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Platform Experience Associate Jobs (NOW HIRING)

Ollie

Customer Experience Associate

Nashville, TN · On-site +1

$16 - $21.25/hr

Experience with Gladly or a similar platform a plus * Interest in working in a pet-friendly, fast-moving environment Benefits * Competitive hourly salary and an annual bonus potential * Sponsored ...

AnywhereWorks

Client Experience Associate

$16/hr

We are looking for a Client Experience Associate to join our team! Please see below for more ... payment platforms to shared working spaces. We empower people to communicate, collaborate and ...

Rockstar

Provider Experience Associate

Manhattan, NY · On-site

$48K - $59K/yr

They are building a comprehensive, tech-enabled behavioral health platform to deliver superior ... About the Role The client is looking for a rockstar Provider Experience & Recruitment Associate to ...

Rockstar

Provider Experience Associate

New York, NY · On-site

$48K - $58K/yr

They are building a comprehensive, tech-enabled behavioral health platform to deliver superior ... About the Role The client is looking for a rockstar Provider Experience & Recruitment Associate to ...

MetaProp.vc

Guest Experience Associate

Pittsburgh, PA · On-site

$19.75/hr

Guest Experience Associate At Placemakr, home meets hospitality. We've combined the best of ... areas within our platform. They can enjoy remote-first work with the freedom to choose their ...

Rockstar

Provider Experience Associate

New York, NY

$48K - $58K/yr

They are building a comprehensive, tech-enabled behavioral health platform to deliver superior ... About the Role The client is looking for a rockstar Provider Experience & Recruitment Associate to ...

MetaProp.vc

Guest Experience Associate

Atlanta, GA · On-site

$18.75/hr

Guest Experience Associate At Placemakr, home meets hospitality. We've combined the best of ... areas within our platform. They can enjoy remote-first work with the freedom to choose their ...

MetaProp.vc

Guest Experience Associate

Huntsville, AL · On-site

$14 - $17.25/hr

Guest Experience Associate At Placemakr, home meets hospitality. We've combined the best of ... areas within our platform. They can enjoy remote-first work with the freedom to choose their ...

Placemakr

Guest Experience Associate

Huntsville, AL · On-site

$14.50 - $17.75/hr

... platform. They can enjoy remote-first work with the freedom to choose their location - as long as ... As a Guest Experience Associate, you will be at the forefront of this mission, serving as the ...

Placemakr

Guest Experience Associate

Atlanta, GA · On-site

$18.75/hr

... platform. They can enjoy remote-first work with the freedom to choose their location - as long as ... As a Guest Experience Associate, you will be at the forefront of this mission, serving as the ...

Placemakr

Guest Experience Associate

Huntsville, AL · On-site

$14.50 - $17.75/hr

... platform. They can enjoy remote-first work with the freedom to choose their location - as long as ... As a Guest Experience Associate, you will be at the forefront of this mission, serving as the ...

Placemakr

Guest Experience Associate

Pittsburgh, PA · On-site

$14.25 - $17.50/hr

... platform. They can enjoy remote-first work with the freedom to choose their location - as long as ... As a Guest Experience Associate, you will be at the forefront of this mission, serving as the ...

Placemakr

Guest Experience Associate

Pittsburgh, PA · On-site

$13.75 - $16.75/hr

... platform. They can enjoy remote-first work with the freedom to choose their location - as long as ... As a Guest Experience Associate, you will be at the forefront of this mission, serving as the ...

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All JobsPlatform Experience Associate Jobs

Platform Experience Associate information

See salary details

$27K

$141.2K

$310.5K

How much do platform experience associate jobs pay per year?

As of Jun 27, 2026, the average yearly pay for platform experience associate in the United States is $141,209.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $212,500.00 per year, depending on experience, location, and employer.

What is a platform experience associate?

A platform experience associate is a professional responsible for ensuring a positive user experience on digital platforms by addressing user issues, providing support, and improving platform functionality. They often work with customer service tools, gather user feedback, and collaborate with technical teams to enhance platform performance.

What is an experience associate?

An experience associate is a role focused on enhancing customer or user interactions with a platform or service. They often assist with onboarding, gather feedback, and ensure a positive experience, typically requiring strong communication skills and familiarity with the platform or tools used.

What are some common challenges faced by Platform Experience Associates when supporting users, and how can these be addressed?

Platform Experience Associates often encounter challenges such as troubleshooting complex technical issues, managing high volumes of user inquiries, and addressing diverse user needs efficiently. Successfully handling these situations requires strong problem-solving skills, adaptability, and clear communication. Building a deep understanding of the platform and collaborating closely with product and engineering teams can help resolve issues quickly and ensure users have a positive experience. Ongoing training and knowledge sharing within the team also play a crucial role in overcoming these challenges.

What is an associate experience job description?

An associate experience job description typically involves supporting and enhancing the overall experience of users or customers on a platform or service. It includes tasks such as onboarding, troubleshooting, gathering feedback, and collaborating with teams to improve user satisfaction, often requiring strong communication skills and familiarity with customer service tools. The role may also involve analyzing data to identify areas for improvement and ensuring a positive user journey.

What does a Platform Experience Associate do?

A Platform Experience Associate is responsible for ensuring users have a smooth and positive interaction with a digital platform. They handle customer inquiries, troubleshoot technical issues, and assist with onboarding and platform navigation. Their goal is to enhance user satisfaction by providing prompt support, gathering feedback, and collaborating with product teams to improve platform functionality. This role often requires strong communication skills, technical aptitude, and a customer-centric mindset.

What jobs make $500,000 a year?

In Canada, high-paying roles such as senior executives, specialized surgeons, and certain investment bankers can earn $500,000 or more annually. These positions often require advanced education, extensive experience, and specialized skills, and may involve long hours or high levels of responsibility.

What are the key skills and qualifications needed to thrive as a Platform Experience Associate, and why are they important?

To thrive as a Platform Experience Associate, you need strong problem-solving abilities, customer service skills, and familiarity with digital platforms, often supported by a bachelor's degree or equivalent experience. Experience with CRM systems, ticketing platforms, and basic data analysis tools is typically required. Excellent communication, active listening, and adaptability set top performers apart in this role. These skills ensure prompt and effective support, high user satisfaction, and smooth platform operations.

What is the difference between Platform Experience Associate vs Customer Support Specialist?

AspectPlatform Experience AssociateCustomer Support Specialist
CredentialsTypically requires a bachelor's degree or relevant certifications in customer service or techOften requires similar certifications, with emphasis on communication skills
Work EnvironmentWorks within tech companies, focusing on platform usability and user experienceWorks in various industries, providing direct support to customers via multiple channels
Employer & Industry UsageCommon in SaaS, tech, and digital platformsWidely used across retail, telecom, and service industries

The Platform Experience Associate and Customer Support Specialist roles share similarities in credentials and work environment but differ mainly in focus. The Associate emphasizes improving platform usability and user experience within tech companies, while the Support Specialist handles direct customer inquiries across industries. Both roles require strong communication skills and technical knowledge, but their core responsibilities and industry contexts vary.

More about Platform Experience Associate jobs
What cities are hiring for Platform Experience Associate jobs? Cities with the most Platform Experience Associate job openings:
What states have the most Platform Experience Associate jobs? States with the most job openings for Platform Experience Associate jobs include:
What job categories do people searching Platform Experience Associate jobs look for? The top searched job categories for Platform Experience Associate jobs are:
Platform Experience Associate jobs near you
Infographic showing various Platform Experience Associate job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 78% Full Time, and 21% Part Time. Highlights an 81% Physical, 1% Hybrid, and 18% Remote job distribution, with an average salary of $141,209 per year, or $67.9 per hour.
Customer Experience Associate

Customer Experience Associate

Ollie

Nashville, TN • On-site, Remote

$16 - $21.25/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 16 days ago

Job description

Ollie was born with the mission of improving the lives of pets and pet parents nationwide. We make human-grade pet food, tailored for each dog's nutritional needs, and deliver directly to our customers' doors. Through Ollie's carefully crafted meals and health services for members, dogs can truly live their healthiest, happiest lives.
As a member of our growing team, you'll take part in a company culture that cares deeply about its work and its team members.
Come join the Ollie Canine Care team!
Ollie is driven to make pets' lives healthier by making freshly-cooked, human-grade food for dogs that's delivered right to our customers' doorsteps. And our customers want the very best for their dogs. Together, we're hoping to embark (no pun intended) on some very long healthy journeys for our dogs powered by good fresh food.
Our mission is to help dogs live their best lives. To know them is to love them. We want to create a world-class genuinely-kind anticipatory Customer Experience to help meet dogs and their parent's wellness needs.
That's where you come in...
We're looking for new members to join our Canine Care team, a small-knit pack that serves Ollie's best pups and their parents to our high-quality standards. We make sure that, from box to bowl, all our dogs (and our customers) are having the best experience possible.
This role will report to the Customer Experience Manager. We're currently hiring for fully remote positions and are seeking candidates in or local to Salt Lake City or Nashville.
Responsibilities:
  • Represent the Ollie brand voice to our current and prospective customers
  • Deliver a memorable customer experience that helps to build long-term relationships with our pups and their pet parents
  • Manage customer relationships across multiple channels, including emails, phones, our order management system, and more!
  • Accurately track and monitor customer feedback and interactions
  • Help drive initiatives to accomplish our CX Vision of creating a world-class genuinely kind customer experience.
  • Help to develop agents not only in their KPIs and role but their career development.
  • Develop and lead projects and initiatives that improve the Ollie experience in Canine Care and beyond!

About You:
  • Put pets first. You love dogs and approach every dog with the same empathy and understanding as if it were your own.
  • Value patience. You leverage your knowledge and communication skills (written and oral) to provide the best answers to our pup parents' many questions.
  • Improvisation. You like finding new ways to tackle challenges, and nothing catches you off guard. You prefer guardrails to rules.
  • Problem solver. Cutting through to the core of a problem and figuring out how to fix it energizes you.
  • Fun. You don't mind occasional sloppy dog kisses and love sharing memes.

Other Experience:
  • Bachelor's Degree from an accredited four-year college or university.
  • Previous experience in customer-centric roles (retail, food service, etc.)
  • Experience with pets or health-foods preferred
  • Experience with Gladly or a similar platform a plus
  • Interest in working in a pet-friendly, fast-moving environment

Benefits
  • Competitive hourly salary and an annual bonus potential
  • Sponsored 401k program with employer match up to 4%
  • Comprehensive health coverage including medical, dental and vision
  • Paid parental leave
  • 1-week paw-ternity leave for new dog parents
  • Ollie subscription for one dog
  • Inspiring pack members!

If you'd like to stand out, tell us in your cover letter why you're interested in joining Ollie and how your skills match the responsibilities detailed in this posting.
Ollie embraces diversity and equal opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Ollie is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please include that in your application.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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