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Platform Experience Associate Jobs in Ontario (NOW HIRING)

Fitch Ratings

A leading financial information services provider in Toronto is seeking an experienced Associate Director/Lead Data Engineer to lead the design of data solutions on modern cloud platforms, including ...

Quince

Customer Experience Specialist

Toronto, ON

CA$24/hr

The Role As a Customer Experience Associate, you'll be the human heartbeat behind the Quince brand ... Navigate our service platforms smoothly, using available resources to find answers quickly and keep ...

Scotiabank

Crypto Platform Engineer

Toronto, ON

Provide technical mentorship to Senior Associate Crypto Platform Engineers, sharing best practices ... Hands-on technical working experience in programming languages such as (by not limited to) Java ...

Scotiabank

Associate Platform Engineer

Toronto, ON

Associate Platform Engineer will have hands-on experience in application design, development, and operations that leverage such technologies as React, Node JS,Java 8, RESTful services, Microservices.

Scotiabank

Sr Associate Platform Engineer

Toronto, ON · On-site +1

Contributes to the overall success of the Senior Associate Cloud Platform Engineering function by ... Experience with CI/CD tools such as GitHub Actions, Gitlab CI, Azure DevOps or Jenkins * Good ...

Amico

Microsoft 365 Administrator

Richmond Hill, ON

CA$75K - CA$100K/yr

Experience with Copilot Studio, Power Automate, or Power Platform. * Experience with Microsoft ... Security Operations Analyst Associate * Information Protection and Compliance Administrator ...

Royal Bank of Canada

Senior AI Engineer

Toronto, ON

Certification in cloud platforms (e.g., AWS Developer Associate, Azure Developer Associate) * Experience with additional languages or frameworks (Java, Go, Rust) What's In It For You We thrive on the ...

Société Financière Manuvie

Bachelor's in Computer Science/Engineering or equivalent experience (not strictly required if ... HashiCorp Terraform Associate certificate (nice to have) When you join our team: * We'll empower ...

United States Digital Space LLC

Bachelor's in Computer Science/Engineering or equivalent experience (not strictly required if ... HashiCorp Terraform Associate certificate (nice to have) When you join our team: * We'll empower ...

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Platform Experience Associate information

What does a Platform Experience Associate do?

A Platform Experience Associate is responsible for ensuring users have a smooth and positive interaction with a digital platform. They handle customer inquiries, troubleshoot technical issues, and assist with onboarding and platform navigation. Their goal is to enhance user satisfaction by providing prompt support, gathering feedback, and collaborating with product teams to improve platform functionality. This role often requires strong communication skills, technical aptitude, and a customer-centric mindset.

What are the key skills and qualifications needed to thrive as a Platform Experience Associate?

To thrive as a Platform Experience Associate, you need strong problem-solving abilities, customer service skills, and familiarity with digital platforms, often supported by a bachelor's degree or equivalent experience. Experience with CRM systems, ticketing platforms, and basic data analysis tools is typically required. Excellent communication, active listening, and adaptability set top performers apart in this role. These skills ensure prompt and effective support, high user satisfaction, and smooth platform operations.

What are some common challenges faced by Platform Experience Associates when supporting users, and how can these be addressed?

Platform Experience Associates often encounter challenges such as troubleshooting complex technical issues, managing high volumes of user inquiries, and addressing diverse user needs efficiently. Successfully handling these situations requires strong problem-solving skills, adaptability, and clear communication. Building a deep understanding of the platform and collaborating closely with product and engineering teams can help resolve issues quickly and ensure users have a positive experience. Ongoing training and knowledge sharing within the team also play a crucial role in overcoming these challenges.

What is the difference between Platform Experience Associate vs Customer Support Specialist?

AspectPlatform Experience AssociateCustomer Support Specialist
CredentialsTypically requires a bachelor's degree or relevant certifications in customer service or techOften requires similar certifications, with emphasis on communication skills
Work EnvironmentWorks within tech companies, focusing on platform usability and user experienceWorks in various industries, providing direct support to customers via multiple channels
Employer & Industry UsageCommon in SaaS, tech, and digital platformsWidely used across retail, telecom, and service industries

The Platform Experience Associate and Customer Support Specialist roles share similarities in credentials and work environment but differ mainly in focus. The Associate emphasizes improving platform usability and user experience within tech companies, while the Support Specialist handles direct customer inquiries across industries. Both roles require strong communication skills and technical knowledge, but their core responsibilities and industry contexts vary.

What are popular job titles related to Platform Experience Associate jobs in Ontario?

For Platform Experience Associate jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Platform Experience Associate jobs in Ontario look for?

The top searched job categories for Platform Experience Associate jobs in Ontario are:

What cities in Ontario are hiring for Platform Experience Associate jobs?

Cities in Ontario with the most Platform Experience Associate job openings:

Platform Experience Associate jobs near you
Infographic showing various Platform Experience Associate job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Customer Experience Associate

Kirkland Lake, ON • On-site

Pops Cannabis Co.
See more jobs at Pops Cannabis Co.external

Full-time

Re-posted 21 days ago

Job description

As a customer experience associate you will be responsible for leading exceptional guest experiences by creating emotional connections within our communities. Your knowledge and passion will be critical in guiding our guests through our strategically curated assortment plan which will earn trust, credibility and loyalty.

Responsibilities:

  • Build positive community relationships
  • Be a positive brand ambassador
  • Continuous education and have a full understanding of our assortment
  • Complete transactions, owing the entire path to purchase
  • Adhere to regulations,compliance, standards and best practices to achieve desired results
  • Inventory Management
  • Maintain the integrity of the location, assuring safety and cleanliness are top of mind
  • Drive performance, comprehensive understanding of KPI's

Qualifications:

  • Previous experience in retail, hospitality or customer service industry
  • Ability to multi-task in fast paced environment
  • Excellent communication skills
  • High Integrity, High Energy,
  • Passionate in connecting communities through cannabis
  • Basic skills in using digital platforms

Required Attributes:
Our Team Members must possess the following core values:

Hospitality - creating connections and earning loyalty through genuine hospitality
Experience - provide exceptional and memorable experiences
Authenticity - be true to who you are
Respect - treat others as you would like to be treated
Teamwork - building strong relationships with our communities, guests, partners and team members

Additional Requirements:

* Completion of CannSell certification upon offer
* Successful completion of criminal background check
* Must be flexible to work evenings and weekends as required
* Must be a minimum age of 19 years old

Thank you for your expressed interest in joining Pop's Cannabis Co.