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Problem Manager Jobs in Virginia (NOW HIRING)

AO Globe Life

Remote- Entry Level Manager

Richmond, VA · On-site +1

  • Medical

The Opportunity As a Remote Sales Manager, you'll lead a team of dedicated professionals while enjoying the flexibility of working from home. Key Responsibilities * Team Leadership : Guide and ...

AO Globe Life

Remote- Entry Level Manager

Richmond, VA · On-site +1

  • Medical

The Opportunity As a Remote Sales Manager, you'll lead a team of dedicated professionals while enjoying the flexibility of working from home. Key Responsibilities * Team Leadership : Guide and ...

AO Globe Life

Remote- Entry Level Manager

Arlington, VA · On-site +1

  • Medical

The Opportunity As a Remote Sales Manager, you'll lead a team of dedicated professionals while enjoying the flexibility of working from home. Key Responsibilities * Team Leadership : Guide and ...

AO Globe Life

Remote- Entry Level Manager

Richmond, VA · On-site +1

  • Medical

The Opportunity As a Remote Sales Manager, you'll lead a team of dedicated professionals while enjoying the flexibility of working from home. Key Responsibilities * Team Leadership : Guide and ...

AO Globe Life

Remote- Entry Level Manager

Richmond, VA · On-site +1

  • Medical

The Opportunity As a Remote Sales Manager, you'll lead a team of dedicated professionals while enjoying the flexibility of working from home. Key Responsibilities * Team Leadership : Guide and ...

AO Globe Life

Remote- Entry Level Manager

Arlington, VA · On-site +1

  • Medical

The Opportunity As a Remote Sales Manager, you'll lead a team of dedicated professionals while enjoying the flexibility of working from home. Key Responsibilities * Team Leadership : Guide and ...

Accenture

Problem Management 6448356

Richmond, VA · On-site

$50 - $60/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Problem Management Specialist, you will be responsible for leading end to end delivery or a defined component of a contract to meet operational, contractual, and financial commitments. Your role ...

BMNT

Project Lead - H4D Problem Curation

Arlington, VA · On-site

... problem curation pipeline. In this role, you are responsible for guiding sourced military and ... You will manage the execution of key workflow tasks, enforce strict quality assurance, ensure clean ...

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Showing results 21-40

All JobsProblem JobsProblem Manager JobsProblem Manager Jobs in Virginia

Problem Manager information

See Virginia salary details

$27.8K

$60.9K

$114.5K

How much do problem manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for problem manager in Virginia is $60,898.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,200.00 and $83,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and follow ITIL best practices to improve service stability and reduce downtime.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What is a problem manager?

A problem manager is a professional responsible for identifying, analyzing, and resolving the root causes of incidents within an organization’s IT or service environment. They work to prevent recurring issues by implementing solutions and often use ITIL frameworks and tools to manage problem records and coordinate with technical teams.

What job categories do people searching Problem Manager jobs in Virginia look for?

The top searched job categories for Problem Manager jobs in Virginia are:

What cities in Virginia are hiring for Problem Manager jobs?

Cities in Virginia with the most Problem Manager job openings:

Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 12% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $60,898 per year, or $29.3 per hour.

Problem Support Manager

Computer World Services Corp. (CWS)

Ashburn, VA • On-site

Full-time

Re-posted 23 days ago

Job description

Job Summary:
Computer World Services Corp. (CWS) is seeking a Problem Support Manager to lead the problem management function for the U.S. Customs and Border Protection’s Network Operations Center contract. The role involves ensuring the identification and elimination of root causes impacting network availability.
Responsibilities:
• Conduct root cause analysis (RCA) for recurring incidents.
• Maintain and manage problem records in ServiceNow.
• Identify corrective and preventive actions.
• Provide trend analysis reports to CBP stakeholders.
• Coordinate problem review boards and follow-up activities.
Qualifications:
Required:
• 6+ years of experience in problem or network support management.
• Bachelor’s in IT, Engineering, or related field.
• ITIL v3 and CCNA certification.
• Must have favorably passed a full five (5) year background investigation (BI) required by CBP policies and procedures for employment prior to beginning work with CBP.
Preferred:
• CCNP or CompTIA Network+ certification.
• Experience with Federal ITIL processes.
Company:
Computer World Services Corp. is an information technology company specializing in end to end network operations and IT solutions. Founded in 1990, the company is headquartered in Falls Church, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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