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Platform Experience Associate Jobs (NOW HIRING)

Autocar Parts, LLC

Customer Experience Associate

Highland, IL · On-site

$15.25 - $20.25/hr

Summary The Customer Experience Associate role is customer focused and deals with inbound call ... Working with multiple software's and platforms simultaneously. Customer Service - Manages difficult ...

Autocar Parts, LLC

Customer Experience Associate

Highland, IL · On-site

$15.25 - $20.25/hr

Summary The Customer Experience Associate role is customer focused and deals with inbound call ... Working with multiple software's and platforms simultaneously. Customer Service - Manages difficult ...

Eko

Customer Experience Associate

Emeryville, CA · Hybrid

$22 - $25/hr

As our Customer Experience Associate , you'll be the connective tissue between our frontline agents ... Skilled with tools like Zendesk, Confluence, and other help center platforms > * Organized and ...

GVW Group

Customer Experience Associate

Highland Park, IL · On-site

$16.75 - $22.50/hr

Summary The Customer Experience Associate role is customer focused and deals with inbound call ... Working with multiple software's and platforms simultaneously. Customer Service - Manages difficult ...

Eko

Customer Experience Associate

Emeryville, CA · On-site

$22 - $25/hr

As our Customer Experience Associate , you'll be the connective tissue between our frontline agents ... Skilled with tools like Zendesk, Confluence, and other help center platforms > * Organized and ...

Verse Medical

Customer Experience Associate

New York, NY · On-site

$70K - $75K/yr

Our platform connects the dots between providers, payors, and patients, ensuring people get the ... How You'll Help Us Heal a Broken System As a Customer Experience Associate , you are on the front ...

Eko

Customer Experience Associate

Emeryville, CA · Hybrid

$19 - $25.50/hr

As our Customer Experience Associate , you'll be the connective tissue between our frontline agents ... Skilled with tools like Zendesk, Confluence, and other help center platforms * Organized and ...

Verse Medical

Customer Experience Associate

Manhattan, NY · On-site

$70K - $75K/yr

Our platform connects the dots between providers, payors, and patients, ensuring people get the ... How You'll Help Us Heal a Broken System As a Customer Experience Associate , you are on the front ...

Verse Medical

Customer Experience Associate

New York, NY · Remote

$70K - $75K/yr

Our platform connects the dots between providers, payors, and patients, ensuring people get the ... How You'll Help Us Heal a Broken System As a Customer Experience Associate , you are on the front ...

Eko

Customer Experience Associate

Emeryville, CA · Hybrid

$22 - $25/hr

As our Customer Experience Associate , you'll be the connective tissue between our frontline agents ... Skilled with tools like Zendesk, Confluence, and other help center platforms * Organized and ...

BANDANA

Visitor Experience Associate

Manhattan, NY · On-site

$20.25/hr

Visitor Experience Associate The Museum at Eldridge Street is looking for a detail-oriented ... Manages upkeep of Museum POS system including other ticket sales platforms & group tours ...

Peerspace

Customer Experience Associate

Charleston, WV · Remote

$25/hr

Over $500M has been transacted through the platform, and our investors include GV (Google Ventures ... Experience with Intercom or similar CRM * Passion for problem solving and interacting with ...

RAMP

Customer Experience Associate

Denver, CO · On-site +1

$60K - $70K/yr

... Ramp's platform and apply product knowledge Strong analytical and problem-solving skills ... Experience with Zendesk or other customer support platforms For candidates located in NYC or SF ...

Eko

Customer Experience Associate

Berkeley, CA · On-site

$20.50 - $27.25/hr

We have built a platform of non-invasive cardiovascular monitoring devices, clinical software, and ... You use your product sense to identify and advocate for a great user experience * You have great ...

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All JobsPlatform Experience Associate Jobs

Platform Experience Associate information

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$27K

$141.2K

$310.5K

How much do platform experience associate jobs pay per year?

As of Jun 5, 2026, the average yearly pay for platform experience associate in the United States is $141,209.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $212,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Platform Experience Associate, and why are they important?

To thrive as a Platform Experience Associate, you need strong problem-solving abilities, customer service skills, and familiarity with digital platforms, often supported by a bachelor's degree or equivalent experience. Experience with CRM systems, ticketing platforms, and basic data analysis tools is typically required. Excellent communication, active listening, and adaptability set top performers apart in this role. These skills ensure prompt and effective support, high user satisfaction, and smooth platform operations.

What are some common challenges faced by Platform Experience Associates when supporting users, and how can these be addressed?

Platform Experience Associates often encounter challenges such as troubleshooting complex technical issues, managing high volumes of user inquiries, and addressing diverse user needs efficiently. Successfully handling these situations requires strong problem-solving skills, adaptability, and clear communication. Building a deep understanding of the platform and collaborating closely with product and engineering teams can help resolve issues quickly and ensure users have a positive experience. Ongoing training and knowledge sharing within the team also play a crucial role in overcoming these challenges.

What does a Platform Experience Associate do?

A Platform Experience Associate is responsible for ensuring users have a smooth and positive interaction with a digital platform. They handle customer inquiries, troubleshoot technical issues, and assist with onboarding and platform navigation. Their goal is to enhance user satisfaction by providing prompt support, gathering feedback, and collaborating with product teams to improve platform functionality. This role often requires strong communication skills, technical aptitude, and a customer-centric mindset.

What is the difference between Platform Experience Associate vs Customer Support Specialist?

AspectPlatform Experience AssociateCustomer Support Specialist
CredentialsTypically requires a bachelor's degree or relevant certifications in customer service or techOften requires similar certifications, with emphasis on communication skills
Work EnvironmentWorks within tech companies, focusing on platform usability and user experienceWorks in various industries, providing direct support to customers via multiple channels
Employer & Industry UsageCommon in SaaS, tech, and digital platformsWidely used across retail, telecom, and service industries

The Platform Experience Associate and Customer Support Specialist roles share similarities in credentials and work environment but differ mainly in focus. The Associate emphasizes improving platform usability and user experience within tech companies, while the Support Specialist handles direct customer inquiries across industries. Both roles require strong communication skills and technical knowledge, but their core responsibilities and industry contexts vary.

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Platform Experience Associate jobs near you
Customer Experience Associate

Customer Experience Associate

AUI fine foods

Gaithersburg, MD • On-site

$25/hr

Other

Posted 14 days ago

Job description

ABOUT ALBERT USTER IMPORTS
Albert Uster Imports, Inc. ("AUI") is a privately held gourmet food company headquartered in the Washington, DC area (Gaithersburg, MD) with warehouse locations in Kansas City, Las Vegas, Miami, Los Angeles, San Francisco, Gurnee and Gaithersburg. AUI falls under the Vestar Capital Partners portfolio with affiliate organization, Roland Foods, LLC.
Founded in 1968, the company offers over 1,400 products from around the world. We serve leading hotels, restaurants, casinos, cruise lines, airlines, and manufacturers with innovative, high quality products and solutions to their most demanding culinary challenges. We operate a network of distribution centers across the U.S. and serve select international markets as well. AUI has a national direct selling organization of over 60 sales professionals and a staff of culinary experts (chefs and food scientists) adept at custom product solutions.
ABOUT THE ROLE
AUI Fine Foods is seeking a customer focused, analytical individual to join the Customer Service Team, as a Customer Experience Associate. If you are an enthusiastic and intellectually curious individual that seeks and enjoys both customer and operational challenges, we want to talk to you! Strong performers will be provided advancement opportunities to roles in other AUI functions according to interest and ability.
As a response to the pandemic, AUI Fine Foods office employees have transitioned to a hybrid working schedule, requiring employees to report in-person Monday through Wednesday, with the option to telework on Thursday and Friday each week. Due to the collaborative, cross-functional nature of the organization, employees at Headquarters in Gaithersburg, MD are required to work in-person for the abovementioned days, outside of any People & Culture-approved disability accommodation request.
RESPONSIBILITIES
  • Serve as a primary point of contact for customers by managing correspondence via phone, email and chat
  • Process orders. Communicate and follow up on all aspects of order entry including item availability, pricing, shipping timelines, special requirements, labeling, and delivery changes/charges
  • Effectively manage customer fill rates. Provide detailed information regarding availability of items that customers order regularly and offer suitable substitute items as necessary
  • Proactively identify customer issues and communicate to AUI Territory Managers to promptly resolve
  • Work closely with Sales to ensure maximum support for both sales and account management functions
  • Assist AUI Territory Managers with customer focused initiatives such as Business Reviews and Lost Placements
  • Interface with other departments such as Supply Chain, Finance and Marketing to achieve objectives
  • Utilize CRM platform, SharePoint and other IT tools to ensure customer requirements are accurate and up to date
  • Promptly respond to ad-hoc requests for product information and documentation
  • Address technical questions such as research product ingredients, attributes and / or formulation to provide and facilitate registrations, sales or evaluation of products for a given market
QUALIFICATIONS AND SKILLS
Required
  • 3-7 years of work experience
  • Ability to gain Microsoft Dynamics proficiency rapidly with adequate training
  • Excellent relationship-building skills
Preferred
  • Experience with other CRM platforms and SharePoint
  • A true desire to solve problems and support customers

SALARY RANGE
AUI hires exceptional people to perform a wide variety of important functions that contribute to the success of the Company. One of the ways Roland Foods does that is through a competitive compensation package. The base salary for this role will be $25.00 per hour.
This role is bonus eligible.
Based on your qualifications, previous experience, and transferrable skills, the Company will determine at its sole discretion the salary offered.
Founded by immigrants, AUI & Roland Foods knows that diversity is the spice of life. We believe in the power of food to open minds, spark adventure, and bring diverse people together. All are welcome at our table! We know the transformative value of food in individual lives and communities. Because of this, we insist on obtaining the highest-quality ingredients and talent!
AUI is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. AUI considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. AUI is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at peopleandculture@rolandfood.com.
Please read Albert Uster Import's California Job Applicant Privacy Policy here.

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