ZipRecruiter

Log In

1

Platform Experience Associate Jobs (NOW HIRING)

Nourish

Customer Experience Associate

Seattle, WA

$18.75 - $25/hr

About the Role As a Customer Experience Associate at Nourish , you'll play a critical role in ... across various platforms (50% on phones, 40% on email and 10% SMS / Chat). We're looking for ...

Nourish

Customer Experience Associate

New York, NY · On-site

$18 - $24/hr

About the Role As a Customer Experience Associate at Nourish , you'll play a critical role in ... across various platforms (50% on phones, 40% on email and 10% SMS / Chat). We're looking for ...

Eko

Customer Experience Associate

Emeryville, CA · Hybrid

$22 - $25/hr

As our Customer Experience Associate , you'll be the connective tissue between our frontline agents ... Skilled with tools like Zendesk, Confluence, and other help center platforms * Organized and ...

Eko

Customer Experience Associate

Emeryville, CA · On-site

$22 - $25/hr

As our Customer Experience Associate , you'll be the connective tissue between our frontline agents ... Skilled with tools like Zendesk, Confluence, and other help center platforms * Organized and ...

Nourish Inc

Customer Experience Associate

$17 - $22.50/hr

About the Role As a Customer Experience Associate at Nourish , you'll play a critical role in ... across various platforms (50% on phones, 40% on email and 10% SMS / Chat). We're looking for ...

Nourish

Customer Experience Associate

Miami, FL

$15.75 - $21/hr

About the Role As a Customer Experience Associate at Nourish , you'll play a critical role in ... across various platforms (50% on phones, 40% on email and 10% SMS / Chat). We're looking for ...

Nourish

Customer Experience Associate

New York, NY · On-site +1

$18 - $24/hr

About the Role As a Customer Experience Associate at Nourish , you'll play a critical role in ... across various platforms (50% on phones, 40% on email and 10% SMS / Chat). We're looking for ...

Nourish

Customer Experience Associate

Detroit, MI

$15 - $19.75/hr

About the Role As a Customer Experience Associate at Nourish , you'll play a critical role in ... across various platforms (50% on phones, 40% on email and 10% SMS / Chat). We're looking for ...

Nourish

Customer Experience Associate

New York, NY

$18 - $24/hr

About the Role As a Customer Experience Associate at Nourish , you'll play a critical role in ... across various platforms (50% on phones, 40% on email and 10% SMS / Chat). We're looking for ...

Nourish

Customer Experience Associate

Atlanta, GA

$15.75 - $21.25/hr

About the Role As a Customer Experience Associate at Nourish , you'll play a critical role in ... across various platforms (50% on phones, 40% on email and 10% SMS / Chat). We're looking for ...

Eko

Customer Experience Associate

Berkeley, CA

$20.50 - $27.25/hr

We have built a platform of non-invasive cardiovascular monitoring devices, clinical software, and ... You use your product sense to identify and advocate for a great user experience * You have great ...

Eko

Customer Experience Associate

Berkeley, CA · On-site

$20.50 - $27.25/hr

We have built a platform of non-invasive cardiovascular monitoring devices, clinical software, and ... You use your product sense to identify and advocate for a great user experience * You have great ...

Ollie

Customer Experience Associate

$17 - $22.50/hr

Experience with Gladly or a similar platform a plus * Interest in working in a pet-friendly, fast-moving environment Benefits * Competitive hourly salary and an annual bonus potential * Sponsored ...

Ollie

Customer Experience Associate

Salt Lake City, UT · Remote

$17 - $22.50/hr

Experience with Gladly or a similar platform a plus * Interest in working in a pet-friendly, fast-moving environment Benefits * Competitive hourly salary and an annual bonus potential * Sponsored ...

Ollie

Customer Experience Associate

Salt Lake City, UT · On-site

$16 - $21.25/hr

Experience with Gladly or a similar platform a plus * Interest in working in a pet-friendly, fast-moving environment Benefits * Competitive hourly salary and an annual bonus potential * Sponsored ...

Ollie

Customer Experience Associate

Nashville, TN · Remote

$17 - $22.50/hr

Experience with Gladly or a similar platform a plus * Interest in working in a pet-friendly, fast-moving environment Benefits * Competitive hourly salary and an annual bonus potential * Sponsored ...

Ollie

Customer Experience Associate

$17 - $22.50/hr

Experience with Gladly or a similar platform a plus * Interest in working in a pet-friendly, fast-moving environment Benefits * Competitive hourly salary and an annual bonus potential * Sponsored ...

Ollie

Customer Experience Associate

Nashville, TN · On-site

$16 - $21.25/hr

Experience with Gladly or a similar platform a plus * Interest in working in a pet-friendly, fast-moving environment Benefits * Competitive hourly salary and an annual bonus potential * Sponsored ...

Age Bold

Customer Experience Associate (Remote)

$20 - $22/hr

Bold is the leading healthy aging platform, offering personalized, evidence-based exercise programs ... Bold is looking for a motivated Customer Experience Associate to conduct high volume outreach to ...

next page

Showing results 1-20

All JobsPlatform Experience Associate Jobs

Platform Experience Associate information

See salary details

$27K

$141.2K

$310.5K

How much do platform experience associate jobs pay per year?

As of Jun 28, 2026, the average yearly pay for platform experience associate in the United States is $141,209.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $212,500.00 per year, depending on experience, location, and employer.

What is a platform experience associate?

A platform experience associate is a professional responsible for ensuring a positive user experience on digital platforms by addressing user issues, providing support, and improving platform functionality. They often work with customer service tools, gather user feedback, and collaborate with technical teams to enhance platform performance.

What is an experience associate?

An experience associate is a role focused on enhancing customer or user interactions with a platform or service. They often assist with onboarding, gather feedback, and ensure a positive experience, typically requiring strong communication skills and familiarity with the platform or tools used.

What are some common challenges faced by Platform Experience Associates when supporting users, and how can these be addressed?

Platform Experience Associates often encounter challenges such as troubleshooting complex technical issues, managing high volumes of user inquiries, and addressing diverse user needs efficiently. Successfully handling these situations requires strong problem-solving skills, adaptability, and clear communication. Building a deep understanding of the platform and collaborating closely with product and engineering teams can help resolve issues quickly and ensure users have a positive experience. Ongoing training and knowledge sharing within the team also play a crucial role in overcoming these challenges.

What is an associate experience job description?

An associate experience job description typically involves supporting and enhancing the overall experience of users or customers on a platform or service. It includes tasks such as onboarding, troubleshooting, gathering feedback, and collaborating with teams to improve user satisfaction, often requiring strong communication skills and familiarity with customer service tools. The role may also involve analyzing data to identify areas for improvement and ensuring a positive user journey.

What does a Platform Experience Associate do?

A Platform Experience Associate is responsible for ensuring users have a smooth and positive interaction with a digital platform. They handle customer inquiries, troubleshoot technical issues, and assist with onboarding and platform navigation. Their goal is to enhance user satisfaction by providing prompt support, gathering feedback, and collaborating with product teams to improve platform functionality. This role often requires strong communication skills, technical aptitude, and a customer-centric mindset.

What jobs make $500,000 a year?

In Canada, high-paying roles such as senior executives, specialized surgeons, and certain investment bankers can earn $500,000 or more annually. These positions often require advanced education, extensive experience, and specialized skills, and may involve long hours or high levels of responsibility.

What are the key skills and qualifications needed to thrive as a Platform Experience Associate, and why are they important?

To thrive as a Platform Experience Associate, you need strong problem-solving abilities, customer service skills, and familiarity with digital platforms, often supported by a bachelor's degree or equivalent experience. Experience with CRM systems, ticketing platforms, and basic data analysis tools is typically required. Excellent communication, active listening, and adaptability set top performers apart in this role. These skills ensure prompt and effective support, high user satisfaction, and smooth platform operations.

What is the difference between Platform Experience Associate vs Customer Support Specialist?

AspectPlatform Experience AssociateCustomer Support Specialist
CredentialsTypically requires a bachelor's degree or relevant certifications in customer service or techOften requires similar certifications, with emphasis on communication skills
Work EnvironmentWorks within tech companies, focusing on platform usability and user experienceWorks in various industries, providing direct support to customers via multiple channels
Employer & Industry UsageCommon in SaaS, tech, and digital platformsWidely used across retail, telecom, and service industries

The Platform Experience Associate and Customer Support Specialist roles share similarities in credentials and work environment but differ mainly in focus. The Associate emphasizes improving platform usability and user experience within tech companies, while the Support Specialist handles direct customer inquiries across industries. Both roles require strong communication skills and technical knowledge, but their core responsibilities and industry contexts vary.

More about Platform Experience Associate jobs
What cities are hiring for Platform Experience Associate jobs? Cities with the most Platform Experience Associate job openings:
What states have the most Platform Experience Associate jobs? States with the most job openings for Platform Experience Associate jobs include:
What job categories do people searching Platform Experience Associate jobs look for? The top searched job categories for Platform Experience Associate jobs are:
Platform Experience Associate jobs near you
Infographic showing various Platform Experience Associate job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 78% Full Time, and 21% Part Time. Highlights an 81% Physical, 1% Hybrid, and 18% Remote job distribution, with an average salary of $141,209 per year, or $67.9 per hour.
Customer Experience Associate

Customer Experience Associate

Ansa Biotechnologies, Inc.

Emeryville, CA • On-site

$85K - $91K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

We are seeking a highly motivated Customer Experience Associate to join our team. This role is integral to ensuring a seamless and exceptional customer journey-from order management and onboarding to post-sale support. The ideal candidate will be a proactive problem-solver and a strong communicator, with the ability to collaborate cross-functionally to support account, pipeline, and order operations. This position will also contribute to the evolution of customer experience strategies, support product launches, and help shape operational improvements within the commercial team.
Willingness to work 2-3 days in person at Emeryville office and 6am shift.
Key Responsibilities:

  • Order Processing & Management:
    Accurately process and manage customer orders while ensuring adherence to established policies. Coordinate with manufacturing, logistics, technical support, and informatics teams to preempt or resolve issues impacting order fulfillment.
  • Customer Support:
    Act as the primary point of contact for customer inquiries. Deliver timely, accurate responses regarding product information, order status, onboarding, and other service needs.
  • Sales Support & Inside Sales:
    Actively engage with existing and prospective customers to identify product needs, generate quotes, and support revenue growth. Collaborate closely with the sales team to convert inbound inquiries into sales opportunities, follow up on leads, and cross-sell relevant products and services.
  • System Operations & Data Management:
    Maintain and update customer data across CRM (Salesforce), ERP (NetSuite preferred), and payment platforms. Serve as a subject matter expert on systems supporting the quote-to-cash workflow and work to improve operational efficiency.
  • Case Management & Triage:
    Oversee the customer service case/email inbox. Triage inquiries to appropriate departments such as finance, technical support, or sales, and address service-related questions including quotes, order changes, complaints, and biosecurity concerns.
  • Customer Relationship Management:
    Build and maintain strong, trust-based relationships with customers. Collaborate with internal teams to anticipate and meet customer needs while identifying opportunities to enhance their overall experience.
  • Documentation & Reporting:
    Maintain detailed records of customer interactions and resolutions. Create reports to identify trends, support data-driven decisions, and recommend service improvements.
  • Customer Feedback & Analytics:
    Collect and analyze customer feedback to inform service enhancements. Help implement strategies that continuously improve the customer experience.
  • Continuous Learning:
    Stay informed on product updates, industry trends, and customer service best practices. Participate in training and actively share improvement ideas with the team.
  • NOTE: This role will report to the Emeryville, CA office 2-3 days/week and must be able to work East Coast hours.

Qualifications:
  • Bachelor's degree or equivalent work experience (minimum 2 years) in a relevant field such as Biology, Biochemistry, or DNA Synthesis.
  • Previous experience in the DNA synthesis industry is highly preferred.
  • Proficiency in Salesforce (Sales Cloud, Commerce Cloud) with a track record of managing customer lifecycles and driving revenue through CRM tools.
  • Experience with ERP systems, preferably NetSuite.
  • Basic understanding of biological data and file formats.
  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving capabilities.
  • High attention to detail and ability to prioritize tasks in a fast-paced environment.
  • Collaborative team player with a proactive, customer-first mindset.
  • Adaptable to changing business needs and market conditions.

Benefits & Compensation:
Ansa offers a benefit package including comprehensive medical, dental & vision plans for employees and dependents, 401k retirement planning, company holidays, flexible and company encouraged vacation time and parental leave. Our compensation packages include industry competitive and experience commensurate base salaries and stock options.
The pay range for this role is $85k-$91k
Ansa Biotechnologies is an Equal Opportunity Employer.
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
At Ansa, we're building a community of intelligent and passionate people that will help us change biotechnology research with our enzymatic DNA synthesis technology. We believe that challenging and trusting one another, and continuously learning are essential to our success. We believe that building diverse, inclusive, and psychologically safe spaces are essential to a community culture that yields the happiest colleagues and friends, and the highest quality research.
As we are growing rapidly, this is an ever-present goal: hiring the best people while building diversity in thought, experience and background within our team. While the biotechnology space can feel limited in BIPOC, non-binary and even female representation, we endeavor to make hiring decisions that will continue to grow and support our team in the direction of cultural diversity and sustainability.
See our team, mission, and additional job postings, please visit our website, ansabio.com

Apply