Tier 1, IT Help Desk Support
Austin, TX · On-site
Responsibilities : • Problem management and escalation of issues in a timely manner • Prioritization of tasks and meeting of deadlines, excellent time management skills • Excellent ...
Tier 1, IT Help Desk Support
Austin, TX · On-site
Responsibilities : • Problem management and escalation of issues in a timely manner • Prioritization of tasks and meeting of deadlines, excellent time management skills • Excellent ...
Infrastructure Engineer
Austin, TX · On-site
$106K - $139K/yr
Essential Duties and Responsibilities • Problem management and resolution of issues in a timely manner • Prioritize tasks and meet deadlines • The ability to mentor and guide Tier 1 and Tier 2 ...
Quick apply
Infrastructure Engineer
Austin, TX · On-site
$106K - $139K/yr
Essential Duties and Responsibilities • Problem management and resolution of issues in a timely manner • Prioritize tasks and meet deadlines • The ability to mentor and guide Tier 1 and Tier 2 ...
General Manager
Austin, TX · On-site
$65K - $75K/yr
Increasing sales by ensuring guest satisfaction and prompt problem resolution * Maintain an overall management style and professionalism in accordance with our established best practices Join our ...
Quick apply
General Manager
Austin, TX · On-site
$65K - $75K/yr
Increasing sales by ensuring guest satisfaction and prompt problem resolution * Maintain an overall management style and professionalism in accordance with our established best practices Join our ...
General Manager
$65K - $75K/yr
Increasing sales by ensuring guest satisfaction and prompt problem resolution * Maintain an overall management style and professionalism in accordance with our established best practices Join our ...
General Manager
$65K - $75K/yr
Increasing sales by ensuring guest satisfaction and prompt problem resolution * Maintain an overall management style and professionalism in accordance with our established best practices Join our ...
Site Reliability Engineer, Enterprise Technology Services
Austin, TX · On-site
$56.50 - $75/hr
... Problem management and RCAStrong Network, Load Balancing (Nginx, Envoy, NetScaler) experience is a huge plusExperience in webMethods development and administrationAWS or GCP are preferred.Knowledge ...
Site Reliability Engineer, Enterprise Technology Services
Austin, TX · On-site
$56.50 - $75/hr
... Problem management and RCAStrong Network, Load Balancing (Nginx, Envoy, NetScaler) experience is a huge plusExperience in webMethods development and administrationAWS or GCP are preferred.Knowledge ...
Community Manager
$80K - $85K/yr
Portico has an amazing opportunity to join our team as a Community Manager! This position will be ... Excellent communication, negotiation, and problem-solving skills. * Highly organized, detail ...
Community Manager
$80K - $85K/yr
Portico has an amazing opportunity to join our team as a Community Manager! This position will be ... Excellent communication, negotiation, and problem-solving skills. * Highly organized, detail ...
General Manager
Austin, TX · On-site
Increasing sales by ensuring guest satisfaction and prompt problem resolution * Maintain an overall management style and professionalism in accordance with our established best practices Join our ...
General Manager
Austin, TX · On-site
Increasing sales by ensuring guest satisfaction and prompt problem resolution * Maintain an overall management style and professionalism in accordance with our established best practices Join our ...
The Restaurant Manager will always maintain a customer service focus, passion for results, and a ... If you're a problem solver, with the ability to build a great team and give clear and precise ...
The Restaurant Manager will always maintain a customer service focus, passion for results, and a ... If you're a problem solver, with the ability to build a great team and give clear and precise ...
Project Manager
Austin, TX · On-site
As a Project Manager, you will be overseeing the overall direction, coordination, implementation ... Creative problem solving and investigation skills to identify complex problems and generate ...
Project Manager
Austin, TX · On-site
As a Project Manager, you will be overseeing the overall direction, coordination, implementation ... Creative problem solving and investigation skills to identify complex problems and generate ...
Manager
Austin, TX · On-site
$22/hr
Problem solver * Cash and financial management * Provide support for your team * Provide a positive and safe work environment Benefits: * Paid training * Bi-weekly pay * Opportunities for growth
Manager
Austin, TX · On-site
$22/hr
Problem solver * Cash and financial management * Provide support for your team * Provide a positive and safe work environment Benefits: * Paid training * Bi-weekly pay * Opportunities for growth
Manager
Bastrop, TX · On-site
$22/hr
Problem solver * Cash and financial management * Provide support for your team * Provide a positive and safe work environment Benefits: * Paid training * Bi-weekly pay * Opportunities for growth
Manager
Bastrop, TX · On-site
$22/hr
Problem solver * Cash and financial management * Provide support for your team * Provide a positive and safe work environment Benefits: * Paid training * Bi-weekly pay * Opportunities for growth
Sr. Product Manager
Austin, TX · On-site
$125K - $165K/yr
Staff Product Manager Join the Team Shaping the Future of Industrial Technology! Ready to make a ... Trimble is looking for a passionate problem-solver like you to help us transform the way the world ...
Sr. Product Manager
Austin, TX · On-site
$125K - $165K/yr
Staff Product Manager Join the Team Shaping the Future of Industrial Technology! Ready to make a ... Trimble is looking for a passionate problem-solver like you to help us transform the way the world ...
Product Manager
Atlanta, GA · On-site
Product Manager - Talent Accelerator Program Join the Team Shaping the Future of Industrial ... Trimble is looking for a passionate problem-solver like you to help us transform the way the world ...
Product Manager
Atlanta, GA · On-site
Product Manager - Talent Accelerator Program Join the Team Shaping the Future of Industrial ... Trimble is looking for a passionate problem-solver like you to help us transform the way the world ...
Overview Looking for a management position with growth opportunities in the Beauty industry ... Ability to identify and problem solve, set expectation, goals, and delegate * Strong verbal and ...
Overview Looking for a management position with growth opportunities in the Beauty industry ... Ability to identify and problem solve, set expectation, goals, and delegate * Strong verbal and ...
Overview Looking for a management position with growth opportunities in the Beauty industry ... Ability to identify and problem solve, set expectation, goals, and delegate * Strong verbal and ...
Overview Looking for a management position with growth opportunities in the Beauty industry ... Ability to identify and problem solve, set expectation, goals, and delegate * Strong verbal and ...
Looking for a management position with growth opportunities in the Beauty industry? Amazing Lash ... Ability to identify and problem solve, set expectation, goals, and delegate * Strong verbal and ...
Looking for a management position with growth opportunities in the Beauty industry? Amazing Lash ... Ability to identify and problem solve, set expectation, goals, and delegate * Strong verbal and ...
Overview Looking for a management position with growth opportunities in the Beauty industry ... Ability to identify and problem solve, set expectation, goals, and delegate * Strong verbal and ...
Overview Looking for a management position with growth opportunities in the Beauty industry ... Ability to identify and problem solve, set expectation, goals, and delegate * Strong verbal and ...
Overview Looking for a management position with growth opportunities in the Beauty industry ... Ability to identify and problem solve, set expectation, goals, and delegate * Strong verbal and ...
Overview Looking for a management position with growth opportunities in the Beauty industry ... Ability to identify and problem solve, set expectation, goals, and delegate * Strong verbal and ...
Problem Manager information
See Austin, TX salary details
$34K is the 25th percentile. Wages below this are outliers.
$27.8K - $35.6K
32% of jobs
$35.6K - $43.5K
2% of jobs
$43.5K - $51.4K
11% of jobs
The median wage is $53.5K / yr.
$51.4K - $59.3K
22% of jobs
$59.3K - $67.2K
5% of jobs
$73.6K is the 75th percentile. Wages above this are outliers.
$67.2K - $75.1K
4% of jobs
$75.1K - $82.9K
4% of jobs
$82.9K - $90.8K
5% of jobs
$90.8K - $98.7K
6% of jobs
$98.7K - $106.6K
6% of jobs
$106.6K - $114.5K
2% of jobs
$27.8K
$60.9K
$114.5K
How much do problem manager jobs pay per year?
As of Jun 12, 2026, the average yearly pay for problem manager in Austin, TX is $60,885.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,200.00 and $83,300.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive in the Problem Manager position, and why are they important?
To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.
What are the primary challenges a Problem Manager faces in their day-to-day work?
Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.
What does a Problem Manager do?
A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.
What are popular job titles related to Problem Manager jobs in Austin, TX? For Problem Manager jobs in Austin, TX, the most frequently searched job titles are:
What job categories do people searching Problem Manager jobs in Austin, TX look for? The top searched job categories for Problem Manager jobs in Austin, TX are:
What cities near Austin, TX are hiring for Problem Manager jobs? Cities near Austin, TX with the most Problem Manager job openings:
Job description
Job Summary:
Centre Technologies is expanding and seeking a new Tier 1 Help Desk Support Technician to join their team. The primary role involves implementing and supporting various IT infrastructure technologies, focusing on matter resolution, client onboarding, and hardware management, while ensuring excellent customer service and documentation.
Responsibilities:
• Problem management and escalation of issues in a timely manner
• Prioritization of tasks and meeting of deadlines, excellent time management skills
• Excellent troubleshooting and assessment skills
• Excellent written/verbal communication skills
• Must be a team player with outstanding customer service skills
• Entry of time sheets, expense reports and documentation on or before deadline
• Keep up-to-date on market trends, theory and new ways of doing things; embrace change
• Assist with change-management activities
• Prepare and deliver complete and concise documentation for all projects
• Present progress reports to immediate supervisor and or Project Manager (if so assigned)
• Help turn business problems into technical solutions
• Manage deployment of equipment in compliance with established technology policies.
• Participate in after-hours on-call schedule serving as initial level of escalation for compute, storage, backup, automation and virtualization issues.
Qualifications:
Required:
• 2+ years experience in IT related study or field.
• Must possess basic knowledge and experience with: Windows 7/8/10
• Microsoft Office suite
• Microsoft Windows Administration tools (AD Users and Computers, DHCP, DNS, Group Policy, Sites and Services, etc.)
• Understanding of basic network concepts
• Understanding of application, desktop, and server virtualization
• Understanding of Desktop Deployment / Imaging
• High School Degree required
Preferred:
• Bachelor’s Degree a plus
• Certifications: CompTIA A+ Certification a plus, MDAA, MCSA
• Windows Server 2008/ 2012/ 2016
• Microsoft Office 365 Admin portal
• Understanding of File Permissions (NTFS & Sharing)
• Associate's Degree or higher preferred
Company:
Local IT company delivering modern IT services across Texas and Oklahoma, from IT consulting and IT support, to cybersecurity and cloud. Founded in 2005, the company is headquartered in Houston, USA, with a team of 201-500 employees. The company is currently Growth Stage.
Centre Technologies is expanding and seeking a new Tier 1 Help Desk Support Technician to join their team. The primary role involves implementing and supporting various IT infrastructure technologies, focusing on matter resolution, client onboarding, and hardware management, while ensuring excellent customer service and documentation.
Responsibilities:
• Problem management and escalation of issues in a timely manner
• Prioritization of tasks and meeting of deadlines, excellent time management skills
• Excellent troubleshooting and assessment skills
• Excellent written/verbal communication skills
• Must be a team player with outstanding customer service skills
• Entry of time sheets, expense reports and documentation on or before deadline
• Keep up-to-date on market trends, theory and new ways of doing things; embrace change
• Assist with change-management activities
• Prepare and deliver complete and concise documentation for all projects
• Present progress reports to immediate supervisor and or Project Manager (if so assigned)
• Help turn business problems into technical solutions
• Manage deployment of equipment in compliance with established technology policies.
• Participate in after-hours on-call schedule serving as initial level of escalation for compute, storage, backup, automation and virtualization issues.
Qualifications:
Required:
• 2+ years experience in IT related study or field.
• Must possess basic knowledge and experience with: Windows 7/8/10
• Microsoft Office suite
• Microsoft Windows Administration tools (AD Users and Computers, DHCP, DNS, Group Policy, Sites and Services, etc.)
• Understanding of basic network concepts
• Understanding of application, desktop, and server virtualization
• Understanding of Desktop Deployment / Imaging
• High School Degree required
Preferred:
• Bachelor’s Degree a plus
• Certifications: CompTIA A+ Certification a plus, MDAA, MCSA
• Windows Server 2008/ 2012/ 2016
• Microsoft Office 365 Admin portal
• Understanding of File Permissions (NTFS & Sharing)
• Associate's Degree or higher preferred
Company:
Local IT company delivering modern IT services across Texas and Oklahoma, from IT consulting and IT support, to cybersecurity and cloud. Founded in 2005, the company is headquartered in Houston, USA, with a team of 201-500 employees. The company is currently Growth Stage.
About Centre Technologies
Sourced by ZipRecruiter
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Houston, TX, US
Year founded
2005