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Customer Experience Director Jobs in Indiana (NOW HIRING)

Syndicate

Customer Experience Agent

Kokomo, IN

$13.75 - $18.50/hr

Under the direction of the Manager of Customer Experience the Customer Experience Agent is the ... SUPERVISORY RESPONSIBILITY This job has no direct supervisory responsibilities of other team ...

Syndicate

Customer Experience Agent

Kokomo, IN · On-site

$14 - $18.75/hr

Under the direction of the Manager of Customer Experience the Customer Experience Agent is the ... SUPERVISORY RESPONSIBILITY This job has no direct supervisory responsibilities of other team ...

YMCA

Program Director

Crown Point, IN · On-site

$21/hr

As a Youth Experience Director at the Y, you lead an environment that is inviting and serves all ... Provides customer-obsessed service to all team members, members, and program participants.

Parts Town

Director, Customer Partnerships

Fort Wayne, IN · On-site +1

$77.54K - $115.83K/yr

The Job at a Glance The Customer Partnerships Director (AKA PARTnership Builder) will oversee a key ... You have 5-7 years of experience in a fast-paced, high growth consultative & collaborative sales ...

John Jones Auto Group

Finance Director

Salem, IN · On-site

This position plays a critical role in delivering an exceptional customer experience while ... Finance Director or leadership experience preferred • Strong understanding of lender ...

John Jones Auto Group

Finance Director

Salem, IN

Responsibilities Customer Experience & Deal Structure · Deliver a professional, transparent, and customer-focused finance experience · Present financing, leasing, and protection product options ...

John Jones Auto Group

Finance Director

Salem, IN

Responsibilities Customer Experience & Deal Structure · Deliver a professional, transparent, and customer-focused finance experience · Present financing, leasing, and protection product options ...

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Customer Experience Director information

See Indiana salary details

$37.1K

$117.4K

$187K

How much do customer experience director jobs pay per year?

As of May 28, 2026, the average yearly pay for customer experience director in Indiana is $117,364.00, according to ZipRecruiter salary data. Most workers in this role earn between $90,400.00 and $140,400.00 per year, depending on experience, location, and employer.

What does a Customer Experience Director do?

A Customer Experience Director oversees strategies to enhance customer satisfaction, engagement, and loyalty. They analyze customer feedback, streamline processes, and collaborate across teams to improve experiences. Their role involves setting service standards, implementing technology for better interactions, and ensuring a customer-centric company culture. By aligning business goals with customer needs, they drive retention and long-term growth.

What are the key skills and qualifications needed to thrive in the Customer Experience Director position, and why are they important?

To thrive as a Customer Experience Director, you need a strong background in customer journey mapping, strategic leadership, and data-driven decision-making, typically supported by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms (like Salesforce), customer feedback tools, and analytics software is highly valued, along with certifications in customer experience management. Outstanding communication, emotional intelligence, and problem-solving abilities distinguish top performers in this role. These skills ensure customer-centric strategies are effectively developed and implemented, driving loyalty and business growth.

What are some common challenges faced by a Customer Experience Director and how are they addressed?

Customer Experience Directors frequently face the challenge of aligning cross-departmental teams around a unified vision for customer satisfaction. Managing consistent service quality across multiple channels and touchpoints can also be complex, especially in larger organizations. Successful directors address these challenges by fostering strong collaboration between departments, implementing robust feedback and reporting systems, and maintaining open communication with both customers and internal teams. This proactive approach ensures continuous improvement in the customer experience while driving organizational buy-in and measurable results.

What does a director of customer experience make?

A director of customer experience typically earns a salary ranging from $90,000 to $180,000 annually, depending on the industry, company size, and location. They often oversee customer service strategies, utilize data analytics tools, and require strong leadership and communication skills.
More about Customer Experience Director jobs
What are the most commonly searched types of Customer Experience jobs in Indiana? The most popular types of Customer Experience jobs in Indiana are:
What are popular job titles related to Customer Experience Director jobs in Indiana? For Customer Experience Director jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Customer Experience Director jobs in Indiana look for? The top searched job categories for Customer Experience Director jobs in Indiana are:
What cities in Indiana are hiring for Customer Experience Director jobs? Cities in Indiana with the most Customer Experience Director job openings:
Customer Experience Director jobs near you
Customer Experience Lead-Castleton Square

Customer Experience Lead-Castleton Square

Victoria's Secret

Indianapolis, IN • On-site

$16.75 - $21.25/hr

Full-time

Posted 13 days ago

Victoria's Secret rating

6.3

Company rating: 6.3 out of 10

Based on 392 frontline employees who took The Breakroom Quiz

43rd of 102 rated fashion retailers

Job description

A Victoria's Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager.
Primary Responsibility:
The Customer Experience Lead is primarily responsible for driving and growing top-line sales by selling, leading and directing associates on the sales floor, and coaching associates in the moment. In addition, the Customer Experience Lead supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. The Customer Experience Lead is expected to act as a front-line supervisor responsible for assigning work and providing direction to non-supervisory associates.
All Store Leadership Team responsibilities include:
  • Leading and demonstrating company values within the store.
  • Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling.
  • Conducting associate observations and associate coaching.
  • Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.
  • Linking results to behaviors and actions to drive top-line sales.
  • Independently managing labor hours within the store to drive top-line sales and profit.
  • Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
  • Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
  • Demonstrating and leading company policy and procedures.
  • Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing.
  • This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks.

Click here for benefit details related to this position.
  • Passion for Victoria's Secret Brand.
  • Demonstrates excellent merchandising skills.
  • Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
  • A sense of self-awareness with an interest in seeking feedback to improve and develop.
  • Ability to monitor/track progress and incorporate feedback into decision-making.
  • Experience with influencing cross-functional partners in informal and formal settings to get things done.
  • Ability to work nights, weekends, and a flexible schedule.
  • Ability to stand for long periods and frequently bend, kneel, and lift.
  • Ability to use technology (headsets, mobile devices, computers).
  • 1 year of retail experience preferred.
  • Experience directing other individuals in the performance of their job duties preferred.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance.
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.

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