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Customer Experience Assistant Jobs in Indiana (NOW HIRING)

Cyclonaire Corp

CUSTOMER EXPERIENCE SPECIALIST

Lebanon, IN · On-site

$17 - $21.25/hr

Maintain Fleetperform program with ongoing reviews and reporting. * Assist with accounts receivable ... Experience in customer facing B2B role. * Product knowledge * Ability to sell products via the ...

Ace Rent A Car Reservations Inc

Be Seen First

Customer Experience Specialist

Indianapolis, IN · On-site

$41K/yr

Monitor satisfaction scores daily and use data provided by satisfaction sources to evaluate location performance * Assist Customer Experience Manager with sending out reports to internal ACE ...

Mr Handyman

Customer Experience Specialist

South Bend, IN · On-site

$17.50 - $21.75/hr

Customer Relations: Assist customers through their projects, manage expectations, and ensure ... Experience: At least 6 years in an office environment with significant phone and computer usage.

Mr.Handyman

Customer Experience Specialist

Granger, IN · On-site

$16 - $20/hr

Customer Relations: Assist customers through their projects, manage expectations, and ensure ... Experience: At least 6 years in an office environment with significant phone and computer usage.

Mr Handyman

Customer Experience Specialist

Granger, IN · On-site

$16 - $20/hr

Customer Relations: Assist customers through their projects, manage expectations, and ensure ... Experience: At least 6 years in an office environment with significant phone and computer usage.

Mr. Handyman

Customer Experience Specialist

Granger, IN · On-site

$16 - $20/hr

Customer Relations: Assist customers through their projects, manage expectations, and ensure ... Experience: At least 6 years in an office environment with significant phone and computer usage.

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All JobsCustomer Experience JobsCustomer Experience Assistant JobsCustomer Experience Assistant Jobs in Indiana

Customer Experience Assistant information

See Indiana salary details

$27.9K

$39.9K

$51.9K

How much do customer experience assistant jobs pay per year?

As of Aug 10, 2026, the average yearly pay for customer experience assistant in Indiana is $39,861.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,600.00 and $43,800.00 per year, depending on experience, location, and employer.

How does a customer experience assistant typically collaborate with other departments to resolve customer issues?

Customer Experience Assistants often work closely with teams such as sales, technical support, and product management to resolve complex customer issues. When a customer inquiry goes beyond basic troubleshooting, the assistant coordinates with the appropriate department to gather accurate information or escalate cases as needed. Effective communication and teamwork are essential, as these collaborations ensure that customers receive prompt, thorough solutions. This cross-functional approach also helps Customer Experience Assistants build strong relationships within the organization and gain insights into different business areas.

What are the key skills and qualifications needed to thrive as a customer experience assistant, and why are they important?

To thrive as a Customer Experience Assistant, you need strong customer service skills, problem-solving abilities, and often a high school diploma or equivalent. Familiarity with CRM software, point-of-sale systems, and basic office applications is typically required. Outstanding communication, patience, and a positive attitude help you exceed customer expectations and resolve issues effectively. These skills ensure customers receive excellent service, fostering loyalty and enhancing the company's reputation.

Do customer experience assistants jobs require a degree?

Customer Experience Assistant roles typically do not require a formal degree, but employers often prefer candidates with a high school diploma or equivalent. Relevant skills include communication, problem-solving, and familiarity with customer service tools, and some positions may offer on-the-job training.

What is a customer experience assistant?

Customer Experience Assistants are professionals who interact directly with customers to ensure they have a positive experience with a company’s products or services. Their responsibilities typically include responding to inquiries, resolving complaints, providing information, and sometimes assisting with sales or technical support. They play a key role in building customer loyalty and representing the company's values. Customer Experience Assistants work across various industries, including retail, hospitality, and online services. Strong communication and problem-solving skills are essential for success in this role.

What is the difference between Customer Experience Assistant vs Customer Service Representative?

AspectCustomer Experience AssistantCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma; often requires customer service training or certifications
Work EnvironmentRetail stores, call centers, online support platformsCall centers, retail, corporate offices
Employer & Industry UsageRetail, hospitality, e-commerceTelecommunications, retail, banking
Common Search & Comparison IntentUnderstanding roles in customer experience and supportHandling customer inquiries and issues

The Customer Experience Assistant focuses on enhancing overall customer satisfaction and engagement, often working across multiple touchpoints. In contrast, the Customer Service Representative primarily handles direct customer inquiries and resolves issues. While both roles require strong communication skills and customer-focused credentials, the Customer Experience Assistant typically emphasizes proactive engagement and experience improvement, whereas the Customer Service Representative concentrates on reactive support.

What are the most commonly searched types of Customer Experience jobs in Indiana? The most popular types of Customer Experience jobs in Indiana are:
What cities in Indiana are hiring for Customer Experience Assistant jobs? Cities in Indiana with the most Customer Experience Assistant job openings:
Customer Experience Assistant jobs near you
Infographic showing various Customer Experience Assistant job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $39,861 per year, or $19.2 per hour.

CUSTOMER EXPERIENCE SPECIALIST

Aurora Parts and Accessories, LLC

Lebanon, IN • On-site

$17 - $21.25/hr

Full-time

Posted 14 days ago

Aurora Parts rating

7.9

Company rating: 7.9 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

128th of 415 rated retail wholesalers

Job description

SUMMARY

This position requires an individual who can work as part of a team with the National Account Customer Experience Manager and Sales Team to proactively support a positive and high-level quality of service to Aurora’s National Account & Fleet Customer base.  This position is about defining clear and common goals that will promote our partnership and improve customer experience, satisfaction, retention, loyalty, and advocacy while improving processes. The ongoing planning and use of CRM capabilities used to communicate, collaborate, and manage the assigned account(s). This candidate must have positive & professional communication skills, listen actively, is empathetic and confidently respond to, identify, or escalate Premier customer’s needs. This position requires experience in a customer-facing role in a B2B company, an understanding of the business flow regarding system processes, order/shipping guidelines, claims, expediting, supplier guidelines, Case, task, event, and contact Management/CRM, product knowledge, and the ability to upsell products from the inside to our National/Fleet Premier Customer Base.

DUTIES AND RESPONSIBILITIES

  1. Multi-manage and track all communication efforts with assigned National Account Premier customers that will include phone calls, emails, chats, or the preferred communication line determined by the Premier customer.
  2. Manage all ordering activity of the National Account customer base and proactively communicate the status of all order activity from the time the order is placed until the customer confirms receipt.  This includes all shipping requirements, shipment delays, tracking information, shipping charges, and confirmation of order received.
  3. Daily review of all backorders to proactively communicate when parts are expected to be received at the preferred PDC. This includes communication of all milestone interruptions such as changed ETA’s, supplier component/production issues, and shipping & receiving delays.
  4. Ability to understand and issue purchase orders and manage parts supply timelines to customers.
  5. Ongoing review with the CSM and/or National Account Sales Team of areas of concern, opportunities, successes, escalated inquiries, and review Service Level Agreements with assigned customers. Management of customer special handling - including part number searches, substitutes, and alternates, part quoting, pricing, availability, claims, and supplier guidelines.
  6. Research best practices or solutions to save the customers time and money that can include providing alternate/substitute parts, part & freight quoting (TMS), and alternate shipping methods.
  7. Allocated order review and the ability to upsell products to the National Account customer base.
  8. Case Management tracking, case review, and follow-up.
  9. Ability to collect and process operation experience metrics to customer and appropriate leadership as requested.
  10. Maintain Fleetperform program with ongoing reviews and reporting.  
  11. Assist with accounts receivable invoice discrepancies and claim processing.
  12. Knowledge of CRM and Sales opportunity management (identify and open opportunities when no CSM is available).
  13. Ability within guidelines to provide special pricing.
  14. Ability to process claims and RGA’s based on procedures and guidelines.
  15. Assist in Warranty claims and management.
  16. Other duties as assigned and rendered necessary for the National Account customer base.

KNOWLEDGE AND SKILL REQUIREMENTS

  1. Associate degree or higher, plus at least 2 years relative experience or a minimum of four years related proven successful experience.
  2. Experience in customer facing B2B role.
  3. Product knowledge
  4. Ability to sell products via the phone.
  5. Excellent written and verbal communication skills.
  6. Excellent phone skills
  7. PC, Microsoft Office Suite, and basic computer knowledge.  
  8.  Strong ethic and attention to detail and task completion skills 
 
 
 
 
 
 
 
 
 
 
 
 
 

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About Aurora Parts

Sourced by ZipRecruiter

Aurora Parts is the leading provider of Aftermarket service solutions for heavy duty trailering equipment in North America. Aurora’s cutting edge technology platforms are supported by an industry leading supply chain and a national network of trailer dealers and product distribution centers. Aurora’s National Account program, FleetPerform, helps participating fleets increase uptime and lower costs on part sales and repair services for over 2 million trailers under coverage. Aurora’s expansive product breadth includes parts from over 450 suppliers covering all brands of trailers. Aurora’s eCommerce platform, Aurora Parts to Go , provides an on the go solution for equipment owners, small repair shops, and mobile service technicians by connecting them to Aurora dealers and providing an e catalog of more than 20,000 trailer, chassis, and container parts. Aurora is proud to be the exclusive distributor of Fruehauf, Great Dane, Utility, and Wabash trailer parts.

Industry

Manufacturing

Company size

51 - 200 Employees

Headquarters location

Lebanon , IN, US

Year founded

2003

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