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Platform Experience Associate Jobs (NOW HIRING)

Stord

Customer Experience Associate

Dallas, TX

$16.25 - $21.75/hr

... a platform to compete with retail giants. Stord manages over $10 billion of commerce annually ... The Customer Experience Associate (CEA I) is responsible for delivering timely, accurate, and ...

Saint-Gobain

Customer Experience Associate

Malvern, PA · On-site

$53K - $82K/yr

The Customer Experience Associate (CEA) will drive, gather and support customer feedback and ... Capture verbatim customer insights and data through platforms such as Salesforce. Proactively ...

Stord

Customer Experience Associate

Reno, NV

$16.50 - $22/hr

... a platform to compete with retail giants. Stord manages over $10 billion of commerce annually ... The Customer Experience Associate (CEA I) is responsible for delivering timely, accurate, and ...

Stord

Customer Experience Associate

Dallas, TX · On-site

$16.25 - $21.75/hr

... a platform to compete with retail giants. Stord manages over $10 billion of commerce annually ... The Customer Experience Associate (CEA I) is responsible for delivering timely, accurate, and ...

Stord, Inc.

Customer Experience Associate

Reno, NV · On-site

$16.50 - $22/hr

... a platform to compete with retail giants. Stord manages over $10 billion of commerce annually ... The Customer Experience Associate (CEA I) is responsible for delivering timely, accurate, and ...

Stord, Inc.

Customer Experience Associate

Dallas, TX · On-site

$16.25 - $21.75/hr

... a platform to compete with retail giants. Stord manages over $10 billion of commerce annually ... The Customer Experience Associate (CEA I) is responsible for delivering timely, accurate, and ...

STORD

Customer Experience Associate

Dallas, TX · On-site

$16.50 - $21.75/hr

... a platform to compete with retail giants. Stord manages over $10 billion of commerce annually ... The Customer Experience Associate (CEA I) is responsible for delivering timely, accurate, and ...

Revivn

Customer Experience Associate

Fresno, CA

$21 - $24/hr

Communicate professionally with customers through email and support platforms, resolving issues ... Experience working with eCommerce platforms or online marketplaces. * Familiarity with customer ...

Revivn

Customer Experience Associate

Fresno, CA · On-site

$21 - $24/hr

Communicate professionally with customers through email and support platforms, resolving issues ... Experience working with eCommerce platforms or online marketplaces. * Familiarity with customer ...

Revivn

Customer Experience Associate

Fresno, CA

$21 - $24/hr

Communicate professionally with customers through email and support platforms, resolving issues ... Experience working with eCommerce platforms or online marketplaces. * Familiarity with customer ...

Eko

Customer Experience Associate

Berkeley, CA

$20.50 - $27.25/hr

We have built a platform of non-invasive cardiovascular monitoring devices, clinical software, and ... You use your product sense to identify and advocate for a great user experience * You have great ...

Eko

Customer Experience Associate

Berkeley, CA · On-site

$20.50 - $27.25/hr

We have built a platform of non-invasive cardiovascular monitoring devices, clinical software, and ... You use your product sense to identify and advocate for a great user experience * You have great ...

Autocar Parts, LLC

Customer Experience Associate

Highland, IL · On-site

$15.25 - $20.25/hr

Working with multiple software's and platforms simultaneously. * Customer Service - Manages ... Competitive compensation that recognizes your skills, experience, and impact * Performance-based ...

Autocar Parts, LLC

Customer Experience Associate

Highland, IL · On-site

$15.25 - $20.25/hr

Working with multiple software's and platforms simultaneously. * Customer Service - Manages ... Competitive compensation that recognizes your skills, experience, and impact * Performance-based ...

Age Bold

Customer Experience Associate (Remote)

$20 - $22/hr

Bold is the leading healthy aging platform, offering personalized, evidence-based exercise programs ... Bold is looking for a motivated Customer Experience Associate to conduct high volume outreach to ...

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Showing results 21-40

All JobsPlatform Experience Associate Jobs

Platform Experience Associate information

See salary details

$27K

$141.2K

$310.5K

How much do platform experience associate jobs pay per year?

As of Aug 12, 2026, the average yearly pay for platform experience associate in the United States is $141,209.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $212,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Platform Experience Associates when supporting users, and how can these be addressed?

Platform Experience Associates often encounter challenges such as troubleshooting complex technical issues, managing high volumes of user inquiries, and addressing diverse user needs efficiently. Successfully handling these situations requires strong problem-solving skills, adaptability, and clear communication. Building a deep understanding of the platform and collaborating closely with product and engineering teams can help resolve issues quickly and ensure users have a positive experience. Ongoing training and knowledge sharing within the team also play a crucial role in overcoming these challenges.

What does a Platform Experience Associate do?

A Platform Experience Associate is responsible for ensuring users have a smooth and positive interaction with a digital platform. They handle customer inquiries, troubleshoot technical issues, and assist with onboarding and platform navigation. Their goal is to enhance user satisfaction by providing prompt support, gathering feedback, and collaborating with product teams to improve platform functionality. This role often requires strong communication skills, technical aptitude, and a customer-centric mindset.

What are the key skills and qualifications needed to thrive as a Platform Experience Associate?

To thrive as a Platform Experience Associate, you need strong problem-solving abilities, customer service skills, and familiarity with digital platforms, often supported by a bachelor's degree or equivalent experience. Experience with CRM systems, ticketing platforms, and basic data analysis tools is typically required. Excellent communication, active listening, and adaptability set top performers apart in this role. These skills ensure prompt and effective support, high user satisfaction, and smooth platform operations.

What is the difference between Platform Experience Associate vs Customer Support Specialist?

AspectPlatform Experience AssociateCustomer Support Specialist
CredentialsTypically requires a bachelor's degree or relevant certifications in customer service or techOften requires similar certifications, with emphasis on communication skills
Work EnvironmentWorks within tech companies, focusing on platform usability and user experienceWorks in various industries, providing direct support to customers via multiple channels
Employer & Industry UsageCommon in SaaS, tech, and digital platformsWidely used across retail, telecom, and service industries

The Platform Experience Associate and Customer Support Specialist roles share similarities in credentials and work environment but differ mainly in focus. The Associate emphasizes improving platform usability and user experience within tech companies, while the Support Specialist handles direct customer inquiries across industries. Both roles require strong communication skills and technical knowledge, but their core responsibilities and industry contexts vary.

More about Platform Experience Associate jobs
What cities are hiring for Platform Experience Associate jobs? Cities with the most Platform Experience Associate job openings:
What states have the most Platform Experience Associate jobs? States with the most job openings for Platform Experience Associate jobs include:
What job categories do people searching Platform Experience Associate jobs look for? The top searched job categories for Platform Experience Associate jobs are:
Platform Experience Associate jobs near you
Infographic showing various Platform Experience Associate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $141,209 per year, or $67.9 per hour.

Customer Experience Associate

Stord

Dallas, TX

$16.25 - $21.75/hr

Full-time

Posted 27 days ago

Stord rating

3.1

Company rating: 3.1 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.

By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.

With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.

The Customer Experience Associate (CEA I) is responsible for delivering timely, accurate, and professional support to clients across multiple communication channels. This is a foundational role focused on executing established processes, managing standard client inquiries, and building core skills in case management and problem-solving.
CEA Is are expected to operate with a strong sense of accountability, consistently meet performance expectations, and develop the skills required to handle more complex scenarios over time.

What You'll Do:

Client Support & Responsiveness

  • Respond to client inquiries across multiple channels (Salesforce, email, Slack, etc.) within established SLAs

  • Acknowledge and triage incoming requests quickly to ensure timely engagement

  • Communicate clearly and professionally in all client interactions

  • Provide consistent updates to clients through resolution

Case Management & Execution

  • Manage assigned cases from intake through resolution using established processes

  • Accurately document, categorize, and update cases in Salesforce

  • Follow SOPs to resolve standard and well-defined client issues

  • Escalate more complex or unclear issues to senior team members when needed

Process Adherence & Quality

  • Follow established workflows, SOPs, and guidelines consistently

  • Maintain accurate and complete case documentation

  • Ensure attention to detail in all client communications and system updates

  • Identify when processes are unclear or missing and flag to leadership

Collaboration & Team Support

  • Partner with internal teams as needed to support case resolution

  • Ask questions and seek guidance when navigating unfamiliar scenarios

  • Contribute to a positive, professional, and accountable team environment

Learning & Development

  • Build foundational knowledge of systems, workflows, and client needs

  • Actively incorporate feedback to improve performance

  • Develop problem-solving skills and confidence in handling cases independently

  • Progress toward managing more complex cases with less oversight

Basic Requirements:

  • 2 years in customer support, client experience, or a related field

  • Experience in a fast-paced, client-facing, or supply chain environment preferred

  • Strong written and verbal communication skills

  • High attention to detail and ability to follow processes

  • Willingness to learn and take feedback

  • Basic problem-solving ability and critical thinking

  • Strong time management and organizational skills

  • Familiarity with CRM or ticketing systems (Salesforce preferred)

  • Comfort working across multiple tools and systems

What Success Looks Like in This Role:

  • Consistently meets SLA expectations (response time, resolution time, CSAT)

  • Accurately follows processes and maintains strong case documentation

  • Demonstrates reliability, accountability, and professionalism

  • Builds confidence in handling cases with increasing independence

  • Shows measurable growth in problem-solving and system knowledge

What Stord employees say

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Hours and flexibility

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