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Premium Services Manager Jobs (NOW HIRING)

ASM Global

Banquet Server

Fishers, IN · On-site

$13.50 - $16.75/hr

Premium Services Manager FLSA STATUS: Part-time hourly, Non-Exempt LEGENDS GLOBAL Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully ...

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Premium Services Manager information

What is the difference between Premium Services Manager vs Customer Success Manager?

AspectPremium Services ManagerCustomer Success Manager
CredentialsRelevant certifications in service management, industry-specific knowledgeCustomer relationship management certifications often preferred
Work EnvironmentFocus on high-value clients, service delivery, and premium supportFocus on client retention, onboarding, and satisfaction
Employer & IndustryTypically in tech, telecom, or luxury services sectorsCommon across SaaS, tech, and service industries

The Premium Services Manager primarily oversees high-end client accounts and ensures delivery of premium services, focusing on tailored solutions and client satisfaction. In contrast, the Customer Success Manager concentrates on maintaining long-term client relationships, onboarding, and retention strategies. While both roles aim to enhance client experience, the Premium Services Manager handles more specialized, high-value service delivery, whereas the Customer Success Manager manages broader customer lifecycle management.

What is a premium services manager?

Premium Services Managers are professionals responsible for overseeing high-value client accounts and ensuring exceptional service delivery. They manage relationships with premium or VIP customers, addressing their unique needs and coordinating with internal teams to provide tailored solutions. Their role often includes handling escalations, ensuring client satisfaction, and identifying opportunities to enhance the value of services offered. Premium Services Managers work in industries such as hospitality, travel, entertainment, and technology, where providing a superior customer experience is critical.

What skills and qualifications are needed to be a premium services manager?

To thrive as a Premium Services Manager, you need strong customer service expertise, leadership abilities, and experience in hospitality or client relations, often supported by a relevant degree. Familiarity with CRM systems, reservation and ticketing platforms, and event management software is typically required. Excellent communication, problem-solving, and interpersonal skills help build lasting relationships and ensure client satisfaction. These skills are crucial for delivering high-quality, personalized experiences that drive client retention and business growth.

How does a premium services manager collaborate with other departments to enhance client satisfaction?

A Premium Services Manager works closely with various teams, such as sales, operations, and customer support, to ensure that high-value clients receive seamless and personalized service. They often coordinate with account managers to understand client expectations, relay feedback to product teams for service improvements, and oversee the execution of tailored solutions. Regular cross-departmental meetings and status updates are common, allowing the Premium Services Manager to proactively address potential issues and deliver a superior client experience.
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Premium Services Manager jobs near you
Infographic showing various Premium Services Manager job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution.

Stadium Catering & Premium Services Manager - ShoreTown Ballpark

Compass Group

Lakewood, NJ • On-site

$60K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Compass Group rating

6.4

Company rating: 6.4 out of 10

Based on 1,088 frontline employees who took The Breakroom Quiz

345th of 491 rated business services

Job description

Salary: $60,000-$65,000

This role is located at the ShoreTown Ballpark! Home of the Jersey Shore BlueClaws!!! 

Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self. 

About Levy
The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games. 

Job Summary

The Stadium Catering & Premium Services Manager at ShoreTown Ballpark is responsible for planning, coordinating, and executing catering operations for sporting events, concerts, and private functions at ShoreTown Ballpark. This role will oversee event logistics, staffing coordination, client communication, and operational execution to ensure successful hospitality experiences. The Catering Manager will work closely with culinary leadership, operations teams, and venue partners to maintain Levy service standards while supporting financial and operational goals. 

Daily Tasks

  • Coordinate catering event schedules and timelines
  • Supervise catering staff during setup, service, and breakdown
  • Review banquet event orders and operational requirements
  • Inspect event spaces to ensure readiness and presentation standards
  • Communicate with clients and internal departments regarding event needs
  • Monitor food quality, presentation, and service execution
  • Ensure compliance with health and sanitation standards

Overarching Tasks

  • Develop and maintain strong client relationships
  • Manage labor and operational costs effectively
  • Support recruitment, onboarding, and training efforts
  • Collaborate with culinary and operations leadership on event strategy
  • Maintain inventory and ordering processes
  • Drive continuous operational improvements and guest satisfaction 

Curious about Life at Levy? Check it out: Levy Culture

At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Flexible Time Off Plan
  • Paid Parental Leave
  • Holiday Time Off (varies by site/state)
  • Personal Leave
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. 

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Levy.pdf

Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.


Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.


We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis. 

Levy maintains a drug-free workplace.

Req ID:  1527131

Levy Sector 

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