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Premium Services Jobs (NOW HIRING)

AEG

Premium Services Manager

Charlotte, NC · On-site

Premium Services Manager Department: Premium Reports To : Director - Premium Services Status: Full-Time (Exempt) Position Summary: The Premium Services Manager leads the strategy, retention, and ...

Aramark

Premium Services Manager

Boston, MA · On-site

$65K - $75K/yr

The Premium Services & Catering Manager is a leadership position responsible for all aspects of premium seating solutions, special events, and catering at Boston University's Agganis Arena. This ...

Aramark

Premium Services Manager

Boston, MA · On-site

$65K - $75K/yr

The Premium Services & Catering Manager is a leadership position responsible for all aspects of premium seating solutions, special events, and catering at Boston University's Agganis Arena. This ...

Aramark Corporation

$65 - $75/hr

The Premium Services & Catering Manager is a leadership position responsible for all aspects of premium seating solutions, special events, and catering at Boston University's Agganis Arena. This ...

Aramark Corporation

Premium Services Manager

Boston, MA · On-site

$65 - $75/hr

The Premium Services & Catering Manager is a leadership position responsible for all aspects of premium seating solutions, special events, and catering at Boston University's Agganis Arena. This ...

Aramark

Premium Services Manager

Boston, MA

$65K - $75K/yr

The Premium Services & Catering Manager is a leadership position responsible for all aspects of premium seating solutions, special events, and catering at Boston University's Agganis Arena. This ...

Aramark

Premium Services Manager

Boston, MA · On-site

$65K - $75K/yr

The Premium Services & Catering Manager is a leadership position responsible for all aspects of premium seating solutions, special events, and catering at Boston University's Agganis Arena. This ...

cp87

Manager - Premium Services - TSE

Charlotte, NC · On-site

Premium Services Manager Department: Premium Reports To : Director - Premium Services Status: Full-Time (Exempt) Position Summary: The Premium Services Manager leads the strategy, retention, and ...

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Premium Services information

See salary details

$25K

$55.4K

$66K

How much do premium services jobs pay per year?

As of Sep 7, 2026, the average yearly pay for premium services in the United States is $55,419.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,500.00 and $60,500.00 per year, depending on experience, location, and employer.

What is a premium services job?

Premium Services jobs typically refer to roles that focus on providing high-quality, specialized assistance or experiences to clients or customers. These roles are often found in industries like hospitality, travel, entertainment, or corporate services, where personalized attention and exclusive offerings are key. Responsibilities may include managing VIP clients, handling special requests, ensuring customer satisfaction, and coordinating luxury services. Strong communication skills, discretion, and a customer-focused mindset are important in these positions.

How does a premium services professional typically collaborate with other departments to enhance client satisfaction?

Premium Services professionals often work closely with sales, customer support, and operations teams to ensure that high-value clients receive tailored solutions and prompt service. They may coordinate with technical teams to resolve client issues quickly or partner with marketing to create exclusive experiences. Effective communication and cross-departmental collaboration are key, as they help deliver a seamless, elevated experience that meets or exceeds client expectations.

What are the key skills and qualifications needed to thrive in a premium services role, and why are they important?

To thrive in a Premium Services role, you need a solid background in customer service, problem-solving abilities, and an understanding of the company's products or services, often supported by relevant experience or training. Familiarity with CRM platforms, ticketing systems, and communication tools is typically required to manage client interactions efficiently. Outstanding interpersonal skills, attention to detail, and the ability to anticipate and exceed client expectations set top performers apart. These skills ensure the delivery of personalized, high-quality service that fosters client loyalty and satisfaction.

What is the difference between Premium Services vs Customer Support Specialist?

FeaturePremium ServicesCustomer Support Specialist
CredentialsMay require advanced certifications or specialized trainingTypically requires customer service or support certifications
Work EnvironmentHigh-touch, personalized service environmentCall centers, help desks, or online support platforms
Employer & Industry UsageUsed in service-oriented industries offering premium packagesCommon across retail, tech, and service sectors
Search & Comparison IntentLooking for premium, personalized support optionsSeeking general customer support roles or assistance

Premium Services typically involve specialized, high-level support with advanced credentials, focusing on personalized customer experiences. Customer Support Specialists handle standard support tasks in various industries. The main difference lies in the level of service, credentials required, and the environment in which they operate.

More about Premium Services jobs

What are the most commonly searched types of Premium Services jobs?

The most popular types of Premium Services jobs are:

What states have the most Premium Services jobs?

States with the most job openings for Premium Services jobs include:

What job categories do people searching Premium Services jobs look for?

The top searched job categories for Premium Services jobs are:

Premium Services jobs near you
Infographic showing various Premium Services job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $55,419 per year, or $26.6 per hour.

Premium Services Manager

AEG

Charlotte, NC • On-site

Full-time

Re-posted 5 days ago

Key responsibilities

  • Lead the retention, revenue growth, and overall success of Tepper Sports & Entertainment's premium membership portfolio.

  • Develop and lead a high-performing Premium Services team while supporting premium product growth and stadium transformation initiatives.

  • Serve as a strategic business leader by utilizing member insights and operational analytics to influence retention strategies and enhance premium offerings.

Job description

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
Position: Premium Services Manager
Department: Premium
Reports To: Director - Premium Services
Status: Full-Time (Exempt)
Position Summary:
The Premium Services Manager leads the strategy, retention, and growth of Tepper Sports & Entertainment's premium membership portfolio while delivering exceptional experiences for some of the organization's most valued members and partners. Reporting to the Director of Premium Services, this role will help guide the evolution of the premium business through stadium renovations, new premium offerings, enhanced member benefits, and innovative hospitality experiences designed to redefine the future of Bank of America Stadium.
Primary Responsibilities
  • Lead the retention, revenue growth, and overall success of Tepper Sports & Entertainment's premium membership portfolio, driving renewal performance, member engagement, and long-term account value.
  • Develop and lead a high-performing Premium Services team while partnering cross-functionally to support premium product growth, stadium transformation initiatives, and the delivery of best-in-class hospitality experiences.
  • Serve as a strategic business leader, utilizing member insights, operational analytics, and industry trends to influence retention strategies, enhance premium offerings, and support the continued growth of a multi-million-dollar premium hospitality business.

Qualifications
  • 6+ years of experience in premium services, hospitality, account management, customer success, business development, or sports and entertainment.
  • Proven success managing high-value client relationships, driving retention, and supporting revenue growth.
  • Experience leading, developing, and holding teams accountable to clear goals and service standards.
  • Highly organized, strategic, and detail-oriented with strong follow-through and operational discipline.
  • Strong business acumen with the ability to analyze trends, identify opportunities, and drive results.
  • Exceptional communication, relationship-building, and problem-solving skills.
  • Experience with CRM and ticketing platforms such as Salesforce, KORE, Archtics, Ticketmaster, or similar systems preferred.
  • Ability to work evenings, weekends, and holidays as required by the event schedule.

Skills & Competencies
  • Excellent organizational skills and attention to detail
  • Exceptional organizational, communication, and leadership skills.
  • Ability to thrive in a fast-paced environment while managing multiple priorities.
  • Demonstrated sound judgment, professionalism, and accountability.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • Commitment to the values and standards of Tepper Sports & Entertainment.

Work Environment
  • This job operates in a professional office environment (mostly office environment, outside in a stadium facility at times which may include inclement weather conditions).

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
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About AEG

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1992

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