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Premium Services Manager Jobs (NOW HIRING)

AEG

Premium Services Manager

Charlotte, NC · On-site

Premium Services Manager Department: Premium Reports To : Director - Premium Services Status: Full-Time (Exempt) Position Summary: The Premium Services Manager leads the strategy, retention, and ...

Aramark

Premium Services Manager

Boston, MA · On-site

$65K - $75K/yr

The Premium Services & Catering Manager is a leadership position responsible for all aspects of premium seating solutions, special events, and catering at Boston University's Agganis Arena. This ...

Aramark

Premium Services Manager

Boston, MA · On-site

$65K - $75K/yr

The Premium Services & Catering Manager is a leadership position responsible for all aspects of premium seating solutions, special events, and catering at Boston University's Agganis Arena. This ...

Aramark Corporation

$65 - $75/hr

The Premium Services & Catering Manager is a leadership position responsible for all aspects of premium seating solutions, special events, and catering at Boston University's Agganis Arena. This ...

New

Aramark Corporation

Premium Services Manager

Boston, MA · On-site

$65 - $75/hr

The Premium Services & Catering Manager is a leadership position responsible for all aspects of premium seating solutions, special events, and catering at Boston University's Agganis Arena. This ...

New

Aramark

Premium Services Manager

Boston, MA · On-site

$65K - $75K/yr

The Premium Services & Catering Manager is a leadership position responsible for all aspects of premium seating solutions, special events, and catering at Boston University's Agganis Arena. This ...

Aramark

Premium Services Manager

Boston, MA · On-site

$65K - $75K/yr

The Premium Services & Catering Manager is a leadership position responsible for all aspects of premium seating solutions, special events, and catering at Boston University's Agganis Arena. This ...

cp87

Manager - Premium Services - TSE

Charlotte, NC · On-site

Premium Services Manager Department: Premium Reports To : Director - Premium Services Status: Full-Time (Exempt) Position Summary: The Premium Services Manager leads the strategy, retention, and ...

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Premium Services Manager information

What is a premium services manager?

Premium Services Managers are professionals responsible for overseeing high-value client accounts and ensuring exceptional service delivery. They manage relationships with premium or VIP customers, addressing their unique needs and coordinating with internal teams to provide tailored solutions. Their role often includes handling escalations, ensuring client satisfaction, and identifying opportunities to enhance the value of services offered. Premium Services Managers work in industries such as hospitality, travel, entertainment, and technology, where providing a superior customer experience is critical.

What skills and qualifications are needed to be a premium services manager?

To thrive as a Premium Services Manager, you need strong customer service expertise, leadership abilities, and experience in hospitality or client relations, often supported by a relevant degree. Familiarity with CRM systems, reservation and ticketing platforms, and event management software is typically required. Excellent communication, problem-solving, and interpersonal skills help build lasting relationships and ensure client satisfaction. These skills are crucial for delivering high-quality, personalized experiences that drive client retention and business growth.

How does a premium services manager collaborate with other departments to enhance client satisfaction?

A Premium Services Manager works closely with various teams, such as sales, operations, and customer support, to ensure that high-value clients receive seamless and personalized service. They often coordinate with account managers to understand client expectations, relay feedback to product teams for service improvements, and oversee the execution of tailored solutions. Regular cross-departmental meetings and status updates are common, allowing the Premium Services Manager to proactively address potential issues and deliver a superior client experience.

What is the difference between Premium Services Manager vs Customer Success Manager?

AspectPremium Services ManagerCustomer Success Manager
CredentialsRelevant certifications in service management, industry-specific knowledgeCustomer relationship management certifications often preferred
Work EnvironmentFocus on high-value clients, service delivery, and premium supportFocus on client retention, onboarding, and satisfaction
Employer & IndustryTypically in tech, telecom, or luxury services sectorsCommon across SaaS, tech, and service industries

The Premium Services Manager primarily oversees high-end client accounts and ensures delivery of premium services, focusing on tailored solutions and client satisfaction. In contrast, the Customer Success Manager concentrates on maintaining long-term client relationships, onboarding, and retention strategies. While both roles aim to enhance client experience, the Premium Services Manager handles more specialized, high-value service delivery, whereas the Customer Success Manager manages broader customer lifecycle management.

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Premium Services Manager jobs near you
Infographic showing various Premium Services Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution.

Premium Services Manager

AEG

Charlotte, NC • On-site

Full-time

Re-posted 5 days ago

Key responsibilities

  • Lead the retention, revenue growth, and overall success of Tepper Sports & Entertainment's premium membership portfolio.

  • Develop and lead a high-performing Premium Services team while supporting premium product growth and stadium transformation initiatives.

  • Serve as a strategic business leader by utilizing member insights and operational analytics to influence retention strategies and enhance premium offerings.

Job description

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
Position: Premium Services Manager
Department: Premium
Reports To: Director - Premium Services
Status: Full-Time (Exempt)
Position Summary:
The Premium Services Manager leads the strategy, retention, and growth of Tepper Sports & Entertainment's premium membership portfolio while delivering exceptional experiences for some of the organization's most valued members and partners. Reporting to the Director of Premium Services, this role will help guide the evolution of the premium business through stadium renovations, new premium offerings, enhanced member benefits, and innovative hospitality experiences designed to redefine the future of Bank of America Stadium.
Primary Responsibilities
  • Lead the retention, revenue growth, and overall success of Tepper Sports & Entertainment's premium membership portfolio, driving renewal performance, member engagement, and long-term account value.
  • Develop and lead a high-performing Premium Services team while partnering cross-functionally to support premium product growth, stadium transformation initiatives, and the delivery of best-in-class hospitality experiences.
  • Serve as a strategic business leader, utilizing member insights, operational analytics, and industry trends to influence retention strategies, enhance premium offerings, and support the continued growth of a multi-million-dollar premium hospitality business.

Qualifications
  • 6+ years of experience in premium services, hospitality, account management, customer success, business development, or sports and entertainment.
  • Proven success managing high-value client relationships, driving retention, and supporting revenue growth.
  • Experience leading, developing, and holding teams accountable to clear goals and service standards.
  • Highly organized, strategic, and detail-oriented with strong follow-through and operational discipline.
  • Strong business acumen with the ability to analyze trends, identify opportunities, and drive results.
  • Exceptional communication, relationship-building, and problem-solving skills.
  • Experience with CRM and ticketing platforms such as Salesforce, KORE, Archtics, Ticketmaster, or similar systems preferred.
  • Ability to work evenings, weekends, and holidays as required by the event schedule.

Skills & Competencies
  • Excellent organizational skills and attention to detail
  • Exceptional organizational, communication, and leadership skills.
  • Ability to thrive in a fast-paced environment while managing multiple priorities.
  • Demonstrated sound judgment, professionalism, and accountability.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • Commitment to the values and standards of Tepper Sports & Entertainment.

Work Environment
  • This job operates in a professional office environment (mostly office environment, outside in a stadium facility at times which may include inclement weather conditions).

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
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About AEG

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1992

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