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Platform Experience Associate Jobs in Indiana (NOW HIRING)

Brotherhood Mutual

Platform Engineer II

Fort Wayne, IN · On-site

... Experience, and Certifications * Associate's degree in an IT-related field or equivalent degree ... platforms. * Bachelor's degree in Business or Information Systems related field is desired.

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All JobsPlatform Experience Associate JobsPlatform Experience Associate Jobs in Indiana

Platform Experience Associate information

See Indiana salary details

$25.7K

$134.4K

$295.5K

How much do platform experience associate jobs pay per year?

As of Aug 12, 2026, the average yearly pay for platform experience associate in Indiana is $134,369.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $202,200.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Platform Experience Associates when supporting users, and how can these be addressed?

Platform Experience Associates often encounter challenges such as troubleshooting complex technical issues, managing high volumes of user inquiries, and addressing diverse user needs efficiently. Successfully handling these situations requires strong problem-solving skills, adaptability, and clear communication. Building a deep understanding of the platform and collaborating closely with product and engineering teams can help resolve issues quickly and ensure users have a positive experience. Ongoing training and knowledge sharing within the team also play a crucial role in overcoming these challenges.

What does a Platform Experience Associate do?

A Platform Experience Associate is responsible for ensuring users have a smooth and positive interaction with a digital platform. They handle customer inquiries, troubleshoot technical issues, and assist with onboarding and platform navigation. Their goal is to enhance user satisfaction by providing prompt support, gathering feedback, and collaborating with product teams to improve platform functionality. This role often requires strong communication skills, technical aptitude, and a customer-centric mindset.

What are the key skills and qualifications needed to thrive as a Platform Experience Associate?

To thrive as a Platform Experience Associate, you need strong problem-solving abilities, customer service skills, and familiarity with digital platforms, often supported by a bachelor's degree or equivalent experience. Experience with CRM systems, ticketing platforms, and basic data analysis tools is typically required. Excellent communication, active listening, and adaptability set top performers apart in this role. These skills ensure prompt and effective support, high user satisfaction, and smooth platform operations.

What is the difference between Platform Experience Associate vs Customer Support Specialist?

AspectPlatform Experience AssociateCustomer Support Specialist
CredentialsTypically requires a bachelor's degree or relevant certifications in customer service or techOften requires similar certifications, with emphasis on communication skills
Work EnvironmentWorks within tech companies, focusing on platform usability and user experienceWorks in various industries, providing direct support to customers via multiple channels
Employer & Industry UsageCommon in SaaS, tech, and digital platformsWidely used across retail, telecom, and service industries

The Platform Experience Associate and Customer Support Specialist roles share similarities in credentials and work environment but differ mainly in focus. The Associate emphasizes improving platform usability and user experience within tech companies, while the Support Specialist handles direct customer inquiries across industries. Both roles require strong communication skills and technical knowledge, but their core responsibilities and industry contexts vary.

What are popular job titles related to Platform Experience Associate jobs in Indiana? For Platform Experience Associate jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Platform Experience Associate jobs in Indiana look for? The top searched job categories for Platform Experience Associate jobs in Indiana are:
What cities in Indiana are hiring for Platform Experience Associate jobs? Cities in Indiana with the most Platform Experience Associate job openings:
Platform Experience Associate jobs near you
Infographic showing various Platform Experience Associate job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $134,369 per year, or $64.6 per hour.

Platform Support Specialist, Full time

Wesleyan Church

Fishers, IN

Full-time

Re-posted 14 days ago

Job description

Position Summary

The Platform Support Specialist provides technical support, troubleshooting, and systems administration within The Wesleyan Church’s Microsoft ecosystem and key enterprise platforms, including SharePoint, Salesforce, NetSuite, and Stova/Meetingmax.

This role blends frontline IT support with advanced platform expertise to ensure reliable system performance, strong security practices, and an excellent user experience. The Specialist serves as a primary point of contact for end users, collaborates with internal subject matter experts and external vendors, and supports ongoing system improvements in alignment with TWC’s technology standards and mission.

Essential Responsibilities

  • Provide technical troubleshooting, root cause analysis, and issue resolution within the Microsoft ecosystem and designated software platforms.
  • Deliver Tier 1 support and escalate complex issues to Tier 2 and Tier 3 resources as appropriate, including internal experts, BDO Digital, and vendors.
  • Administer and support systems, applications, and related services.
  • Configure, secure, and maintain SharePoint and other TWC web assets in collaboration with the Applications Architect.
  • Support event management systems (Stova/Meetingmax) in coordination with subject matter experts and vendors.
  • Assist end users via phone, email, chat, and ticketing systems; provide onboarding, training, and demonstrations (e.g., lunch-and-learn sessions).
  • Coordinate with BDO Digital and other third-party providers for platform maintenance and technical changes.
  • Develop, update, and maintain IT and user-facing knowledge base documentation.
  • Provide input to subject matter experts on long-term solutions and technology strategies.
  • Ensure compliance with security, data protection, and organizational standards.
  • Perform other related duties as assigned.

Qualifications

Knowledge, Skills, and Abilities

  • Demonstrated expertise in Microsoft environments, including Entra, Azure, Exchange, SharePoint, Teams, and Power Platform.
  • Experience and/or certifications in Salesforce, NetSuite/Oracle, and Stova (or similar event management platforms).
  • Working knowledge of multiple operating systems (Windows, macOS, Linux/Unix variants).
  • Strong understanding of networking, identity and access management, endpoint security, and ticketing systems.
  • Proficiency with protocols and technologies such as TCP/IP, DNS, HTTP, SAML, OAuth, APIs, and ServiceNow.
  • Knowledge of at least one computer programming or scripting language.
  • Understanding of cloud security principles and best practices.
  • Excellent organizational, time management, communication, and problem-solving skills.
  • Strong attention to detail and commitment to service excellence.

Minimum Education and Experience

  • Associate’s degree, bachelor’s degree, or equivalent experience in computer science, information systems, or a related field.
  • Minimum of five (5) years of relevant IT support or systems administration experience.

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