ZipRecruiter

Log In

1

Pos Support Manager Jobs in Indiana (NOW HIRING)

Wendy's

Wendys Assistant Manager

Tell City, IN · On-site

Support management of food, labor, and controllable costs. * Use company reporting systems to understand financial performance and trends. * Safely operate and reconcile the smart safe, POS tills ...

Wendy's

Wendys Assistant Manager

IN · On-site

Support management of food, labor, and controllable costs. * Use company reporting systems to understand financial performance and trends. * Safely operate and reconcile the smart safe, POS tills ...

Wendy's

Wendys Assistant Manager

Rockport, IN · On-site

Support management of food, labor, and controllable costs. * Use company reporting systems to understand financial performance and trends. * Safely operate and reconcile the smart safe, POS tills ...

Wendy's

Wendys Assistant Manager

Greencastle, IN · On-site

Support management of food, labor, and controllable costs. * Use company reporting systems to understand financial performance and trends. * Safely operate and reconcile the smart safe, POS tills ...

GQT Movies

IT Support Technician

Lafayette, IN · On-site

$20/hr

... POS connectivity, workstation performance, and user access issues. * Support digital signage, menu ... Work with internal departments, vendors, contractors, and theater management to ensure technology ...

Tapestry, Inc.

Sales Support Associate III

Greenwood, IN · On-site

$16.25 - $21/hr

Manage stock levels, replenish sales floor, and execute visual merchandising updates. * Support ... POS and Internet), utilize walkie talkie, understand and read price and product release sheets.

Tapestry, Inc.

Sales Support Associate III

Greenwood, IN · On-site

$16.25 - $21/hr

Manage stock levels, replenish sales floor, and execute visual merchandising updates. * Support ... POS and Internet), utilize walkie talkie, understand and read price and product release sheets.

Ossian Hardware

Rental/Service Manager

Ossian, IN · On-site

$15 - $21/hr

Preparing rental forms from a POS and explaining and scheduling rental equipment and rental fees to ... In addition to supporting customer needs, they are responsible for the day-to-day operation ...

previous pagenext page

Showing results 21-40

All JobsPos Support JobsPos Support Manager JobsPos Support Manager Jobs in Indiana

Pos Support Manager information

What is a POS Support Manager?

A POS (Point of Sale) Support Manager is responsible for overseeing the support and maintenance of POS systems in retail or hospitality environments. They manage a team that troubleshoots technical issues, coordinates software or hardware updates, and ensures smooth operations for payment and transaction processing. The role often involves collaborating with IT, vendors, and store staff to resolve problems quickly and improve system reliability. Additionally, POS Support Managers may provide training, develop support procedures, and monitor system performance to deliver excellent customer service.

What are the key skills and qualifications needed to thrive as a POS Support Manager?

To thrive as a POS Support Manager, you need a solid understanding of point-of-sale systems, troubleshooting, and IT support principles, often supported by a degree in information technology or related fields. Familiarity with POS hardware/software, ticketing systems, and certifications like CompTIA A+ or ITIL are commonly required. Strong leadership, communication, and problem-solving skills help manage support teams and resolve client issues efficiently. These abilities are crucial to ensure seamless POS operations, minimize downtime, and maintain high customer satisfaction.

What are some common challenges faced by a POS Support Manager, and how can they be addressed?

A POS Support Manager often faces challenges such as ensuring quick resolution of technical issues, managing diverse team skillsets, and keeping up with evolving POS technologies. Effective communication and prioritization are key to balancing urgent troubleshooting with long-term system improvements. Building strong relationships with vendors and internal stakeholders also helps streamline escalations and ensures consistent service delivery. Continuous training and fostering a collaborative team environment can further mitigate these challenges.

What is the difference between Pos Support Manager vs POS Technician?

AspectPos Support ManagerPOS Technician
CredentialsIT or retail management certifications, experience in POS systemsTechnical certifications in POS hardware/software, troubleshooting skills
Work EnvironmentSupervisory role in retail or hospitality settings, overseeing support teamsHands-on technical work, repairing and maintaining POS hardware/software
Employer & IndustryRetail chains, restaurants, hospitality industryPOS hardware/software providers, retail and hospitality sectors

The Pos Support Manager primarily oversees POS support teams, manages system issues, and ensures smooth operations, requiring management and technical knowledge. In contrast, the POS Technician focuses on the technical repair and maintenance of POS hardware and software. Both roles are essential in retail and hospitality environments but differ in responsibilities and skill sets.

What are the most commonly searched types of Pos Support jobs in Indiana?

The most popular types of Pos Support jobs in Indiana are:

What are popular job titles related to Pos Support Manager jobs in Indiana?

For Pos Support Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Pos Support Manager jobs in Indiana look for?

The top searched job categories for Pos Support Manager jobs in Indiana are:

What cities in Indiana are hiring for Pos Support Manager jobs?

Cities in Indiana with the most Pos Support Manager job openings:

Pos Support Manager jobs near you
Infographic showing various Pos Support Manager job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Wendys Assistant Manager

Tell City, IN • On-site

Wendy's
Food Services and Drinking Places • 10K+ employees
Learn more about Wendy'sexternal

Full-time

Re-posted 21 days ago

Wendy's rating

4.7

Company rating: 4.7 out of 10

Based on 2,367 frontline employees who took The Breakroom Quiz

Job description

Position: Assistant Manager
Reports to: General Manager
Job Purpose
The Assistant Manager supports the General Manager in overseeing daily restaurant operations, ensuring all shifts run efficiently and safely. This role assists in managing and developing team members, maintaining high levels of customer service, enforcing food safety and compliance standards, and supporting the achievement of financial and operational targets. The Assistant Manager acts as the person in charge when the General Manager is not present.
Key Responsibilities
Leadership
  • Support the General Manager in hiring, onboarding, training, motivating, and developing team members.
  • Conduct shift-level coaching, performance feedback, and adherence to uniform and grooming standards.
  • Uphold and model WKS Values: Integrity, Loyalty, Winning, Service, and Teamwork.
  • Ensure proper shift staffing and deployment based on business needs.
  • Assist with maintaining a positive, professional, and respectful work environment.

Operations Management
  • Oversee shift operations, including opening/closing procedures, product preparation, safety protocols, and food safety standards.
  • Ensure compliance with Wendy's Critical Checklists, daily walk-throughs, and equipment checks.
  • Execute inventory counts, product rotation, food quality standards, and waste control.
  • Support ordering, receiving deliveries, and monitoring food and labor costs.
  • Cover workstations and assist during busy periods, breaks, or staffing shortages.

Customer Service
  • Ensure all customers receive accurate orders, friendly service, and fast, clean experiences.
  • Monitor service times and take corrective action to meet WKS and Wendy's service metrics: Friendliness, Accuracy, Cleanliness, Speed, and Taste.
  • Resolve customer complaints and service issues professionally and promptly.
  • Communicate clearly with customers, team members, and supervisors.

Financial Management
  • Assist in monitoring daily sales, deposits, and cash handling accuracy.
  • Support management of food, labor, and controllable costs.
  • Use company reporting systems to understand financial performance and trends.
  • Safely operate and reconcile the smart safe, POS tills, and other cash-handling tools.

Compliance
  • Ensure compliance with all federal, state, and local laws and regulations.
  • Enforce timekeeping accuracy and report any concerns to the General Manager or District Leader.
  • Maintain required documentation, complete shift reports, and support safety and health standards.
  • Promptly report claims of harassment, discrimination, retaliation, wage and hour issues, bullying, workplace violence, or other inappropriate behavior to leadership and HR.

Physical Requirements
  • Standing and walking for extended periods (majority of the shift).
  • Frequent reaching at shoulder level; occasional overhead reaching.
  • Frequent bending, stooping, gripping, pinching, writing, and handling products or equipment.
  • Lifting and carrying ranges:
  • 0-10 lbs: Frequent
  • 11-25 lbs: Occasional-Frequent
  • 26-50 lbs: Occasional with assistance
  • 51-75 lbs: Seldom; team-lift only
  • Pushing/pulling 10-40 lbs of force occasionally (e.g., supply carts, trash bins).
  • Use of headsets, monitors, POS systems, kitchen equipment, computers, and technology as permitted by state age requirements.

Work Environment
  • Exposure to heat, burn hazards, hot equipment, cold storage areas, wet/slippery surfaces, and cleaning chemicals.
  • Work performed in indoor and outdoor conditions, including drive-thru and lot areas.
  • Fast-paced environment with frequent interruptions and direct customer interaction.

Cognitive Demands (ADA/FEHA-compliant)
  • Ability to maintain attention and focus in a fast-paced environment.
  • Ability to multitask and shift between priorities quickly.
  • Ability to make timely decisions and resolve operational or customer issues.
  • Ability to lead, supervise, coach, and direct employees during shifts.
  • Ability to handle guest interactions and service recovery professionally.
  • Ability to adapt to changing business needs, staffing levels, and equipment issues.
  • Ability to maintain professional behavior during normal workplace stress.
  • Ability to maintain regular and predictable attendance.

Experience Requirements
  • Minimum 1-2 years of restaurant or retail supervisory experience required.
  • Must be at least 18 years of age.
  • High school diploma or equivalent required; college coursework preferred.
  • Strong communication, leadership, and problem-solving skills.
  • ServSafe certification required (or must obtain within the required timeframe).
  • Proficiency with POS systems, cash handling, smart safe operation, and basic computer skills.
  • Ability to work flexible hours, including nights, weekends, and holidays.
  • Reliable transportation and willingness to work at nearby locations as needed.
  • Ability to resolve customer issues promptly and professionally using company service methods.

This document describes the job and its traditional physical, cognitive, and environmental demands. It does not describe the abilities of any individual employee. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

What Wendy's employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Wendy's logo

About Wendy's

Sourced by ZipRecruiter

Wendy's is an internationally recognized fast-food chain headquartered in Dublin, Ohio, US. Falling under the industry of food services, the company began its journey in 1969 and was founded by Dave Thomas, who named the restaurant after his fourth daughter Wendy. The core offerings of Wendy's include a variety of quality-made, signature items such as ‘old-fashioned hamburgers’, ‘frosty desserts’, chicken sandwiches, salads, and breakfast menu among others. Continually striving for the best, the company's mission is to deliver superior quality products and services for their customers and communities through leadership, innovation, and partnerships. Wendy's has marked many achievements over the years, one of their notable accomplishments includes becoming the third-largest burger fast-food chain in the world proving their popularity among the masses.

Industry

Food services and drinking places

Company size

10,000+ Employees

Headquarters location

Dublin, OH, US

Year founded

1969

View All Wendy's Jobs

Apply