ZipRecruiter

Log In

1

Platform Experience Associate Jobs (NOW HIRING)

NABIS

Customer Experience Associate

Encino, CA · On-site

$19 - $23/hr

Customer Experience Associate Nabis is the #1 licensed cannabis wholesale platform in the world, supplying $1B+ worth of cannabis products annually from hundreds of brands to retailers across ...

GPS Insight

Customer Experience Associate

Scottsdale, AZ · On-site

$16.75 - $22.25/hr

What We Need The Customer Experience Associate is an entry-level Customer Support/Technical Support ... Ability to learn software platforms, SaaS products, and connected hardware devices * Strong problem ...

STORD

Customer Experience Associate

Atlanta, GA · On-site

$15.75 - $21.25/hr

... a platform to compete with retail giants. Stord manages over $10 billion of commerce annually ... The Customer Experience Associate (CEA I) is responsible for delivering timely, accurate, and ...

Eko Health

Customer Experience Associate

Emeryville, CA · On-site

$22 - $25/hr

Customer Experience Associate At Eko, we believe great customer experience requires more than just ... Skilled with tools like Zendesk, Confluence, and other help center platforms * Organized and ...

Stord, Inc.

Customer Experience Associate

Atlanta, GA · On-site

$15.75 - $21.25/hr

... a platform to compete with retail giants. Stord manages over $10 billion of commerce annually ... The Customer Experience Associate (CEA I) is responsible for delivering timely, accurate, and ...

STORD

Customer Experience Associate

Reno, NV · On-site

$16.50 - $22/hr

... a platform to compete with retail giants. Stord manages over $10 billion of commerce annually ... The Customer Experience Associate (CEA I) is responsible for delivering timely, accurate, and ...

Stord

Customer Experience Associate

Reno, NV

$16.50 - $22/hr

... a platform to compete with retail giants. Stord manages over $10 billion of commerce annually ... The Customer Experience Associate (CEA I) is responsible for delivering timely, accurate, and ...

Stord

Customer Experience Associate

Atlanta, GA

$15.75 - $21.25/hr

... a platform to compete with retail giants. Stord manages over $10 billion of commerce annually ... The Customer Experience Associate (CEA I) is responsible for delivering timely, accurate, and ...

Stord, Inc.

Customer Experience Associate

Reno, NV · On-site

$16.50 - $22/hr

... a platform to compete with retail giants. Stord manages over $10 billion of commerce annually ... The Customer Experience Associate (CEA I) is responsible for delivering timely, accurate, and ...

Peec AI

Customer Experience Associate

Manhattan, NY · On-site

$60K - $75K/yr

About the role We're looking for a Customer Experience Associate to help ensure every Peec AI customer has an exceptional experience using our platform. You'll be the first point of contact for users ...

Nourish Inc

Customer Experience Associate

Manhattan, NY · On-site

$18.25 - $24.25/hr

Customer Experience Associate New York, NY or Remote About Us Health is the most important thing in ... across various platforms (50% on phones, 40% on email and 10% SMS / Chat). We're looking for ...

Peec AI

Customer Experience Associate

New York, NY · On-site

$60K - $75K/yr

About the role We're looking for a Customer Experience Associate to help ensure every Peec AI customer has an exceptional experience using our platform. You'll be the first point of contact for users ...

Eko

Customer Experience Associate

Emeryville, CA · Hybrid

$19 - $25.50/hr

As our Customer Experience Associate , you'll be the connective tissue between our frontline agents ... Skilled with tools like Zendesk, Confluence, and other help center platforms * Organized and ...

Nourish

Customer Experience Associate

Chicago, IL

$17 - $22.75/hr

About the Role As a Customer Experience Associate at Nourish , you'll play a critical role in ... across various platforms (50% on phones, 40% on email and 10% SMS / Chat). We're looking for ...

Eko

Customer Experience Associate

Emeryville, CA · On-site

$22 - $25/hr

As our Customer Experience Associate , you'll be the connective tissue between our frontline agents ... Skilled with tools like Zendesk, Confluence, and other help center platforms * Organized and ...

Nourish

Customer Experience Associate

San Francisco, CA

$19.50 - $26/hr

About the Role As a Customer Experience Associate at Nourish , you'll play a critical role in ... across various platforms (50% on phones, 40% on email and 10% SMS / Chat). We're looking for ...

next page

Showing results 1-20

All JobsPlatform Experience Associate Jobs

Platform Experience Associate information

See salary details

$27K

$141.2K

$310.5K

How much do platform experience associate jobs pay per year?

As of Jun 27, 2026, the average yearly pay for platform experience associate in the United States is $141,209.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $212,500.00 per year, depending on experience, location, and employer.

What is a platform experience associate?

A platform experience associate is a professional responsible for ensuring a positive user experience on digital platforms by addressing user issues, providing support, and improving platform functionality. They often work with customer service tools, gather user feedback, and collaborate with technical teams to enhance platform performance.

What is an experience associate?

An experience associate is a role focused on enhancing customer or user interactions with a platform or service. They often assist with onboarding, gather feedback, and ensure a positive experience, typically requiring strong communication skills and familiarity with the platform or tools used.

What are some common challenges faced by Platform Experience Associates when supporting users, and how can these be addressed?

Platform Experience Associates often encounter challenges such as troubleshooting complex technical issues, managing high volumes of user inquiries, and addressing diverse user needs efficiently. Successfully handling these situations requires strong problem-solving skills, adaptability, and clear communication. Building a deep understanding of the platform and collaborating closely with product and engineering teams can help resolve issues quickly and ensure users have a positive experience. Ongoing training and knowledge sharing within the team also play a crucial role in overcoming these challenges.

What is an associate experience job description?

An associate experience job description typically involves supporting and enhancing the overall experience of users or customers on a platform or service. It includes tasks such as onboarding, troubleshooting, gathering feedback, and collaborating with teams to improve user satisfaction, often requiring strong communication skills and familiarity with customer service tools. The role may also involve analyzing data to identify areas for improvement and ensuring a positive user journey.

What does a Platform Experience Associate do?

A Platform Experience Associate is responsible for ensuring users have a smooth and positive interaction with a digital platform. They handle customer inquiries, troubleshoot technical issues, and assist with onboarding and platform navigation. Their goal is to enhance user satisfaction by providing prompt support, gathering feedback, and collaborating with product teams to improve platform functionality. This role often requires strong communication skills, technical aptitude, and a customer-centric mindset.

What jobs make $500,000 a year?

In Canada, high-paying roles such as senior executives, specialized surgeons, and certain investment bankers can earn $500,000 or more annually. These positions often require advanced education, extensive experience, and specialized skills, and may involve long hours or high levels of responsibility.

What are the key skills and qualifications needed to thrive as a Platform Experience Associate, and why are they important?

To thrive as a Platform Experience Associate, you need strong problem-solving abilities, customer service skills, and familiarity with digital platforms, often supported by a bachelor's degree or equivalent experience. Experience with CRM systems, ticketing platforms, and basic data analysis tools is typically required. Excellent communication, active listening, and adaptability set top performers apart in this role. These skills ensure prompt and effective support, high user satisfaction, and smooth platform operations.

What is the difference between Platform Experience Associate vs Customer Support Specialist?

AspectPlatform Experience AssociateCustomer Support Specialist
CredentialsTypically requires a bachelor's degree or relevant certifications in customer service or techOften requires similar certifications, with emphasis on communication skills
Work EnvironmentWorks within tech companies, focusing on platform usability and user experienceWorks in various industries, providing direct support to customers via multiple channels
Employer & Industry UsageCommon in SaaS, tech, and digital platformsWidely used across retail, telecom, and service industries

The Platform Experience Associate and Customer Support Specialist roles share similarities in credentials and work environment but differ mainly in focus. The Associate emphasizes improving platform usability and user experience within tech companies, while the Support Specialist handles direct customer inquiries across industries. Both roles require strong communication skills and technical knowledge, but their core responsibilities and industry contexts vary.

More about Platform Experience Associate jobs
What cities are hiring for Platform Experience Associate jobs? Cities with the most Platform Experience Associate job openings:
What states have the most Platform Experience Associate jobs? States with the most job openings for Platform Experience Associate jobs include:
What job categories do people searching Platform Experience Associate jobs look for? The top searched job categories for Platform Experience Associate jobs are:
Platform Experience Associate jobs near you
Infographic showing various Platform Experience Associate job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 78% Full Time, and 21% Part Time. Highlights an 81% Physical, 1% Hybrid, and 18% Remote job distribution, with an average salary of $141,209 per year, or $67.9 per hour.

Customer Experience Associate

Hot Springs Village Property Owners Assoc

Hot Springs Village, AR • On-site

$13/hr

Part-time

Posted 12 days ago

Job description


Job Title: Customer Experience Associate

Department: Marketing
Location: Hot Springs Village, Hot Springs, AR
Reports To: Customer Experience Manager
Job Type: Non-Exempt

Job Summary:

The Customer Experience Associate is a front-line representative responsible for providing exceptional support to residents, guests, and visitors in a prestigious gated community. This role handles all methods of contact—including phone, email, online portals, and in-person inquiries—to assist with amenity information, visitor pass issuance, and golf outing reservations. The ideal candidate is personable, detail-oriented, and technology-savvy, with a strong commitment to delivering an outstanding service that reflects the high standards of the community.

Key Responsibilities:

  • Greet and assist residents and guests in a courteous and professional manner, ensuring a warm welcome and seamless experience.
  • Handle inbound and outbound communication via phone, email, chat, and in-person visits regarding community amenities, rules, and procedures.
  • Manage bookings for:
    • Visitor entry passes through the community’s designated system or platform.
    • Community amenities to include pools, fitness centers, courts, clubhouses, and other recreational areas.
    • Golf outings, tee times, and special event coordination in collaboration with the golf department.
  • Maintain accurate and up-to-date resident and visitor information within the database or software system.
  • Assist with issuing community materials such as maps, brochures, amenity passes, and event flyers.
  • Follow up on inquiries or service requests to ensure resolution and satisfaction.
  • Communicate community guidelines and policies tactfully and consistently.
  • Support community events and activities by providing RSVP management, logistical details, and on-site assistance if needed.
  • Escalate concerns or issues appropriately and document interactions for management review.
  • Contribute ideas for improving the resident experience and internal efficiency.

Minimum Job Requirements:

Education & Experience:

  • High school diploma or GED required; associate or bachelor’s degree preferred.
  • 1–2 years of customer service, front desk, concierge, or call center experience required.
  • Experience in residential communities, hospitality, or golf/recreation facilities is a plus.

Skills & Competencies:

  • Strong interpersonal and communication skills (verbal and written).
  • Proficiency in Microsoft Office and comfort using CRM systems, visitor management software, or booking platforms.
  • Ability to multitask, stay organized, and work well in a fast-paced environment.
  • Positive attitude, team-player mentality, and a service-first approach.
  • Professional appearance and demeanor.
  • Ability to handle confidential information with discretion.

Other Requirements:

  • Availability to work flexible shifts, including weekends or holidays as needed.
  • Ability to remain seated or standing for extended periods and perform light physical tasks (e.g., lifting 10–15 lbs).
  • Must pass a background check and adhere to community safety policies.

Preferred Qualifications:

  • Bilingual (Spanish/English) a plus.
  • Knowledge of golf scheduling and overall community offering is helpful.