Pos Support Manager Jobs in Indiana (NOW HIRING)

The Sales Audit Analyst will own daily Sales Audit activities across assigned fascias, ensuring sales, returns, and tender transactions are accurately validated, reconciled, and transmitted from POS systems to Workday Accounting Center and the General Ledger. The analyst will research and resolve transaction exceptions, missing sales, register variances, and data mapping issues while partnering with Store Operations, IT, Loss Prevention, and Accounting to improve data quality, compliance, and processing efficiency.

Key Responsibilities

• Audit daily sales, return, and tender transactions flowing from store POS systems and e-commerce channels into Sales Audit platforms across assigned fascias, taking full ownership of POS-to-GL data quality.

• Research and resolve daily sales transaction errors and exceptions within Sales Audit tools to ensure clean, validated data transmission to Workday Accounting Center.

• Analyze Sales Audit reconciliation outputs daily, separating completed reconciliations from actionable reconciling items, posting corrections, and identifying systemic data translation issues.

• Track and evaluate transaction error patterns (e.g., tender mapping errors, cashier training gaps, system integration glitches) to uncover root causes and recommend automated validation rules.

• Verify that validated sales audit data accurately posts into Workday Accounting Center and maps correctly to General Ledger accounts.

• Partner directly with Store Managers, District Leaders, Store Operations, and IT to resolve register over/short variances, untransmitted sales batches, and bad SKUs at the source, driving upstream data quality.

• Collaborate with upstream business partners (IT, POS Support, Store Ops) and downstream accounting teams to build automated data checks, reduce manual exception queues, and increase overall team throughput.

• Monitor daily Missing Store reports and coordinate with Store Ops and IT to force-poll or re-transmit missing POS data prior to close.

• Analyze register exception reports (e.g., suspicious returns, manual overrides, gift card redemptions) to highlight potential compliance risks and operational inefficiencies.

• Process credit card retrievals, challenge chargebacks, and maintain loss documentation with payment processors and Loss Prevention.

• Prepare daily and monthly manual adjustment EIBs in Workday to resolve POS data translation errors or improper tender mapping.

• Proactively identify recurring POS transaction error patterns and system interface bottlenecks, proposing workflow refinements and automated rules to improve data intake accuracy, minimize manual work, and accelerate processing times.

• Assist with the monthly Stock Ledger to Workday GL revenue reconciliation by gathering sub-ledger details and research workpapers.

Required Education and/or Experience

Bachelor's degree in Accounting or Finance preferred but not required; 2-4 years of relevant work experience in Sales Audit, Retail Accounting, Revenue Accounting, Financial Operations, or a related field; or an equivalent combination of education and experience. Proven leadership experience managing and developing audit operations, with the ability to collaborate effectively across Finance and other departments.

Required Computer and Technical Skills

Proficiency in all Microsoft Office equivalent programs along with experience with multi-location or multi-fascia retail sales audit operations, including POS transaction processing and reconciliation. Hands-on experience with POS, Sales Audit, sub-ledger, and General Ledger systems, preferably Oracle XStore, ReSA, Aptos, Sales Hub, and Workday Accounting Center.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sit for more than 6 hours per shift

• Use hands to finger, handle and feel

• Reach with hands and arms

• Talk and/or hear

• Stand for up to 2 hours at a time periodically

• Walk or move from one location to another

• Occasionally may need to climb, balance, stoop, kneel, or crouch

• Lift and/or move up to 10 pounds regularly and up to 25 pounds occasionally

• Punctuality and regular attendance consistent with the company's policies are required for the position.

• Average work week is 45-50 hours, which can vary depending on business need.

• The work environment for this position is a moderately noisy office setting.

The company reserves the right to modify this job description with or without notice. Employees may be asked to perform additional duties outside of normal job scope on a temporary basis per company policy.

#LI-DNI

This job description is not intended to cover all aspects, duties, and/or responsibilities required of employees. Employees may be asked to perform additional duties outside of normal job scope on a temporary or permanent basis per company policy. The company reserves the right to modify this job description with or without notice.

EEO Statement:

The Finish Line, Inc. is an Equal Employment Opportunity employer and is committed to complying with all federal, state, and local EEO laws. The Finish Line, Inc. prohibits discrimination against employees and applicants for employment based on race or color, religion or creed, national origin, alienage or citizenship status, marital status, sex, pregnancy status, age, military status, disability, or any other characteristic or class protected by law. The Finish Line, Inc. provides reasonable accommodations in accordance with applicable laws, including for disabilities, pregnancy, and religious practices.

Need accessibility assistance to apply?
Applicants who require accessibility assistance to submit an employment application can either call Finish Line at (317) 613-6890 or email us at talentacquisition@finishline.com. A member of our Talent Acquisition team will respond as soon as reasonably possible. (This email address and phone number is only for individuals seeking accommodation when applying for a job.)