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Platform Experience Associate Jobs (NOW HIRING)

Peerspace

Customer Experience Associate

$25/hr

Over $500M has been transacted through the platform, and our investors include GV (Google Ventures ... Experience with Intercom or similar CRM * Passion for problem solving and interacting with ...

Eko

Customer Experience Associate

Berkeley, CA · On-site

$20.50 - $27.25/hr

We have built a platform of non-invasive cardiovascular monitoring devices, clinical software, and ... You use your product sense to identify and advocate for a great user experience * You have great ...

Security Benefit

Advisor Experience Associate

Topeka, KS · Hybrid

Advisor Experience Associate We're Looking for an Advisor Experience Associate! About the Company ... Technology & Platform Support * Troubleshoot system issues and guide advisors on feature usage and ...

hcmportal

Advisor Experience Associate

Topeka, KS · Hybrid

We're Looking for an Advisor Experience Associate! About the Company: Security Benefit is a leader ... Technology & Platform Support * Troubleshoot system issues and guide advisors on feature usage and ...

Corpay

Client Experience Associate

South Jordan, UT · Hybrid

Client Experience Associate Corpay is currently looking to hire a Client Experience Associate. This ... Assisting in client education on Corpay Cross-Border platforms and payment solutions. * Identifying ...

Corpay

Client Experience Associate

South Jordan, UT · Hybrid

Corpay is currently looking to hire an Client Experience Associate. This position falls under our ... Assisting in client education on Corpay Cross-Border platforms and payment solutions. * Identifying ...

Runna

Customer Experience Associate, Denver

Denver, CO · Hybrid

$17 - $22.75/hr

We're putting together a talented team to build the #1 training platform for Runners We help ... Working closely with the Customer Experience team, we filter conversations so only the most complex ...

corpay

Client Experience Associate

South Jordan, UT · Hybrid

Corpay is currently looking to hire an Client Experience Associate. This position falls under our ... Assisting in client education on Corpay Cross-Border platforms and payment solutions. * Identifying ...

Rockstar

Provider Experience Associate

New York, NY · On-site

$48K - $58K/yr

They are building a comprehensive, tech-enabled behavioral health platform to deliver superior ... About the Role The client is looking for a rockstar Provider Experience & Recruitment Associate to ...

Rockstar

Provider Experience Associate

Manhattan, NY

$48K - $59K/yr

They are building a comprehensive, tech-enabled behavioral health platform to deliver superior ... About the Role The client is looking for a rockstar Provider Experience & Recruitment Associate to ...

Rockstar

Provider Experience Associate

New York, NY · On-site

$48K - $58K/yr

They are building a comprehensive, tech-enabled behavioral health platform to deliver superior ... About the Role The client is looking for a rockstar Provider Experience & Recruitment Associate to ...

Corpay

Client Experience Associate

South Jordan, UT · On-site

Corpay is currently looking to hire an Client Experience Associate. This position falls under our ... Assisting in client education on Corpay Cross-Border platforms and payment solutions. * Identifying ...

Placemakr

Guest Experience Associate

Washington, DC · On-site

$16.75 - $20.50/hr

... platform. They can enjoy remote-first work with the freedom to choose their location - as long as ... As a Guest Experience Associate, you will play a key role in upholding this mission through your ...

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All JobsPlatform Experience Associate Jobs

Platform Experience Associate information

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$27K

$141.2K

$310.5K

How much do platform experience associate jobs pay per year?

As of Jun 5, 2026, the average yearly pay for platform experience associate in the United States is $141,209.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $212,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Platform Experience Associate, and why are they important?

To thrive as a Platform Experience Associate, you need strong problem-solving abilities, customer service skills, and familiarity with digital platforms, often supported by a bachelor's degree or equivalent experience. Experience with CRM systems, ticketing platforms, and basic data analysis tools is typically required. Excellent communication, active listening, and adaptability set top performers apart in this role. These skills ensure prompt and effective support, high user satisfaction, and smooth platform operations.

What are some common challenges faced by Platform Experience Associates when supporting users, and how can these be addressed?

Platform Experience Associates often encounter challenges such as troubleshooting complex technical issues, managing high volumes of user inquiries, and addressing diverse user needs efficiently. Successfully handling these situations requires strong problem-solving skills, adaptability, and clear communication. Building a deep understanding of the platform and collaborating closely with product and engineering teams can help resolve issues quickly and ensure users have a positive experience. Ongoing training and knowledge sharing within the team also play a crucial role in overcoming these challenges.

What does a Platform Experience Associate do?

A Platform Experience Associate is responsible for ensuring users have a smooth and positive interaction with a digital platform. They handle customer inquiries, troubleshoot technical issues, and assist with onboarding and platform navigation. Their goal is to enhance user satisfaction by providing prompt support, gathering feedback, and collaborating with product teams to improve platform functionality. This role often requires strong communication skills, technical aptitude, and a customer-centric mindset.

What is the difference between Platform Experience Associate vs Customer Support Specialist?

AspectPlatform Experience AssociateCustomer Support Specialist
CredentialsTypically requires a bachelor's degree or relevant certifications in customer service or techOften requires similar certifications, with emphasis on communication skills
Work EnvironmentWorks within tech companies, focusing on platform usability and user experienceWorks in various industries, providing direct support to customers via multiple channels
Employer & Industry UsageCommon in SaaS, tech, and digital platformsWidely used across retail, telecom, and service industries

The Platform Experience Associate and Customer Support Specialist roles share similarities in credentials and work environment but differ mainly in focus. The Associate emphasizes improving platform usability and user experience within tech companies, while the Support Specialist handles direct customer inquiries across industries. Both roles require strong communication skills and technical knowledge, but their core responsibilities and industry contexts vary.

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Platform Experience Associate jobs near you
Customer Experience Associate

Customer Experience Associate

Peerspace

Remote

$25/hr

Full-time

Medical, Dental, Vision

Posted 4 days ago

Job description

Peerspace is the leading and category defining online marketplace for venue rentals for meetings, productions, and events. We open doors to the most inspiring spaces around the world, from lofts and mansions to storefronts and studios. Over $500M has been transacted through the platform, and our investors include GV (Google Ventures) and Foundation Capital.
Our people are the heart of Peerspace. We are a team that values inclusion and working cross functionally. Our strategy and objectives are clear and we support one another to exceed expectations. We believe that a healthy company culture creates an environment where people are excited to come into work everyday and contribute to building a successful organization.
Peerspace is looking for a remote passionate customer service professional to join our growing Customer Experience Team. This position offers a fantastic opportunity to learn about our marketplace and provide an exceptional experience for our hosts and guests that book space with us. Our team acts as the front lines to our users, drives revenue and makes an immediate impact on our product through customer insights.
The hours are 9-6pm EST Monday to Friday and there will be 2 weekend days per month where one will need to be on rotation.
Key Responsibilities:
  • First point of contact for users regarding everything from onboarding hosts to recommending locations and services to guests
  • Provide friendly and efficient service via all contact channels (phone, email, live chat, social media, etc.) to Peerspace hosts and guests to make sure they have a seamless, no-hassle booking and overall customer experience
  • Display self-discipline, demonstrate productivity, and accomplish job duties in a remote work environment.
  • Independently work through a queue of tasks with an eye for process improvements
  • Identify and execute on opportunities to surprise and delight our hosts and guests
  • Identify trends and take an active role in delivering suggestions for process & product improvements

Qualifications:
  • 1-6 years Corporate CX Experience
  • Experience with Intercom or similar CRM
  • Passion for problem solving and interacting with customers
  • Excellent written and verbal communicator with attention to detail and grammar
  • Strong interpersonal skills
  • Comfortable asking for additional support when working through difficult cases
  • Comfortable prioritizing across potentially competing opportunities/demands
  • Able to pick up new technology quickly
  • Enthusiasm for improving customer satisfaction and loyalty across broad functional areas and diverse geographies
  • Have a sense of humor and enjoy working with others.

Nice to Have:
  • Previous experience with crafting online help resources
  • Analytical skills
  • Familiarity with third party marketplaces (e.g., Airbnb, VRBO)

The hourly rate for this role is $25.00/hour.
Peerspace is proudly certified as a Great Place to Workâ„¢ and we're a remote first company with team members located in cities around the globe. Beyond competitive salary and equity compensation, we provide a range of benefits and perks, including:
• 100% employee coverage of medical, dental and vision insurance
• $500 annual professional development allowance
• Discount on all Peerspace bookings
• Laptop, high res display, and stipend to setup home office
• Monthly cell phone and internet credit
• Coworking membership if needed (in lieu of home office)
• Annual In person all company offsite and team-building events (in Peerspace locations, of course)
• Wellness Days observed company wide
Diversity
At Peerspace, we're dedicated to creating a team that's diverse, equitable and inclusive. Our workplace is a space where all team members are empowered to blaze their own trail, make things happen, and take pride in their work. We believe bringing people together from different backgrounds and identities makes us stronger and better serves the Peerspace community. We'd especially like to encourage applicants from different backgrounds, locations, and experiences.
At Peerspace, we are committed to maintaining a secure and transparent hiring experience. Please be aware that scammers sometimes impersonate companies like ours by posting fake job listings or reaching out to job seekers in misleading ways. All legitimate communication from Peerspace will come from an official @peerspace.com email address. We do not contact candidates through personal email accounts, third-party messaging apps such as WhatsApp or Microsoft Teams, or through the Peerspace platform's internal messaging system. All interviews are conducted only by phone or Zoom, and we will never ask for sensitive personal or financial information such as your Social Security number or bank details during the early stages of the hiring process. If you receive any message that seems suspicious or does not align with these practices, please contact us immediately at [email protected] so we can investigate. We only post our job openings and process applications, through our official careers page at https://jobs.lever.co/peerspace.

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