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Platform Experience Associate Jobs in Waterloo, ON

Ray of Hope

Fundraising Associate

Kitchener, ON · On-site

$27.20 - $31.43/hr

... platforms (i.e., peer to peer sites) * Provide third-party event support * Other duties as may be ... Event experience is an asset * Communications experience is an asset * Marketing and design ...

PVH

Sales Associate - Part-Time

Cambridge, ON · On-site

Major global campaigns, sponsorship platforms, and disruptive activations with world-class athletes ... Customer Experience Expert: Energize every customer interaction with a warm and helpful vibe ...

Canna Cabana

Retail Sales Associate

Guelph, ON

CA$17.60 - CA$18.50/hr

Minimum 2-3 years of Retail Experience in sales and customer service required. * A valid First Aid ... E-commerce Platforms : High Tide operates a suite of leading accessory sites across the world ...

Canna Cabana

Retail Sales Associate

Guelph, ON

CA$17.60 - CA$18.50/hr

Minimum 2-3 years of Retail Experience in sales and customer service required. * A valid First Aid ... E-commerce Platforms : High Tide operates a suite of leading accessory sites across the world ...

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Platform Experience Associate information

What does a Platform Experience Associate do?

A Platform Experience Associate is responsible for ensuring users have a smooth and positive interaction with a digital platform. They handle customer inquiries, troubleshoot technical issues, and assist with onboarding and platform navigation. Their goal is to enhance user satisfaction by providing prompt support, gathering feedback, and collaborating with product teams to improve platform functionality. This role often requires strong communication skills, technical aptitude, and a customer-centric mindset.

What are the key skills and qualifications needed to thrive as a Platform Experience Associate?

To thrive as a Platform Experience Associate, you need strong problem-solving abilities, customer service skills, and familiarity with digital platforms, often supported by a bachelor's degree or equivalent experience. Experience with CRM systems, ticketing platforms, and basic data analysis tools is typically required. Excellent communication, active listening, and adaptability set top performers apart in this role. These skills ensure prompt and effective support, high user satisfaction, and smooth platform operations.

What are some common challenges faced by Platform Experience Associates when supporting users, and how can these be addressed?

Platform Experience Associates often encounter challenges such as troubleshooting complex technical issues, managing high volumes of user inquiries, and addressing diverse user needs efficiently. Successfully handling these situations requires strong problem-solving skills, adaptability, and clear communication. Building a deep understanding of the platform and collaborating closely with product and engineering teams can help resolve issues quickly and ensure users have a positive experience. Ongoing training and knowledge sharing within the team also play a crucial role in overcoming these challenges.

What is the difference between Platform Experience Associate vs Customer Support Specialist?

AspectPlatform Experience AssociateCustomer Support Specialist
CredentialsTypically requires a bachelor's degree or relevant certifications in customer service or techOften requires similar certifications, with emphasis on communication skills
Work EnvironmentWorks within tech companies, focusing on platform usability and user experienceWorks in various industries, providing direct support to customers via multiple channels
Employer & Industry UsageCommon in SaaS, tech, and digital platformsWidely used across retail, telecom, and service industries

The Platform Experience Associate and Customer Support Specialist roles share similarities in credentials and work environment but differ mainly in focus. The Associate emphasizes improving platform usability and user experience within tech companies, while the Support Specialist handles direct customer inquiries across industries. Both roles require strong communication skills and technical knowledge, but their core responsibilities and industry contexts vary.

What job categories do people searching Platform Experience Associate jobs in Waterloo, ON look for?

The top searched job categories for Platform Experience Associate jobs in Waterloo, ON are:

Platform Experience Associate jobs near you
Infographic showing various Platform Experience Associate job openings in Waterloo, ON as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, 1% Temporary, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.

Fundraising Associate

Kitchener, ON • On-site

Ray of Hope
11 - 50 employees
Learn more about Ray of Hopeexternal

$27.20 - $31.43/hr

Full-time

Posted 25 days ago

Job description

Full-Time Fundraising Associate

Position Hours: Monday to Friday, 8:30am - 4:30pm
Wage Range: $27.20 - $31.43

Based on interview availability, applications may be reviewed asap upon submission an qualified candidates, contacted immediately or shortly following. This posting will remain open for 2 weeks (Deadline: August 24, 2026) OR until capacity, so please apply at your earliest convenience for consideration - Thank you!
*We kindly ask that candidates limit the use of AI tools in preparing an application & we do not use AI for recruitment with human recruiters screening submissions.

Overview

The Fundraising Associate will support the Director of Development in day-to-day activities of a multi-faceted Development and Communications Department. This position will have a large focus on donor care, donation & data management, and communications. The incumbent will be responsible for the administrative duties associated with donor care, donation & data management, and communications. The Fundraising Associate also provides copy editing for donor communication, social media content, and marketing materials, plus will take a lead role in our major fundraising events, while supporting and enhancing all ongoing donor strategies.

Specific Responsibilities Donor Care & Customer Service - 20%
  • Engage with community members regularly by phone, email, letter, digital streams, and in person (i.e., responding to questions, info requests & updates, donations over the phone, etc.)
  • Respond to donor specific questions & requests
  • Help build and maintain relationships with donors through regular touch points
  • Produce and send new donor welcome packages, thank you letters, and cards/notes
Donation & Data Management - 50%
  • Manage and maintain donor software through accurately inputting donor information, gift amount, contact notes, and other related info
  • Manage and maintain monthly partner donations
  • Develop and produce a variety of reports in donor software (Virtuous) and MS Excel
  • Complete one-time and/or annual tax receipts for donors
  • Complete monthly donation reconciliation reports
  • Manage all bank deposits
  • Complete Gift in Kind (GIK) donation requests
Communications - 20%
  • Create and schedule regular social media posts
  • Design communications materials (i.e., graphics for social media posts)
  • Help make updates to the website as needed
  • Design and/or edit marketing materials such as brochures, stand-up banners, with the support of the marketing committee
Event Management - 10%
  • Help plan major fundraising events with the support of the Director of Development
  • Lead overall event organization, event day site setup and registration
  • Assist donors with third party fundraising platforms (i.e., peer to peer sites)
  • Provide third-party event support
  • Other duties as may be assigned from time to time

Qualifications
Education
  • Completion of post-secondary education in fundraising, communications, marketing or related field
Experience
  • Minimum 3-5 years of experience in a fundraising, data management, customer service, or similar role
  • Experience in donor relations or customer service is an asset
  • Data Management with a fundraising CRM experience is a benefit
  • Event experience is an asset
  • Communications experience is an asset
  • Marketing and design experience is an asset
Certifications
  • Foundations of Fundraising Course or similar course is useful
Knowledge/Skills/Abilities required to be successful in this position
  • Ability to read and interpret procedure manuals and reports
  • Ability to analyze and present numerical data in tables, spreadsheets and forms
  • Proficient with Microsoft Office 365, WordPress, Canva
  • Sound knowledge and experience with a Customer Relations Managament system like Virtuous
  • Ability to utilize social media platforms and website management tools
  • Ability to organize daily/weekly projects and refocus when pulled off task
  • Ability to work with minimal supervision
  • Well-developed interpersonal skills
  • Willingness to learn, completion of Virtuous Academy, CNOY 101 event training
  • Foundations of Fundraising
Requirements
  • Vulnerable Sector Check/Police Check
  • Valid, unrestricted Class "G" Ontario Driver's licence
  • Ministry of Transportation Drivers Abstract through Service Ontario
  • Travel to area community organizations and businesses
  • Statement of Faith Agreement bonification
Physical Demands
  • Manual dexterity required
  • Interacts with employees, management and the public at large
  • Sitting, standing, bending and walking
  • Repetitive work, detail oriented, work requiring deep focus
  • Position is an "in-office" position regarding requirements to answer phone calls, respond to donor requests, and calling donors for purposes of updating financial information
  • Position is located at the reception desk to offer our best customer service experience to the community
  • Overtime may be required during specific peak times
Employment Type: FULL_TIME

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