Premium Services Manager Jobs (NOW HIRING)

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

The Premium Services Concierge at the PeoplesBank Arena will serve as the primary point of contact for premium guests during events, including Hartford Wolf Pack games, UConn Athletics (basketball and hockey), and concerts. This role is responsible for creating an exceptional and seamless experience for premium clients across our Bunker Suites, Loge Boxes, and Club Seats. Concierges are expected to consistently deliver top-tier customer service with professionalism, courtesy, and attention to detail. As part of the Premium Services team, this position plays a key role in enhancing the game day and event experience within our premium spaces.

This role pays an hourly rate of $20.00-$22.00

Benefits for Part-Time roles: 401(k) Savings Plan, 401(k) matching.

This position will remain open until August 28, 2026.

PeoplesBank Arena is also home to the AHL's Hartford Wolf Pack, the primary developmental affiliate of the New York Rangers. PeoplesBank Arena entertains millions of visitors annually with a variety of concerts, family shows, and ice-skating spectaculars throughout the season. The venue has played host to an extraordinary roster of world-renowned artists, including Sabrina Carpenter, Andrea Bocelli, Bad Bunny, Nicki Minaj, Taylor Swift, Justin Timberlake, Bruce Springsteen, Billy Joel, Pearl Jam, and many others.

• Welcome and assist premium guests in a warm, friendly, and professional manner throughout the event experience.
• Build and maintain strong relationships with key stakeholders throughout the premium seating locations.
• Educate guests on premium amenities, seating areas, and game day or event-specific information.
• Partner closely with the on-site Premium Services Manager to ensure all guest needs are met during events.
• Conduct pre-event walkthroughs to ensure all premium areas (Bunker Suites, Loge Boxes, and Club Seats) are clean, stocked, and event-ready.
• Proactively identify and report any service issues or guest concerns to appropriate personnel for quick resolution.
• Monitor and support entertainment elements in premium spaces, including TVs, video walls, and sound systems.
• Assist guests requiring mobility or accessibility accommodations with appropriate support.
• Uphold all safety, security, and venue policies to ensure a secure and comfortable environment.
• Support the setup and breakdown of premium areas before and after events.
• Collaborate with fellow Guest Services staff and departments to maintain a positive and efficient team environment.
• Complete additional assignments or special projects as needed.

• Outgoing, enthusiastic, and service-oriented with a natural ability to connect with guests.
• Prior experience in customer service, hospitality, or event environments preferred.
• Strong communication and interpersonal skills with a focus on professionalism and guest satisfaction.
• Excellent problem-solving abilities and quick thinking in high-pressure situations.
• Detail-oriented with strong organizational and time management skills.
• Ability to adapt to changing event needs and maintain composure during busy or challenging situations.
• Must be available to work flexible hours, including evenings, weekends, and holidays.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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