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Platform Experience Associate Jobs in Alabama (NOW HIRING)

Doeren Mayhew

Senior Audit Associate

Birmingham, AL

$75K - $93K/yr

Senior Audit Associate Doeren Mayhew is a tax, assurance and advisory firm headquartered in Troy ... ProSystem Engagement experience is a plus. * Ability to adapt quickly to new technology platforms.

Doeren Mayhew

Senior Audit Associate

Birmingham, AL · On-site

$75K - $93K/yr

Senior Audit Associate Doeren Mayhew is a tax, assurance and advisory firm headquartered in Troy ... ProSystem Engagement experience is a plus. * Ability to adapt quickly to new technology platforms.

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All JobsPlatform Experience Associate JobsPlatform Experience Associate Jobs in Alabama

Platform Experience Associate information

See Alabama salary details

$24.5K

$128K

$281.4K

How much do platform experience associate jobs pay per year?

As of Jul 26, 2026, the average yearly pay for platform experience associate in Alabama is $127,990.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,100.00 and $192,600.00 per year, depending on experience, location, and employer.

Is a CSA job stressful?

A Customer Service Associate (CSA) job can be stressful due to high customer interaction, problem-solving demands, and maintaining a positive attitude under pressure. The level of stress varies depending on the work environment, workload, and individual skills in communication and conflict resolution.

What is an experience associate?

An experience associate is a role focused on enhancing customer or user interactions with a platform or service. They often assist with onboarding, gather feedback, and ensure a positive experience, utilizing communication skills and familiarity with the platform's tools. The position may require collaboration with other teams to improve overall user satisfaction.

What are some common challenges faced by Platform Experience Associates when supporting users, and how can these be addressed?

Platform Experience Associates often encounter challenges such as troubleshooting complex technical issues, managing high volumes of user inquiries, and addressing diverse user needs efficiently. Successfully handling these situations requires strong problem-solving skills, adaptability, and clear communication. Building a deep understanding of the platform and collaborating closely with product and engineering teams can help resolve issues quickly and ensure users have a positive experience. Ongoing training and knowledge sharing within the team also play a crucial role in overcoming these challenges.

What jobs pay 4000 a week without a degree?

A Platform Experience Associate typically does not earn $4,000 weekly without a degree, as this role focuses on user engagement and platform support rather than high-income positions. High-paying jobs that can reach this level without a degree often include skilled trades like commercial driving, sales roles, or specialized technical work, but these usually require experience or certifications. Most roles paying $4,000 a week without a degree are in sales, entrepreneurship, or skilled trades rather than entry-level or support positions.

What is the role of a platform officer?

A platform experience associate is responsible for managing and improving user interactions on digital platforms, ensuring a seamless user experience. They often analyze user data, coordinate with technical teams, and utilize tools like analytics software to optimize platform performance.

What does a Platform Experience Associate do?

A Platform Experience Associate is responsible for ensuring users have a smooth and positive interaction with a digital platform. They handle customer inquiries, troubleshoot technical issues, and assist with onboarding and platform navigation. Their goal is to enhance user satisfaction by providing prompt support, gathering feedback, and collaborating with product teams to improve platform functionality. This role often requires strong communication skills, technical aptitude, and a customer-centric mindset.

What are the key skills and qualifications needed to thrive as a Platform Experience Associate, and why are they important?

To thrive as a Platform Experience Associate, you need strong problem-solving abilities, customer service skills, and familiarity with digital platforms, often supported by a bachelor's degree or equivalent experience. Experience with CRM systems, ticketing platforms, and basic data analysis tools is typically required. Excellent communication, active listening, and adaptability set top performers apart in this role. These skills ensure prompt and effective support, high user satisfaction, and smooth platform operations.

What is the difference between Platform Experience Associate vs Customer Support Specialist?

AspectPlatform Experience AssociateCustomer Support Specialist
CredentialsTypically requires a bachelor's degree or relevant certifications in customer service or techOften requires similar certifications, with emphasis on communication skills
Work EnvironmentWorks within tech companies, focusing on platform usability and user experienceWorks in various industries, providing direct support to customers via multiple channels
Employer & Industry UsageCommon in SaaS, tech, and digital platformsWidely used across retail, telecom, and service industries

The Platform Experience Associate and Customer Support Specialist roles share similarities in credentials and work environment but differ mainly in focus. The Associate emphasizes improving platform usability and user experience within tech companies, while the Support Specialist handles direct customer inquiries across industries. Both roles require strong communication skills and technical knowledge, but their core responsibilities and industry contexts vary.

What are popular job titles related to Platform Experience Associate jobs in Alabama? For Platform Experience Associate jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Platform Experience Associate jobs in Alabama look for? The top searched job categories for Platform Experience Associate jobs in Alabama are:
What cities in Alabama are hiring for Platform Experience Associate jobs? Cities in Alabama with the most Platform Experience Associate job openings:
Platform Experience Associate jobs near you
PRN Patient Experience Associate/Care Coordinator

PRN Patient Experience Associate/Care Coordinator

Sage Health

Montgomery, AL • On-site

Per diem

Posted 10 days ago

Job description

About Sage Health
We believe all seniors regardless of means deserve concierge primary care & wellness, without the concierge fees. They've earned it.
Sage Health builds enriching neighborhood health centers that are easy to access, provide or arrange for all of our patients' healthcare needs, and partner with Medicare Advantage plans that fully cover primary care.
Unlike other physician practices, a Sage Health physician has a patient panel of 400 or less, and we collaborate with the best outcomes-oriented specialists and hospitals in each market. Because we are not a fee-for-service provider and manage patients within a global capitation budget provided by Medicare Advantage plans, our only concern and motivation is to keep our seniors healthy.
Sage Health is a destination for the best risk provider talent in the country who are building the new standard-bearing senior model for the United States.
Company Perks
  • Join a growing company with a community focused mission to make a difference in the lives of seniors!
  • Our employee Net Promoter Score (eNPS) ranks above industry standards reflecting our strong commitment to delivering exceptional service and satisfaction.
  • We promote a company culture that values, recognizes, and rewards its employees for their contributions through Nectar, our employee engagement platform.

All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, citizenship or immigration status, or any other protected classification, in accordance with applicable federal, state, and local laws. By completing this application, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our customers and contributing to the financial success of the organization, its clients, and its employees. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring an accommodation to complete the application and/or interview process should contact team@sage.health.
About the role
POSITION SUMMARY
The PRN Patient Experience Associate / Care Coordinator is a dual-role position responsible for supporting both front desk operations and care coordination within Sage Health medical centers. This team member serves as the first point of contact for patients, ensuring a positive and professional experience, while also managing referrals, insurance verifications, and appointment coordination.
The PRN position is a dual role based in the Baltimore market and will require coverage at all centers within the market as needed. The ideal PRN candidate is flexible, organized, and passionate about delivering exceptional patient-centered care.
What you'll do
PRIMARY RESPONSIBILITIES:
Front Desk Responsibilities:
  • Greet patients and guests warmly upon arrival
  • Conduct check-in/check-out processes via Electronic Health Record (EHR)
  • Assist patients with completing paperwork and update EHR with current information
  • Collect co-payments and verify insurance prior to appointments
  • Answer and triage incoming phone calls, routing as necessary
  • Make appointment reminder calls and reschedule as needed
  • Maintain patient confidentiality and secure health information
  • Scan and index documents into the EHR
  • Address patient concerns or problems as they arise
  • Collaborate with clinical team members to ensure smooth office operations
  • Participate in interdisciplinary team discussions on patient care plans and outcomes

Care Coordination Responsibilities:
  • Review and process referral requests from PCPs and specialists
  • Schedule appointments and communicate details to patients, including prep instructions
  • Process insurance authorizations via health plan platforms (e.g., Availity)
  • Schedule urgent referrals per provider request
  • Monitor and update open referral reports and follow up on pending consults
  • Ensure referral documentation (e.g., consult notes, diagnostics) is complete and available
  • Notify PCPs of missed specialist appointments and coordinate rescheduling
  • Coordinate surgical clearance documentation for external providers as needed
  • Support communication between patients, providers, and external offices
  • Provide administrative support to maintain smooth care coordination workflows

Qualifications
REQUIRED QUALIFICATIONS:
  • Office Administrative/Receptionist/Clerical/Customer Service experience in a fast-paced, heavy phones environment.
  • Professional demeanor and communication always.
  • Must be organized and attentive to detail.
  • Ability to manage competing priorities.
  • Resourcefulness in problem solving.
  • Able to take and follow through with assigned tasks and accountability.
  • Ability to work in a fast-paced environment.
  • Experience with Microsoft Office Word, Outlook, and Excel.
  • Full COVID-19 vaccination (including boosters) an essential requirement of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements.

PREFERRED QUALIFICATIONS:
  • High School Diploma or equivalent
  • Experience working with an electronic health record
  • Experience in processing referral authorizations
  • Medical office or hospital patient access registration experience highly desirable
  • Experienced working in medically underserved/culturally diverse communities
  • Knowledge of medical terminology
  • Knowledge of ICD-20 and CPT coding
  • Bilingual Spanish and English

Physical Requirements
Primary Duty
Percent of Time Performing Duty
Visual Acuity
YES
75-100%
Hearing
YES
75-100%
Standing
NO
0-24%
Walking
NO
0-24%
Lifting/Pulling/Pushing
NO
0-24%
Sitting
YES
75-100%
Reports To: Center Manager
Sage Health will adhere to all federal, state, and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance
ABOUT SAGE HEALTH
We believe all seniors regardless of means deserve concierge primary care & wellness, without the concierge fees. They've earned it.
Sage Health builds enriching neighborhood health centers that are easy to access, provide or arrange for all our patients' healthcare needs, and partners with Medicare Advantage plans that fully cover primary care. Unlike other physician practices, a Sage Health physician has a patient panel of 400 or less, and we collaborate with the best outcomes-oriented specialists and hospitals in each market. Because we are not a fee-for-service provider and manage patients within a global capitation budget provided by Medicare Advantage plans, our only concern and motivation is to keep our seniors healthy.
Sage Health is a destination for the best risk provider talent in the country who are building the new standard-bearing senior model for the United States.

Apply