provide Feedback: Provide ... AoPS Academy is a program of Art of Problem Solving, a global leader in K-12 advanced education.

Art of Problem Solving

Language Arts Teacher

Austin, TX · On-site

$32 - $32.25/hr

Classroom Management: Expertly manage up to 16 students. * Grade & Provide Feedback: Provide ... AoPS Academy is a program of Art of Problem Solving, a global leader in K-12 advanced education.

Art of Problem Solving

Math Teacher

Austin, TX · On-site

$32 - $32.25/hr

  • Retirement

Classroom Management: Expertly manage up to 16 students. * Grade & Provide Feedback: Provide ... AoPS Academy is a program of Art of Problem Solving, a global leader in K-12 advanced education.

Art of Problem Solving

Front Desk Associate

Austin, TX

$14 - $17.75/hr

Manage and respond to customer inquiries both by phone and email * Maintain multiple calendars ... AoPS Academy is a program of Art of Problem Solving, a global leader in K-12 advanced education.

Arka Infotech Inc

Java Developer

Austin, TX · On-site

$50.50 - $65.50/hr

Resolves production support problems in accordance with problem management policies and procedures. Resolves production support incidents in accordance with incident management policies and ...

Art of Problem Solving

Math Teacher

Austin, TX

$32 - $32.25/hr

  • Retirement

Classroom Management: Expertly manage up to 16 students. * Grade & Provide Feedback: Provide ... AoPS Academy is a program of Art of Problem Solving, a global leader in K-12 advanced education.

Art of Problem Solving

Front Desk Associate

Austin, TX · On-site

$14 - $17.75/hr

  • Retirement

Manage and respond to customer inquiries both by phone and email * Maintain multiple calendars ... AoPS Academy is a program of Art of Problem Solving, a global leader in K-12 advanced education.

Art of Problem Solving

Front Desk Associate

Austin, TX · On-site

$13.75 - $17.75/hr

  • Retirement

Manage and respond to customer inquiries both by phone and email * Maintain multiple calendars ... AoPS Academy is a program of Art of Problem Solving, a global leader in K-12 advanced education.

Art of Problem Solving

Language Arts Teacher

Austin, TX

$32 - $32.25/hr

  • Retirement

Classroom Management: Expertly manage up to 16 students. * Grade & Provide Feedback: Provide ... AoPS Academy is a program of Art of Problem Solving, a global leader in K-12 advanced education.

Art of Problem Solving

Front Desk Associate

Austin, TX

$14 - $17.75/hr

  • Retirement

Manage and respond to customer inquiries both by phone and email * Maintain multiple calendars ... AoPS Academy is a program of Art of Problem Solving, a global leader in K-12 advanced education.

Info Way Solutions

Teamcenter L2 Support

Austin, TX · On-site

... data management, workflows, and integrations. • Analyze and resolve incidents, service requests, and problem tickets within defined SLAs. • Troubleshoot issues related to Rich Client, Active ...

TEKsystems

Desktop Support

Austin, TX

$25 - $30/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Complies with and supports ITIL change-incident-problem management processes and work instructions. * Troubleshoots incidents and fulfills requests within established SLAs. * Adheres to Desktop and ...

previous pagenext page

Showing results 21-40

All JobsProblem JobsProblem Manager JobsProblem Manager Jobs in Austin, TX

Problem Manager information

See Austin, TX salary details

$27.8K

$60.9K

$114.5K

How much do problem manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for problem manager in Austin, TX is $60,885.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,200.00 and $83,300.00 per year, depending on experience, location, and employer.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

What is a problem manager?

A problem manager is a professional responsible for identifying, analyzing, and resolving the root causes of incidents within an organization’s IT or service environment. They work to prevent recurring issues by implementing solutions and often use ITIL frameworks and tools to manage problem records and coordinate with technical teams.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and follow ITIL best practices to improve service stability and reduce downtime.

What job categories do people searching Problem Manager jobs in Austin, TX look for?

The top searched job categories for Problem Manager jobs in Austin, TX are:

What cities near Austin, TX are hiring for Problem Manager jobs?

Cities near Austin, TX with the most Problem Manager job openings:

Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Austin, TX as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $60,885 per year, or $29.3 per hour.

Technical Program Manager III, Operational Readiness Review, Google Cloud

Google

Austin, TX • On-site

$127K - $165K/yr

Full-time

Posted 19 days ago

Google rating

8.8

Company rating: 8.8 out of 10

Based on 103 frontline employees who took The Breakroom Quiz

49th of 244 rated software companies

Job description

Minimum qualifications:
  • Bachelor's degree in a technical field, or equivalent practical experience.
  • 5 years of experience in program management.
  • Experience with Operational Readiness Reviews (ORR).
  • Experience with enterprise network infrastructure, such as routing or switching protocols (BGP, OSPF), SD-WAN, spine-leaf architectures, wireless networking, or network security.

Preferred qualifications:
  • PMP, PMI-ACP, or CSM Certification.
  • 5 years of experience managing cross-functional or cross-team projects.
  • Experience with New Product Introduction (NPI) or service transitions within a large-scale operations infrastructure.
  • Experience with network monitoring, telemetry, and logging frameworks to ensure Day-2 supportability.
  • Experience using Agile, Scrum, or Kanban frameworks adapted for infrastructure or hardware life-cycles.

About the job
A problem isn't truly solved until it's solved for all. That's why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you'll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You'll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. You're equally comfortable explaining your team's analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers.
We apply industry best practice in IT service management to GEN Operations' network service delivery, in areas such as incident management, problem management, service transition. We engineer effective end-to-end processes to enable GEN Operations to deliver the best service to our end users with committed SLO, while at the same time through application of abundance of automation, achieve sublinear growth.
Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Individual pay is determined by factors including job-related skills, experience, and relevant education or training.
US: $163000 - $236000 (USD) 15% bonus target equity benefits
Learn more about benefits at Google .
Responsibilities
  • Define and implement the Operational Readiness Review (ORR) framework. Serve as the ultimate gatekeeper ensuring new network technologies meet strict operational criteria before deployment.
  • Partner with Network Architecture, Engineering, Product, and Security teams during the early design phases to advocate for operational observability, supportability, and maintainability.
  • Ensure the creation of comprehensive engineering documentation, including Standard Operating Procedures (SOPs), troubleshooting runbooks, high/low-level designs (HLD/LLD), and failover validation playbooks.
  • Conduct rigorous risk assessments for new deployments, defining clear rollback strategies, blast-radius limitations, and monitoring requirements to protect network availability.
  • Define and track metrics quantifying operational readiness success (e.g., Time-to-Ready, Day-2 support ticket volume post-launch, deployment success rates).

Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy .
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form .
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.

What Google employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply