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Customer Experience Assistant Jobs in Indiana (NOW HIRING)

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Customer Experience Assistant information

See Indiana salary details

$27.9K

$39.9K

$51.9K

How much do customer experience assistant jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer experience assistant in Indiana is $39,861.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,600.00 and $43,800.00 per year, depending on experience, location, and employer.

How does a customer experience assistant typically collaborate with other departments to resolve customer issues?

Customer Experience Assistants often work closely with teams such as sales, technical support, and product management to resolve complex customer issues. When a customer inquiry goes beyond basic troubleshooting, the assistant coordinates with the appropriate department to gather accurate information or escalate cases as needed. Effective communication and teamwork are essential, as these collaborations ensure that customers receive prompt, thorough solutions. This cross-functional approach also helps Customer Experience Assistants build strong relationships within the organization and gain insights into different business areas.

What are the key skills and qualifications needed to thrive as a customer experience assistant, and why are they important?

To thrive as a Customer Experience Assistant, you need strong customer service skills, problem-solving abilities, and often a high school diploma or equivalent. Familiarity with CRM software, point-of-sale systems, and basic office applications is typically required. Outstanding communication, patience, and a positive attitude help you exceed customer expectations and resolve issues effectively. These skills ensure customers receive excellent service, fostering loyalty and enhancing the company's reputation.

Do customer experience assistants jobs require a degree?

Customer Experience Assistant roles typically do not require a formal degree, but employers often prefer candidates with a high school diploma or equivalent. Relevant skills include communication, problem-solving, and familiarity with customer service tools, and some positions may offer on-the-job training.

What is a customer experience assistant?

Customer Experience Assistants are professionals who interact directly with customers to ensure they have a positive experience with a company’s products or services. Their responsibilities typically include responding to inquiries, resolving complaints, providing information, and sometimes assisting with sales or technical support. They play a key role in building customer loyalty and representing the company's values. Customer Experience Assistants work across various industries, including retail, hospitality, and online services. Strong communication and problem-solving skills are essential for success in this role.

What is the difference between Customer Experience Assistant vs Customer Service Representative?

AspectCustomer Experience AssistantCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma; often requires customer service training or certifications
Work EnvironmentRetail stores, call centers, online support platformsCall centers, retail, corporate offices
Employer & Industry UsageRetail, hospitality, e-commerceTelecommunications, retail, banking
Common Search & Comparison IntentUnderstanding roles in customer experience and supportHandling customer inquiries and issues

The Customer Experience Assistant focuses on enhancing overall customer satisfaction and engagement, often working across multiple touchpoints. In contrast, the Customer Service Representative primarily handles direct customer inquiries and resolves issues. While both roles require strong communication skills and customer-focused credentials, the Customer Experience Assistant typically emphasizes proactive engagement and experience improvement, whereas the Customer Service Representative concentrates on reactive support.

What are the most commonly searched types of Customer Experience jobs in Indiana? The most popular types of Customer Experience jobs in Indiana are:
What cities in Indiana are hiring for Customer Experience Assistant jobs? Cities in Indiana with the most Customer Experience Assistant job openings:
Customer Experience Assistant jobs near you
Infographic showing various Customer Experience Assistant job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $39,861 per year, or $19.2 per hour.

Customer Experience Lead - Full Time

Burlington

Lafayette, IN • On-site

$13/hr

Other

Medical, Retirement, PTO

Posted 7 days ago

Burlington rating

4.5

Company rating: 4.5 out of 10

Based on 941 frontline employees who took The Breakroom Quiz

20th of 21 rated department stores

Job description

If you want an exciting job with one of the largest off-price retailers in the nation, join the Burlington Stores team as a Full-Time Customer Experience Lead !

Overview:

As a Customer Experience Lead, you’ll play a key role in delivering a positive and engaging shopping experience for our customers. You’ll help drive front-end operations, support associates during your shift, and ensure the sales floor is organized, stocked, and ready to serve our customers.

This is a hands-on leadership role where you’ll work closely with store leadership to keep operations running smoothly while modeling Burlington’s core values and customer-first mindset.

What You’ll Do

  • Lead by example to deliver excellent customer service across the store

  • Support and coordinate daily front-end operations, including checkout flow and line management

  • Direct associates during your shift, adjusting priorities to meet business needs

  • Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.)

  • Help resolve customer concerns and escalate issues when needed

  • Ensure workload tasks, recovery, and merchandising standards are completed

  • Perform opening and/or closing duties as assigned

  • Support proper scheduling of breaks and front-end coverage

  • Troubleshoot routine register or transaction issues to minimize service disruptions

  • Partner with store leadership to identify and address service or execution opportunities

  • Assist with merchandise flow and maintain organization in stock and support areas

  • Reinforce company policies, safety standards, and operational procedures

What We’re Looking For

  • A strong customer service mindset with a passion for helping others

  • Ability to lead, coach, and motivate associates in a fast-paced environment

  • Strong communication and problem-solving skills

  • Ability to stay organized and adjust priorities quickly

  • Team-oriented with the ability to build positive working relationships

  • Attention to detail and commitment to operational accuracy

  • Flexibility to work a schedule that includes nights, weekends, and holidays

Experience:

  • 1+ years of retail experience preferred (off-price, big box, or specialty retail environments are a plus)

Come join our team. You’re going to like it here!

You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington’s benefits package which includes medical coverage and a 401(k) plan. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.

Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Base Pay: $13.00 per hour - $13.00 per hour

Location 01160 - Lafayette
Posting Number P1-6248438-1
Address 100 South Creasy Lane
Zip Code 47905
Position Type Regular Part-Time
Career Site Category Store Associate
Position Category Retail Store
Base Pay $13.00 - $13.00 per hour

What Burlington employees say

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About Burlington

Sourced by ZipRecruiter

At Burlington, we embrace the many facets of diversity that strengthen our communities where we live and work every day. If you want to grow your retail career with a caring and inclusive organization, come join the Burlington Stores team as a Customer Service Supervisor, Selling Floor Supervisor or Receiving Team Supervisor!

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Burlington, NJ, US

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