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Church's Texas Chicken

Employee Job Description

Job Title: POS Project Manager

Reports To: Senior Manager, IT Programs and Projects

Department: Information Technology

Location: On-Site - Atlanta, G

Revised: May 2026

Job Summary:

The POS, Project Manager is responsible for leading the concurrent deployment of point of sale (POS) hardware upgrades, payment device upgrades, and back of house (BOH) software migrations across approximately 770 Church's Texas Chicken Corporate and Franchise locations. The POS program centers on a hardware refresh across the full store portfolio, replacing aging terminal infrastructure and payment devices with new equipment in a coordinated, wave-based deployment. The BOH program runs concurrently and is a software platform migration requiring structured change management, franchisee engagement, and rigorous cutover planning to minimize operational disruption. Both programs involve Corporate and Franchise locations, making franchisee relationship management and clear, proactive communication core requirements of the role. The POS, Project Manager works closely with the Senior Director of Restaurant Technology, the Director of Store Technology Support, technology vendors, field operations teams, and franchise partners. Based on-site at the Church's Texas Chicken corporate headquarters in Atlanta, Georgia, with moderate travel to restaurant locations as needed.

Key Duties/Responsibilities:

• Own end-to-end project management for concurrent POS hardware upgrade and BOH software migration programs across approximately 770 Corporate and Franchise QSR locations - maintaining integrated program plans, milestone schedules, dependency maps, risk logs, and issue trackers that provide real-time visibility into deployment status for both workstreams simultaneously.
• Design and manage a wave-based deployment cadence for POS hardware and payment device upgrades, coordinating vendor installation teams, equipment logistics, store scheduling, and pre- and post-installation validation across Corporate and Franchise locations at the pace and volume required to hit program milestones.
• Lead BOH software migration planning and execution - developing cutover playbooks, rollback procedures, pre-migration readiness checklists, and post-migration support protocols that minimize restaurant operational disruption and ensure franchisee and operator confidence throughout the transition.
• Track, prioritize, and drive resolution of software enhancements and defects required to meet upgrade readiness standards across POS, BOH, and payment device platforms - maintaining a structured defect and enhancement log, coordinating with software vendors on fix timelines and release schedules, escalating items that risk blocking deployment waves, and ensuring no location goes live until all prerequisite platform requirements have been met and validated.
• Manage all technology deployment vendors, holding them accountable to installation schedules, quality standards, and issue resolution SLAs - conducting regular performance reviews, escalating failures proactively, and driving corrective action before vendor delays cascade into program-level risk.
• Serve as the primary program communications owner - developing and delivering audience-appropriate status reports, deployment readiness updates, and escalation communications for the Senior Manager of IT Programs and Projects, restaurant technology leadership, field operations teams, and franchise partners on a defined, reliable cadence.
• Engage directly with franchise partners and franchisee technology contacts throughout both programs, managing deployment scheduling, communicating change impacts, addressing concerns, and building the trust and cooperation that large-scale franchise technology programs require to succeed.
• Identify, log, and drive resolution of deployment blockers, technical issues, and scope risks across both programs - bringing a solutions-first mentality to every obstacle and escalating with a recommended path forward rather than just a problem statement.
• Capture and maintain deployment metrics, completion rates, open issue counts, and lessons learned across both programs, using data to inform wave planning decisions, vendor performance conversations, and program status reporting to senior leadership.

Position Requirements (Education, Qualifications, Experience): (Include 7-10 bullets)

• Bachelor's Degree in Information Technology, Business, Project Management, or a related field (or equivalent experience).
• Demonstrated, hands-on experience leading large-scale POS hardware deployment programs in a multi-unit QSR or retail environment - candidates must be able to speak specifically to prior programs of comparable scope (hundreds of locations) and describe the methods, tools, and lessons that made them successful.
• Proven experience managing restaurant or retail BOH software migrations, including cutover planning, franchisee or operator readiness, rollback protocols, and post-migration support management in a live restaurant environment.
• Experience managing concurrent technology programs across both Corporate and Franchise locations, with a strong understanding of the franchise relationship dynamic and the additional communication, scheduling, and change management discipline that franchise deployments require.
• Strong vendor management skills - demonstrated experience coordinating and holding accountable multiple hardware installation vendors, software deployment partners, and logistics providers across geographically distributed, high-volume deployment programs.
• Proficient in project and portfolio management tools such as Monday.com, Smartsheet, Microsoft Project, or equivalent; proven ability to build and maintain detailed deployment plans that track wave completion, store status, open issues, and risk at the individual location level across a 700+ store portfolio.
• Outstanding written and verbal communication skills, with a demonstrated ability to produce clear, concise, audience-appropriate status reports and present program health confidently to leadership, operations stakeholders, and franchise partners.
• Direct, proactive, solutions-oriented approach to issue resolution - a track record of identifying deployment problems early, confronting them directly, and driving them to closure without allowing issues to linger and compound into program-level failures.
• Familiarity with QSR restaurant operations and the operational implications of POS and BOH technology changes on restaurant staff, service times, and guest experience is strongly preferred.
• Strong working familiarity with in-store restaurant technology infrastructure including POS terminals, payment devices, BOH servers, network hardware, firewalls, wireless access points, and structured cabling - sufficient to credibly coordinate installation activities, identify hardware readiness gaps, and troubleshoot deployment issues alongside vendors and field technicians.

Competencies:

Managing Execution - Drives two concurrent, high-volume deployment programs with unwavering discipline - maintaining detailed plans, tracking completion at the store level, managing vendor performance, and delivering against wave milestones without losing accuracy or momentum across either workstream.

Deployment Expertise - Brings genuine been-there-done-that credibility from prior large-scale POS hardware and BOH software deployments. Knows where programs of this type break down, anticipates the failure modes, and applies proven methods to prevent them before they materialize.

Communication - Communicates deployment status, risks, and decisions clearly and proactively to every audience - from vendor installation teams and field operators to franchise partners and senior technology leadership. Never lets stakeholders be surprised by program developments.

Franchise Partner Management - Understands and respects the franchise relationship. Earns franchisee trust through reliability, transparency, and genuine responsiveness, building the cooperation that makes large-scale franchise technology programs succeed where they otherwise stall.

Conflict Resolution & Issue Drive - Surfaces deployment blockers early, confronts them directly, and drives them to resolution with urgency and professionalism. Brings a recommended path forward to every escalation and refuses to let issues linger unresolved while the program clock runs.

Attention to Detail -Maintains store-level deployment tracking accuracy across a 770-location portfolio running two concurrent programs. Knows the status of every wave, every open issue, and every at-risk location at any given moment.

Adaptability - Remains effective when installation delays, vendor capacity issues, franchisee scheduling conflicts, or technical surprises disrupt wave plans. Re-sequences quickly, communicates changes clearly, and keeps overall program momentum intact.

Problem Solving - Diagnoses deployment problems - whether technical, logistical, or organizational - quickly and accurately and drives to practical resolution without waiting for direction. Applies structured thinking to complex, multi-variable deployment challenges and brings a solution, not just an escalation, every time an issue surfaces.

Physical Requirements:

Employees must be able to perform the essential functions of the position with or without reasonable accommodation.

Travel: Up to 25%

1. If you're hungry for a career that's fun, fast-paced and loaded with opportunity, then you've come to the right place. At Church's, we're not your typical quick service restaurant. We make real comfort food that makes a difference in peoples' lives. And for over 60 years, our restaurant has been a place where hard-working people can get ahead and go on to do amazing things by serving others.

2. Church's Chicken is an equal employment opportunity employer and makes hiring and employment decisions without regard to race, color, religion sex, national origin, age, disability, genetic information or any other factor prohibited by applicable law.