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Customer Experience Associate Jobs in Indiana (NOW HIRING)

ReSource Pro

Customer Experience Associate

Vincennes, IN · On-site

$11.25 - $23.94/hr

Supportive Insurance Services, a ReSource Pro company, is seeking a Customer Experience Associate to provide front-line customer service support to ReSource Pro Compliance customers by processing ...

ReSource Pro

Customer Experience Associate

Vincennes, IN · On-site

$11.25 - $23.94/hr

Supportive Insurance Services, a ReSource Pro company, is seeking a Customer Experience Associate to provide front-line customer service support to ReSource Pro Compliance customers by processing ...

ReSource Pro

Customer Experience Associate

Washington, IN · On-site

$11.25 - $23.94/hr

Supportive Insurance Services, a ReSource Pro company, is seeking a Customer Experience Associate to provide front-line customer service support to ReSource Pro Compliance customers by processing ...

ReSource Pro

Customer Experience Associate

Vincennes, IN · On-site

$11.25 - $23.94/hr

Supportive Insurance Services, a ReSource Pro company, is seeking a Customer Experience Associate to provide front-line customer service support to ReSource Pro Compliance customers by processing ...

ReSource Pro

Customer Experience Associate

Washington, IN · On-site

$11.25 - $23.94/hr

Supportive Insurance Services, a ReSource Pro company, is seeking a Customer Experience Associate to provide front-line customer service support to ReSource Pro Compliance customers by processing ...

Group1001

Customer Experience Associate

Zionsville, IN

$16 - $21.25/hr

As an integral part of our customer experience team, you represent the essence of our brand's dedication to our customers. Your role is crucial in ensuring that every customer interaction is an ...

Group1001

Customer Experience Associate

Zionsville, IN · On-site

$16 - $21.25/hr

As an integral part of our customer experience team, you represent the essence of our brand's dedication to our customers. Your role is crucial in ensuring that every customer interaction is an ...

1001

Customer Experience Associate

Zionsville, IN · On-site

$16 - $21.25/hr

As an integral part of our customer experience team, you represent the essence of our brand's dedication to our customers. Your role is crucial in ensuring that every customer interaction is an ...

Group1001

Customer Experience Associate

Zionsville, IN · On-site

$16 - $21.25/hr

As an integral part of our customer experience team, you represent the essence of our brand's dedication to our customers. Your role is crucial in ensuring that every customer interaction is an ...

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Customer Experience Associate information

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$23

How much do customer experience associate jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for customer experience associate in Indiana is $17.63, according to ZipRecruiter salary data. Most workers in this role earn between $15.10 and $20.14 per hour, depending on experience, location, and employer.

What Is a Customer Experience Associate?

A customer experience associate ensures that customers who interact with the company’s products or services have a positive experience. You find customer experience associates in a variety of settings, such as retail stores, tourist locations like campgrounds and wineries, and health care supply companies. As a customer experience associate, your job duties include greeting guests, helping them find products, learning what they are looking for in a service, or resolve a complaint. To become a customer experience associate, you need a high school diploma or equivalent and a friendly, outgoing demeanor.

What skills are needed for CX jobs?

Customer Experience Associate roles require strong communication and interpersonal skills to effectively assist customers. Problem-solving abilities, patience, and familiarity with customer service tools like CRM software are also important for success in this field.

What are some common challenges Customer Experience Associates face, and how can they effectively handle them?

Customer Experience Associates often encounter challenges such as managing difficult customer interactions, adapting to rapidly changing product information, and balancing multiple tasks simultaneously. Success in this role requires patience, strong communication skills, and the ability to remain calm under pressure. Leveraging available resources—such as updated knowledge bases, support from teammates and supervisors, and ongoing training—helps associates resolve issues efficiently and maintain a positive customer experience. Regular feedback sessions and collaboration with other departments also enable associates to stay informed and improve their service.

What does a customer experience associate do?

A customer experience associate is responsible for assisting customers, addressing their inquiries, and resolving issues to ensure satisfaction. They often use communication skills, problem-solving abilities, and customer service tools to create positive interactions and improve overall customer experience.

What jobs pay 4000 a week without a degree?

High-paying jobs that can reach $4,000 a week without a degree often include roles such as sales managers, real estate brokers, commercial pilots, or skilled trades like electricians and plumbers. These positions typically require experience, specialized skills, or certifications rather than formal college degrees, and may involve commission, bonuses, or overtime to achieve high weekly earnings.

Is a CSA job stressful?

A Customer Service Associate (CSA) job can be stressful due to handling customer complaints, managing high call volumes, and meeting performance metrics. However, stress levels vary depending on the work environment, training, and individual coping skills.

What are the key skills and qualifications needed to thrive as a Customer Experience Associate, and why are they important?

To thrive as a Customer Experience Associate, you need strong communication, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, helpdesk software, and sometimes certifications like CXPA are typically beneficial. Active listening, patience, and adaptability are soft skills that help you exceed customer expectations and resolve issues effectively. These skills and qualities are crucial for building positive customer relationships, ensuring satisfaction, and supporting business retention goals.
More about Customer Experience Associate jobs
What are the most commonly searched types of Customer Experience jobs in Indiana? The most popular types of Customer Experience jobs in Indiana are:
What are popular job titles related to Customer Experience Associate jobs in Indiana? For Customer Experience Associate jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Customer Experience Associate jobs in Indiana look for? The top searched job categories for Customer Experience Associate jobs in Indiana are:
What cities in Indiana are hiring for Customer Experience Associate jobs? Cities in Indiana with the most Customer Experience Associate job openings:
Customer Experience Associate jobs near you
Customer Experience Associate

Customer Experience Associate

ReSource Pro

Vincennes, IN • On-site

$11.25 - $23.94/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 25 days ago

Job description

Does working as part of a close-knit, friendly team inspire you? Do you find enjoyment in helping customers with their needs over the phone?
Come Join ReSource Pro!
Your Role...
Supportive Insurance Services, a ReSource Pro company, is seeking a Customer Experience Associate to provide front-line customer service support to ReSource Pro Compliance customers by processing tasks related to insurance regulatory compliance, client intake and/or sales support, responding to customer requests over phone and email. Work completed directly impacts trust and partnership with the client.
We hire the best because our service is only as good as the people delivering it. We're committed to hiring individuals who engage in our amazing culture and embrace our Core Values: Commitment to Community, Teamwork, Passion for Excellence, Service-Centric, and Best Self.
*This position is a hybrid role and all candidates must reside within driving distance to our Vincennes, IN office.
In This Role, You Will...
  • Receive and handle customer inquiries via inbound/outbound phone calls, email, and/or chat; answering questions professionally and assisting customers by completing a task or process for them
  • Follows establishes processes and procedures to complete routine regulatory compliance
  • Client intake and/or sales support tasks in a timely manner on behalf of the client. This may include gathering and verifying client information, inputting information into a variety of Compliance and/or State web-based systems and forms and complete related reports.
  • Processing and tracking applications
  • Provide exceptional customer service to customers
What You Need to Be Successful...
  • High School diploma or equivalent
  • 1-2 years of customer service experience
  • 1-2 years of office experience preferred
  • Previous insurance experience or basic insurance knowledge preferred
  • Licensing experience preferred but not required
  • Customer-centric mindset; enjoy providing a service and solving customer problems
  • Strong written and verbal communication skills
  • Process-focused and detail oriented; committed to accurate documentation
  • Computer knowledge and proficiency with MS 365- able to learn, utilize, and navigate a variety of external and internal systems
Your Compensation...
Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes annual bonus eligibility, benefits, and other opportunities at ReSource Pro. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other ReSource Pro employees. This is a hybrid position out of our office in Vincennes, IN and the salary range for this location and role is $11.25 - $23.94 per hour. The salary range could be lower or higher based on the specific geographic location in which the candidate resides.
Your Benefits & Perks...
  • 100% paid employee health insurance available on Day 1
  • Eligible for all medical, dental, and vision benefits on Day 1
  • Remote positions are Internet stipend-eligible
  • 401k with employer match, vested on Day 1
  • HSA/FSA available
  • Long Term and short-term disability employer-provided
  • Generous PTO plan with paid holidays + floating holidays
  • Development and growth opportunities
  • Comprehensive wellness program and prioritization of employee health
Your Interview Process...
To be considered for this position, please submit your application. If you meet the qualifications for the role, a member of our Talent Acquisition team will be in touch to schedule an interview via Zoom.
The standard interview process includes:
  1. Behavioral Interview with Talent Acquisition
  2. Online talent assessment
  3. Hiring Manager Interview
*Additional interview steps may be added depending on the position or if further evaluation is needed.
Disclosure: Candidates are evaluated at each step of the process. As a result, not every candidate will complete all steps in the process.
About ReSource Pro:
Focused exclusively on the insurance industry, ReSource Pro is the trusted partner insurance organizations rely on to optimize performance, streamline operations and process engineering, and drive growth. Serving 2,000+ carriers, brokers, wholesalers, and MGAs, ReSource Pro is a recognized market leader in insurance workflow optimization, data and technology services, and strategic operating model transformation. Maintaining a 96%+ client retention rate for over a decade, ReSource Pro is the only firm serving the insurance industry to have earned a spot on the Inc. 5000 list 16 times-placing it among the top 0.02% of repeat honorees across all sectors in the Inc. list's 40+ year history.
Equal Employment Opportunity Policy
ReSource Pro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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