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Premium Services Manager Jobs (NOW HIRING)

ASM Global

Premium Services Manager

Fishers, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Premium Services Manager DEPARTMENT: Food& Beverage REPORTSTO: Directorof Food & Beverage FLSA STATUS: Salaried Exempt LEGENDS GLOBAL Legends Global is the premier partnertothe world's greatest live ...

Midwest Shooting Center

Premium Services Manager

Sylvania, OH · On-site

$50K - $60K/yr

  • Medical

  • Dental

  • Vision

Premium Services Manager Midwest Shooting Center Full-time | $50,000-$60,000 per year (base + performance incentives) About Us Midwest Shooting Center is redefining the modern shooting range ...

ASM Global

Premium Services Manager

Fishers, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Premium Services Manager DEPARTMENT: Food & Beverage REPORTS TO: Director of Food & Beverage FLSA STATUS: Salaried Exempt LEGENDS GLOBAL Legends Global is the premier partner to the world's greatest ...

Midwest Shooting Center

Premium Services Manager

Lima, OH · On-site

$50K - $60K/yr

  • Medical

  • Dental

  • Vision

Premium Services Manager Midwest Shooting Center Full-time | $50,000-$60,000 per year (base + performance incentives) About Us Midwest Shooting Center is redefining the modern shooting range ...

cp87

Manager - Premium Services - TSE

Charlotte, NC · On-site

Premium Services Manager Department: Premium Reports To : Director - Premium Services Status: Full-Time (Exempt) Position Summary: The Premium Services Manager leads the strategy, retention, and ...

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Premium Services Manager information

What is the difference between Premium Services Manager vs Customer Success Manager?

AspectPremium Services ManagerCustomer Success Manager
CredentialsRelevant certifications in service management, industry-specific knowledgeCustomer relationship management certifications often preferred
Work EnvironmentFocus on high-value clients, service delivery, and premium supportFocus on client retention, onboarding, and satisfaction
Employer & IndustryTypically in tech, telecom, or luxury services sectorsCommon across SaaS, tech, and service industries

The Premium Services Manager primarily oversees high-end client accounts and ensures delivery of premium services, focusing on tailored solutions and client satisfaction. In contrast, the Customer Success Manager concentrates on maintaining long-term client relationships, onboarding, and retention strategies. While both roles aim to enhance client experience, the Premium Services Manager handles more specialized, high-value service delivery, whereas the Customer Success Manager manages broader customer lifecycle management.

What is a premium services manager?

Premium Services Managers are professionals responsible for overseeing high-value client accounts and ensuring exceptional service delivery. They manage relationships with premium or VIP customers, addressing their unique needs and coordinating with internal teams to provide tailored solutions. Their role often includes handling escalations, ensuring client satisfaction, and identifying opportunities to enhance the value of services offered. Premium Services Managers work in industries such as hospitality, travel, entertainment, and technology, where providing a superior customer experience is critical.

What skills and qualifications are needed to be a premium services manager?

To thrive as a Premium Services Manager, you need strong customer service expertise, leadership abilities, and experience in hospitality or client relations, often supported by a relevant degree. Familiarity with CRM systems, reservation and ticketing platforms, and event management software is typically required. Excellent communication, problem-solving, and interpersonal skills help build lasting relationships and ensure client satisfaction. These skills are crucial for delivering high-quality, personalized experiences that drive client retention and business growth.

How does a premium services manager collaborate with other departments to enhance client satisfaction?

A Premium Services Manager works closely with various teams, such as sales, operations, and customer support, to ensure that high-value clients receive seamless and personalized service. They often coordinate with account managers to understand client expectations, relay feedback to product teams for service improvements, and oversee the execution of tailored solutions. Regular cross-departmental meetings and status updates are common, allowing the Premium Services Manager to proactively address potential issues and deliver a superior client experience.
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Premium Services Manager jobs near you
Infographic showing various Premium Services Manager job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution.

Premium Services Manager

Midwest Shooting Center

Sylvania, OH • On-site

$50K - $60K/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Premium Services Manager

Midwest Shooting Center
Full-time | $50,000–$60,000 per year (base + performance incentives)

About Us

Midwest Shooting Center is redefining the modern shooting range experience through professionalism, hospitality, and a focus on safety and service. With multiple locations and a growing member base, we are building a customer-first culture that sets the standard in our industry.

Position Overview

As a Premium Services Manager, you’ll lead all aspects of member and training client care. From onboarding and account management to issue resolution and retention, you’ll ensure every client and member interaction is handled with accuracy, responsiveness, and care. You’ll also coach and support your team to deliver consistent, high-quality service that keeps members engaged and loyal.

What You’ll Do

* Oversee all account management processes including onboarding, freezes, payments, delinquency, cancellations, and renewals.

* Manage the training client experience, ensuring sessions are scheduled, delivered, and supported effectively.

* Coach and support instructors to uphold safety, consistency, and professionalism in every training session.

* Respond quickly to member inquiries and concerns, providing proactive and professional solutions.

* Track and analyze key metrics such as retention, delinquency, and satisfaction to identify improvement opportunities.

* Drive

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