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Problem Manager Jobs in Virginia (NOW HIRING)

Swift

Senior Dev Ops Engineer

Manassas, VA · On-site

$121K - $156K/yr

They are seeking a Senior Dev Ops Engineer to resolve complex problem management issues, support audit processes, and enhance operational efficiency through automation and scripting. Responsibilities ...

Accenuate IT Solutions

SRE ENGINEER/ MANAGER

Reston, VA · On-site

$59.25 - $78.75/hr

... problem management. - Collaborate with development, QA, and operations teams to implement shift-left testing practices (BDD, TDD, Unit, Regression). - Maintain architecture diagrams, knowledge ...

CommIT Enterprises, Inc

Helpdesk Analyst II

Quantico, VA · On-site

$22 - $30.25/hr

Additionally, the Help Desk Analyst will oversee the entire lifecycle of service requests, including incident resolution, problem management, fulfillment, verification, and closure. Established in ...

Orion Solutions

Client Success Manager

Reston, VA · On-site

$55K - $65K/yr

About the Client Success Manager position We're looking for a driven and passionate Client Success ... Excellent organizational, communication, and problem-solving skills. Credentials and Experience

CommIT Enterprises, Inc

Helpdesk Analyst II

Quantico, VA

$22 - $30.25/hr

Additionally, the Help Desk Analyst will oversee the entire lifecycle of service requests, including incident resolution, problem management, fulfillment, verification, and closure. Established in ...

CommIT Enterprises, Inc

Helpdesk Analyst II

Quantico, VA · On-site

$22 - $30.25/hr

Additionally, the Help Desk Analyst will oversee the entire lifecycle of service requests, including incident resolution, problem management, fulfillment, verification, and closure. Established in ...

VCU Health

Application Manager- EHR IT

Richmond, VA · On-site

This position will also manage service delivery and SLAs by guiding incident resolution, problem management, maintenance, and enhancement tickets raised by the end users for assigned applications.

CYNET SYSTEMS

Service Delivery Manager

Richmond, VA · On-site

$60/hr

Strong ITIL Incident, Major Incident, and Problem Management expertise. * Excellent stakeholder communication and crisis management skills. * Strong understanding of retail POS, store infrastructure ...

Saalex

$145K - $200K/yr

Manage and coordinate incident response, problem management, and change management activities. * Provide leadership and oversight to IT staff, including mentoring, performance management, and ...

Saalex

$145K - $200K/yr

Manage and coordinate incident response, problem management, and change management activities. * Provide leadership and oversight to IT staff, including mentoring, performance management, and ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$22 - $30.25/hr

Document, assess, track, and resolve incidents, problems, and service requests according to established Incident and Problem Management processes. • Coordinate with the Customer's Representatives ...

CSV-TAUREAN

Service Desk Lead

Alexandria, VA · On-site

Manage incident, problem, and request fulfillment using ServiceNow. * Supervise technical personnel: scheduling, training, coaching, performance management. * Maintain/update knowledge bases and SOPs.

CSV-Taurean

Service Desk Lead

Alexandria, VA · On-site

Manage incident, problem, and request fulfillment using ServiceNow. * Supervise technical personnel: scheduling, training, coaching, performance management. * Maintain/update knowledge bases and SOPs.

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All JobsProblem JobsProblem Manager JobsProblem Manager Jobs in Virginia

Problem Manager information

See Virginia salary details

$27.8K

$60.9K

$114.5K

How much do problem manager jobs pay per year?

As of Jul 14, 2026, the average yearly pay for problem manager in Virginia is $60,898.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,200.00 and $83,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Problem Manager position, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a Problem Manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

What does a Problem Manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are popular job titles related to Problem Manager jobs in Virginia? For Problem Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Problem Manager jobs in Virginia look for? The top searched job categories for Problem Manager jobs in Virginia are:
What cities in Virginia are hiring for Problem Manager jobs? Cities in Virginia with the most Problem Manager job openings:
Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Virginia as of July 2026, with employment types broken down into 95% Full Time, and 5% Temporary. Highlights an 90% In-person, 5% Hybrid, and 5% Remote job distribution, with an average salary of $60,898 per year, or $29.3 per hour.
Senior Dev Ops Engineer

Senior Dev Ops Engineer

Swift

Manassas, VA • On-site

$121K - $156K/yr

Full-time

Posted 6 days ago

Job description

Job Summary:
Swift is the world’s leading provider of secure financial messaging services, headquartered in Belgium. They are seeking a Senior Dev Ops Engineer to resolve complex problem management issues, support audit processes, and enhance operational efficiency through automation and scripting.
Responsibilities:
• Resolve moderately complex problem management issues by investigating and implementing solutions for systems/operations, including installations, setups, error messages, online transactions, system/application status, testing solutions, and operational procedures in line with service level agreements (SLA’s)
• Assist in supporting audit processes to ensure all audit procedures are followed and adhered to, aiming for no audit findings
• Leverage automation and scripting, particularly with Python, to identify and automate repetitive tasks, enhancing operational efficiency and day-to-day work
• Demonstrate knowledge of CI/CD tools, UNIX/Linux operating systems, Ansible and Playbooks, and ServiceNow. Familiarity with databases and message-based software systems is essential. Experience troubleshooting and debugging technical systems is also required
• Possess basic knowledge of Oracle and other databases, ensuring effective management and troubleshooting
• Document deployment steps and validate in test environments before making them ready for production deployments
• Partner with Application Development teams to build application resiliency, implement service level objectives, and establish end-to-end observability. Participate in agile/scrum or related collaborative workflows
• Troubleshoot and restore system processing during incidents and problems. Participate in on-call rotation as needed to ensure seamless operations
Qualifications:
Required:
• Bachelor’s Degree in Computer Science or related discipline
• 5 - 7 years of hands-on experience contributing to software development teams
• Experience working in a Linux environment
• Proficiency in scripting languages such as Shell, Python, or Perl
• Experience with configuration management tools such as Ansible
• Experience with source code repositories such as GitHub and Bitbucket
• Experience with virtualization technologies such as VMware and KVM
• Familiarity with containerization technologies like Docker and Kubernetes
• Excellent communication skills and ability to work effectively within a team environment
• Ability to analyze complex problems and propose innovative solutions
• Problem Management: Resolve moderately complex problem management issues by investigating and implementing solutions for systems/operations, including installations, setups, error messages, online transactions, system/application status, testing solutions, and operational procedures in line with service level agreements (SLA’s)
• Audit Support: Assist in supporting audit processes to ensure all audit procedures are followed and adhered to, aiming for no audit findings
• Automation and Scripting: Leverage automation and scripting, particularly with Python, to identify and automate repetitive tasks, enhancing operational efficiency and day-to-day work
• Technical Proficiency: Demonstrate knowledge of CI/CD tools, UNIX/Linux operating systems, Ansible and Playbooks, and ServiceNow. Familiarity with databases and message-based software systems is essential. Experience troubleshooting and debugging technical systems is also required
• Database Knowledge: Possess basic knowledge of Oracle and other databases, ensuring effective management and troubleshooting
• Documentation and Validation: Document deployment steps and validate in test environments before making them ready for production deployments
• Collaboration and Resiliency: Partner with Application Development teams to build application resiliency, implement service level objectives, and establish end-to-end observability. Participate in agile/scrum or related collaborative workflows
• Incident Management and On-Call Support: Troubleshoot and restore system processing during incidents and problems. Participate in on-call rotation as needed to ensure seamless operations
Company:
SWIFT is a member-owned cooperative through which the financial world conducts its business operations with speed, certainty and confidence. Founded in 1973, the company is headquartered in La Hulpe, BEL, with a team of 1001-5000 employees. The company is currently Late Stage.

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