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Pos Support Manager Jobs in Indiana (NOW HIRING)

Do it Best

Rental/Service Manager

Ossian, IN · On-site

$15 - $21/hr

Preparing rental forms from a POS and explaining and scheduling rental equipment and rental fees to ... In addition to supporting customer needs, they are responsible for the day-to-day operation ...

Michaels Stores, Inc.

sales manager

Clarksville, IN · On-site

The Sales Manager supports the achievement of key sales and service KPIs through effective ... Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions ...

Michaels Stores

sales manager

Clarksville, IN · On-site

The Sales Manager supports the achievement of key sales and service KPIs through effective ... Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions ...

New

Michaels Stores

Sales Manager

Merrillville, IN · On-site

The Sales Manager supports the achievement of key sales and service KPIs through effective ... Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions ...

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Pos Support Manager information

What is a POS Support Manager?

A POS (Point of Sale) Support Manager is responsible for overseeing the support and maintenance of POS systems in retail or hospitality environments. They manage a team that troubleshoots technical issues, coordinates software or hardware updates, and ensures smooth operations for payment and transaction processing. The role often involves collaborating with IT, vendors, and store staff to resolve problems quickly and improve system reliability. Additionally, POS Support Managers may provide training, develop support procedures, and monitor system performance to deliver excellent customer service.

What are the key skills and qualifications needed to thrive as a POS Support Manager?

To thrive as a POS Support Manager, you need a solid understanding of point-of-sale systems, troubleshooting, and IT support principles, often supported by a degree in information technology or related fields. Familiarity with POS hardware/software, ticketing systems, and certifications like CompTIA A+ or ITIL are commonly required. Strong leadership, communication, and problem-solving skills help manage support teams and resolve client issues efficiently. These abilities are crucial to ensure seamless POS operations, minimize downtime, and maintain high customer satisfaction.

What are some common challenges faced by a POS Support Manager, and how can they be addressed?

A POS Support Manager often faces challenges such as ensuring quick resolution of technical issues, managing diverse team skillsets, and keeping up with evolving POS technologies. Effective communication and prioritization are key to balancing urgent troubleshooting with long-term system improvements. Building strong relationships with vendors and internal stakeholders also helps streamline escalations and ensures consistent service delivery. Continuous training and fostering a collaborative team environment can further mitigate these challenges.

What is the difference between Pos Support Manager vs POS Technician?

AspectPos Support ManagerPOS Technician
CredentialsIT or retail management certifications, experience in POS systemsTechnical certifications in POS hardware/software, troubleshooting skills
Work EnvironmentSupervisory role in retail or hospitality settings, overseeing support teamsHands-on technical work, repairing and maintaining POS hardware/software
Employer & IndustryRetail chains, restaurants, hospitality industryPOS hardware/software providers, retail and hospitality sectors

The Pos Support Manager primarily oversees POS support teams, manages system issues, and ensures smooth operations, requiring management and technical knowledge. In contrast, the POS Technician focuses on the technical repair and maintenance of POS hardware and software. Both roles are essential in retail and hospitality environments but differ in responsibilities and skill sets.

What are the most commonly searched types of Pos Support jobs in Indiana?

The most popular types of Pos Support jobs in Indiana are:

What are popular job titles related to Pos Support Manager jobs in Indiana?

For Pos Support Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Pos Support Manager jobs in Indiana look for?

The top searched job categories for Pos Support Manager jobs in Indiana are:

What cities in Indiana are hiring for Pos Support Manager jobs?

Cities in Indiana with the most Pos Support Manager job openings:

Pos Support Manager jobs near you
Infographic showing various Pos Support Manager job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Rental/Service Manager

Do it Best

Ossian, IN • On-site

$15 - $21/hr

Full-time

Posted 14 days ago

Job description

Benefits:
  • varies by location
  • Locally owned and operated
  • Career Advancement Opportunities
  • Bonus based on performance
  • Training & development
  • Employee discounts

You might be a great fit if
  • You enjoy serving others as we would like to be served.
  • Making the best even better.
  • You enjoy making a difference in your community.
  • You enjoy helping others.
  • You enjoy working in teams.
  • You're motivated to learn new skills.

Job Description:
This position is for a Rental/Service Manager. Responsibilities include insuring scheduled maintenance, along with evaluation and repair of small engines, outdoor power equipment and rental equipment. Assisting customers in a polite and friendly manner.
Preparing rental forms from a POS and explaining and scheduling rental equipment and rental fees to the customer. Demonstrating operation and safety features to the customer on all equipment rented, communicate the status of repairs to employees and store managers to ensure great customer service.
This person will operate out of our Bluffton Rentco located in Bluffton IN.
In addition to supporting customer needs, they are responsible for the day-to-day operation, maintenance and cleanliness of the equipment and rental shop. All invoicing, rentals, maintenance scheduling in POS/computer based so computer skills are necessary.
Responsibilities:
  • Build and maintain customer relationships.
  • Answer incoming phone calls and provide rental rates and quotes.
  • Check rentals in and out each day and maintain contract files and rental reservations.
  • Write rental contracts on a PC program.
  • Schedule pick-up and/or delivery of rental equipment and load/unload equipment.

Qualifications:
  • Able to work a flexible schedule to support business needs, including Saturdays.
  • Superior organizational skills with attention to detail.
  • Strong computer skills and ability to learn computer-based concepts quickly.
  • Capable of handling multiple tasks at one time.
  • Good driving record, some delivery and pick-ups
  • Engage in discussions with customers related to the proper equipment based on customers' needs.
  • Knowledge of, or be able to learn about all rental equipment, including operation, application, capabilities, and limitations.
  • Knowledge of routine maintenance and troubleshooting requirements of all rental equipment.
  • Aptitude/general knowledge of small engines.
  • Ability to perform light tune-ups, oil changes, and small parts replacement on rental equipment.

Compensation: $15.00 - $21.00 per hour
No matter who you are or where you call home, you add something powerful to any team you're on. Maybe it's a drive to achieve, a need to discover or create, or a desire to help others. As a part of our team, you'll use your unique talents, vision, and passion to help support our communities-through the best of times and the greatest challenges.

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