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Chief Customer Officer Jobs in Indiana (NOW HIRING)

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Chief Financial Officer

Indianapolis, IN · On-site

$180 - $320/hr

Ensure bookings data reconciles across systems (e.g., CRM and billing platforms). * Administer the ... CFO). * Strong knowledge of financial principles, accounting standards, and regulations.

CONN-SELMER INC

Chief Financial Officer

Elkhart, IN · On-site

The CFO will serve as a strategic business partner to the CEO and executive leadership team ... Establishes and develops relations with customers, senior management and external partners

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Showing results 1-20

All JobsChief Customer Officer JobsChief Customer Officer Jobs in Indiana

Chief Customer Officer information

See Indiana salary details

$39.5K

$143.9K

$256.4K

How much do chief customer officer jobs pay per year?

As of Aug 16, 2026, the average yearly pay for chief customer officer in Indiana is $143,879.00, according to ZipRecruiter salary data. Most workers in this role earn between $106,100.00 and $176,000.00 per year, depending on experience, location, and employer.

What is a chief customer officer?

A Chief Customer Officer (CCO) is an executive responsible for ensuring a company delivers a positive customer experience across all touchpoints. They align customer strategies with business goals, oversee customer service and support teams, and drive initiatives that improve retention and satisfaction. The CCO advocates for customers at the executive level, using data and feedback to shape company policies and offerings. Their ultimate goal is to enhance customer loyalty and brand reputation, contributing to long-term business growth.

What are the key skills and qualifications needed to thrive in the chief customer officer position, and why are they important?

To thrive as a Chief Customer Officer, you need extensive experience in customer experience strategy, leadership in cross-functional teams, and a strong understanding of customer journey analytics, typically supported by a business or related degree. Familiarity with customer relationship management (CRM) platforms, data analytics tools, and customer feedback systems is essential. Emotional intelligence, strategic vision, and persuasive communication distinguish top performers in this role. These skills are crucial for aligning customer-focused initiatives across departments and driving customer satisfaction, loyalty, and organizational growth.

What are the typical daily responsibilities of a chief customer officer?

A Chief Customer Officer typically leads the development and implementation of customer experience strategies, oversees customer service operations, and analyzes customer data and feedback to identify improvement opportunities. They collaborate closely with executive leadership, marketing, product, and operations teams to ensure a unified and customer-centric approach across the organization. Frequent tasks include aligning teams on key customer initiatives, meeting with major clients, and setting benchmarks for customer satisfaction. This role offers a dynamic blend of strategic planning and hands-on leadership, requiring adaptability and a proactive approach to evolving customer needs.

What are the most commonly searched types of Chief Customer Officer jobs in Indiana?

The most popular types of Chief Customer Officer jobs in Indiana are:

What are popular job titles related to Chief Customer Officer jobs in Indiana?

For Chief Customer Officer jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Chief Customer Officer jobs in Indiana look for?

The top searched job categories for Chief Customer Officer jobs in Indiana are:

What cities in Indiana are hiring for Chief Customer Officer jobs?

Cities in Indiana with the most Chief Customer Officer job openings:

Chief Customer Officer jobs near you
Infographic showing various Chief Customer Officer job openings in Indiana as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $143,879 per year, or $69.2 per hour.

Director of Customer Success (Workday Product)

Kainos

Indianapolis, IN • On-site

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Join Kainos and Shape the Future
At Kainos, we're problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we're transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together.
We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you'll be part of a diverse, ambitious team that celebrates creativity and collaboration.
Ready to make your mark? Join us and be part of something bigger.
About the Role
The Director of Customer Success - North America is responsible for leading and scaling the Customer Success function across the North American region, driving customer retention, adoption, advocacy, and long-term value realization across Kainos' Workday Products portfolio.
Reporting to the Chief Customer Officer, the role leads a team of Customer Success Managers and is accountable for ensuring customers achieve measurable business outcomes, realise value from their investment, and remain engaged advocates of Kainos. The Director will partner closely with Sales, Professional Services, Support, Product, and Customer Operations to deliver a seamless customer experience and predictable retention outcomes.
This is a strategic leadership role that combines people leadership, customer engagement, operational excellence, and commercial accountability.
Key Responsibilities
Customer Retention & Value Realisation
  • Own Gross Revenue Retention (GRR) and customer health outcomes across the North America portfolio.

  • Drive a proactive, outcome-focused customer success strategy that identifies and mitigates renewal and adoption risks early.

  • Ensure customers achieve measurable business value through structured success planning, executive engagement, and value realization programs.

  • Lead regional renewal readiness and retention planning in partnership with Account Directors and Customer Operations.

Customer Success Leadership
  • Build, lead, and develop a high-performing team of Customer Success Managers.

  • Establish clear goals, performance expectations, and development plans aligned to business objectives.

  • Foster a culture of customer obsession, accountability, continuous learning, and collaboration.

  • Create succession plans and talent development pathways to support organizational growth.

Customer Engagement & Advocacy
  • Build executive-level relationships with strategic customers across the region.

  • Sponsor key customer escalations and lead recovery plans where required.

  • Support the development and execution of Customer Advisory Boards, customer communities, advocacy programs, and executive briefings.

  • Act as a customer champion across the business, ensuring customer feedback influences product and service decisions.

Operational Excellence
  • Drive consistent adoption of customer success methodologies, playbooks, lifecycle management processes, and customer health frameworks.

  • Leverage customer intelligence, health scoring, and data insights to prioritize investments and actions.

  • Partner with Customer Operations to improve reporting, forecasting, segmentation, and customer lifecycle management.

  • Use automation and AI-enabled capabilities to increase scale and efficiency while preserving customer outcomes.

Cross-Functional Leadership
  • Partner with Professional Services, Support, Product, Sales, and Marketing leaders to deliver joined-up customer outcomes.

  • Align customer success activities with broader growth, expansion, and product adoption objectives.

  • Provide insight and recommendations to senior leadership on retention trends, customer sentiment, risks, and opportunities.

What We're Looking For
Essential Experience
  • Proven experience leading Customer Success teams within a SaaS, subscription, or product-led technology business.

  • Demonstrated success driving customer retention, adoption, and value realization at scale.

  • Experience managing managers and leading geographically distributed teams.

  • Strong track record of executive customer engagement and relationship management.

  • Experience implementing customer success methodologies, health models, and customer lifecycle frameworks.

  • Commercial understanding of subscription revenue, renewals, retention, and expansion motions.

  • Strong analytical and data-driven decision-making capabilities.

Skills & Attributes
  • Customer-centric leader with a passion for delivering measurable outcomes.

  • Strategic thinker who can translate vision into operational execution.

  • Strong coaching and leadership capability.

  • Excellent communication, stakeholder management, and influencing skills.

  • Comfortable operating in a fast-growing, evolving environment.

  • Highly collaborative with a bias for action and continuous improvement.

Desirable
  • Experience within the Workday ecosystem.

  • Experience with customer success platforms such as Gainsight.

  • Knowledge of enterprise HR, payroll, workforce management, or compliance solutions.

  • Experience leading AI-enabled or digital customer success initiatives.

Embracing our differences
At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field.
Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out.
We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.

Apply