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Premium Services Manager Jobs (NOW HIRING)

Legends

Premium Seating Manager

Sioux Falls, SD · On-site

$52 - $78/hr

We deliver a fully integrated solution of premium services that keeps our partners front and center ... Manages premium services team during specific events to resolve customer-related issues.

Legends

$52 - $78/hr

We deliver a fully integrated solution of premium services that keeps our partners front and center ... Manages premium services team during specific events to resolve customer-related issues.

AEG

Premium Seating Manager

Sioux Falls, SD · On-site

We deliver a fully integrated solution of premium services that keeps our partners front and center ... Manages premium services team during specific events to resolve customer-related issues.

Denny Sanford PREMIER Center

$55 - $80/hr

Premium Seating Manager DEPARTMENT: Premium Seating REPORTS TO: General Manager FLSA STATUS ... We deliver a fully integrated solution of premium services that keeps our partners front and center ...

New

ComEd Rec Center

$65 - $90/hr

Premium Seating Manager DEPARTMENT: Premium Seating REPORTS TO: General Manager FLSA STATUS ... We deliver a fully integrated solution of premium services that keeps our partners front and center ...

New

ASM Global

Premium Seating Manager

Sioux Falls, SD · On-site

We deliver a fully integrated solution of premium services that keeps our partners front and center ... Manages premium services team during specific events to resolve customer-related issues.

ASM Global

Premium Seating Manager

Sioux Falls, SD · On-site

We deliver a fully integrated solution of premium services that keeps our partners front and center ... Manages premium services team during specific events to resolve customer-related issues.

ComEd Rec Center

Premium Seating Manager

Sioux Falls, SD · On-site

$65 - $90/hr

Premium Seating Manager DEPARTMENT: Premium Seating REPORTS TO: General Manager FLSA STATUS ... We deliver a fully integrated solution of premium services that keeps our partners front and center ...

New

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Premium Services Manager information

What is a premium services manager?

Premium Services Managers are professionals responsible for overseeing high-value client accounts and ensuring exceptional service delivery. They manage relationships with premium or VIP customers, addressing their unique needs and coordinating with internal teams to provide tailored solutions. Their role often includes handling escalations, ensuring client satisfaction, and identifying opportunities to enhance the value of services offered. Premium Services Managers work in industries such as hospitality, travel, entertainment, and technology, where providing a superior customer experience is critical.

What skills and qualifications are needed to be a premium services manager?

To thrive as a Premium Services Manager, you need strong customer service expertise, leadership abilities, and experience in hospitality or client relations, often supported by a relevant degree. Familiarity with CRM systems, reservation and ticketing platforms, and event management software is typically required. Excellent communication, problem-solving, and interpersonal skills help build lasting relationships and ensure client satisfaction. These skills are crucial for delivering high-quality, personalized experiences that drive client retention and business growth.

How does a premium services manager collaborate with other departments to enhance client satisfaction?

A Premium Services Manager works closely with various teams, such as sales, operations, and customer support, to ensure that high-value clients receive seamless and personalized service. They often coordinate with account managers to understand client expectations, relay feedback to product teams for service improvements, and oversee the execution of tailored solutions. Regular cross-departmental meetings and status updates are common, allowing the Premium Services Manager to proactively address potential issues and deliver a superior client experience.

What is the difference between Premium Services Manager vs Customer Success Manager?

AspectPremium Services ManagerCustomer Success Manager
CredentialsRelevant certifications in service management, industry-specific knowledgeCustomer relationship management certifications often preferred
Work EnvironmentFocus on high-value clients, service delivery, and premium supportFocus on client retention, onboarding, and satisfaction
Employer & IndustryTypically in tech, telecom, or luxury services sectorsCommon across SaaS, tech, and service industries

The Premium Services Manager primarily oversees high-end client accounts and ensures delivery of premium services, focusing on tailored solutions and client satisfaction. In contrast, the Customer Success Manager concentrates on maintaining long-term client relationships, onboarding, and retention strategies. While both roles aim to enhance client experience, the Premium Services Manager handles more specialized, high-value service delivery, whereas the Customer Success Manager manages broader customer lifecycle management.

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Premium Services Manager jobs near you
Infographic showing various Premium Services Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution.

Assistant General Manager - Premium Services (DET)

Midwest Shooting Center

Detroit, MI • On-site

$50K - $60K/yr

Full-time

Medical, Dental, Vision

Re-posted 13 days ago

Job description

Assistant General Manager
Premium Services
Midwest Shooting Center
Full-time | $50,000-$60,000 per year (base + performance incentives)
About Us
Midwest Shooting Center is redefining the modern shooting range experience through professionalism, hospitality, and a focus on safety and service. With multiple locations and a growing member base, we are building a customer-first culture that sets the standard in our industry.
Position Overview
As a Premium Services Manager, you'll lead all aspects of member and training client care. From onboarding and account management to issue resolution and retention, you'll ensure every client and member interaction is handled with accuracy, responsiveness, and care. You'll also coach and support your team to deliver consistent, high-quality service that keeps members engaged and loyal.
What You'll Do
  • Oversee all account management processes including onboarding, freezes, payments, delinquency, cancellations, and renewals.
  • Manage the training client experience, ensuring sessions are scheduled, delivered, and supported effectively
  • Coach and support instructor to uphold Safety, consistency, and professionalism in every training session.
  • Respond quickly to member inquiries and concerns, providing proactive and professional solutions.
  • Track and analyze key metrics such as retention, delinquency, and satisfaction to identify improvement opportunities.
  • Drive member retention and satisfaction through exceptional service standards.
  • Partner with Sales and Retail/Range teams to ensure smooth handoffs and cross-department collaboration.
  • Conduct regular team meetings, performance reviews, and service audits to maintain accountability and alignment.

What Success Looks Like
  • Members and training clients remain active and engaged long-term.
  • Accounts are accurate, compliant, and efficiently managed.
  • Member and client issues are resolved promptly and effectively.
  • Online reviews and NPS (Net Promoter Score) consistently reflect exceptional service.
  • Collaboration between departments enhances the overall guest experience.

Who You Are
  • Highly responsive and customer-service oriented.
  • Excellent communicator and empathetic problem-solver.
  • Organized, detail-driven, and capable of managing multiple priorities.
  • Experienced in coaching and developing front-line service staff.
  • Collaborative, professional, and comfortable working across departments.

Compensation & Benefits
  • Annual salary range: $50,000-$60,000, depending on experience and performance.
  • Performance-based incentives.
  • Health, dental, and vision insurance.
  • Employee discounts on products, services, and training.
  • Career growth opportunities within a rapidly expanding company.

Join the Midwest Shooting Center Team
If you're passionate about delivering exceptional service, developing people, and creating long-term customer loyalty, we want to hear from you. Apply today to become a Customer Service Manager with Midwest Shooting Center.

Apply